Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 28,386 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4305 Topics

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Pifrac
asked in Controllers and Music services

Spotify likes can't be played via the desktop app

Hello there, I would like to submit a bug report. On the S1 desktop app, when I select my Spotify “library”, then “titles” and hit “play”, an error occurs every time. I can’t run my latest Spotify library picks, nor on shuffle mode, to say it otherwise… Hope someone will find a way to make it work, maybe by loading a part of the library in the queue-list for example ?

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Airgetlam
1 year ago
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rpmohnContributor I
asked in Controllers and Music services

Samba share works on 1 speaker, not on the other

I have an S1 Sonos system with 1 Play:3 and 1 Play:5. I have a Music Library Setup to my samba share at //servername/media that has been working just fine until I replaced my wifi router last weekend. I’ve re-added the share and I can navigate around within the share just fine from the Sonos S1 app. When I try to play music from it to my Play:5 I get an access denied error. I can play music from it just fine to my Play:3, and if I’m playing music from it to my Play:3 I can then group in my Play:5 and it plays on both of them. If I then remove the Play:3 from the group, it stops playing on both. Please help, thanks! -Ross

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R
1 year ago
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the ZiGContributor I
posted in Controllers and Music services

New SKY network router will not connect , Phone app with no setting's

So yesterday i upgraded to a new SKY Router and have tried to connect my SONOS One pair of speakers etc, i have opened the APP on my phone which gives me the option ‘sonos and your mobile device must be on the same network ‘lets fix it’ ...tapped this and brings me to ‘Update Network’ tap this and it brings me to ‘Go To Settings’ which just brings me to ‘App Info’ page were there is no help to continue….i am so frustrated with this as i am going around in circles :(everyone was so helpful last time so here goes againany help appreciated :) thank you

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T
1 year ago
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daving313Contributor II
asked in Controllers and Music services

Amazon Music spotty, drop outs completely, randomly stops playing on some speakers

I’ve been using Apple Music and Pandora for years without issue on my setup.  I’ve recently moved to an Amazon Music Family plan so my kids can have music on their room echos. My setup… 5 S2 Ones and 1 Era 100.  Network is 1-Gig fiber routed through Eero Pro 6E Mesh.  I have 500meg down easily on wireless throughout the house.  All connected via WiFi, no Ethernet to any device. Since switching to Amazon music, when using the Alexa voice control or the Sonos app, music will stream inconsistently across all speakers in the group.  It takes about 45 seconds for every speaker to be playing the song and then after a few minutes it will randomly stop playing on some speakers but not all, or just stop playing completely.  If I switch to Apple Music or Pandora, it plays without issue and no drops.  Any help here?

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Corry P
1 year ago
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CLeisContributor I
asked in Controllers and Music services

Sonos - Sirius XM The Highway

All of a sudden The Highway on SiriusXM will not play on my Sonos. I received the note unable to play the selected item. I am able to play other stations now. There for a couple of days I couldn’t even play anything on SiriusXM. I have the older version of Sonos. I did delete the app on my phone and on my iPad to see if this would fix the problem. Still can’t play the highway, but I am able to play some other channels that I like to listen to. What can I do to fix this. The Highway is my favorite channel!

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A
1 year ago
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BretonMaitreContributor I
asked in Controllers and Music services

How to use Sonos in homekit

I added several speakers to Apple Homekit.  They show up in Homekit, but when I click on them, they show up with a greyed-out box and everything else grayed-out and a message saying “Not Playing.” This is the same on the iphone and two ipads. However, all Sonos speakers are playing music while the Apple devices give me the grayed- out box and “Not Playing” message.  I reset the router, wifi and powered down the Sonos system several times, with no effect.  I am not using a hub of any kind.  I am connecting locally via wifi.  Is there something I am missing here?

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B
1 year ago
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CHETAN971Contributor I
posted in Controllers and Music services

sonos radio just showing featured and browse radio

Hi, I live in Dubai, United Arab Emirates and recently I have purchased Sonos move. When I login on to the Sonos app on my iOS device and go to Sonos radio. I just see featured list and browse radio. I do not see Sonos presents or sonos stations. I see under the support section of availability of Sonos radio in United Arab Emirates. So this should not be a problem. What do you think is going on? 

