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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,164 Topics
  • 51,456 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7164 Topics
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f15soloistAvid Contributor I
asked in Controllers and Music services
Apple track pad swipe issue

I have had the same issue while using TWO different trackpad with TWO different iMacs. When I browse even with side swipe turned off I have the same issue as the Magic Mouse issue in the now closed comment. Old Mac and track pad was doing it for over a year. New Mac and track pad (humble brag) delivered today. Does the same thing. So it goes across computers, peripherals, software.

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M
5 months ago
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DrSnapContributor I
asked in Controllers and Music services
How to cast from Tidal app to Sonos?

Hii am looking to switch over from Spotify to Tidal.but one of the main features I use is Spotify Connect, where I can select my Sonos speaker(s) from within the Spotify app.i read that the same should be possible from Tidal app, but my Sonos speakers don’t show up in the app.. (Screenshots above show Spotify app and Tidal app next to eachother).And I KNOW that I can use apple AirPlay but that is not what I want, because my phone doesn’t always have good Wifi reception, so I want the music to be streamed directly from the Tidal Server to the Sonos speaker and not going through my iPhone.  BONUS QUESTION:Is Tidal integrated with Sonos Voice command? Currently it is still not possible to search for Spotify music via Sonos Voice command.

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Corry P
4 months ago
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RJJRContributor I
asked in Controllers and Music services
I can't connect to Homey Pro.

Has anyone had same problem and know of a fix?

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R
5 months ago
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eptreygContributor I
posted in Controllers and Music services
Need to find a compatible NAS with Sonos

After having my WD My Cloud Home no longer work with Sonos, I need to add a new NAS to my setup, specifically for Sonos.  Is there a list of compatible NAS options out there? Or is there something I should be looking for?  I don’t have a lot of music, and could get by with 2TB to have plenty of room to spare, I just don’t know where to begin this search.

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K
4 months ago
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VinndalfAvid Contributor III
posted in Controllers and Music services
"no selections available" error recurs repeatedly with no obvious cause

Very often now when I open up Sonos and browse into my music library I see no content. It just says “no selections available.” I have reported this problem on the forum twice before without achieving a clear resolution, and the problem is becoming more frequent. To recap:Sonos system is up and running. It can play from Spotify. My music library is on a Synology NAS, where it has been for years. I ran Sonos for a long time without trouble. This problem started surfacing late last year and has become more frequent. No relevant messages appear in the error logs of either Sonos or Synology. The first thing I check is always whether the music file share from Synology is actually accessible on the network. It always has been. I can browse to it from my Windows desktop and see all the files. I can log in to the Synology device portal with the credentials for the Sonos account I created there. No problem. It’s all working. The music files are there.  I also check the Music Library settings in

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V
5 months ago
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peppecannoneContributor I
posted in Controllers and Music services
Sonos app direct control by Plex app not available anymore?

I’m having trouble triyng to play music on my Sonos system through the Plex app, it works fine playing music located on my Plex library using the Sonos app but just won’t work the other way around. When I try to do so I get an error message like this in the picture, both on my sonos app for desktop and on the sonos app for iPhone. I’ve been talking to the Sonos call center for support and they tell me Sonos is no longer allowing Plex app to directly control the Sonos app, but can’t find anything related to this on the internet. Can anybody help? Any suggestion would be much appreciated. 

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Ken_Griffiths
4 months ago
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MarcusPosAvid Contributor III
asked in Controllers and Music services
Favourited radio stations

Following the update I cannot get my preferred radio stations to play, even through the new search function.

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C
1 month ago
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matador7Contributor I
asked in Controllers and Music services
Sonos ignoring volume normalization tags?

I have applied track level volume leveling tags to my library.  Tracks play back at same level on computer speakers using MediaMonkey, MusicBee and WMP, but when played through sonos system volume of different albums is all over the place.  When I look at the properties of each file I can see normalization has been applied. Leveling was done using MediaMonkey.  Files are either mp3 rips or downloaded from Amazon, not iTunes.Thoughts?

