Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,869 Topics
  • 25,404 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3869 Topics

W
wolfempContributor I
posted in Controllers and Music services

unable to add songs to queue

I lost power in my condo.  After it came back on, I rebooted my router and restarted my ipad and Sonos app.  When I try to play music on my Sonos app with Spotify, I keep getting message “unable to add song to queue”. Any one have any suggestions?

1
Corry P
7 months ago
K
kwiebeContributor I
asked in Controllers and Music services

Android App Crash Bug

Android S2 Sonos app crashes on Samsung phone and Lenovo Android tablet.Android reports ‘this app crashed because it has a bug’ immediately after tapping ‘System’ from the Settings menu.Both Android OS and Sonos app have gone thru several updates since this issue started last summer.The latest Sonos version 15.2 did not fix the issue.On the tablet, if I uninstall/reinstall Sonos the app will let me tap System without crashing one time only.  Then, to access System again, I need to uninstall/reinstall the Sonos app. Then I can tap System without a crash for one time again, and the cycle repeats.On the phone, the crash occurs whether or not I uninstall/reinstall. I cannot access System even one time from the phone.This behavior seems like a giant clue. Does anyone know of a fix?

5
Airgetlam
1 year ago
tschneider
tschneiderAvid Contributor III
asked in Controllers and Music services

Tidal connect does not transfer music to speakers

Since about a week or so I am unable to control or transfer music via Tidal app / Tidal Connect on my Android 13 device. It does work using Spotify Connect. I have an S1 and an S2 system and the behaviour is the same on both. Already tried rebooting phone, clearing cache or uninstalling/reinstalling/authorize both S1 and S2 apps. Starting music from within the Sonos apps works. Sometimes when I am fast enough I can see a message that says : Sonos unable to play Tidal - Access denied. 

2
tschneider
1 year ago
E
Eug7Trending Lyricist I
asked in Controllers and Music services

SVC not playing radio station added to My Sonos (new Era 100)

I added a local station off Tunein (107.9, K-wave) to My Sonos. If i say HS play 107.9 or play K-wave it always defaults to playing some other station from Tunein with 107.9 or K-wave. Want to set this up for the wife so she has the ability to call this up.Also, I added a complication album from my Plex library to My Sonos and when I call it up the response ends up playing either Pandora or Apple Music.Please help.

17
Ken_Griffiths
1 year ago
M
Mervet98Contributor II
asked in Controllers and Music services

Streaming services continuously cutting out

Hello,If I attempt to play Amazon music or Sirius/XM or tune-in, my system continuously cuts out and jumps songs.  If I play spotify, which I dropped my premium subscription, it plays fine.  It seems that only spotify will play without issues.  Has anyone else experienced a similar issue?

5
Corry P
2 years ago
O
olluzAvid Contributor I
asked in Controllers and Music services

AAC files not showing up in the Music Library

According to the supported audio formats it should be possible to add AAC files to the Music Library.I’ve added a directory containing AAC files, but they don’t show up in the music library.so far I’ve tried:different kinds of folders (network shares, NAS, Music folder in Documents) added metainformation to the AAC file using Mp3tag downloaded various AAC sample files for testingWhen I add a mp3 file it will show up, but no AAC I’ve found similar topics while searching for a solution, but none with a solution. So, is somebody able to select AAC files from their music Library ?Is Sonos supporting AAC files in their music library, at all ?

4
T
9 months ago
D
DarbyNContributor I
asked in Controllers and Music services

iOS update 15.2 made selecting radio stations erratic

Since the 15.2 App update, selecting a radio station is erratic.  Switching between stations sometimes shows the new station on screen, but doesn’t change the actual stream.  Sometimes switching puts up the “About this station” screen, forcing another tap to start.  Sometimes switching gives a surprise station.  Alarms don’t connect to desired stations, only to what was playing the night before, or the annoying Sonos bongs.  This happens with both Sonos Radio and iTunes stations, with four different iOS devices, all up to date in software.  I have tried deleting the app, resetting stations, etc.  Am I the only one having problems like this?

7
D
1 year ago
M
Mr RichardAvid Contributor III
asked in Controllers and Music services

Too Many Music Sources

I have, somehow, created more music sources than I need. The image shows this. I only need the Music Library - that’s the one linked to my app. I need to get rid of BlustoNAS / Windows Media / Sonos Playlists. I can’t find a way to achieve this and would appreciate help please. Cheers all. 

