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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 50,961 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7066 Topics
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Mr LokiContributor I
posted in Controllers and Music services
Search by Song, Artist, etc

The new app is so frustrating. There used to be a search function where I could choose to search by Song title, Artist, Station, etc. I would get results from a variety from several different platforms. Now that all appears to be gone.  How can I search for specific songs to add to my playlists? Oh, wait..the playlists have disappeared too.

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13 days ago
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ARTEContributor I
asked in Controllers and Music services
My added content services have disappeared

Hi I moved homes and set up (a subset of) my Sonos devices again as a new system.  When I left my previous place I hadn’t disconnected the app / passed on ownership of previous system etc. ie had just packed the hardware and turned up at new place to install.The products are all working fine but my previously connected music services (Spotify and Apple Music) have disappeared from the app. They don’t appear in the app or in the search function. I am on iOS.  I have tried the following alreadyReset app delete and reinstall app install app on different phone  try the mac app shut of system + router and restart add a new service (thought old ones might just reappear)I am on the latest app / OS. Any one else have a similar issue ? 

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K
1 month ago
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Soulboy61Contributor I
asked in Controllers and Music services
New Sonos app

Since the new Sonos app has updated, aside from the fact it’s really poor to respond & play music from my various devices, more importantly it can no longer find my networked music server ????all my music 30k plus tunes are stored on a WD “ my cloud “ music server, it’s connected with an ethernet cable to my router & is visible on my network from my laptop. However I cannot find it from my mobile app or on my pc app ……HELP 

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3 months ago
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CharltonContributor I
asked in Controllers and Music services
When trying add the rest of my Speakers to play a song, I get “Unable to connect. Try again later”

The speakers i am adding all worked together fine before. Any thoughts?

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2 months ago
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Browns 899Contributor I
asked in Controllers and Music services
Entire Spotify Playlist Not Downloading

The new app took away more than half of my Spotify playlists. How do you get them to download? 

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Corry P
24 days ago
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JulieHymanContributor I
asked in Controllers and Music services
Help! Alarms have gone mad!

Since switching my Sonos One to a new wifi network and having to do a factory reset to set it back up my alarms have gone crazy.  It does not play the alarms I set over the speaker (although it looks like the music is playing based on app notifications) and it is setting i off alarms (using my selected favorites at least) at times I have never had set - - 7 am everyday, other random times during the day but consistent. I’ve tried deleting all alarms and resetting them, looked at all the app settings.  It’s not as if it’s holding a memory of old alarms and the time zone is correct. I use google voice assistant and spotify and sonia radio.  Help!  I’m at a loss. 

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2 months ago
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HrdnoxAvid Contributor I
posted in Controllers and Music services
New app automatically turning speaker volume off.

It just started happening that the volume in my speakers (11) are turning off and I have to return the volume to the previous level. Seems to be a glitch with the new app update. I never had this issue in the 9 years I've had Sonos.

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Corry P
1 month ago
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LizContributor I
posted in Controllers and Music services
Missing Music Library

Like many the ability to access or even add my music library has vanished. I have read that Sonos know of this problem as it's a bug in the new app update. I've also read that they're going to fix it in mid June, this is just not good enough. It needs fixing now.

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3 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
app works on android,, not on ios?

Is is possible that the controller app more or less works on android, and doesn’t work at all on ios? That’s my experience.

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buzz
2 months ago
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piccadillyAvid Contributor I
asked in Controllers and Music services
Linking SONOS to my Hard Drive

Good afternoon, I have been operating Sonos successfully for the last four years such that we have music, at the touch of my iPad, throughout the house. The system was linked to a Toshiba Hard Drive, containing my music, plugged into a USB port on my desktop computer.  Recently the desktop computer failed and had to be replaced. I am now trying to set up Sonos to communicate with the Toshiba Hard Drive plugged into the USB port of the replacement computer.  However, I am now unable to link the hard drive to the Sonos System via the Sonos app.  Going into the Sonos Menu, if I click on “Manage” next to the System name, the option to access the Music Library is simply not there! – although, I am sure that my search via Google indicates this should be the case. The iPad I am using is an iPad Pro running iOS version 17.5.1 so it is fully up to date. Advice on how to link the hard drive to Sonos would be appreciated. Thank You and Kind Regards, 

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1 month ago
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02ebz06Contributor II
asked in Controllers and Music services
What happened to the "Random" button since the new version?