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Ken_Griffiths
6 months ago
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KosEnthusiast I
posted in Controllers and Music services
multiple alarms in multiple rooms

I have 4 rooms where I want individual alarms … but the alarms overlap each other in the timespan needed. Not possible or…? Does alarm 1 have to end before alarm 2 can start - and so on?

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K
5 months ago
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danjrichardsCollaborator II
asked in Controllers and Music services
Brennan EZB remote

Has anyone used the Brennan EZB remote? It looks good, but I can’t find any reviews.  brennan.co.uk/pages/exciting-new-gadget-coming-soon 

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Bumper
6 months ago
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anim8trContributor I
posted in Controllers and Music services
Content on Calm not available through Sonos app

My question is related to Calm content NOT available via Sonos. For example, I can’t seem to locate “Your Favorites”, “Recently Played”. Is this a Sonos or Calm issue? I saw an earlier post that certain types of Music on Calm are not available via Sonos… BUT this is a different topic. Any insight into why these sections do not show up in Sonos?

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A
4 months ago
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MichbcnContributor I
posted in Controllers and Music services
slow app and music being disrupted

So I got 4 Sonos 1 and one sub since 8 years and recently added an era 100 for my restaurant. While I’m happy with the amazing sound quality, I’m increasingly annoyed with the very lousy performance of the app and also sound disruptions, which is unacceptable. I’ve did EVERYTHING which the so called  Sonos technicians (perhaps they are bots) recommend. Got 1Gb fiber and then a latest generation mesh which is guaranteeing at least 600mb up and download in the whole restaurant. Sometimes I even shut down the power of the whole restaurant to reset all the speakers. Doesn’t work. Network is optimized for interference (coz that’s another argument or excuse Sonos uses). Curiously enough, when I play Spotify through the Sonos app I got random disruptions and when I use Spotify directly and connect to the speakers it NEVER disrupts. Starting the app when I want to control the music Takes ages. So this is so upsetting im really starting to look for another brand. I’m tired of all those excuses

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Airgetlam
4 months ago
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Tinroof89Contributor I
asked in Controllers and Music services
connection to ipad app keeps dropping

Connection to iPad keeps dropping on wifi

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Airgetlam
5 months ago
RealSconeKid
RealSconeKidContributor I
asked in Controllers and Music services
Shuffling Amazon Playlist

I can see this has been asked many times but I've yet to find an answer that solves my issue.I have an Amazon playlist of around 900 songs and growing.This playlist shuffles with no issues on my phone, however not via Sonos When start Sonos either via the app or Alexa I only have access to 500 songs and they don't shuffle properly. There are a fraction of songs which continually shuffle, but most never do.if I shuffle via Amazon and connect to Sonos, I apparently have access to the entire playlist, but again only they same few songs play again and again.I've refreshed music, deleted Amazon and reinstalled and the same with the Sonos app.I love my Sonos system but this is doing my head in.I really don't want to change music streaming platform, but do any other platforms work better?Many thanks ​​​​​​

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D
3 months ago
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tvjazzmanTrending Lyricist I
asked in Controllers and Music services
Music Library not complete

In the last week, I noticed that my Sonos music library is incomplete and missing items on the PC app. I re-scan the drive and it all reappears only to disappear after the next overnight scanning. I re-scan and all the items reappear etc. Also, on my iPhone on “My Sonos” main page for the mobile app I can see many items but when I pick them, I get a message similar to “items not available” etc though I don’t have the proper language as I just completed a re-scan.. All my speakers are Sonos Moves though that would have nothing to with these issues..

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T
5 months ago
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Parsec2020Trending Lyricist I
asked in Controllers and Music services
Preset shortcuts

Does anyone know how to make shortcuts or presets, specifying speakers, source and sound levels in the Sonos S2 app? 

