Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,241 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3833 Topics

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nashieAvid Contributor I
posted in Controllers and Music services

Music library on Hard Drive connected by USB to a router

Hi,About a year ago I posted this: At the time it was stated that Sonos knew there was a problem with Music Libraries which were hosted on a drive connected by USB to a router. But there was ‘no timeframe’ for a fix.It looks like this is still an issue. I’ve just had to set up a new router and when I’ve pointed the Sonos towards the location of the new library it’s crashed the Sonos. Is this being worked on?

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30 days ago
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sicknoteContributor I
asked in Controllers and Music services

nas drive

trying to update my sonos speaker to update my music libary for my nas drive saying path not found but will play on my computer but wont let me update any music ive put onto my nas drive im using windows 10 on a desktop computer

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27 days ago
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mharris8Contributor I
posted in Controllers and Music services

Potential Class Action

When the speakers connect, they’re great. But when they don’t, I spend too much time, much unsuccessful, trying to connect them. And it is a common issue. Getting help requires payment even though it is Sonos’s fault. Sonos seems to invest everything into speaker performance and no in the connection software. With all these problems, is there a class action?

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Airgetlam
18 days ago
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Paulk72Contributor I
posted in Controllers and Music services

Sonos Song Limit

I cannot recommend Sonos products for those with large libraries.  Their recommended fix for indexing is to use Plex.  I find Plex to be awkward and slow for music.  But most importantly, it does not import playlists (m3u).  I have a significant time investment in playlists and Plex is dead to me.Maybe there’s better support with Plex Pass, which is a subscription.  But why should I have to pay another company to use Sonos, who I already payed.Other suggestions such as dividing folders just for Sonos is not practical.  Again, large library.Bluesound has a much larger limit.  I’ll be adding this comment wherever Sonos is sold.  

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106rallye
1 month ago
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castallaLocal Superstar
posted in Controllers and Music services

Deezer on Sonos

The info about Deezer via https://support.sonos.com/en/services/deezer  suggests that podcasts and live radio are available via Sonos.  Indeed, the current notification about Radio France leaving TuneIn & Sonos Radio states that Radio France is available via Deezer. (https://status.sonos.com/) The Deezer service has NO menu options for podcasts, or live radio - only music sources are available.  😁   

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Schlumpf
4 days ago
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DavidzContributor I
posted in Controllers and Music services

unreliable, flakey sonos software

Am I alone? My wife and I run the Sonos software on 2 iPads and 2 android phones. It is the most undependable software I have ever used. It will disappear from the network on either or both devices in the morning, reappear in the afternoon, and maybe come back in the evening, over and over. Nothing in our network has changed over this time, but whether Sonos will connect is always a guessing game. In contrast, I use Roon for my main stereo system, running it on my iPad and phone. It has never dropped off the network- not once. I am mostly venting here, but if anyone knows a 3rd party app that will run our Play 5, I would love to hear about it. Thanks.  David

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1 month ago
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LoumcgovernContributor I
asked in Controllers and Music services

streaming live sports

How do I add the mlb app to sonos?

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Airgetlam
4 days ago
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tys001Contributor I
asked in Controllers and Music services

Please solve this!! Error 701 Can't add songs to the queue

This is from Sonos end and a link between spotify. This is not network related!I have lives in 3 different countries; Belgium, Netherlands & Malta. So my dns was different as my network to. Ive tried multiple network settings.The problem is everywhere the same with Spotify - Liked songs.Playing music from the Spotify app to sonos is not a problem but I don’t like this way because it’s lags.Tried it with different devices; Iphone, Android, Windows, iMac… nothing changes.Also made a new Sonos account and connected my Spotify and that from my wife and the result is the same. The liked song from Spotify give an “Error 701 Can't add songs to the queue”.On Spotify’s behave I can’t find a topic nor a solution.I had also considered to undouble my Spotify playlist and liked songs and this was without any results.I have Beam Gen 2, Roam, 2 Play1. On all the devices it’s the same result. I have called in no one can help me. They say it’s sonos fault. But this is basic understanding it’s up to

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Corry P
1 month ago
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maisbroughContributor I
asked in Controllers and Music services

Apple Music service will not connect with Sonos

I have successfully connected Spotify, BBC Sounds, Audible and other services to my Nilfisk Sonos speaker. However when attempting to connect Apple Music I repeatedly get an error message after inputting the Apple password when prompted. I want to be able to play my Apple music library songs BUT am not a paid subscriber to Apple Music - is this why?  

