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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,656 Topics
  • 52,953 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7656 Topics
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DizzyfaroContributor I
asked in Controllers and Music services
Recent app update, considering quitting Sonos

Loyal Sonos customer of more than 5 years, I am considering selling all my Sonos products (5+) and switching. System has become incredibly unreliable, different products missing at different times, frequently the whole Sonos network is not available. No customer support available. Chats terminated or just held on a que for long times.  

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3 months ago
Bruce MM
Bruce MMContributor I
asked in Controllers and Music services
In new app cannot save a playlist

On Sonos app for Android I cannot save a newly created playlist.Also in searching the music library the alphabetical list i.e. A… B… C now longer appears which makes it harder to browse a quite large library (30K+ tracks)  

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3 months ago
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TPNContributor I
asked in Controllers and Music services
Volume buttons in the new version of the SONOS iOS app

Where are the volumes buttons in this new SONOS app version? they were replaced by the mute button.It was very easy to adjust the volume to a specific level now it is very difficult to have it adjusted only with the slider. Can the previous version of the iOS app be  released again? Thx.

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3 months ago
RXnet
RXnetContributor II
posted in Controllers and Music services
Où en est la nouvelle application à la mi-juin?

Un mois après, un petit point sur les problèmes rencontrés avec la nouvelle application SONOS. Qu’est-ce qui a été  corrigé, quels problèmes restent-ils? N’hésitez pas à signaler vos propres problèmes si ils n’apparaissent pas dans cette discussion.  Version testée: 80.02.04Liste de lecture apparait toujours vide.  16/06: La liste s’affiche maintenant mais il faut mettre à jour la bibliothèque musicale sur une application sur PC ou MAC. Toujours impossible depuis un  iPhone. Impossible de créer une nouvelle liste de lecture. 16/06: Toujours pas possible sur iPhone. Plus la possibilité d’ajouter un morceau ou un album à une liste de lecture. 16/06: Toujours pas possible sur iPhone. Plus de possibilité  de régler le volume avec les boutons du téléphone. 16/06: Ça ne fonctionne toujours pas. Plus d’indication de la valeur de volume réglée si une seule pièce est sélectionnée. 16/06: Idem Plus de fonction Alarme/réveil. 16/06: Apparemment le problème est résolu ! Il faut aller dans “Pa

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2 months ago
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John HendoContributor I
asked in Controllers and Music services
Sonos app cannot show list of my spotify albums

When I select Spotify from “your services” , then scroll to bottom and select “albums” ; it says “something went wrong”.However, if I select spotify  “play lists” or “songs”, they are displayed, and they do play as normal.My Spotify library is also shown as a “pinned collection” on the home screen and playlists, songs and albums selected here behave in the same manner as above.All other Sonos  and Spotify functions appear to operate as normal. Sonos S2 version 80.02.07 on Samsung Galaxy S24. Android version 14.

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3 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Sonos S2 App Update Issues : This May or May Not Help

There are a number of symptoms that some members are experiencing with the Sonos S2 App update. They range from a simple annoyance to severe as members would characterize them. I can’t address all the concerns so I thought I’d pick one that may be solvable; if one is willing to take the necessary investigative steps. Sonos App Loading/Running Slow Here are some things you might consider:Low storage space on your device * Too many apps running in the background of your device Device not running the latest software/firmware Time to invest in a new deviceOpening Pandora’s Box Network Issues (A resolution could be a simple reboot, VPN block removal or in some cases surgical measures required) If owned it may be time to invest in new network gear or request update from ISPJust food for thought 🤔 * Although I can’t verify this but the updated app may be larger in size than the previous version which requires more space 

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2 months ago
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MeadowhawkContributor I
asked in Controllers and Music services
Is Amazon Music Unstreamable on Older Sonos Devices?

