Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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I purchase this Buffalo NAS: https://www.buffalo-technology.com/productpage/linkstation-ls210d/ after my WD NAS with almost 1TB of data (mostly music) caught some malware and died on me. After sending it off to a company to get my files back, they returned it with many, many duplicate music (mostly MP3 for PC) files.When I tried to add this new library, I get the error that I have reached my capacity and to delete playlists and such.Is there a way, other than manually going and deleting ~100K+ duplicates files, that Sonos can filter these songs? I’m currently going through the process of deleting files using a purchased software called Easy Duplicate Finder but that’s not perfect and even after running it for 2 days, I get the same error.Please let me know what I should do, thanks.
I am really tired of this issue where the Sonos app for Mac attempts to update itself but fails with an error. Question on this topic keep getting closed but the company is not actually solving the issue! The solution is to go the web site and manually download the latest version of the app. Fine, but then don’t waste my time with this fake self-updating that doesn’t actually work; just take me to the web site to start with.
DX: 962911074System won’t update, is sluggish, won’t play most songs on my saved lists and lags alot. I’m using S1 app as I have mixed system play 5’s first gen, play 3’s and some second gen play 5, 1 sound bar,,,I recently unplugged my boost from the wifi hub and it’s hard to do anything with the system reliably, I plugged the play 1 in to see if it just needed to be conected, but no luck,,,, this is frustratingI rebooted my whole internet system, whole sonos system
I live in Japan and my iphone is set up using English.Since I use Amazon Prime Japan, I tried to use Amazon Music. The Sonos app will only take me to Amazon Music USA. Since Amazon Prime Japan membership is not valid for Amazon Prime US, I cannot complete the setup. Is there a way around this?
Hi, I have recently noticed that Spotify controller (PC and Android versions) no longer can see my Sonos speakers in the ‘Connect to device’ option. Up until last week it was working fine. I have recently changed my router and had to reconnect all my speakers again. However, everything is working fine except this particular issue.Any suggestions?
Hi everyone. I am trying to setup my Symfonisk using the Sonos app. When setting up the app ask me to go to the IOS accessory settings to connect my Symfonisk with my wifi. While I click on the black button I get a window saying ‘searching information about your network’ ‘looking for my network name’. Suddenly I get a list of all the networks in my building, but mine is not on the list. Wich I find very strange because every other device that needs wifi can find my network, even my iPhone which I am using to setup the symfonisk. Does anyone have a solution?
I keep my music library on my Windows 11 PC, but most of the speakers are in other rooms, and are controlled via the app on an IPhone or IPad. At present, I can only access the music library when the Sonos app is running on the PC. I suspect this is because I set up the Library on the PC, and the pathnames appear on the iPhone or Ipad in shortened form, e.g. as //PCNAME/Piano and Chamber, whereas the name on the PC itself is C:/Users/Myname/Music/Sonos folders/Piano and Chamber. I have tried to set up the music library using a longer pathname on the Ipad, but get the message “Computer is not responding”.I have used Sonos in both wired and wireless form, but it has no effect on the problem. The configuration of my house means that I need to extend the Wifi, and in the past I have tried the patience of kindly Sonos experts with the problems caused by various Wifi extenders. However, I now have a TP-Link Mesh system, which should be less problematic.I may be wrong about the cause of the p
I have a QNAP 4 bay NAS with 3 x Samsung EVO SSD, one of the drives is dedicated to MP3.Setup is a combination of Play 3’s (Wireless and Hardwired), Playbar (Hardwired) IKEA Sonos (Wireless and Hardwired) I was having constant problems with any speaker either hardwired or wireless dropping out, songs skipping and just general unreliability. Sometimes it would play a song for 20 seconds then skip to the next, it would do this every day some days it went on for hours, a lot of times the app would come up cannot play ?? as file couldn’t be found. I thought it might have had something to do with my house Double Brick and concrete slabs on both levels, once I worked out it was doing it on the hardwired devices that ruled out a wireless problem.I suspected the NAS was causing the problem as there wasn’t any other devices in the loop, thing is, it all worked perfectly fine before I moved into this house. The only change I made when moving here, was replace the hard drives in the NAS with SS
Hello.I maintain my music library on iTunes. Following a Sonos synch of the iTunes library I get the following error message when attempting to play an item in iTunes itself:“The song could not be used because the original files could not be found”The songs can be found in my Sonos library. Each time I add music to the iTunes library it is accessible on iTunes until I resynch from the Sonos side.Is there a way to resolve this so I can access synched music from both iTunes and Sonos?
