Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,089 Topics
  • 14,712 Replies

2089 Topics

D
davidthegolferContributor I
asked in Controllers and Music services

System won't update. "Error please try again". (17 times)

System won't update. "Error please try again". (17 times). I am using a MacBook Pro with the latest OS.How do I resolve this?

1
Airgetlam
21 days ago
J
Jan AndrleContributor I
asked in Controllers and Music services

Connecting friends/family members to Sonos account on the latest Sonos app/devices

How do I connect a friend / family member to my Sonos app/devices ? 

2
B
4 days ago
B
BwhitakerContributor I
posted in Controllers and Music services

Issues with Amazon Music

Hello Amazon music suddenly stopped working on my Sonos Arc.  I get the attached error message.  I am definitely not using Amazon Music on any other devices.  Any one else ever have this issue?     

1
G
1 year ago
P
plexythingContributor I
asked in Controllers and Music services

Cannot disconnect Sonos acct from Plex account

Ever since connecting my plex server to my brother's Sonos account as a music source (May 2021) I always have the option of casting to my brother's speakers from my plex mobile apps and from the web interface at app.plex.tv I have tried removing all Sonos references from Authorized Devices in plex settings. My brother has removed my plex server music from his Sonos app. He's even gone so far as changing his Sonos password. Regardless, I am still able to cast music to his speakers. I have my own Sonos account and can play my plex server music on my Sonos products via the Sonos app. However, from my plex apps the only Sonos casting options I can see are my brother's speakers. I can have my plex server authorized as a data source on multiple Sonos accounts; both accounts can play plex content on their individual systems. However, in my case it seems Plex apps themselves can only cast to the system of a single Sonos account. I don't know from where this limitation originates. It's as if my

1
Corry P
3 months ago
M
mrjimrContributor I
asked in Controllers and Music services

iTunes songs

Some random iTunes songs wont transfer to sonos library. some are from the same album? 

1
Airgetlam
2 months ago
M
moeron58Contributor I
posted in Controllers and Music services

Sonos Controller can't navigate Plex library by folder

The Sonos controller can “see” the shared content on my WD PR4100 via the Plex service but, unlike the Plex or Plexamp players, doesn’t provide an option to search by folder, it only allows by album, by artist, playlist, recently added, etc.  There is an “Other Sources” selection at the bottom of the menu that opens up to show “Music/MyCloud PR4100, which seems like it would show the shared folders, but it’s greyed out and not activated:Is there anything I can do to activate this?  Forwarding to the local port Plex uses on the private network doesn’t do it.

5
M
1 month ago
J
JoyPContributor I
asked in Controllers and Music services

play 1

I got a new router/modem & having problems getting new network on my Sonos play 1. What app controls play 1? I have newer Sonos products in my permanent home, but want ti continue to use Sonos play 1 in my vacation home.it worked fine until I changed router. Now play 1 not showing up as a device…

1
Airgetlam
8 months ago
C
CharlieguzziContributor I
posted in Controllers and Music services

Connection with DS214play

Hi, I’m living partly in Switzerland and Thailand. At both locations I’m using Sonos. In Switzerland stands my DS214play with my music collection on.I would like to connect my DSplay214 with the Sonos system in Thailand. I tried several version of possible paths when adding a new music library but it never worked. The music is under the path “DSplay214/music/Charlie’s Musik”How do I have to write this link correctly to get a connection?Thanks for your help.Charlieguzzi (chaefeli@bluewin.ch)

3
C
4 months ago
C
Chuck96Contributor I
posted in Controllers and Music services

iPhone or iPod listening on Beam2

How do I listen to music on my iPhone or iPod on Sonos Beam2?

1
G
19 days ago
R
Roy246Contributor I
posted in Controllers and Music services

playlists

Any idea when they are going to fix the problem of playlists not appearing on IOS, asked this question a while ago and still nothing

3
controlav
2 years ago
Fragments Of
Fragments OfAvid Contributor I
asked in Controllers and Music services

Apple Music - all tracks

Hello Everyone,I wanted to know if you have the same problem, in the Sonos app (S2), I have installed the Apple Music service, when I want to play all tracks, the Sonos app gives the error number 1002.Please let me know.Thank you forward for your feedback.

1
Corry P
3 months ago
H
hughleeContributor I
asked in Controllers and Music services

Milano Lounge station on Tunein & Sonos Radio

I’m an AV integrator and my clients love “Milano Lounge” on Tunein and saved it as a favorite. Now this station doesn’t appear on Tune-in or Sonos Radio and I have to add the URL to their radio stations. I have to tell all my client how to do so or do it for them. Why? This doesn’t happen on other devices with native Tune-in apps like Control4, HEOS, Marantz, my mobile app. Why is this happening only on SONOS? 

1
ratty
1 year ago
M
MagicABContributor I
asked in Controllers and Music services

Can others set up playlists for my system?

We’re hosting an engagement party and it would be great if we could have the engaged couple set up their own playlist to play on our Sonos system. Anyone know the best way to do that?

