Controllers and Music services

Hello there I recently transferred my sonos account to a different email but it still asks for the old account to whichI don’t know the username or password to. So I can’t add any new products or much of anything :/ Anybody know the solution to this?

I have been using my Apple TV with my Samsung TV for years just fine.  The Apple TV is about 2 years old and the TV is 6 or 7 years old.   The sound on the TV is pretty bad, so I recently connecting my Sonos One to the Apple TV via Airplay.  It worked well for one movie.  But ever since, I get a HDCP error whenever I try to play a movie or show on Netflix, HBO Max, or Amazon (actually, sometimes I will get volume but a blank screen).  YouTube TV and YouTube still work fine.   I have disconnected the Sonos One and unplugged it; I have also unplugged the Apple TV, reset it, unplugged the TV, switched the HDMI cord to a different port, changed the HDMI cord entirely, and all variations you could imagine.  The problem persists.  Just a week ago I was having no problems.. Has anybody encountered this?  Any ideas how to fix it? 

Last week Pandora kept dropping off after a few songs or so. Today I get this error message.  Pandora says they have no outages - any ideas as to what this is all about?  Would be a paying subscriber make these problems go away?

I have a Mac mini which had the Apple Music (formerly iTunes; I am not referring to the subscription service by the same name which I also have) set up as the Music Library. I had some version of this setup since 2013. My Sonos components are grouped into five zones, two of which are Soundbar, two Play:1 as surround, and Sub; the other three are two stand-alone Play:1, and a Move. All are on 12.2.2 (build 61183220) except the Move which is I note is 12.2.4 (build 61185090), but no updates are available. The Mac mini is running Catalina 10.15.7; it has some security updates but no major updates recently as that is of course now Big Sur, which isn’t supported on the Mac mini I have. The Mac mini’s primary function is as an AV unit so it is connected to a TV, and about two weeks ago while watching something I noticed the Sonos app bouncing, reporting it could not update the Music Library. I then noticed it was doing this every day, with the 2am update presumably having failed. So, I delet

I’ve had Sonos Play:5 (Gen 2) for a few months now and it worked perfectly via Spotify Connect. A couple of days ago I purchased a second Play:5 to create a stereo pair and since then I am unable to play via the Spotify app?I’ve deleted and reconnected Spotify, reset my router etc and it still won’t connect - any ideas?

Hi my Playlists appear on the app on my iPhone, but not on my iPad. If I play my playlist though my iPhone and then open my iPad all my playlist appear. How do I get them to appear on the iPad without having to play though the iPhone

Hey guys, All my speakers (Sonos One, ARC, Beam) disappeared from my IPhone 12.  It is there on my other devices and I can play music via the Sonos app.  I just can’t play it from my native phone app.  Anyone have an idea of what it is?  Sonos support is beyond useless.  I never had problems with any of their devices until now.  When I need help, they are simply useless.  

Pandora stopped working all of a sudden and I get the message “Unable to browse music” on the sonos app.  Pandora works fine on my phone otherwise

The problem I am having is very similar to a previous thread that is now closed (iTunes 12 playlists issue with NAS - playlists available but all tracks report 'Unable to play' 'cannot be found'). The solutions suggested in the closed thread did not solve my problem. My iTunes (v. 12.9.5.5) library is hosted on my laptop that is running Mojave (v. 10.14.6). I copied the Music folder on my laptop to the NAS server (i.e. a perfect copy) then updated the music library in the Sonos app. I am able to play all the tracks in my Sonos music library so Sonos is able to locate the copied music folder. However, when I select a playlist from the “imported playlists” menu I get the message “unable to play ‘name of song’- the share ‘//ip address/public’ does not exist.” The “public” folder is at the root level of the server whereas the correct path for the playlist is “public/shared music/music/itunes.” This is the same path as on my laptop, and the playlist works fine when played from iTunes on my

When I look for albums by a particular artist, I search on the artist and then select ‘Discography’. For some artists the Discography search brings up only a few albums of their albums, even though many more are available through my music streaming service (Deezer). Although I can find these other albums by making other types of search, I do not understand why the Discography search does not list them. Has anyone else experienced this? If so, is there a fix? Hope you can help.

Hi, I had Amazon Unlimited account which I've now ended. Everytime I now search for music and click on the songs shown I get a message that they are only available through Amazon unlimited.  I've deleted Amazon from Sonos, re-linked my account and I'm still getting this issue.  Any ideas what else to try?  

Good morning, when Google Music went black I changed for a paid subscription with You Tube Music and uploaded my own music. When searching for music in the Sonos S1 app I could choose between Spotify and the music from You Tube Music and my uploads. Since some months You Tube Music doesn’t appear on my searches anymore in the app. The app however tells me that You Tube Music is active in my S1 app. I deleted and restored the You Tube Music connection to my S1 app. , which worked flawless, but whatever I try there is no You Tube Music popping up in my searches!!!!! Please help!!! Many thanks in advance!peter

I continue to have this error when using SiriusXM and Sonos but it only applies to certain channels?I’ve read all the previous posts and tried their techniques but nothing will work- also the most recent post I’ve seen is a year old just submitted diagnostic but don’t have the number 

Hello,I got a Sonos Beam recently and it’s very good but I’m trying to play music through Spotify Connect from my phone but it doesn’t even display the speaker.I tried from my laptop and another phone (Android and iPhone) and no luck, no Sonos Beam displayed, despite being on the same wifi network (I forced every device to be on the 2.4 GhZ network).I tried a lot of things (rebooting everything, disconnecting the app, etc.) but no success.I can play Spotify from the Sonos app but I would like to just use Spotify Connect.

