Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,589 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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toddnuhferContributor I
posted in Controllers and Music services

upcoming software update for iOS

Hello, I have read that there is going to be a new iOS software update and I’m curious to know if the update will continue to allow different aged speakers work on the same platform or will we have a scenario like the original Sonos app and now Sonos two, depending on the age of the product will depend what application it will need to run on. I have many many Sonos speakers throughout my three level home and I already have to run 2 apps for all of my speakers and I do not intend to add one more dollar until I am sure I won’t run into this scenario again.  Thanks for any update as I did plan to add a few smaller speakers with microphone but if more are to marked obsolete then I am done with sonos.  Thanks

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buzz
3 months ago
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We And Tke KidsContributor I
asked in Controllers and Music services

ik kan geen verbinding maken na nieuwe app 80.00

Na de update naar 80.00. Ziet hij mijn producten niet meer. Hij vraagt steeds naar instellingen te gaan en daar ‘lokaal netwerk’ aan te zetten maar die staat aan. En het juiste netwerk staat aan. Dus ik kom niets verder.kan iemand mij helpen want niets doet het nu meer. Moderator edit:Google Translate- After the update to 80.00. He no longer sees my products. He keeps asking to go to settings and turn on 'local network' there, but it is turned on. And the correct network is on. So I'm not getting anywhere.can anyone help me because nothing works anymore.

7
106rallye
1 month ago
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theshacks82Contributor I
posted in Controllers and Music services

iphone 14 wont connect

same problem as others here. iPhone 14 wont connect to existing S2 system Is connected using my iPhone 12 Prom Max, Android Tablet, and Windows Desktop PC. Have jumped through all the hoops here including network setting location etc… rebooted numerous times. Called support twice and got hung up on.  Anyone else have ideas?  Diagnostics sent as welliPhone 14 WOnt connect:  Diag#: 1380353037iPhone 12 Pro Max: Succesful Diag:  113682776 

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T
1 year ago
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DFFarrarContributor I
posted in Controllers and Music services

Where is the list of "thumbs down" songs?

I accidentally put a thumbs down on my FAVORITE SONG. How do I find it to put in back into my Pandora station's playlist??

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controlav
8 months ago
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Jools86Contributor I
posted in Controllers and Music services

unable to browse music - Apple music on android

I have swapped to an android and Sonos refuses to recognise my Apple music account. I get an "unable to browse music and. Constant reauthorise messages". This is infuriating, SoundCloud works fine. 

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J
1 year ago
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clubbergerContributor I
asked in Controllers and Music services

Speakers disappearing from app, but not from the controllers on my Mac or PC

Every other day, some of my speakers disappear from the app. It’s not always the same speakers, and checking with two phones might sometimes show different parts of the Sonos system on each phone. The speakers usually reappear after a while (or after power cycling them). But strangely, even when my phone is not showing any speakers at all (yes, this also does happen), I can always see the whole system in the controller on my Windows PC or my Mac. Apparently, the speakers are connected the whole time, for the following reasons:Windows and Mac controllers can always see and control them. I can ping the “missing” speakers from any device on the network. My access points report uninterrupted connectivity to the speakers with great connection quality. The speakers keep playing even while the app doesn’t see them.My setup:5x One SL + 1x Move (all spread across the house, on different floors) Ubiquiti Unifi network devices USW Pro 24 (main switch) Various access points (Flex HD, U6+), all wi

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V
8 months ago
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GroggTrending Lyricist I
asked in Controllers and Music services

Access denied from Synology NAS DSM 6.2

I recently had to change one of the drives on my NAS and ever since my Sonos app on my iPhone and Windows 11 laptop return access denied error messages when trying to run music from my iTunes library. Any ideas?

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G
1 year ago
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PietersoeContributor I
asked in Controllers and Music services

new app - platlists and playing local folders gone???

What did they do with the Sonos app???I have a wd my cloud network hdd where i have stored a lot of music.With the new app i am still able to see all the folders with my music in it on this hdd. The problem is that the play button to play an entire folder is gone so i am only able to play one song after each other.Also all of my playlists that i had made are gone. It feels like you buy a car and after a few years the manufacturer takes away the steering wheel... I was always very impressed by Sonos but this is gone in minutes when they do something like this!!! 

