Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,279 Topics
  • 22,239 Replies

3279 Topics

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dirkmcGirkContributor I
asked in Controllers and Music services

Youtube music not working - many posts on this

I see many posts from over a year go on how Youtube music (premium or otherwise) does not show our playlists.   WHAT is the status on this?  I just ported all my playlists from Spotify because its awful, only to learn about this issue.I am unable to see only 3 of my playlists.  Has there been a fix to this?

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controlav
1 year ago
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MitchSContributor I
posted in Controllers and Music services

Audible Playback Stopping Continually

When listening to Audible on Sonos Roam, my playback stops randomly. I’ve checked that there’s no sleep timer, and the amount of playback time varies. There are also times when the boom will skip ahead several chapters. I’ll be listening to chapter 1, then suddenly I’m listening to chapter 3. No explanation. 

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Ken_Griffiths
1 year ago
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PLCMAN58Prominent Collaborator I
asked in Controllers and Music services

SONOS Connection to a SYNOLOGY NAS

I am having some drop out issue with songs that are on the SYNOLOGY NAS with DSM 7.xSYNOLOGY DS1821+ NAS with latest DSM 7.0 version.SONOS S2 System (Wired and Wireless)Three SONOS components grouped (AMP - Wired, Five - Wired and One - Wireless)All wired SONOS components are connected to various TP-LINK Managed Switches and have the proper STP / RSTP configurations. The wife selects a song (FLAC Format) that is stored on the SYNOLOGY DS1821+ NASSONOS makes a SMB3 connection to the NAS however the connection is coming from a SONOS Port that is not part of the group. In the SYNOLOGY connection log, it shows this connection numerous times and then it will show the IP address of the SONOS Amp that was part of the group and then go back to the SONOS Port. The timing appears to coincide with the music dropping.Questions:Why would the initial connection be made through the SONOS Port? Why would multiple connections be open to the SYNOLOGY NAS by the SONOS Port?

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Airgetlam
1 year ago
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jeff goodmanContributor I
asked in Controllers and Music services

WXPN Stopped Working on Sonos

This is an odd one.  I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years.  Last week it stopped working on Sonos.  I am running S1with a variety of legacy and new gear.  When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found) Even sister stream XPN2 still plays on Sonos through TuneIn I went to a friend and saw the same behavior (also running S1) WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)I spent an hour on the phone with Sonos support (before our connection dropped)Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations thro

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K
1 year ago
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Jason_RContributor I
posted in Controllers and Music services

System mutes itself using Amazon Music

Here’s our situation:-- Sonos Arc, Sub (Gen3), 2 One SL-- Listening to Amazon Music using the Sonos App-- Every so often (maybe every 4 or 5 songs) a song will start and there will be no sound.  You can see the progress bar moving as though the song is playing but the sound is just Muted.-- In the Sonos App, if you pause and then play, the sound is back on. Is this a known issue?  It seems to have started sometime around the last time I updated the Sonos App.   

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Ken_Griffiths
1 year ago
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kelliot66Contributor I
posted in Controllers and Music services

pocketcasts not syncing again

Got pockecasts so podcasts would work with my Sonos system. Worked great for a couple weeks, now doesn’t sync properly at all. Soooo annoying! Anyone have a fix?

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K
1 year ago
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Brother BeakerContributor I
posted in Controllers and Music services

Podcasts have quit playing

I have used Sonos with Spotify to play podcasts for the last few months.  After the first of the year, I have not been able to do so.At first, I thought it was another Sonos glitch (I do not use the alarm function because it regularly forgets certain rooms or speakers and has to be manually reset…which is not feasible when I am asleep).  But nothing seems to be working.  I see on the forum that this was a problem a year or so ago, but I have been able to play podcasts just last month. Can anyone provide any guidance?  This is extremely annoying as I purchased a pair of Roams specifically to be able to play podcasts in the morning.