8
J
1 year ago
L
Lee JefferiesAvid Contributor I
asked in Controllers and Music services

Some downloaded iTunes songs not appearing on Sonos

Yesterday (2nd Dec’20) l purchased & downloaded 13 songs from iTunes store. They came from different albums but l grouped them together on iTunes to make an album. I have done this several times previously without issue. However this time there is a problem. After Sonos updated the library only 4 of the 13 songs have appeared. They are all correctly located in the same folder on my NAS, all the data matches that should. I have removed them all from the NAS, updated the library so removed them, added back onto the NAS but still only the 4 appear.Ideas anyone? Cheers

7
Airgetlam
3 years ago
T
TLM HGBContributor I
posted in Controllers and Music services

Cant Add An External Drive to Sonos

I have been trying to add a Western Digital external drive to  Sonos on my Macbook.  The response comes back “No path to be added as a share.”  I have also tried a flash drive.  Sonos can see the subfolders on both drives.  Are there any permission issues here.  How can I get the drives to attach to the Sonos system.  The external flash drives are connected via USB (of course).

6
T
8 months ago
J
jonblauchContributor I
asked in Controllers and Music services

No longer able to play any music from My Library on my PC

I know get  the “song is no longer encoded correctly” error message on every album / song in my library.  I most typically use a streaming service, so not sure how long this has been an issue.  However, 2-3 months ago for sure I could play all the songs I cannot play now. I have done the usual -  restarted router, restarted Sonos devices, reindexed my library, updated all Sonos apps.  All to no avail.  Checked the community questions and nothing is popping as as the answer. I can still play music from the streaming service.Sonos and Pc are not in the same room, but they are close.  My wireless signal is strong.

6
Rowena B.
3 years ago
G
grunrContributor I
asked in Controllers and Music services

Amazon Music HD sound drops out or playback stops entirely

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

3
Stanley_4
1 year ago
A
Andy_15Trending Lyricist I
posted in Controllers and Music services

hiss sound when playing from YouTube music

There's a quick hiss that happens occasionally when playing back from YouTube music.  I submitted diagnostics.  973179111It's hard to describe but sounds like a fast hiss.  Or like a cd skip.When playing from other sources no issues.

2
Airgetlam
3 years ago
H
Hanna HopsContributor I
asked in Controllers and Music services

My Sonos keeps Skipping songs on Spotify and Deezer

Hi, I don´t know what to do my sonos keeps skipping songs when I use Spotify or Deezer. What can I do? Here is my confirmation number of the system diagnostic: 1388308240.Can you please help me! I’m a little stressed with this issue.Thank you!

1
Annazel S
3 years ago
O
OliverLaconContributor I
posted in Controllers and Music services

Pocket Casts - Unable to Connect to Pocket Casts

I have used Pocket Casts with Sonos for several years without issues.  After encountering a problem, I deleted the Pocket Casts music service from my Sonos system in attempt to correct issue.  I have not been able to reconnect. When I go to “Add a Service” on either Android or Windows Desktop app, I get a “Check your network connection error” when I try to add Pocket Casts.  I do not get this error with other music services, which I am able to successfully add, so I do not believe there is an issue with my network connection.  I believe there is an issue with Pocket Casts, but Sonos Status Page shows Pocket Casts as “green check mark”.

1
Ken_Griffiths
2 years ago
T
TomGroundsContributor I
asked in Controllers and Music services

Settings for Music Library Index on what defines an album?

I have a NAS on my network where I have a music library of thousands of CDs I have collected over the past 20 years.  All of the other systems that use that library are able to easily identify multiple albums with the same name as being different.  When I index on Sonos - these multiple albums all combine into a single one.  Are there settings that allow me to identify the datapoints that define an album?  Example:I have multiple recordings of the same Opera - They they are all called ‘Faust’ but they are performed by different opera companies, different release dates and different cover art.  When I look at the album Faust on Sonos - I see track 1 5 times.  etc.  I would like to be able to define an album based on the Title, the Year, the Artist.  I have a similar situation with Broadway Musicals… the same album with different cast recordings.  Has anyone been able to overcome this?  I don’t want to have to include the artist as part of the album title when there is a tag for the arti

5
Stanley_4
1 year ago
K
Kvon1Contributor I
asked in Controllers and Music services

MediaMonkey Server -> Sonos - can only select one track

I’ve seen a couple of older posts on this topic with no apparent resolution, so not holding my breath but hoping there’s a hack to get this working:I run MediaMonkey version 4, which can act as a UPnP server.  I have that enabled, and can “see” the server in my Sonos system, and access its content.  Problem is, in the Sonos app (S2 on android tablet) when you pull up an album or a playlist - anything with more than one track - you can only select one at a time to add to the play queue.  There is no option to select “play now” for anything except a single track.  Obviously not a useful user interface.Yes, there are other ways to skin this cat (e.g. replace the MediaMonkey server with the Sonos app on the computer with the music library), but then I lose direct access to the playlists in MM.  So would really like to get this working, and can’t believe someone hasn’t figured this out…Any info appreciated!

