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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,072 Topics
  • 51,002 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7072 Topics
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overdrevContributor I
posted in Controllers and Music services
Error message "unable to play 'title of radio station" - the song is not encoded correctly"

 Error message "unable to play 'title of radio station" - the song is not encoded correctly" Appeared this morning,  on all TuneIn stations.Other services work fine. (Spotify, global ) Have restarted and messed around with variousCan play TuneIn using same account logon on their IPAD appIdeas ?Thanks !

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3 years ago
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Bill_22Trending Lyricist I
asked in Controllers and Music services
Sonos won't connect to a folder on my Mac since I upgraded to Big Sur

I just upgraded my Macbook Pro to Big Sur, and now everything in my Downloads folder no longer shows up in my Sonos Music Library. I deleted and readded my Downloads folder but it’s not actually adding any of the music within it. I followed the steps here to no avail:https://support.sonos.com/s/article/2401  

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buzz
3 years ago
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User197428Contributor I
asked in Controllers and Music services
Apple Music - uploaded tracks problem

I’ve added Apple Music to the Music services in the Sonos app but in some headings in My Music such as albums I get the dreaded message “we’ve run into a problem”. This is for my own Music that I’ve downloaded to Apple Music. Strangely most songs show under Songs, with some greyed out, but no albums show and I get the error message.  Playlists direct from Apple Music display and play ok. I’ve tried re-authorising Apple Music, removing it and restarting the iPhone as per other posts on this. None works. I’ve contacted both Sonos and Apple. Each blames the other and can’t offer a solution. It happens on all devices - iOS, macOS and Windows.  Has anyone got any other solutions please? Thanks

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Simon B
3 years ago
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thetimeofday591Contributor I
asked in Controllers and Music services
Audible not working with Sonos

A week ago I was able to connect my audible app to Sonos perfectly fine. now there is no little speaker icon that allows you to connect to devices and then select your Sonos speaker. Instead all I see is a little car icon to pop up the driving mode for the audible app. I am running the most current versions of both Sonos and audible. Any input on how to fix this would be greatly appreciated.

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3 years ago
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RRodell311970Contributor I
asked in Controllers and Music services
Network Bandwidth Insufficient to maintain playback buff. Nothing NEW!!!

Suddenly, this just started happening.All speakers are wireless.  I am connected to a WiFi Matrix (Orbi).The external connection is awesome.The internal connection hasn’t changed - no new devices.I am at a complete loss as to how to debug.  I can’t change the SonosNet channel.I also don’t know how to change the Sonos WiFi channel.The TV works to the Playbar and then to Play:1 / Subs.It is just internet playback… I am running Sonos2. I have googled the forum and didn’t find any recent reasons for this to happen.  Or the ability to debug.

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3 years ago
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tjtCollaborator I
asked in Controllers and Music services
BBC Podcasts will not play on Sonos using Spotify App

Hi, I have discussed with Spotify the fact that you cannot play Spotify provided BBC Podcasts on Sonos speakers. All other podcasts I have tried to play from Spotify work no problem, but with BBC podcasts all Sonos devices are greyed out. This is not unique to me or to Sonos it seems (see the discussion here).Spotify has said they are working the issue, I wondered if Sonos was aware?Is this the BBC controlling where their content is played again, even though this content has been licensed by Spotify?

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3 years ago
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lomangoContributor I
asked in Controllers and Music services
Apple music library not updating in Sonos app

When I add new music to my Apple Music library, it doesn’t show up in my Sonos app. It’s been 24 hours and still nothing.

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3 years ago
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LotusgirlContributor I
asked in Controllers and Music services
Website shows unused devices - app doesn't

A small niggle, but I wanted to check I had registered my new Sonos One and looked on the website.  The website shows my old system, a play one setup that I have now sold and replaced.    However, the app on my phone is correct - shows the new system.I cant see how to change the info on the website.  I would like it to be correct, just in case I have any warranty issues. What am I doing wrong? Many Thanks

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Airgetlam
3 years ago
Kelvin Wonk
Kelvin WonkContributor I
asked in Controllers and Music services
Adding music from a MyCloud share - error 900

I'm unable to add music folders from my NAS (MyCloudEX2Ultra) to my Sonos music library. I get a pop-up error message that incudes a link to Error 900. It suggests the issue is to do with the IRPStackSize. I've followed the instructions at https://support.microsoft.com/en-us/help/106167/error-message-not-enough-server-storage-is-available-to-process-this-c and added the necessary entry to the registry with a stack size of 0x12 - gradually increasing it to that from the default value of 0x4. But I still get the same error message. (NB: the registry editor only gave me the option to add DWORD (32 bit value) whereas my system is 64bit Windows 10)I'm not sure if this is a Sonos issue or MyCloudEX2Ultra. A couple of days ago I updated the operating system on the NAS from OS3 to OS5. Until then the Sonos was working fine with the networked shares in place.  They then ceased working. The update required reinstalling Plex and Twonky DNLA server. Plex continues to work fine, so access to my mus

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3 years ago
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emceeContributor II
asked in Controllers and Music services
Song Title Not Updating Sirius

When streaming Sirius Channel 710, The Loft, the song title has stopped updating. This has been going on over a week. I have tried deleting and reinstalling Sirius. Sometimes it updates for a minute but then stops. 

