Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,837 Topics
  • 25,254 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3837 Topics

H
hypnotiqueContributor I
asked in Controllers and Music services

YouTube Music - Authorization Error due to Google's secure browser policy

Hello, I’m trying to use YouTube Music on my Sonos One (all worked correctly before)It’s asked me to re-authorize app with a 9 digit code. After I enter the code: Access blocked authorisation errorYou can’t sign in from this screen because this app doesn’t comply with Google’s secure browser policy. If this app has a website, you can open a web browser and try signing in from there. Error 403: disallowed_useragentPhone is quite old (Huawei Mate 9) - have tried updating my web browser, still no cigar. YouTube account is not premium. Is this a Sonos issue or to do with my iron age phone? Thanks for your thoughts! 

2
H
6 months ago
C
Consul 315Contributor I
asked in Controllers and Music services

Frisky Radio

Is Frisky radio still on sonos. Frisky radio has not been heard on Sonos for several weeks

4
F
1 year ago
H
HboldContributor I
asked in Controllers and Music services

Sonos Radio Station Playlists

What the f*^# is going on with Sonos Radio Station playlists? Two or three songs into a Sonos Radio Station playlist is a off-genre, profanity filled song from some Adult or Rap music playlist. This has occurred recently while listening to Coffee House Acoustic, Light Jazz Coffee House, Smooth Jazz, and other Sonos Radio stations. I’m not easily offended, but I’m glad the grandkids haven’t been around to hear it. May I suggest you get s^*# together, or I’ll take my business elsewhere.   

1
Corry P
2 months ago
C
CDJsyContributor I
asked in Controllers and Music services

RadioPlayer still not available…?

I still can’t see RadioPlayer available on Sonos yet it says the issue is resolved?

5
Ken_Griffiths
6 months ago
F
FM1Contributor I
asked in Controllers and Music services

Problem with Deezer API

Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or   No stop through the app on phone, or on the TV…Sonos works perfectly with all other streaming… just Deezer is doing that..definitely you have a bug or something not efficient in the buffering… Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…I contacted Deezer who told me to contact you as you are in charge of the API 

1
Airgetlam
6 months ago
D
Delboy_SContributor I
posted in Controllers and Music services

Windows PC S1 and S2 music library problem

I control my old S1 Play 5 using Sonos S1 application configured with my Music Library service.  This works PERFECTLY.  I control my new S2 One Sls and Amp using Sonos S2 application with my Music Library service configured in iEXACTLY the same way as S1.  S2 application says it is configured correctly and has access to same folder(s) as S1.  S2 will NOT update library at all.  Every parameter is IDENTICAL between S1 and S2 but S2 will NOT build an index or update.  This has been flagged repeatedly for years now and Sonos support gaslights users by blaming everything else EXCEPT the S2 application.  When will Sonos attend to this issue?

6
controlav
9 months ago
A
Alice07Contributor III
asked in Controllers and Music services

Deezer issue

Hello,when I listen to a Deezer track and set is as favorite, next time, most of the times, it is not showed as favorite.Thanks,Paolo

5
Rowena B.
3 years ago
S
ScoopbhoyContributor I
asked in Controllers and Music services

Spotify Connect issues playing on Sonos

Hi all, I’m getting an error message on Spotify for my three Sonia speakers which says ‘can’t play this right now’. I can still access Spotify from the Sonos app ok but not from Spotify itself. Can anyone suggest what to do. Thanks, Stephen 

2
S
3 years ago
T
tvb9449Trending Lyricist I
posted in Controllers and Music services

Amp line-in issue

After several minutes of OK playout from my turntable via an analog pre-amp and Sonos Amp line-in, the sound stops and the line-in source disappears from the panel of choices. Has anyone fixed this problem?

18
Simon B
3 years ago
V
vicvomitContributor I
asked in Controllers and Music services

YouTube Music Only Displays Playlists Option

In both the Android app and the Windows desktop app, when selecting the YouTube Music Service, it only lists ‘Playlists’ in the Menu. There is no ‘Songs’, ‘Albums’ ‘Artists’ etcHowever I can use the search facility which brings up some but not all of my YouTube Music content. I have a free YouTube Music account, however I’m sure these things were working properly last time I checked. Anyone else have this issue or know how to resolve it?Many Thanks.

