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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,809 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8347 Topics
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Crash67Avid Contributor I
asked in Controllers and Music services
upgrading components to enable airplay

I have a number of older components grouped into various rooms and as I understand it , none of these components support airplay.  From reading community responses it looks like I would have to upgrade only one component in each room in order to use airplay in that room. Is that correct? (e.g., playbar, sub, and two play ones in room….I would replace a single play one with Sonos one and then entire room would be enabled….is that correct?)

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1 year ago
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jmkramerContributor II
posted in Controllers and Music services
Amazon Music Showing Old Speaker Names from a Different Network but not current network

Problem:  After resetting and moving to a new residence (and wifi network) Amazon Music shows the old speakers names and not the new one’s I recently moved from one residence to another.  I factory reset all the speakers and gave them new names on a new network. I am thinking about starting to use Amazon Music and not Spotify.  This is a showstopper!  Spotify and all my other apps show the new speakers properly at the new house. I just installed Amazon Music on my phone.  I cleared cache and wiped settings for amazon music and the old speaker names still show up.  None of the new names or speakers show that are on my new wifi network.  How does it know the names of the speakers and old house/network that existed previously?  I have both the S1 and S2 app installed.   I am thinking I need to wipe cache and data from both the S1 and S2. 

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1 year ago
Ravnsø
RavnsøContributor I
asked in Controllers and Music services
15.1 auto update but S2 still claims i need to update

S2 says i have an update, but it is already updated. So I have limited functionality until I update. But of course I can’t. 

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Kenv
1 year ago
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Kathy MittonContributor I
asked in Controllers and Music services
Computer (NAS drive) refused to allow Sonos to connect

I’m on MacAir running 12.6.3 and have NAS drive (Buffalo LS220D992) where I have the musicI moved my Apple Music library to the NAS with no issue.  Now in Sonos when I attempt to add the network music library I get the “the computer “LS220d992” refused to let Sonos connect to it” message where LS220d992 is the network drive. On Mac in system preferences I have file and media sharing checked.  I do not have firewall on.  I’ve tried a bunch of different syntax for the ‘map to networked share in case my syntax is wrong and I’m also not certain what the syntax should be (many path names result in same error).  Currently I have \\LS220D992\OurMusic\Music I can mount OurMusic on the Mac and see my music filesAny ideas?

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K
1 year ago
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P DiddyAvid Contributor I
asked in Controllers and Music services
How to stream UHD music via Amazon

Hi,I just signed up to a free trial of Amazon Unlimited to run through my Sonos system and compare to Apple Music to see if true lossless (24-bit) is a discernible difference. My main music speakers are stereo paired play 5’s (gen 2) + sub.  I can’t seem to stream UHD (24-bit). Rather all of it is HD (16-bit). I am running it through S2 app and have Amazon music settings set to highest audio quality. I read subsequently that either gen of the sub is not compatible with UHD so I unlinked my sub and tried it on stereo paired play 5’s (gen 2) and still the same.  I’m using the Amazon music UHD for Sonos playlist via the S2 app. Any ideas?  Thanks! 

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Belly M
1 year ago
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KhughesContributor I
asked in Controllers and Music services
Login Not Working

My login will work on the desktop website, but will not work on the smartphone app so I can control My sonos Move speakers with the network. I have even tried to change my password and it still tells me password/username incorrect.

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Airgetlam
1 year ago
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rorykingmsContributor I
asked in Controllers and Music services
24bit playback from local source no longer works on Play:1?

Just wanted to see if anyone else is having trouble playing 24bit audio files from a local source on a Play:1. This was working great after the S2 upgrade but about firmware v.69.1-33120 this no longer works.I have been able to confirm that 24bit playback did work on firmware v.69.1-31120. Then I updated the firmware on that Play:1 and 24bit playback stopped.Currently on firmware v.70.4-36090 with no improvement.Fun fact: I added a Playbase to the system over the weekend and it plays back 24bit files just fine on the latest firmware.

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1 year ago
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tonvanderveldenContributor I
posted in Controllers and Music services
S2 app - playlists

S2 app. I am trying to make it a bit more intuitive to find my playlists. Is it possible to add a "sonos playlists" button in the music library screen and to make the sonos playlists searchable from the "search> playlists " screen? 

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controlav
1 year ago
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Emmanuel34Contributor I
posted in Controllers and Music services
Soucis avec des dossier musique sur mon téléphone android

Bonsoir, J’ai des albums dans mon dossier musique, mais quand je vais dans l’application sonos il ne reconnait pas les dossier mais les musiques individuellement. Comment faire pour que l’application reconnaisse bien les albums

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Airgetlam
1 year ago
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mkelet11Contributor I
asked in Controllers and Music services
no sound when playing wma files

I can play anything from any streaming service.  but any wma files appear to be playing on the sonos player, but i have no sound. Thanks in advance !!!mike

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1 year ago
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SarnoAvid Contributor I
asked in Controllers and Music services
Play Amazon Music on a Sonos group of speakers

Spotify’s Android app can direct the music stream to be played on either:(a) an individual Sonos speaker(b) a group of Sonos speakers as set up in the Sonos app.Can the Amazon Music app also play on a group of Sonos speakers?

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Airgetlam
1 year ago
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andy.eakinContributor II
posted in Controllers and Music services
Sonos S2 Mac v14.2 - failing to upgrade

What’s up with the MacOS controller for Sonos S2 that it consistently fails to update automatically.This was a persistent issue last year and today it’s starting all over again.Very frustrating to have this happen so regularly.