Environment:  Android phoneWhat I do is, I go to Music Library, then Folders, then select the folder with the music I want to listen to.Folders with music in are, my music, wife’s music, Christmas music, etc.When I select the folder I want, there used to be a “Random/Shuffle” button I could select to randomize play through all artists in the folder.It is gone!!!However there is a “Random/Shuffle” button in individual artist folders.  REALLY???  WHY???That was always there but never made sense to me why you would want to randomize play for an individual artists songs. Does SONOS ever respond to posts ?If so, Please put it back!Is there a way to install previous version ?Now I have to go to my PC (it hasn’t been screwed up, yet.) to play my music.Now the phone app is kind of useless, for me anyway. 

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Corry P
1 month ago
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User302029Contributor I
posted in Controllers and Music services
Love the new app!

After years of listining to the Sonos community talk about replacing the clunky old app, I want to thank Sonos for listneing to us.  The new app has beautiful, easy to use graphics and layout.  It looks great and is easy to use.  Congrats on a job well done Unfortuantely I’ve also had a few other problems.  I wonder if others have had the same problems. Can’t group rooms anymore Can’t control volumes in multiple rooms can’t find my radio stations can’t find the alarm settings extremely low volumesAm I alone in finidng these problems?  I’m sure that since the app is so nice to look at, that it’s impossible that these problems are created by the app.  I’m sure the problem must be pn my end.  I think it’s completely reasonable to expect some minor gliches in the rollout and I’ve just decided to turn off the speakers and wait until these problems have been resolved.  No big deal.I can’t wait to save enough money to buy the headphones as well! 

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3 months ago
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clementsbContributor I
asked in Controllers and Music services
zone not playing unless grouped

I have an older inherited whole-house Sonos system. Was working fine but as of today one zone won’t play unless I first play another zone then group the problem zone in. As soon as I leave the good zone in the group, though, the problem zone stops playing. How can I fix this so that I can play the problem zone on its own again?

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UKMedia
3 months ago
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ColinGAvid Contributor I
asked in Controllers and Music services
Apple Music not playing - Era300

Just taken delivery of a new ERA 300 and it won’t play Apple Music -  I read the following but have not a clue how to accomplish it? There was an immediate update when I set the system up but that seemed to go ok.Spotify is working fine as is Amazon. Summary from another post - which may to may not be the answer. I cannot see how to do thisConnecting the Apple Music to Sonos app Switching on Dolby Atoms in Auto and Forced ON mode in Music Settings (Settings/ Music/ Dolby Atmos) Played only Selected Dolby Atmos Playlist or Songs with Atmos. Spatial Audio need to be switched on in the System Settings of Sonos Speaker  Stream Dolby Atmos music from Apple Music directly from the Sonos app

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13 days ago
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Russell1969Contributor I
asked in Controllers and Music services
Grouping Zones Together Since 2024 App Update

Ever since the big app update, I have not been able to group my three speaker zones.  I have a Play 1 stereo pair and a play 1/playbar surround sound set up attached to a tv.  Anyone else have this issue?

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buzz
2 months ago
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yournewappisrubbishContributor I
asked in Controllers and Music services
The new Sonos app is an absolute joke.

I’ve been trying to use the new Sonos app for a couple of months. It’s rubbish!!!!!!!Can’t play favourite play list’s continuously.The search function is a joke.I’ve got 3 Sonos Ones’ time for a change I think - what a load of rubbish, talk about backward step!

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Bumper
2 months ago
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BinxxxxContributor I
asked in Controllers and Music services
Trueplay is missing after adding as surround speakers

I have purchased the Arc & Sub about 3 months ago (brand new from Costco) and last week added a pair of Era 300 speakers (brand new from Costco). When I originally added the 300’s, I paired them together in stereo. As I was about to tune them with the TruePlay app (the option was available), I figured I should add them as surround speakers, then tuned all 3 speakers & Sub. When I tried to add them, the app stated that no surround speakers could be detected. No problem, I removed the stereo pairing then added the surround speakers to the Arc & Sub in the “Living Room”. BAM! Easy as pie! Next I went to tune the speakers but, the TruePlay option was gone from the App. I am I missing something?

