Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,355 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3861 Topics

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Reg55Contributor I
asked in Controllers and Music services

thumbprint radio gone

for years Ive been able to get Pandora’s thumbprint radio on my Sonos 1 account which I must use at home as I have wired speakers into the system as well as Sonos speakers. Now I receive a message that saysyour account does not support this system. I have tried deleting and reinstalling both Pandora and Sonos app. This doesn't help.

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H
11 months ago
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mgerbasioContributor I
asked in Controllers and Music services

Music Choice Service

I’d like to request that “Music Choice” be added as a service so I can listen with the Sonos devices.

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Airgetlam
1 year ago
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SamJones6Avid Contributor I
asked in Controllers and Music services

Sonos app on android: Missing playlists

On my up to date Android phone, I have a large library of mp3 and flac files. It is largely maintained in Black Player. Black Player makes playlists in the android media engine. About half of these playlists appear in the Sonos app. But about half are MISSING. Where is the Sonos app looking for playlists?

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Corry P
1 year ago
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Jim RockfordContributor I
asked in Controllers and Music services

Cannot play my playlist from Amazon Music using the Sonos app

Hi.In the 'My Sonos' screen in the app I would normally select one of my playlists that is linked to Amazon Music Unlimited. Now when I want to play a song from my list I get a message 'unable to add songs to the queue'.I have turned off the speakers for a about half a minute, uninstalled and reinstalled the app (it is up to date) and also rebooted my phone, but this hasn't worked. I can use the cast function in the Amazon Music app which does work, although it is not as quickly 'responsive' as using the Sonos app when changing songs or fast forwarding etc. However, for other playlists that are available on Amazon (but none of my own) they play OK. So not sure why my list doesn't play?(Is using Cast the same audio quality as streaming directly in the Sonos app? I have Amazon Music Unlimited so stream HD/Ultra HD).Any help appreciated!Thanks. 

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Ken_Griffiths
1 year ago
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JP KellyContributor I
posted in Controllers and Music services

System Setup Lock

This is a basic ask. The owner of an account, signed into their Sonos system, should be able to lock the system down with a pin code, such that no changes can be made to important set up parameters.Currently, anyone with a Sonos app on the Wi-Fi system, can change device names, eg, like room names, and mess with a system. This should not be allowed. This would be a piece of cake for SONOS to implement, and it makes a lot of sense to do so.

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melvimbe
1 year ago
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pdaltonContributor II
asked in Controllers and Music services

SONOS dead?

(S1)  Playing a SONOS radio station & it just stopped.  Went to App to restart, but it wouldn't.  Each time it responded with "Unable to play the radio station".  Could not get other SONOS favorites to play, either.  Went to support, clicked on Chat (Bot) in case there's an easy answer, nothing happened, not even a place to enter the problem.  Closed & re-started app.  No different.  Is SONOS down or is there something else I need to do? 

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buzz
1 year ago
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GusGusNFTTrending Lyricist I
asked in Controllers and Music services

Unable To Add Songs To Queue

I have spent 48 hours doing research about this issue. I’ve reset my network and turned everything on in sequence. I removed my Amazon account and added it back to Sonos, but no luck.  I can play songs from any station via Amazon, but cannot play anything from my play list. 

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G
1 year ago
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RaxialContributor I
posted in Controllers and Music services

Ready to give up on SONOS

I’m so fed up with Sonos. I am literally furious that every time Sonos updates something, I have speakers that drop out of the system.I cannot roll back my system to S1, when I start the S1 controller it tells me the problems, and what needs updating, then prompts me to download S2.S2 fails to correct the problem, I just want at this point to return everything to its former working state without running through three floors and resetting everything.  Sonos seems to do this to me every six month or so.I have purchased Sonos products as gifts for others, I’m not doing that anymore if this is what I saddle them with.At this point I have nothing good to say about product support, I just want my old, not updated system back. 

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buzz
1 year ago
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Maddox H TomasContributor I
asked in Controllers and Music services

Error Message

Hi all. When I try to click on a recently played playlist from Spotify via the Sonos app, I get the following error message: Your request can’t be processed at this time. If the problem persists, please check our Service Status page. I have checked the page and there’s no issue there, so it must be at my end. Any ideas? Thanks in advance.