2
M
26 days ago
T
Turtle YardContributor I
asked in Controllers and Music services

Radio Truman Show

WBUR donation plea plays every time I begin listening via Tune In. Recent development is unrelated to usual station fundraising. Like clockwork- same line every time. What can I do differently? 

7
T
2 months ago
T
tchameleonContributor I
posted in Controllers and Music services

Sonos and Amazon Music issue

I have purchased 200+ song on Amazon Prime. When I access them within Sonos it will only play 48 of them. Anyone having a similar issue?

3
Stanley_4
13 days ago
M
Maldon DonContributor I
asked in Controllers and Music services

Sonos Roam dropping out

Sonos Roam drops out after 15 mins every time I connect to BBC Sounds via wifi. No problem with connecting to Spotify 

1
Corry P
5 months ago
D
DaDDHeadliner I
asked in Controllers and Music services

Sirius connection down

SiriusXM Canada went offline completely a while ago today. App, web streaming and sonos. SiriusXM app and web streaming came back but Sonos app “unable to connect “ now.  D#1955638191 

4
Airgetlam
7 months ago
C
corky123Contributor I
asked in Controllers and Music services

Amazon Music Albums and Playlists recommended for me is all indian music.

For some reason just recently using the Amazon music service within the Sonos app my Amazon Music Albums and Playlists recommended for me are all indian music, which I have never listened to before ever. any ideas what’s happened please.

3
Airgetlam
1 year ago
C
CybeContributor I
asked in Controllers and Music services

Spotify lockouts

Setup: 4 old Play3s running S2 software. Added Spotify premium account to Sonos. Choosing Spotify as source for room 1: works.pause stream, choose Spotify as source for room 2: Spotify blocks connection. Now, connection is not possible for both rooms anymore. I have to select another source for room 1, reauth, and maybe then it works again.similar when starting Spotify from app controller on phone 1, then do changes from controller on phone 2: Spotify is blocked.i thought there is just one connection from Sonos to Spotify and no matter which controller is used, it’s referring to this one connection. But obviously sonos can’t handle this… now how does this work? How many connections are made from Sonos to Spotify when using multiple rooms (not simultaneously!, just one active stream at a time) or using multiple controllers? In S1 I did not encounter such issues. Thanks for any hints!

2
C
2 years ago
D
Dean SContributor I
asked in Controllers and Music services

Help Apple Music (no cell ph)

Hi everyone. Everything worked great. I moved and had SONOS Gen 2  etc in storage. At new place - 6 months later - I had ‘reset’ and move to S2 - rebuilding SONOS and services etc. That was no joy. I’m up and running except I can’t add my Apple Music service (in my name). It says must use Android or Apple phone. However, SONOs no longer likes my cell for some features and says upgrade the o/s (there isn’t one) when I try to add the service. I don’t have an Apple phone. When I added S2 to her’s it will only accept Apple Music in her name (she doesn’t have an account).   So, I’m stuck. Either upgrade my phone/switch to Apple OR use a workaround to get the apple service added. (p.s.: not inclined to play music on the cell and pipe it in through aux.)So, doesn’t anyone have a work around to re-add Apple Music as a service? On the windows PC it of course says use your phone. Thank you. DS

2
D
1 year ago
T
Tman47Contributor I
posted in Controllers and Music services

Cannot connect to music files stored on new laptop

Get this message: unable to connect to //DESKTOP_PAPK80R/Music

4
ratty
2 years ago
J
Jimmi76Avid Contributor I
posted in Controllers and Music services

deezer app on sonos

Hi.Has anyone had problems with Deezer on Sonos? I have lost most of my favorite tracks and a recent update has changed the my music category.It now has no my top tracks category where you could play your most listened to tracks.Im not happy.Anyone had same issues?

1
R
1 year ago
C
chill71ukContributor I
posted in Controllers and Music services

Mixcloud - Unable to browse music.

Hi.Anybody else getting ‘unable to browse music’ when trying to access their Feed in Mixcloud? I’ve tried changing the password and re-authorising the service through the app but the issue is still there.Listen Later, New Uploads, and Your Mixcloud Queue also display the same message. Trending, and Music work fine so the account access must be fine.Any suggestions welcome.Thanks,Chris

3
Airgetlam
2 years ago
S
SeyboogaContributor I
asked in Controllers and Music services

Can't listen to lecture on android phone

I have a Google phone (Pixel 3a).  I want to hear a lecture I found on the web and is now playing on my phone, but I want to hear it on my Sonos speaker.  How do I do that?  My Sonos 1 account only wants to play “playlists”.  So…..what do do? THANKS!!!

1
Ken_Griffiths
1 year ago
G
GDad3Contributor I
asked in Controllers and Music services

truplay

When i attempt to initiate truplay to see beam audio it fails indicating that there is miscellaneous noise is area. There’s no noise and i have cleaned iPhone mic. Options?

1
Airgetlam
2 months ago

View real-time service status

Terms & ConditionsCookie settings