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U
19 days ago
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Booster59Contributor II
asked in Controllers and Music services

my Sonos has suddenly started skipping all my tidal playlist tracks

Hi, Sonos has suddenly started skipping all my tidal playlists tracks after more than a year and a half of working perfectly. I don’t believe anything in my system or Tidal has knowingly been changed. I don’t have any other instances of Tidal playing in the household. I have good download speed of circa 30Mb/s. Strangely if I open Tidal direct on my device I can play the same playlist perfectly to Sonos, I just can’t get Tidal to play from Sonos. Other music services play and I can play radio stations. My wife has the Sonos app on her phone and has the same issue. She doesn’t use the Tidal app. Any ideas? Thank you. 

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B
3 years ago
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dtmContributor I
asked in Controllers and Music services

Help: how to connect Itunes library on PC to Sonos?

Just moved, had to factory reset the Play 1 and Play 5, connected to a few music services.  I have a nice library of music in Itunes on my PC.  How do I connect that libary to the Sonos system via the Android app on my phone?  Answers etc. in FAQs and forums seem outdated.Thanks.DTM

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D
2 years ago
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Cat123Contributor I
posted in Controllers and Music services

Authorising Apple Music account

I’m trying to connect my Apple Music account to my Era 300 stereo speakers, and all I’m getting is a spooling circle when Authorising Apple Music account.  I’ve been trying for days, I have an iphone 14pro, all software on my Sonos app and phone is up to date.  My husband connect his account fine, and I connected mine on initial install, but had to do a factory reset on the speakers to set up as stereo and now all I’m getting is the wheel of doom.Can anyone help because it’s really frustrating. 

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Corry P
16 hours ago
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NicocoContributor I
asked in Controllers and Music services

Apple Music Library : Only one Activity Playlist using S2

Hello,Since a couple of weeks, it seems I only have one single activity playlist (Romance !) instead of the usual 10 playlists (romance + essentials, fitness, party, etc...). Please refer to screenshot attached. I tried accessing Sonos using a different device and the same issue prevails. Can you please let me know if this is a general issue or am I the only one being affected ? How can this issue be resolved ?Thanks ! NicolasPS : This issue follows a previous issue where number of playlists from Apple Activity Playlists (using Sonos S2 App) were much narrower than the number of playlists provided by the Apple App directly. A bit furstrating !  

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controlav
2 years ago
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SatheesContributor I
asked in Controllers and Music services

Is ipad 9th gen supported for trueplay tuning?

I trying to use Trueplay for my arc+sub3+ones setup and am consistently getting noice error even thought there is pin drop silence. I tried with older generation (5th,6th and 7th) ipads and it worked fine. Please help me fixing issue

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Stanley_4
4 months ago
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Lulu4Contributor I
asked in Controllers and Music services

Spotify skips to next song or stops playing, other sources work just fine meanwhile

Spotify skips to next song or stops playing, other sources work just fine meanwhile  This has just started after years of using Spotify , is it Spotify not working with my legacy products which i have not traded up as yet ?

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C
3 years ago
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CocoPopsAvid Contributor I
asked in Controllers and Music services

Missing/Dropping Zones

In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.

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Corry P
1 year ago
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ricardsampereContributor I
asked in Controllers and Music services

Unable to play- connection to Tidal was lost”.

I have a Sonos Beam. But for some days, after a few minutes of Tidal - Sonos connection without problems, the music stops playing and shows the error, “unable to play- connection to Tidal was lost”.My submit support diagnostics, have a confirmation number: 947434063

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Simon B
3 years ago
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albaneContributor I
asked in Controllers and Music services

No more French radios on Sonos in the UK

Whatever service I am using: Sonos radio, TuneIn radio, Radio.net, I am unable to listen to any French radios ….!WHAT IS GOING ON ….???????

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A
3 years ago
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jtkeepEnthusiast II
asked in Controllers and Music services

Where to add path music library in new app?