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UKMedia
1 year ago
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kumasanxContributor I
posted in Controllers and Music services

After Update, mp3's won't play.

The other night, I updated my system to 15.2.1.  Immediately afterwards, songs that had been playing right beforehand returned the message “Unable to play ‘SONG NAME’ - the song is not encoded correctly.  The source is Apple Music singed onto Sonos, from my Apple Music library, containing all of my songs uploaded through Apple Match.  In every case so far, the songs that error out are songs that I originally ripped from CD years ago.  They are all mp3, sample rate 192 kbps.  Playing them directly from my phone through airplay works fine (but is a major loss of functionality)Does the new Sonos system not like mp3’s?!  Any ideas other than going through and converting them all to Apple Lossless?Thanks,Scott

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V
9 months ago
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Dan in Fall RiverContributor I
asked in Controllers and Music services

Tune In Broken Today?

I can't stream any radio today.   Stupid Tune In keeps playing its intro and interrupting the stream.  Anyone else getting this?Was so much better before Tune In.

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Corry P
1 year ago
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Andrew FloundersContributor I
posted in Controllers and Music services

Unopenable audio files on Mac after deleting Sonos app

I bought a Sonos Era 100 to use in conjunction with a 2019 Macbook Air running Venture 13.3.1. It became clear that the Sonos speaker was not suitable for me and I took it back. But now after I deleted the Sonos app almost all of my audio files cannot be opened by any of the applications I use for audio (Quicktime Player, VLC, the Amazing Slow Downer, or the infuriating Music). I thought it might be something to do with permissions as it seemed for a while that if I copied a file to the desktop and deleted the “SonosDM” from the permission list on the Info panel it would open. But then that seemed to stop working. I tried various things: disk first aid in recovery mode, deleting some Sonos folders that were still in ~/Library, abundant restarts. Oh how weird. I seem to have fixed the problem (at least for now!): I attempted to change the default open-with of one mp3 file from Quicktime player to VLC. It wouldn’t take but now it seems that file and every one I’ve tried opens as expected

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J
1 year ago
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Sagasu2Contributor I
asked in Controllers and Music services

How can I play only MUSIC mp3 from my android phone?

When I play ‘music on this device’ from my Android phone through the Sonos system, it includes all mp3 tracks on my phone, which means I am getting audio book tracks interspersed with the music tracks.  All my music is on the micro sd card in the music folder. How do I direct sonos to only use that folder?  Thanks. 

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Corry P
1 year ago
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GEPAContributor I
posted in Controllers and Music services

App S2 ne s'ouvre pas.

L'application S2 de contrôle ne s'ouvre plus. L'image disparait en une fraction de seconde. Le système est pourtant à jour.Merci pour votre assistance 

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G
1 year ago
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jmkingsbury
asked in Controllers and Music services

Sonos App on Android and Windows doesn't play to devices - error messages

Hi,My Sonos system has fixed IP’s due to speakers missing from some apps (e.g. Spotify/S2)However, when I try and play from the Android S2 App and the Windows Controller app I get error messages saying the following:I have reset my router etc…  

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Airgetlam
1 year ago
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hughjarvisContributor II
asked in Controllers and Music services

how do I stop the queue from loading when I open the app

After a recent upgrade, when I open the Sonos app on my Android (Moto Edge) phone, the queue pops up. I don’t use the queue so it’s just an annoying barrier to entering the app to play my music. I can’t see any way to stop that from happening. Has anyone else solved this..? Thanks!

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Corry P
8 months ago
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CheriseContributor I
asked in Controllers and Music services

My Sonos no longer plays my amazon playlist!!

Hi, I recently updated my Sonos, (all seemed normal) I then came to play my playlist from Amazon and I keep getting the error message ‘cannot add songs to the queue’. It only does this to my playlist, (my husbands, kids etc all play fine!) with no other information. My playlist isn’t particularly long (500ish songs) and if I can’t resolve this my Sonos is pretty much useless for what I want to use it for! Can anyone help? Thanks so much.

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C
11 months ago
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lwistContributor II
asked in Controllers and Music services

Can't connect to Play 1 from iPhone App; Account grayed out

I can’t connect to either Sonic Play 1 speakers from the iPhone App.  The speaker resumes the Spotify playlist last requested, but I can’t choose any other music.  The “Let’s Fix This” troubleshooter says to make sure I’m signed in, but I don’t see a way to sign into the app since Account is grayed out.Account, System, Services & Voice settings all grayed out. 

