hello, I would like to delete an element of the system, how to do?
thanks for your help
Best answer by GuitarSuperstar
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Userlevel 7
If the Sonos app doesn’t detect the device on your system, it will automatically be removed after a few days. If you want the device removed sooner, reboot all your other devices and the router and force close the Sonos app.
Ok, thanks, I want to remove it because I'm selling it in order to buy an Era 100 which has a better connection. Have a nice day and thanks again
Userlevel 7
I would reset the device before you sell it by following these steps:
https://support.sonos.com/en-us/article/reset-your-sonos-product
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Also be sure to take advantage of the Sonos Upgrade Program. Your old device might be eligible for a 15% or 30% credit towards purchasing the Era 100.
hello, I spent a good time looking for the procedure, but nothing , so thanks for the link, case solved!
Franck 😀
Userlevel 7
+16
As
But Sonos also changed the functionality of products being removed from your system. They now will appear with a tool symbol and the hint to be offline. You don’t have to wait for days or for adding the new owner his product to his system. Just tap on the tool symbol and follow the steps to remove the product within a minute from your system. 😎
It will only remain to your Sonos account untill the new owner adds it to his system and account.Â
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