Setting Up Amazon Music Unlimited

  • 26 January 2024
  • 6 replies
  • 119 views
R
Userlevel 3
Badge +3

How are people playing Amazon Music Unlimited through Sonos?  All I can manage to get on the S2 app is the Free, Prime version.  I called Amazon support and was told that S2 doesn't support Unlimited,  that I can only cast to a Sonos speaker that has Bluetooth or Alexa.  If that's true, that's nuts. 

 

It seems that others here do use Unlimited on Sonos, but I can't see how. 

 

I do subscribe to Unlimited,  10 bucks per month, but can only listen on my pc, phone or tablet and only using the Amazon App, not S2.

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6 replies

Mr. T
Userlevel 7

Have you added Amazon Music as a music service within the Sonos app and signed in with the same details as your Unlimited account?

R
Userlevel 3
Badge +3

Yes.

Schlumpf
Userlevel 7
Badge +16

@Rob_95 

What a shame to Amazon support that they are telling such a rubbish. 
It should work like @Mr. T said. Connect Amazon Music as a service to Sonos from within the Sonos app. 
Have you connected a different Amazon account before that is on free status? Then you might have two accounts connected to Sonos and have to choose between them. 

Ralf
Stanley_4
Userlevel 7
Badge +22

My Amazon unlimited is working perfectly with Sonos, well enough I cancelled the other service I used.

You could try removing your Unlimited Amazon, power cycling your Sonos and controller then adding it back and signing in. If it doesn’t work send Sonos a diagnostic (within a few minutes) and call Support with the ID number. They have tools and access to internal data we users don’t.

Ken_Griffiths

Yes, I’m using Amazon Music Unlimited (individual plan) here too on Sonos and it works fine - I see tracks showing Atmos audio/UltraHD badges in the Sonos App. See attached screenshot of Sonos App showing examples.

1 Attachment
R
Userlevel 3
Badge +3

I discovered what I was doing wrong.   If you try to browse Amazon through the Sonos app, you only get limited access.  That's where I was stuck.   You have to use the Sonos app search function instead.   I wish I had known that. 😕 

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