Controllers and Music services

Unable to set alarms. System fully updated. All existing alarms deleted but nothing new is saving. 

Once the Sonos app for Mac updates, I lose my Music Library. I then have to go through some weird way to get it connected again. This is the best way to get it reconnected that I have found: Once I get it connected and able to hear songs from my Apple Music library, it only plays the songs that I have previously added to a queue or playlist. If I look for another song in my Music Library to add to a playlist (or queue), it tells me there are “No selections available.” I’ve tried updating my music library (I do realize it takes a while), but it doesn’t seem to help. Any suggestions? 

Unable to activate anything on Sonos S1 app, new something was wrong this morning when alarm was Sonos chime and not the radio, and the unit wouldn't respond to voice command

Hi! I have the Sonos One speaker, and the Sonos Ikea speaker, and it’s always had a big issue playing podcasts from Spotify.  Playing music from audio (via Airplay, or the other option where it’s not airplay but I just choose the speaker in Spotify) works perfectly.  With podcasts it will just randomly stop for 5 seconds and start again.  This happens whether I use the Airplay option in Spotify, or the option where I choose the speaker in Spotify. Any solution??s

Hi, Just added a RAY to my system  (4 x S1) and installed the latest version of the app for windows (Sonos_85.0-64200).The controller is just blank and I cannot work out what to do to make it active.The app works fine on my mobilePhoto shows the app screen on my pc which is running win 10.Any help much appreciated. 

I'm fed up with Sonos products that can't stream music from my Apple Music service. I'm not even talking about the multiple bugs with speakers that lose connection to the network or the app that changes the name of the speakers as it pleases. I'm going to abandon this brand that is getting worse every year if all the problems aren't resolved quickly.

Hello community,Since yesterday I couldn't re-authorise Tidal since I did a reset of System on my Move 2.I´m 100% I´m using the correct email and password, for it does go thru the login… yet smapi.tidal.com keeps giving this:  

I have two Sonos system, one system with Sonos 2 app, and newer devices, and one system with Sonos 1 app and a connect device that does not funcion with Sonos 2 app.Since a couple of days Sonos is preventing me from using the Sonos 1 app. Instead they are showing a screen, instructing me to use the new Sonos app (which is impossible with the Connect device).Anyone else experincing this?

I know that Sonos speakers are limited to playback of 24/48 files.  I know that the Sonos system will convert 24/192, 24/96, 24/88.2 files to 24/48.  Does it also up convert 24/44.1. My real question is, is it better to allow the Sonos system to convert the files on the fly to the 24/48 resolution or would using a third party app to make the conversion to 24/48 prior to playback be a better option?  Would there be any gain/loss in performance and sound quality by converting those files prior to playback on Sonos equipment

Hi all, I’ve read a few comments where people have had similar experiences regarding loss of personally curated playlists, so assumed mine had disappeared into the Sonos ether for good, after  disastrous app update. I’d resigned I wouldn’t purchase Sonos again (6 speakers in!). However, just went to start over and when I went to add/save a song, all my previous playlists appear! I’m now hoping they’re still there somewhere but I just don’t know how I can access them? Any advice 🙏 

I would like to be able to switch between my favorite sources in a simpler way by having a “PLAY” option for each Sonos Favorite on the home screen rather than having to select the station then pick play. If you want to switch between stations currently it’s a couple unnecessary steps to go back to home, pick another station, then start playing that station. If you could pick “PLAY” somehow (like the added red play buttons below) for each station directly from this screen, you could much more easily switch stations if you don’t like a song or want to switch for another reason while simply staying on the same screen. 

Can’t tell you how disappointed I am with Sonos allowing  1st and 2nd gen products us on their apps - example I have a gen1 connect amp that ran my (bose500) outdoor speakers for many years.My daughter 18th birthday came along (hadn’t used them for 6 months)went to check all working, only to find the amp is not “compatible” with S1 app.myself anD my son (great tech knowledge) tried for hours to get to work, kept telling us to upgrade Sonos App only to find it timed out (we think because it couldn’t find compatible products, but that’s the point we could confirm ANYTHING.We then had to scramble for other music options.now I’m a fan of Bose and UE PRODICTS.so much easier and seamless to use.Sonos have the lost the plot. I wonder if this “non-comparability” issue is an attempt by Sonos to get me to upgrade, which I may well have done if this didn’t happen.there is literally nothing SONOS can do to getme spend another $ with

Why still no multi genre tag support?

As with many others, since last years software update I cannot use my music library properly. Album listings are all messed up and re- installing the library doesn’t change anything. I am also struggling to re add the library as Sonos insists on it being done as  local user, which I do not normally do. I log on with my microsoft account as I did before the update but all I get is error 913. I have logged on with a local account and get the same result. Folder sharing as a far as I can see is set up correctly. There is no sign of Sonos addressing this issue, they just appear to assume that everyone is streaming their music from the web. Any suggestions welcome.

Hi All,I have not seen this request.Unless I have overlooked this, I propose to Sonos developpers to add it: Sonos controller would be able to play a preview (10 seconds or user defined duration) of every track on a folder or on an album.At the time of Compact disc, some CD players (SONY, Technics, Onkyo, etc.) had this already 30 years ago.Probably an easy one to add. Can also add the functionality to play this discover mode with skips, say play all the songs in a folder or album with playing 10 seconds of a tracks by skips so we get to discover the beginning, the middle and the end of tracks. Very useful for DJ’s like. Currently doing it manually when preparing a show. Very time consuming having to stay in front of the computer to do this.Thanks from ParisJFBO Moderator edit: combined posts

It’s mind blowing the poor quality of the service you provide. I’m so tired of it.  How is it that every time I try to play music on my Roam I can’t! when I play music on my bean and other speakers through wifi and want to add my roam to the mix it doesn’t work. Whether through Spotify or Sonos app. I have to basically shut down everything and reset the Roam for it to play. What kind of tech is this? After so many complaints from customers and still buggy app.  You guys were supposed to add the controls from the lock screen. Nope still nothing. Even in the control center it doesn’t show up. (IOS) the app is useless. I 99% avoid it at all cost. Unless I have to connect a Roam. 