I can no longer play audio from Amazon Music Unlimited on my system: the songs start fine, but then cut out after a few seconds. I get an error about my network bandwidth being insufficient to maintain the playback buffer--which is utter nonsense: I can stream 4K movies. Also, I can play Amazon Music on my laptop via wifi just fine.I suspect the issue is that Amazon Music now has UHD/hi-res music and my Sonos system is old (3 Play:5, 4 Play:1, Playbar and Sub (Gen 1)). None of my components are listed in the blog article bragging about support for high-res audio.Does this mean that I now own an entire house full of audio equipment that won’t stream from my subscription music source? Or is there a way to listen to Amazon Music in lower quality on Sonos? (I tried removing Amazon Music from my Sonos App (version 1) and re-adding it, to no avail.)Alternatively, if I dump my Play:5 speakers, upgrade to Sonos App 2, and purchase a couple of Sonos components that are listed in the blog articl

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3 months ago
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El viccContributor I
asked in Controllers and Music services
app not not letting me login

I keep trying to sign in to the app and it’s not letting me

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3 months ago
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DocHalseyContributor I
posted in Controllers and Music services
Updated to new app. It is a disaster.

Well I accidentally updated after putting it off.  About half of my soundbars and speakers are no longer showing up, inexplicably. The app is comically buggy and slow. Music randomly plays - or not. Massive volume lag. It throw random errors in app e.g. Sonos Favorite not available or missing stereo pair.  I have great, normal WiFi in a small home. Never had any issues with Sonos and my relatively simple setup. And now I can’t listen to music or watch movies. Without probably spending a day factory resetting everything from scratch. Ruining a get together that was supposed to happen.  All because I updated an app. I didn’t think it would be as bad as everyone says - yet here we are. Maybe an apology, Sonos?

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AjTrek1
3 months ago
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Keir1221Contributor I
asked in Controllers and Music services
Adding Services to Sonos App

Continually getting an error from the Sonos app that SiriusXM was not added.  Adding the service, then being directed to Sirius to login. That all works and Sirius says it's good to go.  Going back into sonos there is an error everytime stating it was not added, something went wrong, and to try again.  This is all as of today.  I am using the latest SiriusXM app as well as the new Sonos app.Any suggestions?

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3 months ago
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CrozetboyContributor I
asked in Controllers and Music services
setting up sub

It keeps telling me to sign out and sign back in as the owner. I do that and it just keeps repeating like a loop.

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Airgetlam
3 months ago
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ToenopsContributor I
asked in Controllers and Music services
streaming spotify over wifi and microphone issue

I'm unable to connect Spotify over WiFi while I'm playing music on my phone anymore, the microphone won't turn on for voice controls, and I noticed that the Sonos app will not load up my Spotify service, even though it says it's connected. Any thoughts on troubleshooting?

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3 months ago
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RbradleyContributor I
asked in Controllers and Music services
Connect Amp not showing up in app.

My connect amp is used for my speakers on the deck. Pulled out my phone and my play 1 speakers are all listed and my amp is missing. Went in the basement and checked and it had power, so I recycled power to the amp and it showed up in the amp and worked as usual. This is the second time the amp is not showing in the app. Recycled power and back in business. The whole system has been working for years without issue until now. Is it the new app???Looking forward for help in this matter. Rich

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1 month ago
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KeiferContributor I
posted in Controllers and Music services
The good old days

Remember when Sonos was such a great app?We could access our own music files on external hard drives.We could access our saves playlists and albums.We could add to the queue, almost unlimitedly.We could select recently played without “Something went wrong...”What else?Ah...them were the days!

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jgatie
3 months ago
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Oliver22hvbContributor I
posted in Controllers and Music services
Sonos not working with amazon music

Hi amazon music doesn't seem to be working through my sonos. Everything else seems to work apart from amazon music. I have tried updating the controller and sonos it self but still no luck. I keep getting the error message "the connection to amazon music was lost" or "the song is not encoded properly" I'm not sure if this a problem with my sonos or a problem at amazon musics end.

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Corry P
1 month ago
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Opowers1019Contributor I
asked in Controllers and Music services
Atmos No Longer Working on Sonos Apple Music App but Works on Sonos Amazon Music

I recently purchased two Era 300s and while Atmos content tag shows and music plays fine on the Sonos Amazon Music app the atmos tag will not show on the Sonos Apple Music app. I have tried everything (disconnecting Apple Music, reconnecting, rebooting speakers, factory reset, etc.), I even waited 120 minutes to speak to a tech rep who incorrectly was convinced I needed to have 3 separate Sonos speakers to play atmos music… is anyone else experiencing this issue? 