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Airgetlam
2 months ago
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WaxteethContributor I
asked in Controllers and Music services
Sonos not reading all of Amazon Music playlists.

I've tried uninstall/reinstall, restart both apps, remove and reconnect..refresh Playlist, pretty much everything I can think of and Sonos will only see about half of my Amazon Playlist. I do have the Amazon unlimited. The ability to play my full Amazon Playlist on my Sonos system on shuffle is about 95% of the reason I have this system and I would really like to figure out how to get it back to working properly like it always did up until recently. Does anybody know what this issue between Sonos and Amazon Music is? Thanks!

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15 days ago
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farcusContributor I
asked in Controllers and Music services
Tunein constantly crashing on new app

Since updating the Sonos app a week or two ago (version 80.02.07 on Android) trying to use the Tunein app it constantly crashes.Loads, plays for 10 to 20 seconds, crashes and the restarts itself and repeats over and over again.Other streaming apps within the sonos app work fine (spotify, sonos radio)

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28 days ago
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Chris Mars musicContributor I
posted in Controllers and Music services
Cannot play Radio Swiss Classic (including all other Radio Swiss channels) any more ...

Radio Swiss Classic has stopped working completely on my Sonos system. I contacted the station but they said they have not changed any settings or servers. I tried adding the URL manually into TuneIn and saved it as a favourite but it still does not show up on my Sonos system.The original saved favourites from Radio Swiss are still there but do not play at all.Please could you help me solve this issue. I am using the new updated Sonos app with my system plus I also use the desktop version on my Mac.thank you and I look forward to your reply,Chris 

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2 months ago
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Emeric LacourteContributor I
asked in Controllers and Music services
Playlist from Qobuz do not appear

I use Qobuz as music streaming platform. Since the Sonos has bern updated I can’t see any of my Qobuz playlists anymore. It’s strange because I can see my Qobuz favorites. Same issue with my wife. The new Sonos app doesn’t seem to be well functioning.

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1 month ago
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ledzep1Headliner I
asked in Controllers and Music services
sonos app apple music issue

HiI can’t seem to play any music from Apple Music via the new sonos app to my Sonos Arc. I can airplay from the Apple Music app itself but via Sonos app no luck.Press play and just nothing happens, just see the apple logo in the now playing but no music description.Anything I should try or is this new app just not very good currently? Thanks

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3 months ago
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MBW2312Contributor I
asked in Controllers and Music services
Sonos App - Music not stopping

This has happened a few times.  I go to tap the STOP button on the app and the music does not stop.  I even turn my phone off and turn it back on, music still plays.  Today I left the house for 4 hours, came home, and the music was STILL playing. The last time, I unplugged my wifi and power, and that also did not work.  Also unplugged the speakers, didn’t work.  This is super annoying.  Has anyone else had this issue?  I am using the Arc and the Five speakers.  

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1 month ago
elliot1956
elliot1956Contributor II
posted in Controllers and Music services
Amazon playlists only load 100 songs

Has anyone noticed the Amazon Music queue only loads 100 songs from a playlist? I've noticed that Apple Music works fine. The issue only appears with Amazon Music.

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2 months ago
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Doctor DisbeliefContributor I
asked in Controllers and Music services
Disenfranchised

I have not yet got over the shock. My panic attack is ongoing. Without my knowledge or consent the Sonos outfit have raided my system and removed my music library and with it all functionality. The library and the playlists built over years gone! Having invested heavily in Sonos as a faithful early adopter, I now have no music. Is there any help available? Ask “Help” where my playlists have gone into a “Pinned Collection “ and there is no such thing! I suppose the Sonos burkes think they can sell me their own playlists, I suppose they must have an AI that knows more about me than I do. Such conceit, how can I ever recommend Sonos to my friends again when they only have contempt for me?

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3 months ago
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