Where in new app to add music library path?This on iPhone iPad app.

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S
1 month ago
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peh21Contributor I
asked in Controllers and Music services

WMA file not playing in WD My Cloud Home music service

Hello, I have a WD My Cloud Home network drive which I had hoped to use with my Sonos setup.  I’m using the S2 app and have linked to the WD drive using the My Cloud Home music service.  The mp3/mpeg4 files are appearing in the app and playing without issue, but none of the WMA files are appearing (128 kbps bit rate).  Is there a solution to this, other than changing all the WMA files to another format?

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Annazel S
3 years ago
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meepzorkContributor II
asked in Controllers and Music services

"there is not enough room to update your music library"

I got rid of my Gen 1 Play 5 to resolve an issue with SMB1, and once I upgraded to S2 I started getting this error.  About ready to walk away from the whole thing.  Please help me get back to a system that worked beautifully for years until last summer. 1 - Gen 2 Play 53 - Play 1’sconnecting to a QNAP NAS.  Never saw this error until I updated to S2.  I dont have any playlists on Sonos, only within Youtube music and locally on my computer within Apple Music.

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Jamie A
9 months ago
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SubtropicsContributor I
asked in Controllers and Music services

Apple lossless

Hi all. A newcomer to the forum. I much enjoyed stereo pair of Ones (Sec Gen) and still have them, albeit in their boxes.It is good news for Era 300 having access to Apple Music dolby atmos already. I am an Apple Music subscriber and really wish to see native support for Apple Music lossless (CD or higher quality) streaming on dedicated 2-channel stereo Sonos products like ERA 100. I am pretty sure there are many people out there wanting to see this happen. So my question is if that is possible in near future?

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bockersjv
1 year ago
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sdennis99Contributor II
asked in Controllers and Music services

Unable to see playlists on my Sonos after migrating my library between Imac’s

I bought a new IMac running Monterey and transferred my music library between the  networked machines via the migration assistant i then exported all of my playlists from my old iMac to my new one via the ITunes export and import function  On my Sonos I then added my new music location, indexed and can see my complete library in Sonos, however, it did not bring in imported playlists, which now shows ‘no selections are available’. I have followed all of the related topic in the Sonos community, but so far nothing changes.I have created new playlists, new smart playlists and reindexed, but nothing comes across in Sonos. So frustrating

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Airgetlam
1 year ago
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peebee23Contributor I
asked in Controllers and Music services

701 error playing JUST my song list on Spotify - Other playlists are fine

I keep getting 701 error when I go to play my Spotify Songs. When I play from ANY other playlist on Spotify, it all works fine. Im a little annoyed the Sonos keep just putting this down to a ‘network error’ and to restart my router to be honest. What difference does it make if its MY playlist or another playlist on Spotify??

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P
1 year ago
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JB12345Contributor I
posted in Controllers and Music services

Spotify connection issues from Sonos App - Fixed mDNS issue

Thought this was worth a message, as I've been struggling with Sonos/Spotify for the last year, to the point I stopped using it due to frustration.Like lots of others on here, Sonos worked OK via Spotify app. Using Spotify through the Sonos app resulted in dropped connections all the time.Lots of reading, contacted Sonos support etc but never got anywhere with all the updates, resets/reboots/re-authorising accounts and clearing playlists etc. All appeared temp fixes.Pleased to say all is now working fine by adding a traffic rule to enable the mdns setting:Address 224.0.0.251Port 5353Screen shot below showing more, defo worth checking your router settings or googling this to set up your router if you've got the same issues!For info, if relevant my split s1/s2 system is connected wirelessly to a 5g teltonika TRB500 gateway via Devolo magic 2 homeplugs so totally off the supported setups list!!  

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Jamie A
6 months ago
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BenAWinContributor I
asked in Controllers and Music services

SiriusXM quit playing

Getting two error messages when trying to play SiriusXM: Unable to connect to DeviceUnable to play radio station Tried removing the service and reinstalling.  Able to play through my SiriusXM app so seems to be an issue on the Sonos side.  Anyone else having issues recently?

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B
3 years ago
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