Can you guys seriously listen to the consumer?! I see several feature request for a schedule, timer, or auto shut off for Night Sound and Speech Enhancement?! Since having a kid it’s constantly left on for days sometimes weeks till I wonder why my system sounds off then remember to check. The worst of it for Sonos is that I’ve tried to show off my system a couple times to family/friends while wondering why it didn’t have the kick or immersive sound only to realize after the fact that those settings were left on. I see several community and Reddit posts requesting this feature spanning several years. It longer feels like a nice to have feature and more of a nuisance at this point.

I can’t “heart” Apple Music songs in the Sonos app, like I might be able to in SoundCloud, which shows the heart next to the song title in the same screen that contains album art and music controls (play, pause, seek, etc).

This is driving me crazy. I’ve got Spotify desktop app open on Win10. I can play an album or playlist fine, in the order I want. Shuffle options are OFFAs soon as I use the Spotify app to “Connect to a device” (in this case a Roam sitting next to the laptop) the queue completely changes and the SHUFFLE option turns on in Spotify. If I disconnect the Roam, the shuffle feature turns back off and the queue reverts back to normal.What is going on?To compound matters, the exact same thing happens if I use the iOS version of the Spotify app yo connect to the Sonos Roam. If I choose to play the music on the phone, it reverts back to the normal order. If I try to launch the playlist from from the desktop Sonos app (ver 16.6  S2  83161210) I just get “the connection to Spotify was lost” error message.  It’s unusable. I’ve tried uninstalling the Spotify service, reinstalling it again too.If I try to use the Sonos ios

Hi everyone. Hopefully someone can assist me. I have a number of issues with the playback with my system but today my question concerns the Sonos app. The Brennan will send 20 music tracks to Symfonisk and start to play. The album art is displayed on the “now playing” page along with the Artist/Track information. However the queue does not show any information only 20 placeholders. Actually it does display the animated “playing” bars for the track now playing and advances to the next track when it should. If the artwork and track information is available to the “now playing” page why is it not showing in the queue? I have tried the Windows app and it shows everything. The artwork and track information is clearly visible. I’m thinking it’s an app problem but is it a setting that I’ve missed? Any suggestions?

Simple question - why is the Sonos app so slow? When I open Apple Music or Spotify, there is no loading time. The Sonos app seems to be 5-10 seconds. Even clicking on a platform source and finding a song is slower. I can’t put my finger on it, but it just isn’t snappy like other services.  my alternative is to have Apple Music send directly to my Sonos speakers, but it doesn’t appear to play Atmos if I do that.  is there any chance Sonos will make their app as fast as the service apps, or allow me to send Atmos to my 300s?

Seems recently, within the most recent Sonos app update (80.20.35) I have noticed cutting out on one or more speakers within my system only when streaming Apple Music with a track in Hi_Res or ~Lossless format. Sometimes the speakers bounce from one to the other or cutout intermittently and then temporarily come back. (6 One SL’s, 1 Move, 1 Sub Gen2) All speakers on Wi-Fi - 5GHz (eero mesh)When this cutting out occurs I can see the Wi-Fi radio analytics spike to a ‘congested’ state within my eero mesh system. Streaming any of the other music services I used in the native Sonos app (Amazon music, Sonos Radio, iHeart, Sirius XM, ReListen) do not cause intermittent cut-outs or issues when streaming.When I stream to my Sonos speakers via AirPlay directly from the Apple Music app I do not have the speakers cutting out intermittently when a track is streaming Lossless or Hi_Res.This issue just came up in the most recent app update or perhaps it wa

Hello, after a year, a new CEO and now a “we are sorry” phase from Sonos, I want to put a very niche feature back on the table for a future sprint from your dev teams :The support of custom providers.Yes you might want HTTPS, but I know how to install a reverse proxy.Please let us, the tech advanced people do cool tricks again and let me use subsonic again with my Sonos system.https://en.community.sonos.com/controllers-and-music-services-228995/airsonic-subsonic-bonob-support-6893831

When playing music from Apple Music in the Sonos app (not AirPlay), most tracks seem to correctly apply album-based loudness normalization. That’s great! However, if the song is only in Cloud Music Library (i.e. uploaded from my Mac and unavailable to be matched in Apple Music), no normalization is applied, and the song can be wildly louder or quieter, which makes the Apple Music–Sonos integration completely unusable for me, especially if I want to shuffle a playlist of mixed sources, which may have me frantically running for the volume slider between each track.These Cloud Music Library tracks have normalization data (iTunNORM tags) in them, whether scanned by Apple Music when adding to the library, or by a third party app. Apple Music has used iTunNORM tags since it was called iTunes, and it has always worked fairly reliably in Apple Music’s iOS apps (excep

When I open the Sonos App, go to Amazon Music Service > My Music > Albums and choose an album from my Amazon library, no play, shuffle controls appear. This just started this last week or so and I’ve tried the usual: signing in and out, reinstalling, reauthorizing Amazon Music.  Anyone have the same issue? Support for Amazon and Sonos drew a blank and pointed fingers at each other.