Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,424 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3870 Topics

WolfNik
WolfNikContributor I
asked in Controllers and Music services

Trueplay with iOS12.5.6

I have an iPod Touch running iOS12.5.6 which is supposed to be in the supported versions for TruePlaybut I am receiving a message stating that my operating system is no longer supported.Is there a glitch or what am I missing. Thanks In Advance 

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G
1 year ago
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adrianwestfield66Trending Lyricist I
asked in Controllers and Music services

cannot connect to Synology NAS Dj220

Sonos tech couldn’t help- working from a MacBook!!! I know! SMB1 enabled and Ntmlv1! There is no browse on add music library which is stored on the NAS drive! The network path I have typed gets me to password etc then as it try’s to add I get error code 1001- currently doing my nut in!

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C
1 year ago
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Frustrated23Contributor I
asked in Controllers and Music services

Cant set volume on 8th speaker

I have just added an 8th speaker, and in the controller on desktop Mac changing volume reveals a list of speakers but the 8th volume slider falls off the bottom of the list.  I don’t see a scroll bar or any way to adjust the volume of the 8th speaker.  Solution, anyone?

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J
1 year ago
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MichaeldyContributor I
asked in Controllers and Music services

Link Spotify account to Sonos speaker

Unable to see the Spotify icon on add music services. Can see the others including Deezer. Unable to link my Spotify to my Sonos speaker.

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1 year ago
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Grey SkiesAvid Contributor I
asked in Controllers and Music services

SonosNet vs wifi

So my Sonos Port is plugged in my router via an ethernet cable. In my system it’s says WM:0 which means it’s on the SonosNet network. But both of my Sonos SL and my Sonos Roam are WM:1, which means they use wifi. Why aren’t they on SonosNet (WM:0) ? Both Sonos SL are approx 12 feet from the Port in the same room while the Roam is a few inches away from the Port… 

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J
1 year ago
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Wallis-Contributor I
asked in Controllers and Music services

Spotify podcast access denied

I’m trying to play podcasts from spotify in the Sonos app and all I get is access denied, I can play music without issues but when I try to play podcasts I get the error “Unable to play <podcast episode name> - access is denied.” and if I create a playlist in Spotify with podcasts and view it in the Sonos app all of the podcasts are greyed out  and I can’t play any of them.I tried to remove the spotify connection in the app and then add it again after a while without luck.Music and everything else works great and have no issues, this problems only exists with podcasts and Spotify, I’ve tried with the Sonos app on Android and iOS and the problem exists on both platforms.I’ve sent diagnostics to you: 684919168

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Airgetlam
1 year ago
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mrjvmContributor I
posted in Controllers and Music services

SONOS APP will not fully load when phone is on LAN and Beam is on IOT

My SONOS APP will not fully load when my phone is on my LAN network and my beam is on my IOT network.  In order for the SONOS APP to fully load and see my beam, I have to put my phone on the IOT network, which the beam is already on.I do have some firewall rules in place:Allow established and related Allow LAN to Anywhere Block inter-vlan trafficThe strange part about this is that if my phone is on my LAN network and my beam is on the IOT network, I can still use AirPlay via Apple Music to play music through my beam.  However, if I try to access the SONOS APP to play music through my beam, the APP will not fully load and I receive the following message, “Unable to connect to Sonos.  Let’s fix it.” and “Unable to find your Sonos system.”Any reason why I’m not able to use the SONOS app to play music through my beam if my phone is on my LAN network and my beam is on the IOT network?

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1 year ago
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DanielGDContributor I
posted in Controllers and Music services

Sorting the order of music services

I understand this has been requested before but just want to add myself to the list in terms of stating that it would be a really nice feature addition if Sonos could allow the prioritization or sorting of which Music Service results show first when searching.  Thanks!

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Corry P
1 year ago
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bnileshAvid Contributor I
asked in Controllers and Music services

Trueplay noise error update 14.18

I am observing a trueplay tuning error after the latest update 14.18.In the Living Room I have Beam (Gen1), Two Play 1 & Sub (Gen 2). But I couldn't succeed in doing it. I tried a number of times but the process stops in the first step while testing the tone sound for left right balancing. This process stops everytime at the same moment just before finishing it,  gives a noise error message. I am sure there is no noise and room is as quiet as it can be possible.In my bedroom I have two play-5 which were successfully re-tuned for trueplay after the update but the living room 5.1 system is not getting tuned. If the iPad has any issues it should not have to be worked in another room stereo system.I have factory resetted each speaker in the living room, reinstalled the app on the ipad, removed case of iPad, tried to tune at different times and what not! But nothing has helped me. I have also disabled bluetooth of iPad, other devices on network, light etc after discussing with Sonos sup

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Corry P
1 year ago
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KorgContributor I
asked in Controllers and Music services

Wifi connected products no longer connect to Sonos 2 app after 2 weeks holiday.

After a couple of weeks away on holiday Sonos no longer works over Wifi, older products still ok.Testing includes:Multiple power re-cycles.Moved Sonos Fives to ethernet - work ok.Rebooted router, changed channels from 11 to 6, checked no congestion, factory reset Fives work fine cabled. Tested wifi on mobile all good. Tried moving Fives to wifi - no go.Still work fine cabled.Changed wifi security to all other options and power cycled everything - same problem with Fives not working on wifi even though older Sonos devices do.Suspect firmware update while on holidays had borked the newer devices.Anyone else having issues?Also tried different mobile devicesWifi signal strength no issue, all other wifi devices in house work fine.Everything working ok earlier in December.What is going on? 