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Corry P
1 year ago
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KmcContributor I
asked in Controllers and Music services

listening to multiple playlists on Spotify Premium

We have a couple of Sonos devices and one Spotify Premium account with multiple users who all have own play lists. Our issue is on Sonos, whomever is signed in, only their playlists show. I have read the content about adding additional accounts etc and switching between but we have one Spotify account so my question is whether there is a way to switch between playlists on Sonos?I dont want to see my husband’s tunes/podcasts etc and at the moment all I can do is search by artist name for whom I want. Same for other family members. The issue isn’t Spotify as we each have the app, go in, our playlists etc all there. This seems related to the single log-in/user issue of Sonos. Surely there is a workaround here?

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K
1 year ago
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nsackyContributor I
posted in Controllers and Music services

Most Threads Closed - So....

I have read countless threads about Sonos speakers not connecting using Airplay (on iPad) with the usual response of restart, reset …. ad nauseum… I reset everything, works for  a short time and then, right in the middle of a playlist… DEAD. Is there any real fix to this? I have 4 SL 1 speakers and the ARC soundbar. and this is really getting tiresome but before I leave a bad review, I’d like to get some feedback.

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1 year ago
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JohnmancContributor I
asked in Controllers and Music services

issues with Sonos app

I bought a play 1, some years ago, which has been working OK over the period. I recently decided to replace  my old LG smart speaker with a new, sonos one. Which I now regret.Since my purchase, I spend most of my time with the app, trying to find the speakers, sometimes unsuccessfully. Constantly  going through the same rigmarole I sometimes actually  give up.My account on the app,  email and system, is often one day greyed out and I cannot access anything. But the next it's  highlighted and functioning. Voice control, both Alexa and Google, are sporadic in their response. So given up, even with simple requests.Yet strangley, Spotify find the speakers no problem. So I can at least use that. I'm at a loss, other than accept, I've  made a mistake.Anyone else? 

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1 year ago
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ghostmanContributor I
asked in Controllers and Music services

Amp power rears in arc system to play music only

I see this topic discussed in several different ways, but I don’t see an answer (other than removing the amp from the system) or feature request.I have Arc+amp+sub in a system, but on occasion I would just like to play music on the speakers connected to the amp.  The technology is definitely there to do that...someone at Sonos needs to do the programming.  Or is there another way?

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Airgetlam
1 year ago
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McGnuggittContributor I
asked in Controllers and Music services

Where did the alarm interface go

Not sure what has happened recently.I've been using the Sonos alarm function on the S2 app without an issue for a while. After the latest update from the play store, the alarm notification / interface overlay isn't there anymore. I no longer have the floating box that let's me close or snooze the alarm.Once my alarm goes off, I have to open the Sonos app and manually find the room playing the music and press stop.Any ideas what happed to the alarm interface? How do I get that working again? 

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Airgetlam
1 year ago
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MMoreauContributor I
asked in Controllers and Music services

Can't reinstall my Deezer account

HiLast week-end I had trouble browsing my Deezer music on Sonos, so i removed my family member account (the other accounts left unchanged).=> my member account was no longer displayed in the list of Deezer accounts in the Sonos appWhen I tried to reconnect my member account, the beginning of the process was ok. I could select in the browser my member account. But when switching back to the sonos App, I got an error message saying that this account was already configured and that adding it was useless. But my member account was still missing in the Sonos app.I tried to reinstall my Sonos app, without success. I disconnected all my sonos equipments before trying again, without success. I tried from the PC with Sonos Controller and got the same error message. Any idea/explaination?

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Corry P
1 year ago
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jonathannyeContributor I
asked in Controllers and Music services

Sonos won't play Apple Music Playlist

When I select Apple Music → Library → Playlists, the error message “An error occurred while adding tracks to the Queue (1002)”. This also happens if I select Library → Songs but not when I choose Library → Artists or Albums. I can hear specific artists or albums but not playlists or songs. Any help would be appreciated.

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Corry P
1 year ago
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DrdaveorContributor I
asked in Controllers and Music services

alarm not playing

I set alarm to play sirius xm channel. It has worked for a while, no problem. Then in last 3 days it has stopped working and all I get is the Sonos chime. What is up ?I tried unplugging and plugging sonos back in. It didn’t work

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1 year ago
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Benet123Contributor I
asked in Controllers and Music services

Why Can’t Sonos Make a Universal Controller

A question for Sonos.  Why can’t you make a combined S1 and S2 universal controller?  Can’t your software be smart enough to identify and combine all of your speakers?  I get the hardware is different, but if S1 controls old hardware, and S2 new hardware, why not a S Universal that is smart enough to combine and control it all?  Or is this a way to force the sale of upgraded hardware?

