Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3882 Topics

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FYYFFContributor I
asked in Controllers and Music services

Trueplay won't complete

I have a brand new Arc.  While trying to set up Trueplay, most times I can complete the sitting portion, but have yet to be able to set up the walking portion.  Indicates there is too much noise.  There is no noise - AC is off, all appliances are off, my dog is in the other room, etc.  Two of us have tried to do it - one barefoot, the other wearing socks.  We’ve walked the room, we’ve stood still in front of the speaker (less than 3ft away), etc.  We are moving the iPhone slower than in the video and walking slower.  iPhone 13Pro without a case.  Have blown out the iPhone mic with air to clean it.  Have rebooted phone and reset speaker. The room is large and has a high ceiling and is mostly tile floor.  The representative yesterday could only tell me to move the phone slower - which again is being moved slower than in the video.  Today we even tried just standing in front of the speaker without moving the phone and it stopped the echoing because there wasn’t enough vertical movement. 

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AjTrek1
11 months ago
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madschContributor I
asked in Controllers and Music services

Cannot access DR Lyd from search function

When I use the search function, I cannot access content from DR Lyd. I am asked to approve (“godkende”) access to the service again. Trying to do that immediately takes me to a message indicating that it has failed. It’s been like this for a while.See screenshots below.  

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Airgetlam
11 months ago
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pawnografikContributor I
asked in Controllers and Music services

connection to spotify was lost

Has there been any update on this issue?I have 7x Sonos gen 1 speakers in my house and at the moment they are just expensive bits of plastic gathering dust. 

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UKMedia
11 months ago
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cedlartContributor I
posted in Controllers and Music services

notification "l'arrêt du service peut interrompre les notifications concernant la lecture en cours"

Bonsoir,J’ai vu que ce problème existait aussi expliqué en anglais, mais je préfère en recréer un en français pour ne pas faire d’erreur de traduction et laisser nos équipes sonos répondre aussi aux clients français.Merci pour votre aide pour supprimer cette notification. 

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11 months ago
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TommoTTommoTContributor I
asked in Controllers and Music services

Help disconnecting Sonos

I use airplay to connect my phone to my sonos. When using Pandora to stream music, I simply go into the menu in the Pandora app and select the speakers I want to connect with, and my speaker would play only what was on the Pandora app. Recently, within the last 6 months or so, Sonos has begun to stay connected, even when music is stopped/paused, and will play any audio that my phone is playing. For example, my wife is streaming music to our speaker and opens up instagram. Instead of hearing music, I hear whatever video she happens to be playing. This is very annoying - is there a way to go back to the way it was, and stop sonos from playing all audio from my phone? I imagine this could be an apple issue as well, but thought I would start here. Thanks for any help.

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Corry P
11 months ago
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TStinContributor I
posted in Controllers and Music services

Why can I not convert Apple music to MP3?

The music (files) that I downloaded from Itunes to my PC are in a mpeg-4(protected) format.  I’ve tried converted into MP3, however due to the protection/DRM the file will not convert into MP3.Any suggestions or solutions?

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Airgetlam
11 months ago
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skyjackersContributor I
asked in Controllers and Music services

Connecting to a Synology Nas

Hi,I’m trying to connect my Sonos devices to a Synology NAS. I am not great with technology and have underestimated the complexity of what I thought would be quite simple. I was using a Mac Mini as a server to host my music but thought a NAS was a more efficient way of hosting my music.When I try to add the NAS to Sonos I get the error ‘Your Computer refused to let Sonos connect to it’ I can use itunes server on the NAS and can mount the drive on my Mac with no issues so I’m not sure why Sonos doesn’t like it?The format I’m using to connect is \\ip address\MusicAny help would be greatly appreciated as I’ve spent hours trying to work this out!

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Stanley_4
11 months ago
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swipethemagnetsContributor II
asked in Controllers and Music services

Sonos Mac S2 app not working aftr macOS Ventura 13.3 Update?

Not sure how this happened, but since I installed the latest macOS Ventura 13.3 Update, my desktop app no longer works, doesn’t show anything at all. Strange, since the app on my phone works, but no desktop. Here is a screenshot, you’ll notice no system (I have 7 Sonos speakers): Super frustrating. 