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Corry P
3 months ago
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Rooster16Contributor I
asked in Controllers and Music services
new app doesnt work on my iphone

iPhone 14 Pro Max running iOS 17.5.1new Sonos app freezes on Sonos logo, crashes and closes after a few seconds.  This happens 80-90% of the times I try to use it.   Once in a while after I close and restart the app it runs after a couple of seconds, but most of the time it freezes or crashes or freezes then crashes.   I know y’all have acknowledged that this new app wasn’t ready for prime time but this is maybe the worst forced update I’ve experienced of any app.   When do you expect to have the app working?

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2 months ago
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zombiedropperContributor I
posted in Controllers and Music services
Error Code 913 Fixed

I’m not that computer savvy but I managed to fix my library issue. I don’t think its a Sonos issue I think its a PC issue (Windows 11). Open your music folder, right click and select properties, click on the sharing tab, click on share (not advanced sharing), in the box just type Sonos, click add, in the box below it should have added “Sonos wireless Hi Fi System, highlight that and click share. It takes a while but it finished. go back into the Sonos app and your library should pop up. Go from there. My system is working. 

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1 day ago
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Alex 19
posted in Controllers and Music services
Adding song to a Deezer playlist

Feature request (which was present on previous app) to add a song to a Deezer playlist from the Sonos app.Also to search the Alblum of song that is playing on deezer through the Sonos app.

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2 months ago
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CarnesureContributor I
asked in Controllers and Music services
Amazon Music no longer working

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.I have tried:- uninstalling and reinstalling Sonos app- re authorising Amazon Music- other devices (same behaviour)- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).I attach screen shots as examples. I also have a video o

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Schlumpf
1 month ago
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tbahnerContributor I
asked in Controllers and Music services
Sonos 2024 privacy policy change; Sonos can now sell your personal data

Sonos: why did you change the 2023 version of the privacy policy in 2024 and remove the sentence: "We do not and will not sell your personal data to third parties." The statement has been removed from the 2024 version of the privacy policy in the United States, though it is still present in privacy policies in other countries. See https://www.macrumors.com/2024/06/14/sonos-privacy-policy-change-suggests-it-might-sell-your-data/I’m posting this to create broader awareness with the hope others will take notice and provide their feedback to Sonos. Sonos: it seems the 2024 app screw up wasn’t enough to alienate your existing and some now former customers. Seems like yet another nail in the Sonos coffin…now Sonos is telling me they can pull data from my households and monetize my personal, private use of my system? This leaves a bad taste in my mouth. I now ask, “why Sonos, why the change?” What say you?

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sigh
1 month ago
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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
What happened to WM:0 etc information in About My System in the new App

Why does the About My System section of the new App no longer display the WM:0 or WM:1 information?

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3 months ago
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esistvollersterneContributor I
asked in Controllers and Music services
Line In Einstellungen in App nicht verfügbar

Hi,weiß jemand, wo die Einstellungen für den Line In in der neuen App zu suchen sind. Ich betreibe einen Plattenspieler via Line In einer Amp. Man konnte dort den Namen der Quelle, Autoplay und Stärke des Signals etc. einstellen.  Der Wecker ist ja wieder aufgetaucht. Die Line In Einstellungen sind nicht mehr zu finden.  Ich kann den Line In anwählen und ich kann über Line In abspielen.  Grüße! Moderator edit:Google Translate- Hi,does anyone know where to find the settings for the Line In in the new app?I operate a record player via Line In of an amp. You can set the name of the source, autoplay and strength of the signal, etc.The alarm clock has reappeared. The Line In settings can no longer be found.I can select the Line In and I can play via Line In.Greetings!

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3 months ago
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malbersContributor I
asked in Controllers and Music services
Tidal Station - No Play Button

The new app somehow seems to have lost the ability to play a station on Tidal. Where is the play button ?   only way I can play music is via tidal app. Which I don’t want to do all the time.   

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3 months ago
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tempuspeteContributor I
posted in Controllers and Music services
Endless loop to error 1000

I tried to add a SL100 to my system but somewhere along the way it went wrong now every time I try to use the App it says I need to run and update.  I click update and it either says“your system is up to date” and then goes back to the need to update screen or tells me the 100 needs to update after which it goes to an error 1000 The app is completely non functional - no reboots or anything are working - anyone got any ideas? 

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3 months ago
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