Senaste tiden får vi ofta upp att vi tappar anslutning till Spotify, vi har den senaste uppdatering osv.
Vi har detta på 2st gym och det händer alltid lika på båda gymmen
Ditt bekräftelsenummer är: 1087330595.
Question
Spotify Anslutning
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+17Hi
Welcome to the Sonos community and thanks for reaching out to us and submitting a diagnostic. I understand that you are having audio dropouts when playing Spotify. Let me help you out with that.
The submitted diagnostic shows that your Sonos is having issues with a stable connection to the Spotify Music server. This situation may be caused by either a poor internet connection or wireless interference. I would like to share with you some guides on how to possibly fix this issue.
- Reduce wireless interference as this creates audio dropouts and/or audio skips.
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Music service audio stops or skips which may help troubleshoot with the basics about audio cuts and audio skips.
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We may also want to go through this guide to better understand supported audio formats on Sonos.
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I would also suggest changing your Sonos system’s wireless channel and if possible your router’s wireless channel to avoid Wireless congestion.
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I would also like to ask if the issue re-occurs regardless of the music service or does it only occurs with a specific music service? We may want to observe. and submit a diagnostic so we can better understand what is going on with your Sonos system.
Please let us know how it goes. We are always here to help.
Thanks,
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