Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,867 Topics
  • 25,396 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3867 Topics

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JoshStrContributor I
posted in Controllers and Music services

Wireless range extender

I have a long house, that is covered with multiple starlink mesh nodes. In most rooms I have S1 speakers throughout the house with a larger set up in the living room. No speakers are wire connected.When I try group all speakers, I'm presented with the “Wireless range extender” error.  Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router.

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Stanley_4
9 months ago
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Klava33Contributor I
posted in Controllers and Music services

streaming playlist on connect

I am replacing a connect with a port and I have several Sonos playlists on the connect that i o works like to transfer to the port. The connect is an older generation that runs on the S1 controller. I don’t they are linked to a music folder, I think they are streaming playlists from Apple Music but not stored on the Apple Music app but the Sonos app.  Is there an easy way to transfer them? I have both still connected on the same network.

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controlav
10 months ago
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timber99Contributor I
asked in Controllers and Music services

Sonos One with Alexa won't play specific songs on Spotify

Hi thereI've got quite a specific problem on my Sonos One (with Alexa built in). This is linked to my Spotify account so I can play music happily from the Spotify or Sonos apps.But when I try to play music on the Sonos One by asking Alexa to play a specific song, it always chooses instead to play the "radio" for that song, ie related songs to it, which may or may not include the actual track.I'm aware this is massively a first world problem, but hey that's what this forum is all about right? ;) Anyone have any advice? Thanks, Tim

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Corry P
9 months ago
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BoulderMarcContributor I
posted in Controllers and Music services

Can't run S1 Controller on Macbook Pro

Have been running seven Sonos zones using older hardware and S1 controller on iPhone and iMac with no problems. Upgraded to MacBook Pro macOS Ventura. Mac-version S1 controller hangs and won’t boot. PC-version S1 Controller (running under Windows 11 on Parallels) boots, but won’t recognize any Sonos devices. Might be incompatible port configuration. Very frustrating. Any ideas?

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B
4 months ago
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olluzAvid Contributor I
asked in Controllers and Music services

AAC files not showing up in the Music Library

According to the supported audio formats it should be possible to add AAC files to the Music Library.I’ve added a directory containing AAC files, but they don’t show up in the music library.so far I’ve tried:different kinds of folders (network shares, NAS, Music folder in Documents) added metainformation to the AAC file using Mp3tag downloaded various AAC sample files for testingWhen I add a mp3 file it will show up, but no AAC I’ve found similar topics while searching for a solution, but none with a solution. So, is somebody able to select AAC files from their music Library ?Is Sonos supporting AAC files in their music library, at all ?

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T
9 months ago
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ukmartintContributor I
asked in Controllers and Music services

Alarms not working

Hi, my alarms stopped working, not even a chime at the allotted time. Diagnostic report 1579373210 submitted. If you could advise what's happened as it's never done this before Many thanksMartin 

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U
9 months ago
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EscapevelocitydrumsContributor I
asked in Controllers and Music services

Only some of YoutubeMusic Playlist displaying in sonos

Hi,I have a YouTube music playlist with 1127 songs. In the Sonos app not even half of these are being displayed. It stops somewhere around 400.I have removed the service and added it back, this doesn't help. I have reset the entire system, this didn't help either. Any ideas how to make the entire playlist display for browsing ? 

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M
7 months ago
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calliopejaneContributor II
asked in Controllers and Music services

pocketcast not syncing listening position or status

As of last week, when I listen to pocketcasts on Sonos, that activity does not appear to be communicated to the pocketcasts sync cloud. Pocketcasts will not show that an episode has been played and will not retain listening position.The syncing used to work fine, and I haven't changed my devices or configuration since then. I've ensured I'm logged in to both Sonos and pocketcasts, and I've tried reauthorizing the pocketcasts service. No luck. Pocketcasts still seems to have no knowledge of what I play through Sonos.Suggestions?