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Corry P
1 year ago
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PingouricateContributor I
asked in Controllers and Music services

Android app - SoundCloud - Albums not visible

I've added SoundCloud to the Sonos app for Android, but I don't see the Albums menu entry in the app (the URL /albums on the website). How do I add it please?

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1 year ago
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YosemiteDaveContributor I
asked in Controllers and Music services

How do i listen to music that is on my hard drive?  

I have files WAV files on my hard drive that is on my desktop computer or phone and I want to listen through my Sonos system.  Is that possible?  I also get emails with music that I can stream on my computer and would like to be able to listen through our Sonos system.  I work in the music business and am sent music that is not commercially available.

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buzz
1 year ago
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RobbioTrending Lyricist I
asked in Controllers and Music services

Surround Sound from Local Library

Now that Era 300 means that Atmos music can be cast directly to ARC, Beam (Gen 2) and Era 300 without the need for a TV (Thank goodness)... Will it be possible to play local surround sound music to these devices too? I have a collection of multichannel flac files that I would love to put in the local library and cast to these devices without a tv. 

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Airgetlam
1 year ago
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PopcornPapaContributor I
asked in Controllers and Music services

Calm subscription not recognized

I have a fully paid Calm subscription. I have been using it with the usual issues that everyone reports, but now when I access Calm through Sonos, it says I don't have a subscription. This appears to have happened after finding out that I have to use a hard wired connection ONLY because my spectrum modem is not dual band, only 5. Any way to tell Sonos that I have a calm subscription?

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Airgetlam
3 months ago
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SwitchcaseContributor I
asked in Controllers and Music services

How to assign different Spotify accounts to different Sonos devices?

In my household I have a Sonos One in my daughter’s room, and an Arc and a Beam in other parts of the house. I have everything connected to my Sonos account using Spotify and Alexa. I want to restrict what my daughter can listen to in her room, so I set her up with her own Spotify account on my family plan and restricted explicit music.I can’t figure out how to set it up so her Spotify account plays on her Sonos One, and my account plays in the other parts of the house. I tried creating a separate Sonos account, but the Sonos app wouldn’t let me. I added both her and my Spotify accounts to my Sonos account, but couldn’t tell it to use one account on one device, and another account on the others.What can I do here? I will have to get rid of the Sonos One and buy some other speaker if I can’t restrict explicit music in her room.

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106rallye
1 year ago
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LarseckContributor I
asked in Controllers and Music services

S2 bug

My system can't be found in app and have difficulty to restore and find system again.  Started with my boost that wouldn't update. (Version 15.1)  Now I've spent a long time getting it up and running again, but that could indicate a too quick update.  I hope for my sake and that of sonos fans that sonos rushes an update that fixes the bug!

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106rallye
1 year ago
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DarkonIVContributor II
asked in Controllers and Music services

s2 Android 15.1.1 app queue glitch

With the app unloaded, now tapping the Sonos S2 app icon open Sonos to the last used speaker groups music queue instead of opening to the speaker group.Previously tapping on the widget album cover or tapping on the S2 app icon would open S2 to the My Sonos or last used speaker group page.All widget touch points appear to work correctly. To be crystal clear, this appears to be only an issue when tapping the Sonos S2 application icon from a home screen or from the app tray.  I'm not sure why opening directly to a speaker group queue would ever be desired, and if it were to be an option it would be one that we should be able to turn off.Tested/confirmed on Android 13 on Pixel 4a and Samsung S22 Ultra. 

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D
8 months ago
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swipethemagnetsContributor II
asked in Controllers and Music services

Sonos Mac S2 app not working aftr macOS Ventura 13.3 Update?

Not sure how this happened, but since I installed the latest macOS Ventura 13.3 Update, my desktop app no longer works, doesn’t show anything at all. Strange, since the app on my phone works, but no desktop. Here is a screenshot, you’ll notice no system (I have 7 Sonos speakers): Super frustrating. 

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A
1 year ago
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tchameleonContributor I
posted in Controllers and Music services

Sonos and Amazon Music issue

I have purchased 200+ song on Amazon Prime. When I access them within Sonos it will only play 48 of them. Anyone having a similar issue?

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Stanley_4
1 year ago
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