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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,691 Topics
  • 53,134 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7691 Topics
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cgranatoContributor I
asked in Controllers and Music services
No Music Queue is empty

I have to say that I am extremely disappointed in Sonos.  I was coming from Bose Soundtouch.  Everyone has said how great Sonos is and how easy to use.MY SPEAKERS never work!  Either my kitchen speaker is there and not there constantly having to add it again and again.  Mind you it is a new speaker.  I have rebooted my router.  Connected to wifi.  All other wireless devices working in my house except of course Sonos products!!!  I have updated my products!I would never recommend Sonos to anyone!!  Any advice or help appreciated on how to use these extremely customer unfriendly software and products!  Most frustrating consumer experience to date! 

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R
3 months ago
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SnarkjeTrending Lyricist I
posted in Controllers and Music services
What about fixing Mixcloud?

What about fixing Mixcloud on the new app, empty playlists, empty list of followers, empty list of everything almost.. 

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Corry P
12 days ago
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Jlovas67Contributor I
asked in Controllers and Music services
Error message «Track isn´t encoded correctly» while playing from Tidal

When playing songs from both Tidal and Spotify I get the error message “Can’t play XXX the track isn’t encrypted correctly” and skips to next track of the album and so it goes on.This is very annoying, please help. 

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J
3 years ago
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Jerry_2Contributor I
asked in Controllers and Music services
Can't login to my wife's account via iPhone

The iPhone app connection to our Play:1 and Play:3 got screwed up, such that I had to go thru the reset process of temporarily connecting one of them to the router via Ethernet.  That only partially worked, and various attempts to correct it finally got them both working, but with the Play:1 on my Sonos account and the Play:3 on my wife’s Sonos account.  But after logging out of the app on either/both iPhones, it won’t let us log into the other account - demands the credentials for the account we just logged out of.  How to fix/workaround this?

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J
3 years ago
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ProfBPRContributor I
asked in Controllers and Music services
Sonos Move appears on one device but not another

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

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controlav
8 months ago
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jkm1974Avid Contributor I
asked in Controllers and Music services
SONOS drops off Airplay in Apple Music

My SONOS speakers are constantly dropping off my Airplay list as an option in Apple Music.  It will try to connect that give me the minus (-) symbol in Apple Music and not play on the speakers.  Restarts of router and speakers often helps but I’m getting tired of this issue.  My speakers NEVER have a problem if I use the SONOS app to the same speakers.  It’s something with the implementation of AirPlay in my SONOS system.  Any ideas?

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Y
1 year ago
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pdaltonContributor II
asked in Controllers and Music services
Any physical remote for just "Mute" (maybe "Vol")?

I've owned & really enjoyed my SONOS system for over 10 years.  All but one of my SONOS units are S1 and the other is S1/S2, so I control the system via the How many calls have you missed while getting past your phone's lock screen, then to & maximizing the SONOS app, selecting Rooms, then either:  A. Clicking on "Pause All", then clicking on "Yes" OR B. Sliding up on the black section identifying "where/what" is currently playing to reveal the groupie volume level, then click on the Speaker Icon to "Mute" SONOS?](Android) S1 controller.  And I believe SONOS has done a great job of incorporating all the system controls into the phone app.  However, there is ONE very frequently occurring problem/annoyance that I don't think can be eliminated by any further improvements to the phone app: Very quickly muting/stopping/pausing the SONOS "sound" when necessary.  E.g., when a child screams, a spouse demands immediate attention, answering an  incoming phone call, etc. [Aside: how many

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106rallye
1 year ago
The Soul Rider
The Soul RiderContributor I
asked in Controllers and Music services
Sonos S2 App Broke Audible

The Sonos S2 app won’t connect with Audible’s new Plus titles. The Sonos app still connects with and plays purchased titles. I regret changing from the Sonos app to S1 then S2 and should have left the Sonos app unchanged. Sonos support not available at this writing. Anyone else notice this issue? Thank you.