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C
6 months ago
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SimonC1Contributor I
asked in Controllers and Music services

Sonos 1 NAS Mac

For some reason my Sonos 1 has lost contact with my NAS.I also use Sonos 2 and it connects to the NAS without any problem (at least at the moment it does).I’m running Mac OS 13.5 on my MacBook Pro and OS 16.5.1 on my iPhone.I’m using a MyCloud NAS connected to my router.I’ve tried re-entering the path for my NAS (//MyCloud-0S3D6K/Public/music) to no avail.Any suggestions???Thanks

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Airgetlam
8 months ago
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ConchanContributor I
asked in Controllers and Music services

adding .flac files to music library on ipad (ios15.7)

I’d like to add some .flac files I have saved in the files folder on my iPad Pro (ios15.7) to my Sonos 1 (OS: S2, version:15.4)How do I do this?I can get to the shared music library pop up, but don’t know what to enter in the path box.Thanks in advance for your help.

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C
10 months ago
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Steve251Avid Contributor III
asked in Controllers and Music services

Missing Albums in Sonos app

So, I am fairly new to Sonos and I bought an Era 300. Love the sound but hate the app. Following advice from thts forum I was told that the only way to get my albums into the Sonos app from Amazon Unlimited Music was to add them to my library in Amazon MU. I think it was either add to favourities or my library or my music but it was click on the big plus sign. Did that no problem and sure enough they appeared in my Sonos appNow this is a pretty rubbish way to do it Anyway all was find until yesterday wh en about 40 albums disappeared leaving me with just 5I mean WTH? Anyone have any idea why this has  happened and how to recitify it?i had planned to order my second Era 300 but I just dont feel confident with the app and I want to play spatial music. Ta in advance

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Corry P
9 months ago
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MeheudiContributor I
asked in Controllers and Music services

cannot add station to pandora

When  I hit ther green dots to the right of My Stations, the only thing it offers me is “Remove from My Sonos.” I want to add stations. Any suggestions on how to fix this problem? Thanks.

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Corry P
8 months ago
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knetwerkContributor I
posted in Controllers and Music services

Sonos Amp: 'Unable to play - the song is not encoded correctly'

I bought the Sonos Amp just over a month ago, my first ever Sonos product, to push a few passive outdoor pool speakers (the unit itself sits on a table inside the house) but its unfortunately unusable and I’m very close to throwing it into the pool. The reason is because I constantly receive a playback error of ‘Unable to play - the song is not encoded correctly' when trying to enjoy music. Here are some notes on the problem:Use YouTube Music for streaming service, haven’t tried another one yet The Sonos app is quite sluggish when choosing or cycling through music tracks, both on MacOS and Android (long time between switching tracks, forward, backward, etc.) The only time it doesn’t skip tracks with this error is when I’m not actively doing anything in the app itself, at one point it went for hours even There’s nothing wrong w/ my home network, however in researching this problem I realized the Sonos Amp only supports 2.4Ghz (not 5GHz) which is a surprise given how noisy and interferen

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J
8 months ago
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katherineandleeContributor I
asked in Controllers and Music services

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

Please can anyone help. I keep getting a Sonos update failure, after putting in the correct password and having checked the System setting app management for Sonos is on? I really do not want to have to go through the whole uninstall/reinstall unless i have to!Thanks.

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K
7 months ago
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BuskerMoveContributor I
posted in Controllers and Music services

YouTube Music: Sonos App Access Denied and Used in Another Location

I know there are a few forum posts around for this topic but none of the remedies provided work.I have YouTube Premium and connected to my Sonos app. Some songs get access denied or account being used in another location but the next song from the same album plays fine. I can play the same song via YouTube Music app fine without any issues.What i’ve done:Re-authorized YouTube Music Removed YouTube Music Logged off from Sonos and YouTube music Restarted my phone Restarted my Sonos system Restarted my modem/router Used both Android and Apple devices Removed all devices linked to Sonos and re-authorized on one deviceI’ve even put up a YouTube recording of it working in the YouTube music app but not in the Sonos AppI’ve spent a lot of money getting my Sonos system but the Sonos app ruins the experience. Should just let the native music app connect direct to the Sonos system, bypassing Sonos app.Any other ideas or i’m just chasing my tail and Sonos really need to fix this?I am in process of

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B
9 months ago
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Don3Contributor I
posted in Controllers and Music services

Authorisation

Upon attempting to open Sonos, my MacBook Air cannot find my Sonos system (sub, 2 x Play 1, soundbar in family room and 1 x play 3 in bedroom). When I try to update to update the controller, the message is that I am not authorised to make changes. I have owned this system for 10 years and this issue has never arisen before. I recently updated my MacBook Air to Ventura 13.4.1. The Sonos help bot is not helpful at all. Has anyone else had any similar problems? Any hints?

