Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,878 Topics
  • 25,478 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3878 Topics

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MIDACContributor I
asked in Controllers and Music services

Why has sonos app suddenly stopped listing my spotify albums

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

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Corry P
19 days ago
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davidhandyContributor I
asked in Controllers and Music services

Sonos cannot browse music on Pandora again

The Sonos pandora link seems to be broken again.  Can you fix it?Thx!

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C
2 years ago
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wfortunyContributor I
posted in Controllers and Music services

Unable to play from Amazon Music

Unable to play any music from Amazon. Disconnected and reconnected amazon account, but keep getting "requested operation failed, please try again" Diagnostic submitted, 865678127

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W
3 years ago
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egburleyContributor I
asked in Controllers and Music services

Apple playlists no longer showing to SONOS as of November 17 Update

My Apple playlists are no longer showing up on SONOS after this week (Nov. 17) update. Instead, it shows blocks where the playlist would be with “Internal error - Invalid Atom” as the message. The first 3 playlists show properly, but the remaining show this error message. 

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B
4 months ago
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les0604Contributor I
asked in Controllers and Music services

how to play music downloaded to my iPhone through my sonos speaker

I have an S1 Sonos Speaker and have bought & downloaded 22 albums to my iPhone and cannot play them through my speaker. I am an EE customer.what do I need to do to be able to play my music? 

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L
11 months ago
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Jmm9p8Contributor I
posted in Controllers and Music services

Unable to Add Music Service to App

I am trying to add a music service to my Sonos App.  However, when I go to the Services and Voice tab none of the already added services allow me to click on them.  See the attached image as everything has the text in a light color.  Also, if I click on anything I get the error shown in the attached image as well.  Anyone know what to do to fix this?  

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Airgetlam
10 months ago
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NlamanContributor I
asked in Controllers and Music services

spotify, audible and amazon music connection issues

All Of a sudden I cannot connect to any of my 3rd party streaming services like Spotify or Amazon music through Sonos. “Connection is lost” or cannot add to queue. the spotify app works and I can then add the music to the  Sonos speakers that way. Alexa voice controls have also stopped working on Sonos products where they are built in.

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G
1 year ago
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knetwerkContributor I
posted in Controllers and Music services

Sonos Amp: 'Unable to play - the song is not encoded correctly'

I bought the Sonos Amp just over a month ago, my first ever Sonos product, to push a few passive outdoor pool speakers (the unit itself sits on a table inside the house) but its unfortunately unusable and I’m very close to throwing it into the pool. The reason is because I constantly receive a playback error of ‘Unable to play - the song is not encoded correctly' when trying to enjoy music. Here are some notes on the problem:Use YouTube Music for streaming service, haven’t tried another one yet The Sonos app is quite sluggish when choosing or cycling through music tracks, both on MacOS and Android (long time between switching tracks, forward, backward, etc.) The only time it doesn’t skip tracks with this error is when I’m not actively doing anything in the app itself, at one point it went for hours even There’s nothing wrong w/ my home network, however in researching this problem I realized the Sonos Amp only supports 2.4Ghz (not 5GHz) which is a surprise given how noisy and interferen

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J
8 months ago
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VinndalfAvid Contributor II
asked in Controllers and Music services

"no selections are available"

Last night Sonos was working fine. I made no changes. When I woke up this morning, Sonos appeared unable to find my music files. If I browse my music by album, genre, or whatever, the UI says “no selections are available.” When I try to play a specific item from a playlist, I get an error saying that the file cannot be found. It lists a path to my NAS. It’s the correct path, and I am able to browse to that path from the File Explorer on Windows. The files is not missing. It really is there.I tried:Check for software updates. Result: an update was indeed available. I allowed it to install. No change to observed behavior. Rebooted the Sonos Connect device. Result: no change to observed behavior. Checked the Synology NAS where my music library lives to ensure that SMB 2/3 was still turned on. It was.I have a Connect in one room and two Play:1’s in another. I run the controller both as a Windows desktop app and on two iOS devices. Same symptoms in both places. All the Sonos devices run S2.