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A
11 months ago
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C0roweContributor I
asked in Controllers and Music services

sonos starts playing on disconnection of bluetooth headphones

Hi,  Last two nights Sonos has started up in the middle of the night.   Tonight, it started at exactly the time I switched my Bluetooth headphones off. Ive tested again, and the same happened.  I was listening on bose headphones, to Google podcast. Nothing to do with the Sonos app. As I close the headphones case, Sonos starts downstairs.  Can anyone help my sanity please? Diagnostic 1284306834

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C
11 months ago
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BenjaminB1820Contributor I
asked in Controllers and Music services

Browse music in Spotify works on iPad controller, but not in iPhone controller. Same app version

HiI have an issue in my Sonos setup - I can browse Spotify music in my iPad app, but I can’t browse Spotify in my iOS app.In the iPhone app, I can start music from Spotify if playlists are favorites or recently played. But I can’t see content of lists and I can’t seach music in my iPhone. Ipad and Iphone devices are connected to same network, same version Sonos app.What is causing this? Please help/Benjamin System factsSonos devices:AMP + 2x One SL in surround setup 2x Play:3 in stereo pair 4x One NetworkMesh network (2.4 GHz and 5GHz with same SSID - TP Link Deco setup) All Sonos devices connected to the 2.4GHz network Both controllers (iPad and iPhone connected to 5GHz)Controllers/app versionsiPad (iPad OS 16.4.1) - Sonos app version 15.3 (Build 72240060) iPhone (iOS 16.4.1) - Sonos app version 15.3 (Build 72240060)

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controlav
11 months ago
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NoStressContributor I
asked in Controllers and Music services

"Unable To Browse Music" in certain areas of Calm

We’re having a weird problem with Calm in Sonos (IOS and Windows). Many areas of Calm are working fine, and all of them work fine via Calm’s site and app. But certain areas are broken with “Unable To Browse Music” in Sonos.Here are a few specific examples:Meditate - Kids - Cap’n Dreambeard (both of them)Meditate - Kids - Balloon BreathMeditate - By Guest Instructors - Deep RestMeanwhile, these seem to work fine:Meditate - Kids - Mindfulness with MalikaMeditate - By Guest Instructors - How to MeditateThis never seems to happen if there is not a third nested folder, all those seem to work. If there is a third, it seems to be randomly broken. It was actually easier to find broken ones than working ones when there’s a third nested folder.Does anyone else have Calm set up, and can confirm if this problem is just for me, or happening to everyone?Thanks!

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N
11 months ago
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jdewoodyContributor I
asked in Controllers and Music services

Unable to connect to music service Airsonic

Hello! I have my own Airsonic docker music server I use to stream to my phone and listen at home or work and the Sonos app has Airsonic listed but when I try to add it, I only get “Check your network connection” with Try again or Not now. This is via Android app or Windows app. I do not have any ports blocked on the local LAN and I can connect internally and externally to Airsonic. Can you recommend what I could look at to figure out the issue?

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J
11 months ago
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Smiffy5555Contributor I
asked in Controllers and Music services

Help upgrading to Sonos S2 app

I’ve historically used the S1 app on my iPhone to control my system. I’ve recently bought 2 x new Era 300’s (to replace 2 x Sonos One’s), which I understand only run on the S2 app, so I need to know which products on my whole system I’d need to upgrade for them to work on the S2 app. I have an old Playbar and Sub (Gen 1?) connected to my TV, which is the area I’m looking to use the Era 300’s with. Any help would be appreciated.

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11 months ago
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jimmcwilliamContributor III
asked in Controllers and Music services

Tidal to Gen Beam 2 - Tracks won't join Queue

Hello,Just signed up to Tidal and I’m trying to play music on my Gen Beam 2.I can use the Tidal app on my iPhone and then redirect the audio to the Gen 2 speaker, this works fine.However, if I use the Sonos app and select a track from Tidal I get an error message saying ‘Unable to join queue’.Any ideas what I’m doing wrong? Is it something to do with my WI-FI set up? I have the Amazon Eero devices so I suppose my phone could be connected to a different Eero device compared to the Gen. I have audio quality in the Tidal App set to Hi-Fi for both streaming and download. My Wi-Fi is Virgin Fibre with 81 MBPS download.Something I’m not entirely clear on is whether or not my Gen 2 plays back at Hi-Fi quality if I use the Tidal app on my iPhone and redirect the audio to the Gen 2. Isn’t this using Airplay, which can’t support hi fidelity audio?This was my understanding with Apple music at least.Any help appreciated.Thanks,James

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Corry P
11 months ago
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johngordonmooreContributor I
asked in Controllers and Music services

changrd broadband provider

Changed broadband provider now sonos not appearing in my app 

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UKMedia
11 months ago
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PingouricateContributor I
asked in Controllers and Music services

Android app - SoundCloud - Albums not visible

I've added SoundCloud to the Sonos app for Android, but I don't see the Albums menu entry in the app (the URL /albums on the website). How do I add it please?

