Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,833 Topics
  • 25,238 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3833 Topics

O
olluzAvid Contributor I
asked in Controllers and Music services

AAC files not showing up in the Music Library

According to the supported audio formats it should be possible to add AAC files to the Music Library.I’ve added a directory containing AAC files, but they don’t show up in the music library.so far I’ve tried:different kinds of folders (network shares, NAS, Music folder in Documents) added metainformation to the AAC file using Mp3tag downloaded various AAC sample files for testingWhen I add a mp3 file it will show up, but no AAC I’ve found similar topics while searching for a solution, but none with a solution. So, is somebody able to select AAC files from their music Library ?Is Sonos supporting AAC files in their music library, at all ?

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T
9 months ago
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Thomas HussakContributor I
asked in Controllers and Music services

apple music radio stations gone

I can’t seem to find the Apple Music radio station any longerApple Music works fine besides thatThomas

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Corry P
1 year ago
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GiacomoGoContributor I
posted in Controllers and Music services

Freegal Music service for Sonos. Get your library card, and get all of this content.

Freegal Music streams your local public library content:“Offering over 18 million songs belonging to 200+ genres— including Sony Music’s catalog of legendary artists— Freegal Music+ is one of the most popular library services in the world, and with 200,000 songs added monthly, ...”So why is there no Sonos service for this wealth of content .. that you’ve already paid for through taxes?I guess it’s just ‘cause people don’t realize how much content is sitting right there waiting for them to get a library card and stream.Anyone have a way to add freegal music streaming as a sonos service?

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G
7 months ago
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JCR28Contributor I
asked in Controllers and Music services

Deezer Connect

When will sonos be compatible with the Deezer Connect application, like with Spotify?

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J
1 year ago
MihaiMihaltan1
MihaiMihaltan1Contributor I
posted in Controllers and Music services

Can't Trueplay on iPhone 14 Pro

I can’t use trueplay anymore. I can’t retune the speaker because I’m afraid it’ll disable for good. I’m using iPhone 14 pro and I’ve used this phone to enable Trueplay at first. 

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MihaiMihaltan1
6 months ago
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RossjoContributor I
asked in Controllers and Music services

Sonos 1 and Sonos 2

I have both Sonos 2 and Sonos 2 on my iPhone. One house has an all Sonos 1 system. A second house has an all Sonos 2 system. If I use the Sonos 2 system, when I return to the house with Sonos 1, the Sonos 1 app will not find or recognize the Sonos 1 system. If I uninstall the sonos1 app and reinstall all the speakers the Sonos 1 system works perfectly until I visit the second house and use the Sonos 2 app with the Sonos 2 system. Upon return to Sonos 1 house the Sonos 1 app will not recognize the sinks 1 system and I have to uninstall and reinstall again to get the Sonia 1 system to work.Does anyone else have this issue? Despite what Sonia advertises, is it not possible to have both Sonos 1 and 2 apps installed on the same devise?Does anyone have a fix for this problem? 

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M
1 year ago
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JoonalaaksoContributor I
asked in Controllers and Music services

Music services not showing in S2 app

Hello, suddenly all music services disappeared from the app and when trying to add new ones, the page is completely blank. I'll add screenshots on this.The system and all products have been reset, updated and tried to logout/login of the account. The app works on our other systems but not this one. 

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Airgetlam
7 months ago
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GarethHoltContributor I
asked in Controllers and Music services

S2 Android app keeps closing

Every time I try to access the System option in settings, the app just closes.This started happening a couple of weeks ago.App is version 14.20.1Build 70436090Phone is  Google Pixel 3 on Android 12I’ve restarted the phone but it didn’t help. I haven’t yet re-installed the app. 

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1 year ago
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trabalanContributor I
asked in Controllers and Music services

Can't add Pandora music service

In the Sonos app, under “Suggested Services” I see Pandora, but when I click on it, nothing happens. Also, Pandora does not come up in the search box under the “Add a Service” screen. Please advise. 

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controlav
2 years ago
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ghaContributor I
posted in Controllers and Music services

Sonos has become useless with the new app installed

All system checks, rebbot, re-connect has been perforemed over and over again. I have a rock solid wifi system and everything worked seamless. Until the app was updated. Running the latest IOS and SONOS software. Whats wrong with the new app. The whole system is just annoying. The only way to use the system is by airplay.