I am trying to add the Apple Music library on my MacBook Pro to my the Sonos 2 app on my iPad. I keep getting the error message “There is no share users on the computer ...” What does this error message mean, what settings do I need to update on my MBP, what are the required values for the fields in the Share Info box? I have \\MBP name\users\my account name\music. I am running the latest versions of Sonos app, Mac O/S, iOS
I’ve managed to get my music library (USB stick plugged into router) imported into and playable in Sonos (Beam Gen 2), and when using a laptop this is just about OK -- though there doesn’t seem to be any way to do a shuffle play of the entire library or subdirectories within it, unlike every other player I’ve used at home and in the car -- is there a way to do this or am I missing something?However there’s no way to do this using the Android app which would be my normal method of controlling the system, it seems it can only use playlists. I suppose I could generate a playlist of the entire library (or parts of it) on the laptop, but I suspect the Sonos might choke on a playlist with >10000 tracks in -- and also I can only see how to add tracks to a playlist one at a time, is there a way to add multiple tracks or entire albums in one go?It seems that Sonos is completely focused on streaming and mostly ignoring customers who want to play their own music -- in my case built up over man
Hi community, just wondering why I am having to create a new password to do an online update for my Sonos system when I already have a logon and password for it -- which it is not asking for -- this is a new separate prompt forcing a new password creation. Finding this nonsensical. If I select more info it prompts me to create a new Sonos account, which is dumb since I already have one. Again, finding this nonsensical. Anyone else? Any info on this?
HI, I have issues connecting to Tunein, mostly where I am trying to listen to previous episodes (live radio seems to work OK - I mostly listen to BBC service). Sometimes when ‘listen again” playback does work, it will stop mid program and then I get the “Unable to play...unable to connect”. I can always go to live radio at that point and it works 100% of the time - no connection issues. I have removed and reinstalled the Tunein service, rebooted devices etc. I created a diagnostic report 1122795564. Many thanks for your help
I had my Sonos years - Play 5 as stereo pair. Gen 1 and now gen 2. This process has not been with out issues. Now again - I have gone weeks with it being completely non-functional from an apple perspective, no changes have been made to my set up. When I try to play a song from Apple Music, it would sometimes start and play the first 10 seconds and then stop and say that it cannot connect to Apple Music or it may say this from the start. Other times I will try to add a song and it just says "cannot add music to queue" I have power cycled the speakers, the modem, the wifi. Nothing seems to make any difference. I have installed the app and re installed - I have checked all settings. The Tunein-radio works, Sonos radio works, my line in to my turntable works - this is specifically an issue between the sonos and apple interface. Everything else in my house works. I can stream 4k video in any room in the house. I can stream apple music from several different appliances in my house. (JBL,
Years ago, I purchased a sonos setup that included a playbar, 2 Play:3 speakers, and a Sub. I believe the purchase was made around 2014/15. I know I have outdated speakers, but they still sound fantastic, and they work great. Until today. I can no longer get any audio out of the of the speaks. The S1 app says all 4 components need an update, and takes me to the new sonos app to do so. When I download the new sonos app, it says my speakers are not compatable and cannot be updated in the new app. I’m now stuck with speakers that don’t work, needing an update with no way to update them. Anyone know how to resolve this? Is there a way to resolve this?Any help would be appreciated. I have zero desire spending thousands of dollars upgrading to a new sonos system just so it can talk to a the new app.
Hi everyone, I am using Sonos players with Home Assistant which plays Sonos playlists automatically on some scenarios(e.g. someone getting home, Alexa receiving a voice command for playing some playlist...)I added a Netease Music “official playlist”(it always contains 20 songs and auto-updates on a daily basis) to Sonos(Netease Music > My Music > XXX playlist > Add to Sonos Playlist) a few days ago. Everything worked perfectly until today I found the playlist not updating. There are now 20 new songs in the playlist of Netease Music App, but the 20 songs in the playlist of Sonos App(Netease Music > My Music > XXX playlist) are just the same as the the day I added the playlist. Even if I delete the playlist from both Apps and re-add the playlist, the songs in the playlist in Sonos App remain the same as before.So I guess the songs of the playlist are kind of saved somewhere? Would really appreciate it if someone knows where Netease Music "official playlists" are stored by
Hi! So this is my second topic on this issue (first can be found here) but there is a systematic issue with Mixcloud. I can barely use it, and whether it works or not is really a toss up. My connection works fine as I have no issue with other services (Spotify, Audible). I have submitted diagnostics under 382695100.Can you please do an analysis and check with your engineers what is wrong? There are way too many topics on this and the cookie cutter responses from your customer service stuff is not satisfactory.
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