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Ken_Griffiths
4 months ago
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MichnardContributor I
asked in Controllers and Music services

Canadian having trouble with CBC Radio via Tunein

Canadian user here having issues listening to CBC radio1 through TuneIn radio. It has become incredible annoying to try to listen to the radio through TuneIn over the past few weeks as every few minutes the program cuts out to hear the”tunein theme”, and then tunein ad after tunein ad. This is a new problem, and is driving me crazy. I have updated all apps and operating systems. This issue DOES NOT HAPPEN on other Tunein Radio channels.Does anyone have any advice? Please. 

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M
1 year ago
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Migo33Avid Contributor II
asked in Controllers and Music services

cant connect my devices after switching network

I just connected a new mesh router, basically switching network and the Sonos app (S2) finds the device (amp and Sonos one) and after going through the clicking on the back button, the app will say that it couldn't find the device. Not sure how it found it when I started the process but couldn't complete the setup.Any ideas?Thanks   

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Corry P
1 year ago
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KaterinaKaterinaContributor I
asked in Controllers and Music services

Youtube

Hello, I bought a Symfonisk from Ikea. Unfortunately, I can't play YouTube music in the Sonos app. I have a premium membership and it still says "No withdrawals available" or “Cannot browse music”.Don't know where the problem is?Thank youCatherine

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bockersjv
1 year ago
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charristexasContributor I
asked in Controllers and Music services

(500) Sorry, we are unable to set up your SoundCloud account at this time.

(500) Sorry, we are unable to set up your SoundCloud account at this time. Ive tried adding SoundCloud from IOS and Windows and get the same message:(500) Sorry, we are unable to set up your SoundCloud account at this time. Any Ideas?  All my music is on soundcloud, This kind of makes my Sonos useless right now.

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B
8 months ago
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Fysh3Contributor I
asked in Controllers and Music services

bbc sounds cutting out on live radio

Hi. Running S2 on a system with kitchen (play 3) , dining room (connect amp),  2 bedrooms (beam 2+ play1) and garage (play bar), with a boost hardwired to my router (archer AX11000). We listen to live radio on BBC sounds, usually in a group with the kitchen and dining room. Everyday, the dining room cuts in and out, and sometimes we lose all speakers playing from BBC sounds.  Diagnostic 542872192 taken from last night.  Any ideas??  cheers Andrew Edit:The system is working OK so far today. I just tried to take another diagnostic for comparison, but I’m getting the “sorry, unable to send diagnostic to Sonos at this time” error. Moderator edit: combined postsIt’s been quite stable this morning. Here is a new diagnostic for comparison. 658375257Moderator edit: combined posts again

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H
1 month ago
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Milkman286Contributor I
asked in Controllers and Music services

Big Sur and Music App

hi has anybody else been experiencing problems with Sonos and the new Music app that replaced iTunes. I can no longer import playlists created on the Music app to Sonos.Sonos no longer recognises .xml files generated by the app.I’ve tried both the ‘iTunes Music Library.xml’ as generated automatically by the Music app  and individual playlists as .xml from Music but Sonos won’t read them. If I place an old iTunes generated .xml into the Sonos folder it reads it and updates the library accordingly so I know there isn’t a problem with where I’m placing files.Any solutions anyone? Thanks!

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Corry P
3 years ago
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Peter BrabenContributor I
posted in Controllers and Music services

Sonos Move unreliable

Hello AllI’m new to this forum. I have a lovely Sonos system, which is great. I bought a new Move to add to it, but unfortunately I am having some frustrating reliability issues. I have done the obvious things, like rebooting the router, powering the units down, although with the move I cannot connect it to an ethernet cable to update its software as I would with another Sonos unit, (as the Move has no ethernet port I could see).I have re-done the whole system in the past, and the Move appeared on the restarted system, but pretty soon it dropped off again, and now I cannot get it back - it won’t play on either Sonos or on Airplay. The move works on Bluetooth, but when it is on bluetooth, it cannot “see” the other products in the system, so it can’t join in and play the same music. 