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controlav
3 years ago
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Mlimas2Contributor I
asked in Controllers and Music services

“This song is not encoded correctly” - a Sonos response to some of my itunes music

I am requesting some feedback for a recent problem I have encountered with my iTunes music playing on my Sonos system. Two weeks ago, I encountered the following message-the song is not encoded correctly-when playing some music on my iTunes playlist.  The problem does not appear to be widespread as I can play from my music library w/o encountering this situation.  However, I don’t know the extent of problem as I have nearly 20K music files in my library.  The problematic files have the same file extensions as these that Sonos still recognizes-mp4.  At this point, I am using roam, arc and port as my Sonos sound backbone.  Any thoughts?  Thanks.

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S
9 months ago
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VK2516Contributor I
asked in Controllers and Music services

Searching songs with Gaana in Sonos app not working

I have Sonos playbar and added my Gaana account to stream the music. When I search songs or movie names, Sonos app doesn’t show any results but when I do the same search in Gaana app it display the results.It is very frustrating because Sonos playbar can be used with Sonos App if we are not connected to the TV and music search don’t work.Any suggestion on this or is this a know issue with Sonos APP

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Paul A
3 years ago
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Bobby LitchContributor I
asked in Controllers and Music services

BBC Radio Shows not found

I have a few shows from the BBC saved in my Sonos. The latest shows no longer can be found on my Sonos not when searching for them. It seems to only find shows from a month of so ago ..

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E
3 years ago
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edel79Contributor I
asked in Controllers and Music services

An error occurred while adding songs to the queue (701)

Hello, following the subject here closed : I would like to add my experience has I found one specific reason to that. I had the exact same problem using a playlist on Spotify. I tried everything related to a network or device issue as described on the original article, but none solved the problem.Googling to know wether other people had this problem, I found one which led me to the solution : it was a playlist size issue. Indeed I noticed I didn’t have the problem listening to music on Apple Music service. Actually the playlist I was listening to had 4652 titles for a total duration of near 250 hours !Too much it seems for the Sonos app.It would be interesting to know how much titles the app can handle on a single playlist.Want to reproduce the problem ? The playlist is “Cinemix Radio official playlist” by Chris Vuillard. Using any other (shorter) playlist, everything is working perfectly good.

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Annazel S
3 years ago
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MatthewFGContributor I
asked in Controllers and Music services

Sonos radio station list

I am trying to find radio stations by country, and cannot restrict the results in any way. It’s not feasible to scroll thru thousands of entries which have to discernible sequencing. 

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Sotiris C.
2 months ago
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an63Contributor I
asked in Controllers and Music services

Music library not available

Hi I have just started having problems with the music library which isn’t available.Library is on macbook pro iTunes library and when I go to ‘add library ‘ the path is clearly shown.I’ve tried updating the library with no luck.Same problem on laptop, iPad and iPhone all using the S2 controller and paired Sonos ones.Sonos radio is available and Spotify too just no music library. A real puzzle so any help appreciated.

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Annazel S
3 years ago
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ChrisMakiContributor II
asked in Controllers and Music services

CBC stations missing from native app, TuneIn not a viable alternative

It would seem that quite frequently most of the CBC Music On Air stations disappear, the CBC Radio One stations seem to be unaffected. Specifically I frequently listen to On Air Pacific and use it for my wake up alarm. While I know that I can access this station via TuneIn, there’s two problems with that. Typically when you start a stream from a TuneIn station, they play that loud “Tune IN!” clip at the start akin to Netflix’s launch noise, this is not exactly how I want to be woken up but would prefer a soft fade in of whatever CBC is broadcasting. Secondly, I’ve noticed that when I use the TuneIn stream, not long after we start listening, it will start to suffer from audio drops every 30 seconds or so which makes for a terrible listening experience.If I browse to CBC’s website, the streams missing from Sonos are available so I can’t help but wonder if the Sonos app has a timeout set wherein the music service’s list of offerings loads and this timeout is simply too low or CBC’s respon

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controlav
2 years ago
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RobSmallboneContributor I
posted in Controllers and Music services