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L
1 year ago
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Mind.EContributor I
asked in Controllers and Music services

Too Many Playlists? iTunes / Apple Music

Error: “There is not enough room to update your music library. Please remove unused queues or saved playlists and try again.” That is the error message I get when I try to add my Apple/iTunes Music Library to Sonos on my new laptop (MacBook Pro) running Ventura, which is my music server.  I read the previous posts dealing with this issue, but have not found answers. My music library has less than 30,000 songs and about 300 playlists, some of which are organized under folders and some have 100+ songs in them. I have 2 Sonos systems in 2 homes.  A legacy system (on an S1 controller) in one and a newer system in a 2nd home (on an S2 controller).  Both systems work very well with multiple zones. I have never had any issues updating my music library on either system, and haven’t made significant changes to my library other than adding a handful or playlists and songs since I go this new MacBook.  But the problem started since I have this new machine.  I successfully transferred my iTunes/Ap

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Corry P
1 year ago
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maacarboContributor I
asked in Controllers and Music services

Display Music Source name in Sonos Controller

Is there a way to display the name we gave to a Service in the ‘Select a Music Source’ section?I have 2 Spotify accounts linked in my Sonos Controllers, but I never know which one to select. It would be nice if next to the service type, you could have the option to display the name you provided as well.This is an example on the Mac controller, but it is the same for iiPhone app 

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M
1 year ago
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SilverGreyTrending Lyricist I
asked in Controllers and Music services

Sonos Connect can no longer play music after Synology SMB update

My Sonos Connect can no longer play any music following an update to the SMB package on my Synology drive. I’ve followed the guides about setting up the appropriate SMB1 access allowing NTLM access, but when I try and connect, I just get “access denied” even though my S2 products are pointed at the same share. The NAS logs show the S1 product connecting but the Sonos app is throwing the error. Has anyone else experienced this and does anyone have a solution?

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Stanley_4
1 month ago
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jakudoAvid Contributor I
posted in Controllers and Music services

Apple Music Radios stop playing

Hi, after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.Does somebody else have/had the same problem?I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).Any idea? Thanks,Jakub

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Corry P
9 months ago
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SpaddywaddyEnthusiast I
asked in Controllers and Music services

Amazon Lossless and Where is the shuffle function?

I’m using Apple Music and find using the service through Sonos App to be frustrating, as it doesn’t function as the Standalone Apple Music app would. I can’t add tracks to my library and I can’t even shuffle tracks, there’s just no function for it?  I ha just added Amazon music because I’m thinking of ditching Apple Music. However, after adding the Amazon app there’s no function to shuffle?  Also, can someone tell me if I can just use the standalone Amazon app to play Lossless and High resolution music? I hate the fact that I’m forced to use the Sonos/Apple app to play hi res and lossless audio.  I note I can add new tracks albums ect, but this is added to “my Sonos”. So, in effect it won’t be available in the my Apple Music account? This is all very confusing and very disjointed. 

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Ken_Griffiths
1 year ago
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CrunchieDogContributor I
asked in Controllers and Music services

Most radio stations are fine, but Sonos Cruise Control drops constantly

Our system will play most radio stations perfectly well. All day long, no problem. Except for Sonos Cruise Control … which drops the conenction about every 30 minutes. It goes quiet for about 10 seconds then re-connects and carries on - until the next time. it will do this all day long, day after day. But only on this one channel. Does anyone have any ideas? (yes, I know its probably easier just to listen to something else, but the Mrs seems to prefer Cruise Control to anything else) 

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Airgetlam
1 month ago
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michelenicolisContributor III
asked in Controllers and Music services

ERA 300 - LISTENING FROM AMAZON MUSIC UNLIMITIED DIRECTLY!

Hi allsorry for the question but I am e new owner of ERA 300, first product that i bought!Is it possible open the Amazon Music Unlimited APP and listen for example the category Spazial Audio?Because I am not able to do it.Or is it necessary open “always” the SONOS APP to listen? In the SONOS APP I don’t have (we don’t have) for example the same category (Spatiual audio)….we need to search by Artist/Album…correct?

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SarahN
1 year ago
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