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1 year ago
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nashieTrending Lyricist I
asked in Controllers and Music services

Music library won't get indexed

Hi guys,Having some difficulty getting Sonos to index a new NAS drive I’ve added.It finds the network share and specific music just fine and starts indexing but it never finishes the job (tried this a few times now). It shouldn’t be prohibitively large (135gb of MP3s) as it worked fine on the previous NAS hard drive (I’ve had to swap a faulty SSD for a new one- that’s the only reason I’m having to reindex).It’s said that it’s been ‘Updating Music Library’ for about 20 minutes now on my Mac OS Sonos Controller.  It’d be useful to know a little more about the actual progress of the job. 

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el rubio
1 year ago
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casaperContributor I
asked in Controllers and Music services

Can't add Apple Music on Android Sonos app

In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So  

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V
1 year ago
mikegunnill
mikegunnillAvid Contributor III
asked in Controllers and Music services

Can not update from Apple Music

Recently got a new Apple MacBook Pro. I seem to have lost been able to update my music library with Apple Music. Now I get the message “ //MacBook-Pro/Music is no longer available. Go to settings>system>music library>music library setup to check path. “ Grateful for assistance to get this working again. Thx. regardsMike

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mikegunnill
1 year ago
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DunkirkPieEnthusiast II
posted in Controllers and Music services

Deezer HiFi and Sonos - constant skips and dropouts

I’ve had lots of problems listening to Deezer Premium on my Sonos system for the last couple of months.  Every track drops in and out (except on my Beam, which is wired to the router) for the first 10-15 seconds of playback.  It even happens when I pause and restart a track halfway through.I had assumed this was due to wireless interference (I’ve recently added a load of IKEA smart bulbs throughout the house) but today I realised that my issues started when Deezer “upgraded” all their packages - for a price, obviously - to “HiFi audio quality sound” in October.  A bit off-topic, but in my view this was a thinly-disguised and cynical piece of opportunism from a company which put out a press release only six months earlier promising:“We just wanted to let you know that Deezer isn’t going to raise prices in the middle of the pandemic. Music, podcasts and radio help people cope and we don’t feel this is the time to make things harder for them. If we ever were to increase prices, we would g

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ratty
1 year ago
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elgerkContributor I
posted in Controllers and Music services

Amazon Music Unlimited stops and starts on Sonos

To begin, I use many streaming music services and they all stream flawlessly through my S1 Sonos network, except for Amazon Music Unlimited.  I read all of the content in the Sonos knowledge base about how to address stop-and-start issues while streaming music.  None of the causes included in the Sonos issue punch-list apply to me.  My average download speeds are consistently in excess of 650mbps even during peak usage periods. None of the other causes apply to my set-up. The key issue is that all of the streaming services I use besides Amazon Music Unlimited do not have any stop-and-start issues.  So it’s clearly logical that the start and stop issue i’m experiencing isn’t due to any of the issues documented in the Sonos knowledge base. Only Amazon Music Unlimited stops and starts. I have a mixture of 12 S1 and S2 generation devices so (unfortunately) I’m forced by Sonos to run the S1 controller software (which really makes me angry with Sonos.  Shame on Sonos).  The Sonos “solutions”

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controlav
1 year ago
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Peter WeldonContributor I
asked in Controllers and Music services

After update to S2 due to purchase of Beam 2 (only had Play 1's), old library not accessible

Hello … I own six Play 1 speakers and recently purchased a Beam 2. I decided it would be a good time to update to S2 since the Play 1’s are compatible, and I wanted to move a speaker from the living/TV room since I now had the Beam. The update itself on all Play 1’s and controller apps on both Windows and my mobile devices (all IOS) appeared to be without issue, however, since I use Plex for most of my new music due to the memory max issue, I didn’t realize that Sonos can no longer see/play music from my main library on my laptop (Windows). I went into my native Sonos playlists and while it would load the song list, it will not play the songs and eventually throws a 1002 error. I can play anything on my Network/NAS drive that is in Plex, but nothing from my Sonos main library. As a test, I created a new folder on my local hard drive and added some music and then added that folder to Sonos and it plays without issue.At this point, my thought is that something happened in the update proc

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1 year ago
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JefDcContributor I
posted in Controllers and Music services

erreur sur Apple Music

Bonjour à tous, j’ai depuis septembre un home cinéma Sonos, et j’ai un problème avec Apple Music. J’ai bien mon compte sur l’app Sonos s2, j’arrive à accéder au menu Apple Music, mais pas la section ma Music et donc à mes playlist. J’ai un message d’erreur (voir les screens). J’ai ré installé l’application ré-accorder les droits Apple Music mais rien n’y fait … Avez-vous une solution svp ?  