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K
1 year ago
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dekowalContributor I
posted in Controllers and Music services

AIF Support on Mac

Sonos can’t seem to play any of my AIF formatted music files.  Is there a reason for this?  I have a Mac Mini with an M1 processor and Sonos will only play files that are M4a lossy format.  thx,Dan

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Ken_Griffiths
1 year ago
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dmashmoreContributor I
asked in Controllers and Music services

Sonos PC app can't individual speaker volumes in a group

I have the Sonos app installed on a Windows 11 PC.  I have a group of three rooms that are almost always grouped together.  On the Windows app I can control the group’s volume as a whole, but the individual room volume sliders don’t work, and the icon to mute/unmute is darkened out and can’t be clicked. For reference I can control individual room volumes on my phone app.

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1 year ago
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Bpfot21Contributor II
asked in Controllers and Music services

I Phone SE 2020 Wifi issues?

I have a 2020 I phone SE, when using my arc and subwoofer…..the Sonos app will quickly disconnect from WI-FI AND Then quickly reconnect the music doesn’t stop when it disconnects….I’m just not able to pause or change volume, also when I go to settings and look at system the Arc and sub sometimes are said to not connected so I can’t adjust my volume settings….I have reinstalled app reconnected Wi-Fi and it solves the problem for few minutes….thinking about getting new phone but don’t want to have same problem if it is in fact the app. Any info let me know 

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Ken_Griffiths
1 year ago
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oliveContributor I
asked in Controllers and Music services

Online streams not working with VPN

I am struggling with configuring my VPN (Norton 360) to work with online streams. I have set a split tunnel for the Sonos.exe desktop app in the VPN and that enables my NAS content without problem. However all online services seem to be inaccessible, Pandora, Amazon music, TuneIn Radio, Sonos Radio etc are not accessible with the VPN. I can toggle the services off and on with the VPN (some latency with VPN off as the Sonos desktop app seems to keep some memory on last accessed content)Note also that the streams are accessible with active VPN through a web browser without problemThanks for any advice on how to configure Sonos desktop or VPN

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O
1 year ago
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FredrickContributor I
asked in Controllers and Music services

Sonos app (IOS) drops connection

Hello all,I’ve an issue with my Sonos Amp and my LTE 4G router/modem TP-link MR600. Hoping I’d get som advice here 🙏🏻The Amp (wireless) gets its dynamic IP from the router but for some reason the Sonos app, which I’m told communicates with the router rather than the Amp, stops working along with the pop up “cannot connect to Sonos”.Upon rebooting the router it all works for an hour or two and then it fails again.The Sonos Amp is the only unit in the system.I’ve no guest-network.5Ghz is disabled Unfortunately the Sonos support stopped supporting when they learned I’m using an LTE modem, (fiber not available) as they cannot guarantee functionality for their products using 4G internet. I don’t quite buy that as the reason the app loses connectivity though. I do however realise that a combined modem/router like my TP-link MR600 may not be the best setup and that possibly a separate router would be preferred.Any help or hints would be very appreciated 🙏🏻

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Corry P
1 year ago
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Mick from KYContributor I
asked in Controllers and Music services

Using CONNECT to Line-In to an old Play:5 speaker

Can I use CONNECT with the new Sonos  S2 APP to Line-In music to an old Play:5 ?

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M
1 year ago
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NikoZContributor I
asked in Controllers and Music services

We’ve run into a problem. Try again. Apple Music.

Just got my sonos five and when I try to connect to my Apple Music app, I get the error message “We’ve run into a problem try again.”  I have tried all the trouble shoot that I have found on the various threads and nothing worked.

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Corry P
1 year ago
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RaCohenContributor I
asked in Controllers and Music services

Sonos wireless remote controller (play/pause, volume)

Hey guys!I'm setting up my home system with sonos speakers and some of them will be wired to my main switch so that I can set up a Sonos Mesh.I'd like to set up some remote controllers for sonos, any recomendations (besides the lutron pico)?I’ll be buyng 1 per room + a “central” control. thanks!

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R
1 year ago
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FlyerssignguyContributor I
asked in Controllers and Music services

Android App Bug since last update

Definitely a Android App issue. Rooms and speakers appear and disappear from the system. It's not a connection issue. How do I know? My son has an iPhone and all speakers are there and functional. On my Samsung I have to switch wifi on and off or reboot my wifi. Again, my son's iPhone has zero issues. 

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Ken_Griffiths
1 year ago
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mrjimrContributor I
asked in Controllers and Music services

iTunes songs

Some random iTunes songs wont transfer to sonos library. some are from the same album? 

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Airgetlam
1 year ago
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DameroniaContributor I
asked in Controllers and Music services

playlists don’t appear on mobile devices

After working with four Sonos tech support people, my wife somehow got my playlists findable on my Windows computer However, they are not findable on my iPad and iPhone. However, the song that is playing does appear as normal on the  two devices when the sobg is playing. Any ideas?

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buzz
1 year ago
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wislonContributor I
asked in Controllers and Music services

S1 and S2

I have a collection of Gen 1 products and a perfectly usable Gen 1 iPhone controller. I want to buy a Sonos Five. Can I have a separate Gen 2 controller on my phone for this one product, whilst leaving everything else on the Gen 1, and untouched?

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N
1 year ago
Cococo
CococoChromatic Producer I
asked in Controllers and Music services

Deezer on Sonos with Airplay

Hello! Will the music be in Hifi if I stream it in Airplay from the Deezer app directly and can I see this information on the Sonos app? Thanks in advance for your help and best wishes for the new year!  

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Ken_Griffiths
1 year ago
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FMTJB1Contributor I
posted in Controllers and Music services

cannot connect

Cannot connect sonos

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UKMedia
1 year ago
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GDad3Contributor I
asked in Controllers and Music services

setup truplay

Installed beam soundbar. Attempted to set truplay. No noise present iPhone microphone clean truplay indicates noise is present and to attempt setup later? 

1
Airgetlam
1 year ago
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