5
V
3 years ago
S
SwootenContributor I
asked in Controllers and Music services

Sonos Setup

It appears that the Sonos App is $9.99 per month. I don’t want to pay for that service. Can you please advise me on how to set up my Era 100’s with paying a $10 fee every month? Makes no sense at all. Thank you.

3
jgatie
5 months ago
A
adrianwestfield66Trending Lyricist I
posted in Controllers and Music services

sonos system not recognised!

For the last month I have being having issues with my system dropping out!Not recognising systemnetwork not founderrors 1001/1002un able to pair or unpairmobile app not working to operate ststem random music coming on in the middle of nightunable to switch off all apps n the last 4 weeks- system perfect for years.had to reset Sonos amp to factory settings plug into router to recognisesystem shows up on app- but smo keeps droppingi use a boost to my router- 5 years use no issuescall Sonos Tech in the Phillipines- absolutely zero use- insists it is my router which is a Optus supplied  sagemcom gateway fastener 5566TNthey state this router will not work with Sonos ( it has been for the last 5 years trouble free???)sonos won’t tell me which router I need to get- I have used Sonos since 2007 and these last few weeks has made me wonder what the F@&k has happened with them- you used to get help technically in the day - now it’s a call centre- zero help!can someone please advise- internet

16
A
1 year ago
P
PetamssContributor I
asked in Controllers and Music services

using sonos with apple family with multiple IDs

We use the apple family function to share music and play via songs.I’ve had to remove my account and reload onto the Sonos app, following advice on this forum as I was not able to access my entire apply music library.However when i have tried to do the same for my husband’s device, it automatically signs in under his Apple ID (music is under my Apple ID), and I cant seem to change it. how to i fix the original problem we both had  - not able to access our entire apple music library (albums, playlists etc - for my husband and others on the Apple Family plan?

4
106rallye
4 months ago
S
S1subsymphonicContributor I
asked in Controllers and Music services

Tidal lag for about 25 seconds when I start a new track, album, or playlist

I have two music streaming services, Tidal (lossless) and Deezer hifi.  I have 5 speakers in a group.  Deezer works perfect (and has for years), but I just aquired Tidal and when I start playing anything it plays on the Play1’s fine, but I get a 25 second lag until the sub and symphonic speakers kick in.  Every time, it’s super annoying. I’m using S2.  Any ideas?

2
S
3 years ago
D
Danblackwell32Contributor I
posted in Controllers and Music services

Sonos Radio HD issue

Hi all, I would love to try radio hd but when I click on the free trial it tells me I need the up to date s2 software. I check for updates which it tells me I am 😫. I've deleted the app on every device that controls my sonos system and reinstalled it yet its still telling me I do not have the up to date version of the app 🤷‍♂️..... has anyone had this issue and been able to solve it? Cheers Dan

3
Rowena B.
3 years ago
D
DanilichtiContributor I
asked in Controllers and Music services

Apple Music Library - Tracks sorting

i recently subscribed to Apple Music and added it to Sonos. When I wanted to play the tracks that I saved in my library, i noticed that all tracks are sorted alphabetically instead of by date added like in the Apple Music app. this is really annoying, since I usually listen to my favorite tracks from new to old.  is this a bug or a missing feature? Perhaps I don’t know how enable it? id appreciate some help.  best regards 

7
Greg Shamu
11 months ago
T
Tandem800Contributor I
posted in Controllers and Music services

Chrome OS

Anyone using the Sonos app on a Lenovo Chromebook running Chrome OS? All the postings related to the topic are years old....any current Chromebook users out there in 2023?

1
I
1 year ago
H
hbcpaContributor I
asked in Controllers and Music services

Music library

When I try to access my music library I get the following message-”can’t connect to lenovo pc because server can’t be found”I ca access my music services like xm, pandora, but not my pc.