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P
11 months ago
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BCDContributor I
asked in Controllers and Music services

Amazon Music

I live in Japan and my iphone is set up using English.Since I use Amazon Prime Japan, I tried to use Amazon Music. The Sonos app will only take me to Amazon Music USA. Since Amazon Prime Japan membership is not valid for Amazon Prime US, I cannot complete the setup. Is there a way around this?  

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Corry P
11 months ago
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RaqtorContributor I
asked in Controllers and Music services

Impossible to output audio from iOS to sonos products?

I feel if it was possible I would have found it somewhere. Just making sure nobody is sitting on a secret trick. Not looking for the airplay output option in top right control center. That only works with apps specifically designed to use airplay audio.  Thank you.  

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R
11 months ago
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SmixContributor I
posted in Controllers and Music services

No Controls on iOS lock screen

Hi Guys,I have the latest sonos app version (15.1.1) and the latest iOS firmware (16.3.1) and i can’t see the controls sonos app on my lock screen.The few same issues related on the forum are outdated.Can you help me please to resolve this issue?Thanks in advance,Regards.I have 3 Play:1 and 1 Roam at home. Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third party smart home remotes Using a

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11 months ago
soundheals
soundhealsContributor I
asked in Controllers and Music services

Playing Dolby Atmos Mixed Tracks through Arc/Era 300s

Surround Sound newby here! I am a composer/producer and want to use the Arc and Era 300s setup for a surround sound music experience.  I read that Sonos Era 300s will only play Dolby Atmos tracks via Apple Server.  If I mix my tracks in Dolby Atmos, can I not just connect to the speakers via Bluetooth and play the exported Dolby Atmos .wav track sent from an iPod or PC?

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soundheals
11 months ago
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royascuderrContributor I
asked in Controllers and Music services

Incompatibility between Sonos and WordPress audio player.

"What is the compatibility issue between Sonos and a WordPress website, and what are the possible solutions to integrate Sonos audio products with the website's audio player?"   

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Airgetlam
11 months ago
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Paul OvertoomContributor I
asked in Controllers and Music services

Sonos creates "Various Artists" (in the artists list) and then shows a list of collection albums

I have just rebuilt my whole iTunes library. Every number has its own artist, which also has his own folder in the music library. I have NO folder with the name “Various Artists”. However, when I open the SONOS app to the artists list, I see all artist neatly listed but ay the end of that list (under “V”) I see an artist with the name “Various Artists”. When I then click on that, I get a list of collection albums which in turn holds e specific number.NONE of these music numbers is tagged as being part of a collection.E.g: Parel Williams with the number “Happy” shows in my iTunes library as a folder “Pharrell Williams”, which hold the music file “Happy”. Sones shows this item ONLY under the artist Various Artists and (when I click on that) the album “Despicable me”. This album is not flagged as a compilation.Where do I go wrong?

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11 months ago
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ErnieDContributor II
asked in Controllers and Music services

Can't sign in to use new features

Hi. When I use the Sonos app on my iPhone, I see a prompt at the top of the screen:“Sign in to use new features.”But when I tap on the link, it autofills an email address that isn’t the one through which I’m currently registered, so I’m not able to log in. And I can’t change the email address to the correct one, even though it’s stored in my 1Password account.When I use the website, I can log in using my correct email address and PW, but that doesn’t help me on the app.Can anyone tell me how to fix this? Thank you.

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jgatie
11 months ago
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chrisannesamContributor I
posted in Controllers and Music services

Sonos Play 5 cannot play NAS music anymore

My Play 5 v1 was working fine a few days ago.  I can browse my music on my Synology NAS via wifi network but it no longer plays. I get the error message unable to play xxx access to my server denied. I have tried rebooting everything. There have not been any updates in this period. Anyone any ideas? 

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11 months ago
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StuartMEnthusiast I
asked in Controllers and Music services

Removing On this mobile device feature for Android

I received an email a couple of days ago saying that due to issues with Android 13, the play music on this device will no longer work, so the feature will be removed from the app on 23 May.I can't see this up for discussion on the forum.I have a few questions. Is this S1, S2 or both? Is it not possible to work around this in the software?Why remove the feature for everyone on 23 May when many users aren't using Android 13 yet and could continue to use the feature? 

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11 months ago
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