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1 month ago
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ChisWallyContributor I
asked in Controllers and Music services

Sonos app "cannot find" songs in iTunes playlist, but can in Artist folder

I’ve seen similar posts with this issue, but cannot find a resolution to mine.  I have iTunes library stored on desktop PC, with the entire library synced to DS220+ NAS via Synology Drive. The synced folder on the NAS is what my Sonos app is synced to for my music library. All the songs appear as they should, and playback no problem. However, when I go to the Imported Playlists folder in the Sonos library to access my iTunes playlists, some of the songs show as the file name: “Artist - Title.mp3”, and won’t playback as Sonos app shows error message:  “Unable to play (Song file name/location), cannot be found”. But the song appears and plays normal when going through the Artist folder and the file name doesn’t show with the .mp3 extension like it does in the playlist error.This obviously appears to be some issue with the playlist file iTunes is generating, but I don’t know what it could be...since the playlists sync fine and some of the songs will appear/playback as normal, but som disp

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Corry P
9 hours ago
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MSebring1Contributor I
posted in Controllers and Music services

When using the Sonos App, my Spotify playlists are now in random sequence.

I have one Sonos device: a Sonos One SL.I run the Sonos app on a Windows 10 PC.I keep my Sonos app and firmware up to date. (It is currently on version 16.1)I bought and use my Sonos device to play songs from my Spotify playlists.(The only thing I have in my Sonos Favorites is "Playlists From Spotify".) Before today, my playlists showed up in the sequence I have them organizedon Spotify, so it was easy to find and select which playlists I want to play from.They are now showing up in random sequence. I have around 220 categorized Spotify playlists, and I generally select a differentsubset to listen to in shuffle mode every day. Having that many playlists in randomsequence makes it extremely difficult to find the playlists I want to listen to,and it makes something I use constantly every day almost totally useless. I don't know if this is your problem or Spotify's but I need to get some sort ofresolution.

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K
12 days ago
User63453
User63453Avid Contributor I
asked in Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

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Sotiris C.
4 hours ago
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CrannersContributor I
asked in Controllers and Music services

Lost Shazam playlist

Hi, my wife and I both play our Shazam tracks via our iPhones through our Sonos amps. For some reason a few weeks ago it started only listing and playing her Shazam tracks on my app. I have no idea why it has stopped accessing mine as the Shazam app has them listed correctly. It is really annoying as I can no longer just play them as a playlist, as I used to.  Any suggestions as to how to solve this would be much appreciated!

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1 day ago
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mcalderonContributor I
asked in Controllers and Music services

Two systems, one network - how to prevent one from being discoverable?

Hi there - I’m currently trying to troubleshoot the following situation: I’m setting up an in-office Sonos system.  We have one shared network, and we’ve set up four Sonos Fives around the office.  I am the admin for this system, and it works fine.  Separately, I set up a single Era 300 for one specific office.  It’s assigned to a different system with a different account admin, but on the same network.If I log into my Sonos account, I only see the system that I own - the Sonos Fives - which is exactly what I want.  However, if I log into my Spotify, I can access the Era 300 and play through it.  I want to make sure that the Era 300 is not usable by anyone but the person who occupies the office/owns the system.  How do we accomplish this?

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controlav
1 month ago
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MarkkkkkkkkkContributor I
asked in Controllers and Music services

Radiostation

FIP disappeared. What happened? Please tell me it’s temporary as this is the only radiostation I listen to. 

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10 days ago
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SK_PLContributor I
asked in Controllers and Music services

The Sonos app on iPhone doesn't detect the Sonos system (iOS 17.4.1).