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D
10 months ago
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Serrano houseContributor I
asked in Controllers and Music services

how to

My question is if my roommate has a account on the app with these same speakers paired to it before can he pair them again too his account I started a new account with his speakers attached but he says he can't use his account anymore with these same speakers attached to it?

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106rallye
10 months ago
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User412400Contributor I
asked in Controllers and Music services

spotify service missing

The Spotify service is no longer available in my Sonos system and I’m unable to re-add it?  Anybody else having any issues?

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Jamie A
8 months ago
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vciifContributor I
asked in Controllers and Music services

Multi Disc Import Error

I have had sonos for some time. Update issues required me to delete and reinstall latest version 15.5Music library on Synology.Just imported some new music with multiple discs per folder/album. These are displayed properly in itunes. Sonos has the songs in the wrong order. 1,1,1 (from disc 1,2,3) then 2,2,2 etc.I have other multi disc albums from prior imports that are displayed correctly. In addition, the metadata for the new incorrectly displayed albums looks the same as the previously imported multi disc albums.Thanks for any help.

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buzz
9 months ago
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AEM1Contributor I
asked in Controllers and Music services

two amps playing independently at same time

I have two amps each wired to a pair of speakers in different parts of the house.Each time someone tries to stream music to one amp (spotify) I am booted off the second amp to which I am streaming to from a different phone. i.e. same wifi network same streaming service, two different phones and amps can be grouped but not play different music independently. Is there a solution?

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A
9 months ago
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loadbangContributor I
asked in Controllers and Music services

Cannot play multiple Spotify streams

Multiple Spotify playing no longer possible?I cannot play different Spotify songs in different rooms. Seems new.  i.e. be playing one song in the kitchen and a different song in the living room. Now what happens, I have one song playing in one room and if I start playing a song in another room, the first room stops playing. Sonos playing a Spotify song also stops if I listen to music using the iOS Spotify app, annoying for when I’m out of home, those at home the music stops playing on my Sonos. This was always the case when listening to the Spotify app on multiple devices like an iPhone and a desktop computer, however Spotify on Sonos you could always play multiple streams at once. Issue also happens when using Sonos app to play, not using Spotify connect with their own app. Highly frustrating. Anyone else?

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Corry P
8 months ago
Sveinlea
SveinleaContributor I
asked in Controllers and Music services

high volume level sonos

The volume seems too loud when playing from Apple  music , Tidal etc in the Sonos app. Anyone else experience this?

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J
10 months ago
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YeshawkAvid Contributor I
asked in Controllers and Music services

Music library folder paths too long to display on phone

Does anybody know whether there is a way to truncate the folder path displayed in the Music Folder section when you browse using the S2 app on a phone? The full path from my NAS drive is sometimes displayed in capitals, and that restricts how much of the path is visible on my phone. It’s not much better if the path is displayed in lower case (the display seems to be completely random even if I type it in lower case). Hopefully this gives some idea of the problem:  

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controlav
9 months ago
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proth322Contributor I
asked in Controllers and Music services

the Sonos spotify API is missing all podcasts

With Stitcher going away (does Sonos even know this?), I transitioned to Spotify to listen to my podcasts on Sonos. Open Spotify on the Sonos app and all you get is music playlists. Why doesnt the interface match the actual Spotify one, and why is this the case with just about all of the Sonos APIs. They are all missing some key elements. 

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J
7 months ago
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AmildaContributor I
asked in Controllers and Music services

iChill

Hi, I would like to connect iChill to my Sonos but it’s asking for my Sonos username. Where do I find this? 

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controlav
9 months ago
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