Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,862 Topics
  • 25,363 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3862 Topics

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CHETAN971Contributor I
posted in Controllers and Music services

sonos radio just showing featured and browse radio

Hi, I live in Dubai, United Arab Emirates and recently I have purchased Sonos move. When I login on to the Sonos app on my iOS device and go to Sonos radio. I just see featured list and browse radio. I do not see Sonos presents or sonos stations. I see under the support section of availability of Sonos radio in United Arab Emirates. So this should not be a problem. What do you think is going on? 

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Corry P
1 year ago
Shammy13
Shammy13Contributor I
posted in Controllers and Music services

Sonos Radio HD

I was just curious with the release of the Sonos Arc and now the all new Era 300’s. When will spatial audio Dolby Atmos come to Sonos Radio HD?

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R
1 year ago
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IidukkiContributor I
asked in Controllers and Music services

i can access my friends system remotely

Hi,I was at my friends house and connected to her system. When I returned home and put on music from spotify it started playing in her house over 200km away.  this has also happened in my house once when my friend from another side of town tried playing from her spotify at home. how is this possible since they were not in the same wifi? 

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Airgetlam
1 year ago
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cdgatti1Contributor I
asked in Controllers and Music services

How to download S2

My S2 app on Mac OS locked up do I deleted it planning on to reload the aoo.  Where is the app available for download?

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G
1 year ago
SarahN
SarahNHeadliner I
posted in Controllers and Music services

15.2 Update notes

There will be an interesting addition to our Apps soon via this latest update - We’re rolling out a new WiFi signal strength feature over the coming weeks.When connected to a WiFi network, your Sonos products will now show their WiFi signal strength in the Settings tab of the app. Additionally, you can now find detailed networking information for a Sonos product connected to your WiFi network.Wonder what the SonosNet products will show? Nothing?

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R
1 year ago
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zhao.liContributor I
asked in Controllers and Music services

Is Sonos able to add "YouTube Music"'s "Brand (limited to YouTube)" account as a "Service"?

Hi Folks 👋I’ve been able to add Spotify and my personal YouTube Music account as a Sonos Service just fine.However, when I try to add a YouTube Music “Brand (limited to YouTube)” account, I get the attached “Access Blocked: Authorization Error” message.I noticed that this only happens when it’s a “Brand (limited to YouTube)” account, but a regular “Brand” account or a regular personal account, I am able to connect as a “Service” just fine.  Please see the attached screenshot of the different types of “Brand” accounts.Is this a bug or is it an intended behavior?  Or is there a work around to this issue?Thank you for your time 🙏  Error MessageDifferent Types of Brand Accounts 

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Z
1 year ago
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slipcueContributor II
asked in Controllers and Music services

Plays the station previously selected

S-2 app - when I go to play a particular station in my Favorites, it consistently plays the previous station (yet shows the “correct” one in my “now playing” window.

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Airgetlam
11 months ago
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JschulzContributor I
asked in Controllers and Music services

How do i add another user to a Sonos account?

How do I get added as a user on my boyfriend’s Sono account? 

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106rallye
1 year ago
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bal_harmanContributor I
asked in Controllers and Music services

S2 App List Flickering and Jumping to Top

I have been having issues with the S2 app for over a year now.  It’s intermittent.  It happens on both my iPhone and my wife’s - connected to same sonos system. The issue is on speaker list - if I scroll to bottom of rooms then it jumps to top.  The same issue is seen on system information screen - same thing but you can see the data flickering.  It also happens if you search for song and expand Spotify list - it jumps back a screen. I have tried resetting app, reinstalling etc.  it happens more often than not.  Anyone got any ideas?

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Corry P
1 year ago
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Jvs23053Contributor I
asked in Controllers and Music services

Playing but “not connecting” !

Play 1 (stereo pair) + Play 3 been running well for years. Controlled bi iPad app. Music source is also on iPad. No connection or network changes but recently Sonos system is “not recognised” by the app even if the system is actually playing! Running the Fix prompts eventually finds that the system was there all the time. Getting very fed up with this.

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Airgetlam
1 year ago
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sonorelliContributor I
posted in Controllers and Music services

Sirius song titles not updating properly

This problem has been around for over two years! I haven’t seen it in a while but suddenly it came back like a bad cold. a full reset of my 4 zone system did not fix it. Sonos products are basically overpriced and with that comes an understanding that they’re worth it. Little annoying issues like this erode our confidence in the product 

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buzz
1 year ago
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BMurphy28Contributor I
asked in Controllers and Music services

Sonos Won't Connect To Music Folder on MacOS Ventura

I have the Sonos Controller for Mac V 15.1.1 running on a MacBookPro M1 Max with Ventura V13.2.1.  I can not connect my music library on the laptop to Sonos. What I’ve done to set it up - In System Settings, I have “File Sharing” ON and in Privacy I have “Files and Folders” set to allow Sonos access. Under Sonos Manage/Music Library Settings/ , I select (+), select “Another Folder of Disk Connected To My Computer ”, select my Music folder,  get through all the setup questions, and then I get an error saying “Sonos was unable to add the music folder”.  I have restarted my laptop and Sonos multiple times between setup changes.  But still no connection.  Help!

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N
1 year ago
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KosAvid Contributor I
asked in Controllers and Music services

‘Search’ works… only after restart of app

When - a few times per week - Sonos produces zero search results I restart the Sonos app (iPhone) and then it works again. Been like that for a couple of years I guess. No big problem… Is it just … streaming life?

1
Corry P
1 year ago
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Tandem800Contributor I
posted in Controllers and Music services

Chrome OS

Anyone using the Sonos app on a Lenovo Chromebook running Chrome OS? All the postings related to the topic are years old....any current Chromebook users out there in 2023?

