Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,395 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3867 Topics

MihaiMihaltan1
MihaiMihaltan1Contributor I
posted in Controllers and Music services

Can't Trueplay on iPhone 14 Pro

I can’t use trueplay anymore. I can’t retune the speaker because I’m afraid it’ll disable for good. I’m using iPhone 14 pro and I’ve used this phone to enable Trueplay at first. 

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MihaiMihaltan1
7 months ago
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nekketsuuuContributor I
posted in Controllers and Music services

Access denied when playing YouTube Music

I added YouTube Music to my Sonos Android app (Sonos S2) today, but several problems happened. Especially, I cannot play music on a Sonos device from the app. I use Sonos Beam (Gen 2), and I enrolls YouTube Music Premium via YouTube Premium. Here is a list of problems I encountered:Problem 1: Sonos app only shows one playlist of mine. I can view several playlists on https://music.youtube.com/library/playlists, but Sonos app only shows one of them. Problem 2: When I try to play the playlist, the app shows an access denial error. To be precise, it shows “「xxx」を再生できません -アクセスは拒否されました” in Japanese. Problem 3: When searching songs of YouTube Music on Sonos app, it always shows no songs for all queries I tried. Both English queries and Japanese queires return nothing. Additional information:I can play music with Sonos app and Sonos Radio. Removing YouTube music from Sonos app and re-adding it does not resolve above issues. Restarting the app and Sonos Beam also does not work. I live in Japan,

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4 months ago
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DidymusAvid Contributor II
asked in Controllers and Music services

Adding a folder from another computer on my local network to Music Library.

In the Sonos Music Library Settings, I put in the correct path to a network folder, but it doesn't work. It asks for username and password. I put in my Microsoft account username (email address) and password. After about an hour of the spinning circle, it fails. No feedback. What can I do?The folder is shared correctly. I can access it using File Explorer. I don’t know why it isn’t working because I get no feedback, aside from saying it doesn’t work.I’ve had this problem before. I’m sure I can figure it out eventually. I’m just bored with it at the moment. This is almost the only thing about Sonos I don’t like.

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1 month ago
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moeron58Contributor I
posted in Controllers and Music services

Sonos Controller can't navigate Plex library by folder

The Sonos controller can “see” the shared content on my WD PR4100 via the Plex service but, unlike the Plex or Plexamp players, doesn’t provide an option to search by folder, it only allows by album, by artist, playlist, recently added, etc.  There is an “Other Sources” selection at the bottom of the menu that opens up to show “Music/MyCloud PR4100, which seems like it would show the shared folders, but it’s greyed out and not activated:Is there anything I can do to activate this?  Forwarding to the local port Plex uses on the private network doesn’t do it.

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8 months ago
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Bobby LitchContributor I
asked in Controllers and Music services

BBC Radio Shows not found

I have a few shows from the BBC saved in my Sonos. The latest shows no longer can be found on my Sonos not when searching for them. It seems to only find shows from a month of so ago ..

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3 years ago
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an63Contributor I
asked in Controllers and Music services

Music library not available

Hi I have just started having problems with the music library which isn’t available.Library is on macbook pro iTunes library and when I go to ‘add library ‘ the path is clearly shown.I’ve tried updating the library with no luck.Same problem on laptop, iPad and iPhone all using the S2 controller and paired Sonos ones.Sonos radio is available and Spotify too just no music library. A real puzzle so any help appreciated.

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Annazel S
3 years ago
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ChrisMakiContributor II
asked in Controllers and Music services

CBC stations missing from native app, TuneIn not a viable alternative

It would seem that quite frequently most of the CBC Music On Air stations disappear, the CBC Radio One stations seem to be unaffected. Specifically I frequently listen to On Air Pacific and use it for my wake up alarm. While I know that I can access this station via TuneIn, there’s two problems with that. Typically when you start a stream from a TuneIn station, they play that loud “Tune IN!” clip at the start akin to Netflix’s launch noise, this is not exactly how I want to be woken up but would prefer a soft fade in of whatever CBC is broadcasting. Secondly, I’ve noticed that when I use the TuneIn stream, not long after we start listening, it will start to suffer from audio drops every 30 seconds or so which makes for a terrible listening experience.If I browse to CBC’s website, the streams missing from Sonos are available so I can’t help but wonder if the Sonos app has a timeout set wherein the music service’s list of offerings loads and this timeout is simply too low or CBC’s respon

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controlav
2 years ago
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AzzolaContributor I
asked in Controllers and Music services

