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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,240 Topics
  • 56,268 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8240 Topics
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RiseFallContributor II
posted in Controllers and Music services
"Ocean Sounds" Sonos Radio

Hello everyone,I simply cannot find the Ocean Sounds radio, through the Sonos App.I think I’m missing something… could someone tell me the path to reach it?

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1 year ago
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Youknow87Contributor I
asked in Controllers and Music services
cant find/add Storytel (in sweden)

Hi Sonos famI cant find storytel to add in the system. I have changed my region to Sweden (like 60 min ago) but still cant find it Any ideas? Thanks 

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Ken_Griffiths
1 year ago
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Gunner 63Contributor I
asked in Controllers and Music services
Services disappearing from music selection

We have set up Sonos for sound for our TV. Periodically the TV link in the “Streaming Services” page disappears. Tried restarting phone and see if that helps. Sometimes it restores the TV icon but not always. Anyone encounter this and how did you fix it? 

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Ken_Griffiths
1 year ago
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Bill zoneplayerAvid Contributor I
asked in Controllers and Music services
S1'rs, Can you save playlists? I haven't been able to since an update a year or so back.

As titled. I know updates are necessary but they seems to only break things on the s1.

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Ken_Griffiths
1 year ago
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NCV1019Contributor I
asked in Controllers and Music services
Qobuz menu language change from french to english

The Qobuz menu on my Sonos app is in French. How can I change it to English? The Qobuz app on my iPhone is in English and all other music apps on Sonos are in English. 

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Ken_Griffiths
1 year ago
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lissContributor I
posted in Controllers and Music services
Jumping from Explicit to Clean Album

In the Sonos iOS/iPad OS apps, is there any way to jump from an explicit version of an album to the clean version, or vice versa?Often I will find the explicit version of an album — perhaps because I listened to it recently when my children were at school — but I would like to listen to the clean version once they’re home. As far as I can tell, there’s no way to jump from one to the other… is there? 

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Airgetlam
1 year ago
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MushyMiddleContributor II
posted in Controllers and Music services
For shame, Sonos

For shame, Sonos.For shame, Sonos.  How many years have you been leaking memory on macOS?  Do your developers not know about freeing allocated memory?  Any plans for making the controller not hoard memory on my machines?

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Corry P
1 year ago
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laindContributor I
asked in Controllers and Music services
Cannot Stream NTS radio, server not found?

2 Days ago I had NTS playing on my Sonos speakers, I needed to vacuum while it was on, and unplugged a speaker that was playing. I’ve done this before, and nothing unnormal happened. The other speakers continued playing. I’m not sure if this caused the problem or not. After trying to start any NTS stream afterwards, the Track information updates, but none of them will play. The error log shows the same error for every station ‘cannot connect to NTS Radio because the server cannot be found.’ The Stations are playing fine through the NTS website. All my other Sonos Services are still working just fine. Any idea how to fix this? My next troubleshooting step would be to reset my entire sonos system, which I’d like to not have to do.  

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1 year ago
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coffeeguy48Contributor I
asked in Controllers and Music services
BBC sounds in Ireland

HiI really need BBC sounds on my Sonos please, How can i make this happen ? I am in Ireland

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1 year ago
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DarzoFarzoContributor I
asked in Controllers and Music services
connection issues

I’m consistently getting connection issues when opening up sonos. It’s become extremely unreliable.Then in the time is does connect, it loses connection and I have to powered down all me speakers by removing the plugs.   

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Airgetlam
1 year ago
ranash1995
ranash1995Contributor I
asked in Controllers and Music services
A removed Sonos device reappears in the list as "Not connected" How do I remove it?

I am using the IOS app and this device will not go away even after a reset, router reboot and full power down.The wrench icon will only trigger a wizard to re-attach the device, nothng to actually delete it permanently. Is there some mysterious trick to getting this device to go away? It is not registered under my account (it was a house guests device, and they took it with them when they left.)

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1 year ago
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AxdorobantuContributor I
asked in Controllers and Music services
problems with conect to the phone

Hello!I have a sonos beam 2 that is no longer connected to the phone after I changed the internet network. it appears to me as an error: it is not registered in the network. what can I do?

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106rallye
1 year ago
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sebastian234Contributor I
asked in Controllers and Music services
All is connected in the app, but it won't play.

Dear Sir/MadamDue to a PowerPoint problem, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working in the Sonos App. I cannot get it to play anything until I try to play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help

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G
1 year ago
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MarkProulxContributor I
asked in Controllers and Music services
Access denied

Since the beginning of the season, I’ve been able to stream Seattle Kraken games on my Sonos system by tuning into their local station (KJR). Starting last week, my access to these broadcasts has been denied. This problem occurs when I try to access the broadcast via Sonos radio or TuneIn. Does anyone out there have any suggestions as to whom I should contact regarding this problem?

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buzz
1 year ago
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ThisFieldIsDumbContributor I
asked in Controllers and Music services
Trying to find KROQ radio in the Alarm music selection

I can stream radio station KROQ (106.7 in Los Angeles) no problem in Sonos via TuneIn.  I am trying to set the station as the selected music for an alarm.  Is there a way to find the path to select this in the main part of the app or does anyone know what the path is to select it? When you go into the select music portion of the Alarm it gives you a ridiculous amount of drill down menus many of which have multiple alphabetical listings - ie they go A->Z A->Z a few times over.  Additionally there is no search option to just search for what you are looking for in what appears 100s of possible selections.  I know it is possible as I have one alarm already set to KROQ but I can’t remember how I found it.  Thanks!

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1 year ago