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Airgetlam
1 year ago
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AVSContributor I
asked in Controllers and Music services
Iphone app keeps losing my system

I used Sonos 1 for years and never had a problem with the app.I upgraded to Sonos 2 last summer and the app needs to be reset every week - it’s really annoying.It says it can’t find the system, then the diagnostic finds it, then it asks me to switch the port and the speakers off and switch them on again.I’m using an iPhone 11 - the app my 6 year old iPad doesn’t seem to have the same problem and can always see the speakers - I’ve restarted the phone and the problem persists so I don’t think it’s the phone that’s at fault.Some times the app then just finds the speaker an hour later - even though I did nothing - just gave up - another reason I think t’s the app not the phone.Any ideas ??

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Airgetlam
1 year ago
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9thSymphContributor I
asked in Controllers and Music services
Force quit SONOS always needed

I have used SONOS since its beginning.  Recently I have had to “force quit” the OS app every time I use it.  Once opened, it works , click “quit” and the program hangs and I have to “force quit”. All software up to date including updated SONOS. Using Mac OS Ventura 13.2.1, MacBook M1 2020. Don’t know why this is occurring .

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K
1 year ago
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GuyADyeContributor II
posted in Controllers and Music services
Can't Log Into Last.fm from Sonos

I’m trying to login into Last.fm to scrobble my Sonos plays to Last. I’ve been able to log into Last.fm on three mobile devices, a PC, and a Mac, The only device(s) that won’t log in is Sonos...I can’t add the Last.fm service from iOS, Android, or the Controller on my PC.I’ve already talked with Sonos support who (of course) wanted me to restart various devices including my Boost and two of my Play:5’s. That (of course) didn’t work. :)Is anyone else having issues with logging into Last.fm? Am I the only remaining Last.fm user? LOL I truly appreciate any help you can provide, even if it doesn’t provide a fix. Thanks.

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1 year ago
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TwmpathmeContributor I
asked in Controllers and Music services
Fail to connect to controller

Si system. New W11 laptop. Controller says can’t connect to Sonos.  More options, connect to existing system. Finds system but press done and goes back to sorry etc. Tried everything including re-installing Sonos. Can you help please

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controlav
1 year ago
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sdk3033 2Contributor I
asked in Controllers and Music services
New Mac and Sonos can't find my Music

Sonos says to go into settings as usual half the info needed - settings where on the mac in the app where FFS? 

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1 year ago
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flyblowContributor I
asked in Controllers and Music services
song titles

Having downloaded my music to Sonos numerous song titles are missing ie. (1 CP SCP Side One01 -1mp3) I therefore cannot tell what track I am playing on a particular album can I rectify this?

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Stanley_4
1 year ago
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Y.HungContributor I
asked in Controllers and Music services
Unable to play songs from Spotify

I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons.  Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

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Airgetlam
1 year ago
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StefBlubContributor I
asked in Controllers and Music services
Listen to Podcast Addict app with Sonos

Hi,I'm using “Podcast Addict” app but I don't find how to use my Sonos Ray to listen to itThank you in advance

7251
Airgetlam
1 year ago
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JonCalContributor I
asked in Controllers and Music services
Mono

I have a pair of Move speakers.  Occasionally I want to move just one of them to another room. That means I’d like to listen in Mono. What’s the easiest way to do that please? Jon

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1 year ago
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OsmoolaviContributor I
posted in Controllers and Music services
yhteysongelma (connection problem)

ostin boost reitittimen vanhan hajottua ja nyt en saa yhteyttä connect vastaanottimeen.olen päivittänyt kaikki, ottanut virrat pois, irrottanut reitittimen johdot, tehnyt kaikki vaihtoehdot.sonos pyyttää kytkemää yhden kaiuttimen yhdistääkseen sonsin, mutta en omista yhtään sonosin kaiutinta koska olen soittanut musiikkia omalta tietokoneeltani ja kuunnellut radiokanavia.mobililaitteellani on molemmat sonos sovellukset jotka olen myös päivittänyt tehdasasetuksiin useasti.eli piääkö minun lähettää boost takaisin ja luopua koko sonosista?

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Airgetlam
1 year ago
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MagicABContributor I
asked in Controllers and Music services
Can others set up playlists for my system?

We’re hosting an engagement party and it would be great if we could have the engaged couple set up their own playlist to play on our Sonos system. Anyone know the best way to do that?

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1 year ago
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rckrausContributor II
asked in Controllers and Music services
Playing directly from Apple Music app

Is there a way to play songs from the Apple Music app directly to a Sonos speaker (as opposed to using Sonos app with Apple Music as a source)?This can be done with the Tidal and Amazon Music apps. I like using them because the music service apps are better at accessing their content. The Sonos app has less options available.Thanks

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1 year ago
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RocketTurtleContributor I
asked in Controllers and Music services
Pandora casting doesn't hold

Thank you for taking the time to read this.  Since I received a Sonos Move for Christmas, our enthusiasm led us to add two Sonos Ones and a Sonos Roam.  We’re pretty excited, because when we can get sound to come out, they’re great!  Over time however, I keep running into a specific point of frustration.I’m on Android (Galaxy S21; fully updated), and my preferred music service is Pandora (fully updated and cache cleared).  I can get music to play via the casting option within Pandora for about 5 to 8 songs, but then it appears a disconnection occurs.  Sometimes it tells me that I’ve lost connection.  Other times, it tells me that someone else is streaming from my account, but they’re not as it appears that the Sonos app is trying to play Pandora.  Other times, it simply becomes unresponsive and seems to lock up.  I’ve read through lots of threads here trying to find answers.  Music seems to play just fine through the Sonos app, but I lose a lot of functionality: can’t see what songs ca

1132
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1 year ago
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