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Corry P
5 months ago
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tvjazzmanTrending Lyricist I
asked in Controllers and Music services
My Sonos message "Sonos doesn't have enough free space" when saving a queue as a playlist"

I have 7 Sonos Move speakers, all in “play all together same source” mode and in trying save a playlist I get the message "Sonos doesn't have enough free space" when saving a queue as a playlist". There are no playlists in my Sonos Playlist area except for ones (named but blank) that have been named but not saved to as I try to figure this out.  The mp3 files all come from a hard drive that is connected to a router. I recently replaced the router, re-connected the Network Drive and all is seen by Sonos. My current attempt at a playlist has 8428 .mp3 files so not over a 10k limit etc.

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T
4 months ago
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ClemscotTrending Lyricist I
asked in Controllers and Music services
NAPSTER ISSUE: 'Unable to connect to Napster' and 'No selections are available'

I create Sonos Playlists with songs from Napster. When I play the playlist I will get an "Unable to Play...lost connection to Napster" message for some songs in the playlist. I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. It is exactly the same whether I’m on the Sonos (2) Desktop Controller or the Sonos (2) Mobile App. I now have about 500 songs that need to be deleted and reloaded. On top of that, when I search (Napster) for artists/albums/songs, I am now finding that huge numbers of them come up with ‘No selections are available’. Napster is now practically unusable - as is my Sonos system. I have tried: 1) deleting and reloading my Napster Account - no change. 2) Turning off my router for 2 minutes - no change. I am not the first person to post

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J
4 months ago
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EsBeeContributor I
posted in Controllers and Music services
sonos:1 no longer connects with system (not registered?). app version issue?

I have a Play:5 and a Sonos:One, both in the same room, used to work just fine. Now, I cannot connect Sonos:1 (“not registered”) 

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controlav
5 months ago
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PerizosoContributor I
asked in Controllers and Music services
Sonos App suddenly stopped connecting to Tidal

I have a Sonos Connect and control it using the Sonos app on Android. Last week I stopped being able to access my Tidal service from the app. I tried re-authorizing, and got the message that it had worked, but when I returned to the Sonos app it said “”There was a problem adding the Tidal account. Connection could not be made.” I have uninstalled and reinstalled the Sonos app, have rebooted everything, have checked my Tidal account to make sure that it is functioning normally, but I still get the same result. Any ideas?

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Corry P
3 months ago
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SOinsaneNOS Play1Contributor II
posted in Controllers and Music services
What happened to Cruise Control on SONOS Radio?

I no longer see Cruise Control Station on my S2 iPhone app. Any information about why?

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A
5 months ago
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Sugar1Contributor I
asked in Controllers and Music services
Sonos Radio on Iphone air buds

Can I play Sonos Radio on my iphone air buds? I do have Sonos speakers at home, but when I go for a run I want to continue the same station.

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6 months ago
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jimbob123Avid Contributor I
asked in Controllers and Music services
TuneIn (New) on Sonos - strange behavour

HiTuneIn had a promo last week, offing Premium for £39.99 for the year instead of £79.99, so i decide to bite. I have it set up on Sonos but it’s a bit “weird”,a dn I don’t know if it’s user error, TuneIn issue or Sonos issue.For example, if I click Browse Genres I get “no selections are available”, same for “Find your decade & genre station”. But if I click Music then Top Music Genres then Country then Top Country I can see some stations. And I can also click Music then Top Music Genres then 80’s then Premium Stations I see Nation 80s (and nothing else).I have clicked Reauthorise.Many thanks Jim

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Airgetlam
5 months ago
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RazerContributor I
asked in Controllers and Music services
S1 and S2 set-up Problems

I have six first generation and two 2nd generation  speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

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Airgetlam
4 months ago
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stlguyContributor I
posted in Controllers and Music services
Upgraded S2 Mac Desktop app doesn't show complete Amazon Music Library

Both on my iPhone and my Macs today, once upgraded to the new app ver 16.1, Sonos OS S2, Build 78151030, Sonos ID 119903290, Amazon Music displays A through S.  Nothing more.Note: Amazon music displays fine on my BlueSound Node App, A - Z.Any help getting this resolved?

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S
5 months ago
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