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I
1 year ago
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joshpetchContributor II
asked in Controllers and Music services

Amazon Music in Canada

I haven’t been able to connect my Amazon Music Unlimited to the Sonos AppWon’t let me browse.  I believe its because when I add it on the app, it defaults to the US Amazon (.com) and not Amazon Canada (.ca) which is who I pay for Amazon music Is there a way to fix this so I can browse and play music through the Sonos app?

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J
1 year ago
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NeetjeanTrending Lyricist I
posted in Controllers and Music services

Audible & Sonos Search

I use my Sonos system to listen to my Audible books.  I have hundreds of books so I use the search extensively, however, today I tried to search for a book while in the Audible list and Audible is not included in the drop down search.  So, it defaults to TuneIn and no results are found.  When did this change?  Is there a setting I am not seeing?  I tried looking under Amazon Music but that is specifically music not Audible.  Any help would be appreciated. 

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U
4 months ago
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SuvinitaContributor I
asked in Controllers and Music services

Can’t log in but SONOS is playing from husband’s iPhone

My app won’t let me log in. All greyed out saying can’t connect to system. However, speaker is playing music (but even when it’s not), my husband has access to account and SONOS speaker and app works fine for him. In other words the speaker is connected to WiFi and can play though husband’s iPhone app. I have deleted my app and tried again but app thinks I’m trying to connect a speaker to the system. How can I log into the already existing account which we’ve used since we bought out first generation speakers? How can you troubleshoot if you can’t even log in?

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buzz
10 months ago
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User68117Trending Lyricist I
posted in Controllers and Music services

sonos and spotify duo

HiI have spotify duo and want to play at home, but at the same time my wife on spotify app (android)when out . It always cuts out. How do I register two (duo) spotify accounts on the songs?Please adviseThanksSteve

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Corry P
1 year ago
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mikek13Contributor I
posted in Controllers and Music services

BBC Sounds - how to play non-live content?

I think I must be being thick… but how do I play BBC sounds output from history, ie any BBC Sounds material other than live radio?  It’s trivial on the web - you just pick what you want from the schedule - but I can’t find the schedule in any of my Sonos apps.Please point out where I’m being stupid, please.

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controlav
1 year ago
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SJ001Contributor I
posted in Controllers and Music services

Sonos spotify connection

This is still an issue. Why why why. I have tried ALL the remedies offered everywhere to no avail. HELP.  

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S
1 year ago
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MayaHContributor I
asked in Controllers and Music services

New issue Spotify and Sonos 5

Hi all,I have 6 Sonos devices around my home and all have worked fine for a long time.I just got home after a trip and seem to have a glitch with my Sonos Play:5 (Gen 2).Cannot connect to the speaker from within Spotify app. It times out. Intermittently cannot play via the Sonos app and get a variety of error messages like “cannot queue item to the device” or “cannot connect to device”It will play from other sources (Sonos Radio / TuneIn)The device is updated. I have powered the device down, reset it to factory settings, reauthorised Sonos in my Spotify account. Nothing has fixed it so far.Any ideas?thanks so much,Maya 

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Airgetlam
1 year ago
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ku4ttroContributor II
asked in Controllers and Music services

What's holding Sonos to integrate Amazon Music in supported countries?

I’ve a paid subscription of Amazon Music in Portugal, but as it seems, the Sonos integration is not yet available. Any idea why? Copyright issues? Or it’s just hard for Sonos to sync up with the service availability? This is the current Amazon Music availability:https://music.amazon.com/EU/help?nodeId=202204440 And this is Sonos:https://support.sonos.com/en/services/amazon-music Com’on Sonos team… I’ve preordered the ERA 300 and want to use ATMOS on Amazon Music. Using Airplay will just downgrade the quality…   

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jgatie
1 year ago
G
groove_regulatorTrending Lyricist II
posted in Controllers and Music services

"//{nas path}/Folder/" is no longer available

Hi there, recent issue with my S2 system, after adding a few more albums to my 22K track music library stored on my NAS it continually failed to update throwing the  "//{nas path}/Folder/" is no longer available error, sometimes immediately sometimes after a few minutes of indexing. Surprisingly my S1 system (on the same LAN) can read and index the NAS share with no issues. My S2 system comprises of a Port (ethernet connection) and a Roam. My S1 consists of a Connect/ZP, a Play 5 and One SL. Sonos have acknowledged there is an issue but cannot advise of a timeline for a fix.If I create a small library on the same NAS with a few albums the S2 system can index it. I’ve seen some similar posts with the same issue including suggestions of changing the library structure into a number of smaller chunks but this isn’t acceptable for me.Other suggestions welcome, or keen to hear if others are having the same issue.

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Stanley_4
2 months ago
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PopcornPapaContributor I
asked in Controllers and Music services

Calm subscription not recognized

I have a fully paid Calm subscription. I have been using it with the usual issues that everyone reports, but now when I access Calm through Sonos, it says I don't have a subscription. This appears to have happened after finding out that I have to use a hard wired connection ONLY because my spectrum modem is not dual band, only 5. Any way to tell Sonos that I have a calm subscription?

3
Airgetlam
3 months ago
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charXContributor I
asked in Controllers and Music services

slow response and disconnects after last update

Everything seems to have latency lately. To the extreme of suddenly losing contact with the system (while it’s playing from our  library or  internet stream). when we start playing something, it takes about 5 seconds for the song to appear (although playing seems to be immediate); grouping also takes a while to show, and sometimes the volume won’t respond and other times it seems to change in its own. I would say this sonos, but of course they don’t have a conduit for that, so I yell into the void. oh and turn off the damn pop-ups on the support section, you’re not making any friends. 

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Airgetlam
7 months ago
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