apple music library unavailable - no support from sonos or apple

Userlevel 3

Hello, I was on the phone with Sonos AND Apple today. Sonos says it’s Apples issue and Apple says it’s Sonos issue. I don’t see anything from my library on the Sonos app:

Does anyone else have this issue? I’ve been having this happen since I signed up for Apple Music 5 days ago. When I search for one of my playlists by name in the search, I get the same screen I took a screenshot of above. 

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