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106rallye
3 years ago
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ArkaedenContributor I
asked in Controllers and Music services
Sonos Mobile App / Why?

How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works. My app will not:stay connected to my wifi that is never down remember any of the systems I set up remember any of the devices I set up can rarely FIND my devices I’ve had in my home for yearsIt has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices.  smh

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J
27 days ago
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DougAMContributor I
asked in Controllers and Music services
Limited Artists/Somgs using Youtube Music on Sonos

Not all Artists/Songs show up on Sonos Youtube Music although they all show up on the Youtube Music app and On Sonos Google Play Music.

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D
3 years ago
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Bogdan_10Contributor I
asked in Controllers and Music services
After upgrade to new version Sonos app hangs on Retune

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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B
3 months ago
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mplsmwContributor I
asked in Controllers and Music services
Sonos not updating my music library

My sonos system is not updating my music library properly. I do the whole "manage library" thing as I have done for years and it does not add new songs or music folders from my iTunes.

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bockersjv
8 months ago
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BruffyContributor I
asked in Controllers and Music services
Playlists

When I try and play my playlists i am getting a message saying “your Last fm login information was invalid”. I have no idea what this means or how to fix it. Help please.

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Annazel S
3 years ago
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JakubdosContributor I
asked in Controllers and Music services
Sonos One wont connect over Airplay

All of a sudden my AppleTV is unable to connect to a home system consisting of Sonos One SL and Sonos One. Found out I am unable to connect anything over AirPlay. The Sonos is visible as an AirPlay option but not connecting. I can play music using Sonos App on iPhone. But I had to relog to the app and allow it t us Apple Music again as I found myself logged out.What to do? I tried restarting AppleTV but no luck. Turned all off and on again and no luck. Thanks 

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Airgetlam
1 year ago
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Diogenes-bloodTrending Lyricist I
asked in Controllers and Music services
app update and features

So good for trying and make the app better…but what happened to adding to the cue… what happened to play next?How is “replace the queue” a useful feature when before you could edit the queue way more.  why take away perfectly good and useful features?not gonna lie this constant updating to make things worse than before is very annoying.  Please.  

14
T
4 months ago
DIGITAL LOVE
DIGITAL LOVEContributor I
posted in Controllers and Music services
How to remove delete existing mail and password to set new one.?

How to delete exissting account ( mail adres and password ) to set up new one. I buy use product and like to delete this things.Any one know how to do this ? M.

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Mark P
4 years ago
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Stewie8462Contributor I
asked in Controllers and Music services
EQ and Volume not saving

So my app recently updated and now I can’t change my EQ settings or control volume limits on my devices.  anyone else experiencing the same issue. Worked fine before the latest update..   

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MoPac
1 month ago
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PhilUKContributor I
asked in Controllers and Music services
Can't connect over 2.4 Wifi with WPA and Ch11 selected

I’m pulling what hair I have left out over this. To be honest it’s also bloody annoying that of all the wifi enabled gadgets connected to my network Sonos always, always gives me grief! I hope the software team is listening in on this, as you can consider your programming skills get a grade of E-, must try hard, see me after lesson!Rant over...So, I’ve changed broadband provider and am trying to connect to my Play 5 Gen 2. I’ve separated my wifi into 2.4 and 5.8 and connected my app/android phone to the 2.4. I’ve made sure I’m in wireless mode 802.11b/g/n, chan 11 with WPA-WPA2-Personal set and yet my Sonos app still can’t see my 5. I’ve tried going through the Sonos network and again all I get asked is to name the network and enter a password to a Sonos network I have no idea what that password is!!  Or I simply get no wifi networks available, spinny wheel.I’m this close to chucking the bloody thing out the window unless someone can save me in this circle of Sonos Dantean despair!