8
H
3 years ago
E
EstiveeContributor I
posted in Controllers and Music services

Dubble scrobbling when using Spotify

Ok so it seems that Sonos doesn’t really care about this issue since I find post about this from like 3 years ago.But another issue with Scrobbling with your Spotify account is that if you use the Last.fm Scrobble feature on Sonos when you start playing something through Spotify on any other device the last 50 songs you played gets Scrobbled again.I understand why this is happening but no one is doing anything about it. Let me try and explain what I think is happening. When you Scrobble through Sonos it sends every Scrobble directly to Last.fm after you have listened to a song. This is great and makes so that you can Scrobble “in real time” if you update the Last.fm page.But when you start listening through Spotify it sends the last 50 cached songs to Last.fm as well since playing through Sonos almost counts as if you are playing offline. Therefor you get another set of the last 50 songs you played through your Sonos system with Spotify. There has to be something either Spotify or Sono

2
S
3 years ago
M
MushyMiddleContributor II
posted in Controllers and Music services

For shame, Sonos

For shame, Sonos.For shame, Sonos.  How many years have you been leaking memory on macOS?  Do your developers not know about freeing allocated memory?  Any plans for making the controller not hoard memory on my machines?

7
Corry P
1 year ago
O
OthuroneContributor I
asked in Controllers and Music services

NAS Library vanished: Suspect latest software update - Need Tier II Help

Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months. On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level. Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks. Moderator Note: Removed case number

14
O
10 months ago
BCM
BCM
asked in Controllers and Music services

Upgraded to S2 and can no longer use my music library on my NAS.

I’ve used Sonos in my RV for years. The Connect, Boost, and two Play:1s were all S1. I bought a Roam, which naturally was S2. I converted all components to S2. Since then, I have been unable to load music from my NAS, which functioned fine with the S1 system. For example:I have a share ‘\\MyBookLiveDuo\Jazz’ … That will not save in the iOS version of the app when setting up the music library. Nothing top level share will save, including in the MacOS. Under S1 I could load a top level share without a problem.I can add to the app on all devices a share called ‘\\MyBookLiveDuo\Jazz\Dexter Gordon‘ and it shows in the list as it should and says ‘Hey we’re indexing, please wait.’ I then check the library under Artists and it says nothing found. The share is still listed under Music Library Setup.Same thing happens on my MacBook.Streaming music from Sirius works on all components from all devices flawlessly. S2 screwed up my ability to use my music library on the road. I can see the NAS drive

1
Ken_Griffiths
1 year ago
C
CarlpnpContributor I
asked in Controllers and Music services

VOX music and Sonos Five

I recently purchased a Sonos Five speaker and have been streaming through VOX music player app on iPhone.  I have all of my music uploaded in VOX.  I get random static when when streaming through the VOX app but not so far when I stream through Apple Music or Amazon Music app.  Does anyone else use VOX to stream to Sonos and have a similar issue?  Someone in Sonos support told me that VOX isn’t supported on Sonos but VOX website says otherwise.  Here’s the link...https://vox.rocks/sonos-support.Any help with this would be greatly appreciated.  Thanks!

3
C
1 year ago
J
JBSDContributor II
asked in Controllers and Music services

iOS 16 / iOS 17 - iPhone 14 can't find system, PC app works fine

Mesh network with three nodes, I can control my system from the PC app but in the last week my phone app has quit finding my speakers.Reset routers, forgot the network in the Sonos app and rejoined it, worked for a day or so then after leaving the house wifi and returning it’s lost again.

3
J
6 months ago
K
KevinSchmidtyContributor I
asked in Controllers and Music services

The Sonos Android App Isn't Showing My Full YouTube Music Library

The Sonos Android app on my phone and Windows desktop app can only see about 20% of my entire YouTube Music library and I’m not sure why. This hasn’t always been an issue, and I would really appreciate some help with this.Context:When I first bought into the Sonos network, I purchased a pair of One SLs and began playing music through my personal library on my phone. I primarily listen to music with downloaded files through the default Samsung media app, and at the time the Sonos Android app could see these files as well. Everything worked great for a few years and I got a Play:5 (Gen 2) speaker during that time to add to my system as well.Earlier this year, there was a notice from Sonos saying that the app could no longer read downloaded files on Android phones, but provided solutions to work around this. I was irritated at first, since I’d grown so used to how I was using my speakers, but the workaround I chose was through YouTube Music. Uploading music to YouTube was one of the sugge

2
K
7 months ago
Terms & ConditionsCookie settings