Is there any issue with the Sonos app for users using iPhone 15 Pro with iOS version 17.4.1? The phone can't seem to find the system, whereas the iPad works fine and detects the system. Is this a problem with the app or the iOS version 17.4.1?

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23 minutes ago
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StevenUContributor I
asked in Controllers and Music services

All spotify suddenly 'Can't find that content'

Hi all,I had Spotify working via SVC on my Roam perfectly. I added an Era 100 today. Now all my Spotify commands returns ‘I can’t find that content’, on both my Roam and Era.Weirdly enough if I just ask it to ‘play some music’ it has no trouble playing Spotify content from my discover weekly list. Even telling me so when I ask it what’s playing.I already tried the following:I already deleted my Spotify link. Deleted the Spotify app + deleted my Spotify link & reinstalled/relinked Reseted the Sonos appAnyone has any other ideas? Specifically got the Era 100 now it finally supports Spotify. Planning to upgrade all my one’s

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22 days ago
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tesserContributor I
asked in Controllers and Music services

Spotify to Sonos, using samsung phone.

I have a question regarding Spotify and Sonos. I have connected to Spotify but can't Spotify to play through a room on Sonos, what am I doing wrong.

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8 days ago
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tjtCollaborator I
asked in Controllers and Music services

Audible App not showing names of Sonos speakers

Hi. I know this is not a Sonos issue as such but I want to know if anyone else has this problem.   When I am playing an audiobook with the Audible app and want to have it play on a Sonos speaker I see a list of devices but no device name.   If I put my finger on the picture of the speaker the name appears for a moment and it does select the device to play on but I am working blind from the list. I have this problem on both android pixel 3a phones I own. Everything else works fine..Spotify and the Sonos App find the speakers and names with no problems and I can play Audible via the Sonos app.  I asked Audible support and they did not understand the issue. Is anyone else having this problem?    

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4 years ago
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PotemkinContributor I
asked in Controllers and Music services

Sonos stopped connecting to Music Services

Hi My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.Based on other answers, I have tried:reinstalling the Sonos app rebooting the router, Sonos Bridge and Sonos speakers & ConnectNothing seems to work and I still get the same message under Music Services.I ran a diagnostic after trying all these things again - the code is 1669624089.Thanks for any advice!  

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4 years ago
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VladsContributor I
asked in Controllers and Music services

No Spotify in the Music Services list. Sonos Move.

I live in San Francisco and I recently bought a Sonos Move to use it with my Spotify Premium Account. Iwas trying to add Spotify in Services/Add music service menu but it doesn't exist there. So I have to use a Bluetooth in order to listen Spotify.Is there a way to listen to Spotify on my Sonos via WiFi?

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V
4 years ago
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FEEBContributor I
asked in Controllers and Music services

How to connect USB turntable to a SONOS system

Hi,   I have Play 1 speakers and a turntable with RCA line, phono and USB outputs.  I would like to connect the turntable to Play 1 speakers.  Speakers have no other inputs than via Wi-Fi.  Is there a way of doing it?   Thanks

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F
4 years ago
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rid81Contributor I
asked in Controllers and Music services

All Artist Tracks on Amazon Music

Has anyone noticed that when you choose 'All Artist Tracks' from Amazon Music it only shows the first Album in the library, rather than all of them?

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4 years ago
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noelgavContributor I
asked in Controllers and Music services

Can't connect to Spotify

In the spotify app I can see sonos, I try to connect to the speaker and it continuously tries to connect. Under the sonos app, I tried adding music service, spotify and it just says unable to add spotify account. I do have a premium student account. So why cant I cast or connect to sonos? Noel Diagnostic # 880951804

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4 years ago
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ysgf24Contributor I
asked in Controllers and Music services

scala Radio will not play on my Sonos via Tunein

Tunein finds Scala on is list in the Sonos app on my iPad.  However, it will not play.  When I press the play button, it changes to a rectangle and then immediately changes back to the arrow.  It plays other stations fine including BBCR3 and Classic FM.  I have tried this both with and without vpn running and have tried several times over the last six months after updating Sonos app …  

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Y
4 years ago
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