Bug report over Samba share for music library

Hi, this is the simple problem.i’ve just configured a share over my QNAP NAS through SAMBA sharing protocol, the NAS is updated and SMB is at version 3.I’ve pointed a major share directory in which, on surface, is visibile the snapshot folder and it start with a @ symbol; the problem consist in the fact that all other folders in that share are NOT VISIBLE in the scanned library from SONOS app, phenomenon that never happened before activating snapshots (so with that virtual folder visible and accessible).if i point/map directly a subfolder inside the main share showing the @ dir i see everything about what’s inside, i suspect there is some king of problem this special chars … could you investigate?Thanks in advance

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2 years ago
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cranneberryAvid Contributor I
asked in Controllers and Music services

music stored on computer is a mess

I use Sonos primarily to play music stored on my Windows computer. It is all organized in itunes, with many Playlists. I open Sonos and go to Music Library > Imported PlaylistsThe issue is that my music files seem to be in many different locations on my computer. I can see this in itunes if I right-click a song and select Show in Windows Explorer--the songs are all over the place.  And I sometimes get errors that Sonos cannot find a song.Can I go into File Explorer and move the music files around so that all the songs are stored in the same folder in just one location? Then I would go to Sonos > Manage > Music Library Settings > Folders and list just the one folder.This seems too easy--what am I missing? What other files would need to be in the folder with the music, such as a library file? I don’t want to totally mess things up.Thanks in advance for your advice.

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2 years ago
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Don3376Contributor I
posted in Controllers and Music services

WebRadio from a UPNP Media Server

I have setup several web radio stations on my Fritz router, which presents them as a UPNP stream on my fixed and WiFi networks.  The stations are found automatically by my Samsung TV, laptop, and on my phone using VLC, all without login.  However my Sonos system does not display them and I cannot “force” it to find them.  (The Sonos system accesses the tracks on the Fritz NAS after adding as a Media library, so it can reach the router fine.) I am in the ridiculous situation of having to play the Web Radio stations on my TV, which then sends them into my Arc and from then I can stream across the other Sonos devices.  Does anyone have any advice on how to get my Sonos system to pick up the UPNP Web Radio streams automatically, like my other devices do?

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2 months ago
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rknraquelContributor I
posted in Controllers and Music services

Is the Sonos Controller app ever going to IMPROVE?

*sigh* This app is more trouble than it’s worth.  It’s search feature only allows you to search by specific group like “by song or by artist” and will not search cross category.  Why not just search for anything that matches what I’ve typed in?  This makes it hard to find playlists and indy artists on streaming platforms.  The Sonos related ads that pop up have no way to close without closing the app altogether.  “Add To Calendar” was the only option on an ad wanting me to participate in a Sonos shopping event.  I love my Sonos sound system but dread dealing with this app, so much so I would invest in another product if the controller app was more user-friendly.  There’s no Lock Screen controls either so adjusting the volume requires you to open the app, wait for it to connect and THEN you can adjust the volume or change the track.  There is also a DELAY when doing this as the app has to reconnect to your network each time, so it takes a few seconds for you to control your music.  Each

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controlav
6 months ago
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jeffreyjjenkinsmdContributor I
asked in Controllers and Music services

pop up blocking S1 app

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!) 

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1 year ago
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coffeeluvrContributor I
asked in Controllers and Music services

Amazon Music Dolby Atmos songs low volume thru Beam gen 2

Anyone else have this? I called Sonos and they said it’s Amazon’s issue. VERY annoying and it’s only with stations on Amazon Music Unlimited.. playlists and albums are ok.

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1 year ago
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BillWaltonContributor I
asked in Controllers and Music services

Has Anyone Else Gotten This Error Message ?

It’s extremely annoying, not using S2 because it isn’t compatible and now it seems they’re trying to force me to buy a new product ? Maybe someone can inform me otherwise  

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Airgetlam
2 years ago
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osmEnthusiast II
asked in Controllers and Music services

User profiles for "My Sonos" tab?

I’m the Sonos account holder in my household. Others in the household use the Sonos app on their devices without signing into my Sonos account. I’m noticing that changes I make to “My Sonos” (e.g. adding a favourite station or playlist) gets reflected in the “My Sonos” tab of other members of the household, even though they aren’t signed into my Sonos account.Is any way to configure user profiles for the “My Sonos” tab (or some similar concept) so each person in the house can have their own “My Sonos” favourites and tab configuration?

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8 months ago
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Michael_53Contributor I
asked in Controllers and Music services

Correct order to reestablish sonos system on S1 app

Every time I lose power or have issues and I have to reset cable model and wifi network sonos loses my system and it is frustrating and takes forever to get up an running. When I have to reset wifi network what are the exact steps need in order to get S1 app to recongize my system speakers.  I have 12 old legacy sonos speakers and it is such a pain in the ass.Tell me order: unplug all speakers wait 10 seconds, do i power down booster

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Corry P
1 year ago
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viper69Producer I
asked in Controllers and Music services

Updating Music Library with S1 SW on PC

I have the S1 SW on my PC.I cannot update the music library because all the features under Manager are dimmed.Ideas, here? The SW version I have is 11.2.2.I don’t think I can update the software due to an issue with S1 controller on my iphone, and my iPhone’s iOS being older.