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Jamie A
1 year ago
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Woz64Enthusiast I
asked in Controllers and Music services
Latest App

When will Sonos either: retract this last release and restore to the last version that worked or Fix ALL the bugs and problems?I have never in the last 25 years seen such a complete mess rolled out to customers. This new app doesn’t work as well as the very first release Complete garbage.

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jgatie
2 months ago
Sullydks
SullydksRenowned Enthusiast I
asked in Controllers and Music services
Do they have no shame or skilled product mgrs.

Customers with their own music stored locally made Sonos. Put them on the map. They exist due to us.  Sonos has since by conscious design left us and moved to connected services. I understand why.  But this latest complete removal of the ability to use my Sonos as it was marketed and sold to me, to listen to my music absolutely beggars belief.  The update was automatic. I have now lost the ability to play my music in FLAC format.  Like many I’ve invested thousands over the years. I moved much to Blusound. Dumped my Sonos because of how they treated us. But I kept some for some rooms. Now I guess I’ll be dumping that too. Blusound is superb. I’ve had enough of being ignored by them.   There is no way this is a bug. This was design. The complete omission of a capability is not a bug. It was a conscious decision to remove any ability to play localised music. Probably to save money on developers and have less and less requirement to have staff. 

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Y
4 months ago
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RobcRobCContributor I
asked in Controllers and Music services
Spotify playlists no longer in order

Hello. At some point this morning some kind of update has changed the way my Spotify playlists display within the Sonos app. I arrange my Spotify playlists in alphabetical using the Custom Order function, so they can reflect a large CD collection. Sonos used to mirror that, but now seems to be displaying them - I think - in the order they were last played, which is useless to me and makes the list unnavigable. Could this bug be fixed asap or a workaround suggested? I prefer to just control everything through the Sonos app rather than the Spotify app. Thank you

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M
6 months ago
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lmwimmerContributor I
asked in Controllers and Music services
deleting songs or artist on mobile

How can I delete songs or artists from my cell on the Sonos app?

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G
1 year ago
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lostb0yContributor I
posted in Controllers and Music services
Sonos S1 update problem

My Sonos S1 app on IOS is asking me to update, but when I click the update button I am taken to the S2 app update on the App Store. If I search for the S1 app on the App Store, no update is available. I have a Gen 1 Sonos Connect so can’t use the S2 app. Any help with this would be greatly appreciated.

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Ken_Griffiths
7 months ago
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RongoldContributor I
asked in Controllers and Music services
Systemeigentümer

Hey, kann in der neuen App auf fast nix mehr zugreifen, werde dauernd darauf hingewiesen das ich mich als systemeigentümer neu anmelden soll und das wieder holt sich zig mal.  Moderator Note: Added translation by Google Translate- Hey, I can't access almost anything in the new app, I'm constantly being told that I should re-log in as the system owner and this happens countless times.

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Gabriel Z
3 months ago
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daschicagoContributor II
asked in Controllers and Music services
Sonos audio cuts out frequently when playing music

I have a Sonos 2 system consisting of 6 Connect:Amps, a Sonos Move and a Playbar + Sub.  The Connect:Amps are in a Sanus rack, connected to my Netgear Orbi Router via an 8-port Netgear bridge. I have 2 Orbi Satellites.  My music is stored locally on my MacBook Pro (running Sonoma 14.1.2) hard drive and the MacBook is connected to the network via my Wifi network.  I have a 1Gigabit Xfinity service and my Wifi signai is very strong (e.g 450Mbps Bandwidth speedtest).  My Sonos system tells me it is up-to-dateWhen I play my music my Sonos sound will frequently drop out for 5-7 seconds before starting up again.  It happens whether I am streaming my own music from my MacBook or using a streaming service like Spotify...although perhaps it is more frequent when I am streaming my own music.  Bringing up the Sonos 2 app on my iPhone and adjusting the music volume will frequently cause the music to stop playing for a little while.  We bought the house in 2018, shortly after it was built.  I do no

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Stanley_4
7 months ago
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