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Ken_Griffiths
1 year ago
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Rick_001Contributor I
asked in Controllers and Music services

Sonos app fails after latest android update

After the latest android update on a samsung S20+ , when opening the Sonos app it displays the message that it needs to be updated,  when you press the update button it takes you to google play,  but there is no update,  I uninstalled and reinstalled but same issue.Now I don't have access to my sonos all or my sonos system :-(

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Ken_Griffiths
1 year ago
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ozzking1Contributor I
posted in Controllers and Music services

Problem Viewing All Amazon Playlists

I just signed up to Amazon Music and have connected the service to Sonos. Problem is I am only seeing up to the letter “L” in the playlist library?

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O
1 year ago
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pohjatonContributor I
posted in Controllers and Music services

Radio.net service not working

Few days ago radio.net stopped streaming radio stations in Sonos App. Streaming the station over airplay works but not via Sonos app at all. 

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C
1 year ago
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p_watsEnthusiast I
asked in Controllers and Music services

Audio glitches with Youtube Music via the Sonos App?

Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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E
1 year ago
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cbhuseContributor I
asked in Controllers and Music services

Sonos Arc stopped playing dolby contents from Apple tv 4k

After today’s (22/12/2021) system update Sonos stopped playing Dolby atmos contents from Apple TV 4K. It plays other audio formats automatically like stereo Dolby digital 5.1 multichannel pcm 5.1 or 7.1. It shows audio as silence.  If I change the audio format to Dolby digital on Apple TV 4K in settings then it plays the content. Before this recent update Sonos was able to play the Dolby atmos contents from the Netflix on Apple TV or original Apple TV contents.   

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C
1 year ago
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artwearyContributor I
asked in Controllers and Music services

Sonos for android will not add Apple Music

When I try to add apple music to sonos, I get a blank screen. I went through all steps on the support page and nothing worked. I also have the latest sonos app and software installed.This is clearly a problem with the android app. How can I add apple music to my sonos system?

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S
1 year ago
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qjyContributor I
asked in Controllers and Music services

reauthorisation of apple music stuck at blank screen

Hi  i recently had to reauthorise my apple music on my sonos but when i did that i was stuck at a blank page. Subsequenlt tried to remove itunes and add again - same issue. Also tried to reinstall sonos app - same blank screen. I am using android and have also updated my phone’s software there.  Pls help ! 

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S
1 year ago
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User276494Contributor I
posted in Controllers and Music services

Apple Music intermittent

Half the time I try to access Apple Music on Sonos, I get an error message that says “We’ve run into a problem. Try again.” This has been going on for about a month. I have an all-Apple system (iPad, iPhone, iMac), all with up-to-date system software. Sonos is OS2, version 13.4.1. I have five Sonos speakers (two Ones, two Threes and a Roam). One of the speakers connects to my network via an Ethernet cable. 

1
G
1 year ago
wiseblood
wisebloodContributor I
asked in Controllers and Music services

TuneIn BBC Radio Shows “song not encoded correctly”

I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”They were playing fine this morning, but they don’t play this evening.

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C
1 year ago
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FL_GirlContributor I
posted in Controllers and Music services

Sonos / Sirius XM still not working - any updates on this? Other apps are working

Pandora is working but Sirius is still not working.

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Airgetlam
1 year ago
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michelle206Contributor I
posted in Controllers and Music services

BBC Radio 5 Live Sports Xtra

Is anyone else having problems with BBC Radio 5 Live Sports extra. Tried tuning in this morning through my Sonos, but it's not playing and says that access is denied. I see that access is denied from outside UK but I am in the UK. Anyone else having the same problem or does anyone have a possible solution to this?Any help greatly appreciated.

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B
1 year ago
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