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106rallye
2 years ago
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AustinJerryAvid Contributor I
asked in Controllers and Music services

Selecting "add music services" produces no list of services

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

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10 months ago
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jmkramerContributor II
asked in Controllers and Music services

Help to fix Spotify will connect to some speakers but not others

I can stream to all of my Sonos speakers except for a stereo paired set of Play 1’s.    When I use the Spotify to send the steam to the faulty speakers, the app it shows the speakers.  The speaker icon blinks on the spotify app and nothing happens at the speaker.  If I stream to another speaker, I can then join Spotify to the faulty pair and it plays.  Specifically, the problem is that I cannot stream Spotify to the play 1’s alone. I am thinking my next step is a factory reset of the faulty speakers. I have a whole house Linksys Velop Mesh network.  All my speakers are wired into that network with a wired MESH backbone.  The problem started in the last few weeks.  The same problem occurs regardless of the Spotify account I use.  I have a Spotify family plan.  I am on the latest Sonos 2 app and firmware. Thanks for the help. 

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Airgetlam
1 year ago
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Dean_HAvid Contributor III
posted in Controllers and Music services

Feature Request - Pre-Defined Old School DSPs Settings (Concert Hall, Jazz Club, etc)

Another feature request. Rather than just basic bass/treble/ambient/full adjustments for speakers, any chance of pre-configured (or configurable) DSP settings for music Sonos, you know, those “old skool” DSP settings like Concert Hall, Jazz Club, Dance, Dolby Theatre, etc to select from?For some added context and having been through MANY different varieties of music, surround sound and home theatre systems over the years. Sometimes, nothing beats good old fashioned 2.0 stereo but without the technology of today, those old systems had to use psychoacoustic trickery to make the sound more interesting/engaging, some with greater success than others Using my TruPlay’d Arc, 2 x One and Sub setup as basis, for movies and TV’s, it sounds as great as would be expected. For music as well, it’s definitely no slouch and certainly has presence and fills rooms but it’s all based on TruPlay and the room acoustics and manual adjustments of levels. The only thing I found is that it’s still somewhat di

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ratty
8 months ago
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MondeoContributor I
posted in Controllers and Music services

How to create a request for titles and artist with Arduino

Hello,I like to know how it is possible to create a request for “Title” and “Artist” to Sonos API with my Arduino 1010 Wifi ESP32. The request should show “Title” and “Artist” which is playing actually on my Sonos (S2) Move.Thank you for help.

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controlav
4 months ago
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kdravnContributor II
asked in Controllers and Music services

Youtube Music fast forward error

Hi team.When playing songs via YouTube Music and scrolling through a song (fast forward) the song stops, the app loads and after 10 seconds it gives an error. I've occurred this on two different youtube music profiles, on an iPhone 11, iPad 2021 and Google Pixel 2 on three environments:1. Sonos 2 appwith two Sonos Ones and a Sonos Connect.2. Sonos 2 app with one Sonos One3. Sonos 1 app with Playbase, Connect Amp and a Sonos 3Please can you look into this?

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3 years ago
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Captkana13Contributor I
posted in Controllers and Music services

Amazon Music not playing

My Amazon music is not playing on my Sonos. I have the free version and it keeps telling me to upgrade. I have removed it and addded it back. I have reauthorized it but nothing works. Any recommendations?

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Mark P
3 years ago
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passingcitizenContributor I
asked in Controllers and Music services

sonos apps skip spotify playlist issue

Hello. I have inquired before, but there is an issue where songs keep skipping when I play Spotify playlists on the Sonos application. I have tried changing all routers and even directly connecting, but the issue still persists. I have searched the Sonos community, and it seems like this issue has been repeating for several years. You can see that there are many inquiries about it. It wasn't this severe before the last update, but after this update, all songs are skipping. I want to emphasize again that this is not an internet issue. I have tried changing routers, pulling out all the codes, and even resetting the device. This issue only occurs with Spotify and not with other music platforms. Please forward this matter to your technical support team and resolve the problem as soon as possible. 

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Jamie A
1 year ago
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Blake7081Contributor I
asked in Controllers and Music services

app doesn’t show all artist

I mostly use Amazon Music on Sonos, but when I scroll through the artists it stops at D. I can search for a specific artists and it will come up, but i would like to be able to scroll through and browse. I have tried to disconnect and reconnect the Amazon account, tried to refresh, logged out and back in to sonos app. Any suggestions? 

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7 months ago
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