I just installed a new Synology DS218 NAS but when I try to add the server I get the following message.  SONOS was unable to add the music folder.  Please check that the path to the folder and the user name and password are correct.  Reason.  There was a problem adding the new music in the shared folder "|MusicServer\Music" to SONOS.  There is no error code but there is a link to a help page to do with serverstacks but that seems to be a different issue. I can add a music folder from the PC with no problems.  Can anyone help please?  Thanks

I have had an Audible.ca account for many years, I bought Sonos originally so that I could play my Audible books on Sonos.  It worked well, but in the years I have had it, searching the Sonos/Audible book list has been a nightmare.  It rarely worked and never, for example, gave a complete list of the books I had for any given author.  In a bored moment, I tried it again yesterday - Joy!!! - search on Audible/Sonos worked perfectly and very quickly, amazing - nothing has changed on my Sonos for a while and I really do not keep track of Audible updates, so no idea when or why the system(s) started working.Today, I thought I would search for a book in my Audible library via Sonos and play it - but the Sonos service was not longer visible on the MacBook Pro.  All I have done since last night is switch the Mac off last night, then on today - but there is no Audible service on the Mac, So I re-added the service, re-registered (it said I was already subscribed), the service reappeared in the

Following my upgrade to Sonos Controller S2 (to accommodate my new OneSL speaker), I can no longer access my music library.  I’ve tried deleting and re-adding it, but the add gets access denied,also.NOTE:  When I upgraded to S2, I got an error message saying that SonosLibraryService could not be started.  I’m guessing that may be the ultimate source of my problem.  If so, what can I do to fix that issue?

I have just tried to search through genre, for the first time in a while and I see that the message “No selectins are available” comes up.  Why is this happening now when it didn’t before?  It’s the same  when I use the Android app as well as my PC.

My Most recent Itunes Playlists are missing, not just from Sonos, but from seemingly the back end of my Macbook. For Example “Xmas Car 2” created this year. It does not appear in Sonos when I refresh or update the library. However, it also does not appear in “finder” on the laptop. It does appear in the actual Itunes. Along with more playlists more recently created. And the older playlist that do appear in both itunes, sonos and the itunes media folders on the computer. Where are these playlists and how do i get them into Sonos? So the issue is not thattI dont know how to update my playlists. Its that this process is not working. And I cant find the new playlist in my computer in order to add a new location for Sonos to find them in. I hope that makes sense, I realise this is probably a problem with Apple, but there is nothing I can find on their forum about this. FYI my music is not in a  Cloud, it is on my computer.  Cheers, Rich

hello,i recently use sonos connect with 2 sonos one, i mainly use it with my macbookair connected in rca to the sonos connect (and after via amplifier with wired speakers).when i send music via itunes or internet on macbook with audio local source (RCA), each time, after few seconds, music stops, signal switched off, sonos connect starts blinking white (signal lost), and the local source entry no longer appears.When i use radios on app (sonos radio etc...) everything is ok, no lost signal. Is semeone can help me please ?I already changed channels, switch audio compress… Thanks,Benjamin

Hello! One internet radio station I’m listening to recently switched to HTTPS and is not accessible through Sonos app anymore. Old URL which now redirects to the new streamhttp://pbb.laurentgarnier.com:8000/pbb128 New URLhttps://pbbradio.com:8443/pbb128 I’ve tried to add both URL manually but it won’t connect and there’s no error message at all. It works if trying through a browser, ITunes, VLC, Audacious or if I’m using Logitech Media Server to stream it to my Sonos Port. Any idea how to make it work again? Thanks,Christophe

Hi,I'm using a Huawei 4G Router 3 Pro and have dropouts when playing music from Tidal HiFi. When I'm playing internet radio or using another music service (Telmore musik), which is lower bandwidth (320 kbps) I don't have dropouts. I'm using a Connect gen. 2 hardwired to the router through an unmanaged switch.  I know that LTE routers are not supported by Sonos, but am wondering if anyone has managed to use Tidal HiFi with a LTE Router? ​​​TIA Moba

Both were working fine until recently. Now Sonos One speakers don’t appear in the Spotify ‘Connect to Device’ window. I CAN find the speakers if I go through the Sonos app (desktop and iOS), however.Most frustrating.Everything is on the same wifi network.Please tell me there is a simple fix 

In both the Android app and the Windows desktop app, when selecting the YouTube Music Service, it only lists ‘Playlists’ in the Menu. There is no ‘Songs’, ‘Albums’ ‘Artists’ etcHowever I can use the search facility which brings up some but not all of my YouTube Music content. I have a free YouTube Music account, however I’m sure these things were working properly last time I checked. Anyone else have this issue or know how to resolve it?Many Thanks.

To be honest, despite my initial expectations, I’m pleasantly surprised by the programming on Sonos Radio. In many ways, this is a unique offering -- no small feat in the crowded streaming media world. The commercial breaks, though short, are frustrating. I’d be willing to pay for a commercial-free stream of Sonos Radio. Is that available or a potential offering for the future?  Thanks -- Robert