Issue linking YouTube to Sonos app

Hi, sorry for the noob question... totally new to Sonos (yesterday) and trying to get everything sorted in the app.I have a lot of tracks in playlists in my YT library that I now want to stream on Sonos. I've set up all my other streaming services successfully...but not YT.I've linked and authorized through Sonos app and YT, but when I access YT in the Sonos app I get the message 'Unable to browse music'.I've deleted and started again...no difference.I've re-authorized...no difference.Any suggestions for a fix before I ditch the Sonos app (on day 2 😂!) and buy a Bluetooth receiver.Many thanksRob​​  

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Ken_Griffiths
1 year ago
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MarkProulxContributor I
asked in Controllers and Music services

Access denied

Since the beginning of the season, I’ve been able to stream Seattle Kraken games on my Sonos system by tuning into their local station (KJR). Starting last week, my access to these broadcasts has been denied. This problem occurs when I try to access the broadcast via Sonos radio or TuneIn. Does anyone out there have any suggestions as to whom I should contact regarding this problem?

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buzz
1 year ago
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AzzolaContributor I
asked in Controllers and Music services

Bug report over Samba share for music library

Hi, this is the simple problem.i’ve just configured a share over my QNAP NAS through SAMBA sharing protocol, the NAS is updated and SMB is at version 3.I’ve pointed a major share directory in which, on surface, is visibile the snapshot folder and it start with a @ symbol; the problem consist in the fact that all other folders in that share are NOT VISIBLE in the scanned library from SONOS app, phenomenon that never happened before activating snapshots (so with that virtual folder visible and accessible).if i point/map directly a subfolder inside the main share showing the @ dir i see everything about what’s inside, i suspect there is some king of problem this special chars … could you investigate?Thanks in advance

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A
2 years ago
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NorfolkEnchantsContributor II
asked in Controllers and Music services

Is there an Android app fix?

Any idea what's wrong with the Sonos Android app? The landing "My Sonos" page is just a collection of blank boxes (screenshot attached). I've tried force stopping and restarting the app, as well as un/reinstalling, but get the same issue, making it unusable.  

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Stanley_4
3 months ago
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cranneberryAvid Contributor I
asked in Controllers and Music services

music stored on computer is a mess

I use Sonos primarily to play music stored on my Windows computer. It is all organized in itunes, with many Playlists. I open Sonos and go to Music Library > Imported PlaylistsThe issue is that my music files seem to be in many different locations on my computer. I can see this in itunes if I right-click a song and select Show in Windows Explorer--the songs are all over the place.  And I sometimes get errors that Sonos cannot find a song.Can I go into File Explorer and move the music files around so that all the songs are stored in the same folder in just one location? Then I would go to Sonos > Manage > Music Library Settings > Folders and list just the one folder.This seems too easy--what am I missing? What other files would need to be in the folder with the music, such as a library file? I don’t want to totally mess things up.Thanks in advance for your advice.

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C
2 years ago
C
coffeeluvrContributor I
asked in Controllers and Music services

Amazon Music Dolby Atmos songs low volume thru Beam gen 2

Anyone else have this? I called Sonos and they said it’s Amazon’s issue. VERY annoying and it’s only with stations on Amazon Music Unlimited.. playlists and albums are ok.

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D
1 year ago
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BillWaltonContributor I
asked in Controllers and Music services

Has Anyone Else Gotten This Error Message ?

It’s extremely annoying, not using S2 because it isn’t compatible and now it seems they’re trying to force me to buy a new product ? Maybe someone can inform me otherwise  

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Airgetlam
2 years ago
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Rossm82Contributor I
asked in Controllers and Music services

Iphone not connecting to sonos

Hi I have a problem logging onto Sonos from my iPhone - I get “something went wrong. Make sure your mobile device is connected to the internet and try again”. My iPhone is connected to the internet.I can use my phone to play some of the free services such as radio, however when I try browsing Deezer i get the error “unable to browse music - there was a problem connecting to Deezer.Other devices in our house are fine - they can operate Sonos as usual - the problem is specific to my app/phone (on the latest IOS and app has been deleted/reinstall). Please help!!   

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Airgetlam
10 months ago
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