1
Corry P
2 years ago
T
ToolioProdigy I
asked in Controllers and Music services

Why has my Calm Radio disappeared?

My Calm Radio stations stopped playing through the Sonos app this afternoon. They were working a few hours earlier. I thought I would delete and re-add the Calm Radio service in the app to see if this would resolve the issue,  and when I tried to add it again it had disappeared from the list of available services. I am a paid Calm customer and it is working through all other means, including the Calm Radio app and Roon. Does anyone know what's going on? [EDIT: A few minutes after I posted this a Sonos app notice  informed me “Calm Radio is experiencing a full outage” and it now appears as “down” on the Sonos status page. Oddly I am listening to Calm through Roon during this “full outage” and am having no issues playing stations through the Calm app.]

10
W
6 months ago
SirDigitalKnight
SirDigitalKnightAvid Contributor I
asked in Controllers and Music services

Playlists on Android App missing

When will Sonos be fixing the playlists on the android? They work fine on the Desktop app: Sonos Playlists on Desktop App work fine.No Playlists on Android. Not here either.Nor here. 

6
SirDigitalKnight
10 months ago
C
ccannarborContributor I
asked in Controllers and Music services

pandora activation code

I had this issue pop up a few weeks ago and it was resolved.  This is now happening again.Sonos is asking for an activation code that I cannot get.

6
T
2 years ago
P
ptelmosseContributor II
asked in Controllers and Music services

SiriusXM fails to start from Sonos app

I have the most recent sonos app with my one sl and I can't start any Siriusxm channels from the sonos app. I am able to start it from other apps like amazon alexa. I can can also play the other streaming apps like tunein and spotify from the sonos app. What is the problem?Thank you. 

6
P
3 years ago
N
NorfolkEnchantsContributor II
asked in Controllers and Music services

Is there an Android app fix?

Any idea what's wrong with the Sonos Android app? The landing "My Sonos" page is just a collection of blank boxes (screenshot attached). I've tried force stopping and restarting the app, as well as un/reinstalling, but get the same issue, making it unusable.  

8
Stanley_4
3 months ago
S
sheripopperContributor I
asked in Controllers and Music services

Spotify Sonos Generation 1

Hello I have a Sonos generation 1 system. A Connect:amp connected to the router and a couple of Play 1’s and a Play 5. The system has always worked well in the past and I have had no issues using Spotify.The system has been reset and setup after being dormant for 6 months during renovations at home and I can no longer add Spotify as a service. It doesn’t even appear in the list of services.I can see the rooms I have set up in the Spotify App but can not connect to any of them.I can use other services that I have added in the Sonos App without any issue.Any ideas? Thanks in advance.

1
G
2 years ago
W
WhyteyContributor I
asked in Controllers and Music services

Does the Sonos One Gen 2 not have TV Dialogue Sync settings? Issues with Video lagging behind Audio thru Macbook

I recently purchased a Sonos Beam and two One’s (Gen 2) to have as my speakers around the house.I will move and use the speakers in different rooms and different groups as needed.Watched a movie last night using my projector linked to my Macbook using Airplay. Did not notice any sync issues using all 3 speakers.Today I moved the two One’s into my office and linked to my computer. I immediately noticed there was a big issue with audio sync. But the video was actually lagging not the audio. I went through the app and found that the Beam has adjustments for TV Dialogue Sync but the Ones did not. Am I missing something or is this just not going to work from my Mac. Was looking forward to using the speakers while I edit videos but the delay will make that useless.I also was experiencing the issue with just the Beam but even adjusting the TV Dialogue Sync sliders did nothing for me. All speakers and app are up to date.

3
buzz
3 years ago
B
Barry LContributor I
posted in Controllers and Music services

Music services disappear from Sonos App

Each time I open the Sonos App the music services I have added previously are no longer listed and I have to manually re add them again. Once I add one back in then the rest of my list reappears.. Am I doing something wrong ? 

2
B
3 years ago
Terms & ConditionsCookie settings