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P
3 years ago
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cokiiContributor I
asked in Controllers and Music services

Sonos Cannot Find the Computer it is running on

I have used a Mac from late 2013 as a music server since that date.  All was working well until it updated to Catalina and simultaneously I updated to S2.   Since then, Sonos cannot find the music library saying that it cannot find the computer.  S2 is literally running on the computer itself.  I worked with customer service and it was determined that this was likely due to the known problem with Catalina’s security update that messed up File Sharing on Mac computers.  Indeed, this problem was present.So, I moved all of the music files over to my PC via an external drive.  I copied the files onto a SSD drive on my PC.  I then tried to link the music library on the PC, and I am getting the same message--S2 cannot find the computer, now the PC, it is running on and therefore cannot index the files.  On both computers, I can see and play the files using other applications.  I ran a diagnostic on the PC right after this occurred.  The diagnostic number is 1588168447.I have once again asked

2
J
1 year ago
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Pimpernel10Contributor I
asked in Controllers and Music services

Unable to add music folder to SONOS

I just installed a new Synology DS218 NAS but when I try to add the server I get the following message.  SONOS was unable to add the music folder.  Please check that the path to the folder and the user name and password are correct.  Reason.  There was a problem adding the new music in the shared folder "|MusicServer\Music" to SONOS.  There is no error code but there is a link to a help page to do with serverstacks but that seems to be a different issue. I can add a music folder from the PC with no problems.  Can anyone help please?  Thanks

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Airgetlam
3 years ago
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rodeknytContributor I
posted in Controllers and Music services

Imported Playlists - My Solution (MacOS Sonoma)

After spending almost an hour in a Chat and then a virtual session with Sonos support, I was left with the resolution of “I have no idea why your playlists are not coming in from your Apple music app.” This even after the tech in the virtual session re-pointed the Sonos app to the folder where everything was located, re-indexed and there were no imported playlists. I have my music on a networked drive that I have used for years with no problems, but the last time I made changes to the drive, I had to reformat and create my library from scratch.After the first indexing, all the music was there, organized the way the Apple Music app sets things up but no playlists showed up. After searching these forums and finding info about exporting an .xml file, I did that. I put that file in the folder searched by Sonos, re-indexed but still no playlists. That’s when I turned to the Sonos tech folks.A day after not having a solution from Sonos tech support, I had an idea that I tried and it worked.A

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R
3 months ago
Error when updating S2
Error when updating S2Contributor I
asked in Controllers and Music services

Problems with updating S2 controller

The S2 controller constantly prompts me for an update, however, when I try to update I get a “An unexpected error occurred. Please try again” 

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Airgetlam
8 months ago
J
JuancContributor I
asked in Controllers and Music services

Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

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controlav
1 year ago
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Medicine_ManContributor I
asked in Controllers and Music services

deleting a lost system/product

I had a roam device briefly, set up as an alarm during brief stay during travel, then returned the item and left the network/router behind, and now everyday the “Sonos alarm” pop up happens on my phone, but the device and associated Wi-Fi/network are long gone; but I can’t find a way to delete the speaker! Help! 

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Airgetlam
1 year ago
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Gemax84Contributor I
asked in Controllers and Music services

spotify not working properly

Hi, I have bought a sonos arc and two sonos one sl speakers. If I listen to spotify with the sonos app it uses all three of them. If i open the spotify app it self or ask Google home to play music it only plays trough the two sonos one's. It ignores the arc. I have tried to remove the spotify account from sonos and installing it again,same for Google assistant. I have also tried to remove spotify from my Phone and installing it again. None of these things worked. Since i want to use Google home and also believe the spotify app is better than the version on the sonos app, only working with the sonos app is no acceptabel solution for me. I couldn't find any other working suggestions on google Anyone knows how to fix this? I hoped that a big expensive brand like sonos have some good integrations with big players like spotify

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106rallye
1 year ago
D
DaDDHeadliner I
asked in Controllers and Music services

Sirius connection unstable

The Sirius connection has been unstable the past two days. Stream kept dropping intermittently throughout the day yesterday. Today it is continuous. Sometimes it comes back on its own.  But most of the time it has to be started. Multiple error messages result.“Unable to play Real Jazz it is encoded using an unsupported digital rights management system””Unable to play the song is not encoded correctly”“Unable to play the connection to SiriusXM Canada was lost”Connection has always been reliable.  Diagnostic #362697717 

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D
2 years ago
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HungweiContributor I
asked in Controllers and Music services

problems with connection

I cannot connect to Spotify on Sonos app,it just shows an error page.i tried uninstallling and reinstalling both apps but it is still the same. What can I do to make them connect?

3
Airgetlam
5 months ago
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