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controlav
3 years ago
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LLNContributor II
asked in Controllers and Music services
One TuneIn station stopped playing

1 month ago one (only one) TuneIn station stopped playing. Customer Support seems unable to resolve the issue after umpteen emails and two case numbers (01696742 & 01674405). Info exchanged (including secondary & very minor questions about Sonos Radio):  Reset my router. I reset my Bridge. I closed and reopened Sonos. I restarted my PC. I have simple wireless WiFi setup - Bridge, Speakers, Controller - no Alexis or similar (Response to “Case Resolved” email received) I have not seen a response, so can’t consider my case resolved. Please provide more information about the resolution information you have. (Conversation w/Paul) Does the station play alright on TuneIn's website Yes have you tried playing different radio stations on your speaker and do they play okay Yes, I have & no problems w/other TuneIn Stations. KPFT site streaming option works w/o URL . I thought if I removed and reentered KPFT that might be a fix. Went to “My Radio Stations” and reentered it there.

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3 years ago
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MikesRushtonContributor I
asked in Controllers and Music services
Apple Music needs to reauthorize

Every so often sonos requests I reauthorise the Apple Music service. This now immediately triggers a sense of mounting horror as I know what happens next.  I try to reauthorise and it says my Apple ID password is incorrect.  I delete the service and try to reload it, it says the password is incorrect.  I delete the sonos app and reload it, then try to add Apple Music again and it says the password is incorrect. The only way I can get it to work is to CHANGE my Apple ID password and then try again.  I shouldn’t have to do this!  Please can someone tell me how to sort this out once and for all?  I don’t want to throw my sonos speakers in the sea (well, I do a bit actually) and buy Apple ones instead as they’re expensive but I don’t think I will get this problem if I do so.  

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Rowena B.
3 years ago
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Roch61Contributor I
asked in Controllers and Music services
RTE radio 1 is gone

RTE radio 1 seems to have disappeared from Tunein and though it appears as a choice in Sonos radio, won't play. This has just happened in the last few days. Anyone else with this?

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3 years ago
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Jlovas67Contributor I
asked in Controllers and Music services
Error message «Track isn´t encoded correctly» while playing from Tidal

When playing songs from both Tidal and Spotify I get the error message “Can’t play XXX the track isn’t encrypted correctly” and skips to next track of the album and so it goes on.This is very annoying, please help. 

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3 years ago
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andystoddartContributor I
asked in Controllers and Music services
Reauthorise apple music HELP!!!!

Hi getting frustrated now, this keeps repeatedly happening for no apparent reason at all. Go to play / use apple music via Sonos app on either phone or desktop app i’m told to reauthorise apple music. WHY? On the desktop it just doesn’t work. On the iphone it again doesn’t work - it just spins when i enter password - EVEN THOUGH I AM ALREADY LOGGED INTO MY apple id!!! Can we please just get a fix?? I am quite apple and Sonos savvy but this is just ridiculous. PLEASE HELP. Ive used Sonos since its inception and apple from way back but i must say it is getting very glitchy… let’s hope someone has an answer.

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3 years ago
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gozzlemopContributor I
asked in Controllers and Music services
Last.fm delay in scrobbles

Hi! I was wondering if it is a known issue that last.fm scrobbles through the Sonos app (I am on iOS) are very delayed. They work just fine through the Spotify application itself (Spotify and last.fm integrate via their website). I noticed some people reporting this at the lastfm subreddit. I have tried disconnecting my Spotify account through the application and reinstalling the Sonos app, and of course having to re-add my Spotify account. If I connect my last.fm account in the Sonos app, then I will eventually get double scrobbles (the ones through the Sonos app via last.fm account scrobble immediately). Could there be a communication problem between the Sonos app and Spotify? I just observed scrobbles from my playing last night, they took around 12 hours, and my ones from a couple of hours got added too, so, seems they only get sent in batches, and delayed anywhere from 2-12 hours! I would greatly appreciate the help! Here’s a good thread from the subreddit, with no definite answer:

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3 years ago
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HighvoltageguyContributor I
asked in Controllers and Music services
Apple Music wont play one S1 G2 or Beam

I was recently gifted the S1 G2 and subsequently bought Beam. Google Assistant works perfectly however I am having issues with Apple Music playing via the Google Assistant on both the S1 G2 and Beam. Apple Music plays through AirPlay and also via the Native Sonos app with no problems. I have removed Apple Music from the Sonos app and re-authorized many times to no avail. I've also removed the Sonos app and redownloaded...again to no avail.I have no extenders in my home and the channel seems to be clear. Any thoughts?

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Annazel S
3 years ago
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SophiejContributor I
asked in Controllers and Music services
Problem connecting to radio station

I have just moved overseas and set my Sonos up on the new wifi and the UK radio stations arent working any more from the app.  BBC radio works but not commerciql radio.  Any reason for this?  

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Airgetlam
3 years ago
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Lee saContributor I
posted in Controllers and Music services
Can’t see my Audible Audiobook in the Sonos App

In the last couple of days I have not been able to see my audible audiobooks in the Sonos App (and in the Sonos controller on a mac), when I go to the audible section in the app (I use Audible.co.uk) I just get the message “Could not browse Music” instead of the normal list of audiobooks. Now I tried re-adding the service, that did not solved the problem, I tried to re-authorising my account that did not solve it either. I can see the audiobooks I have added to MYSONOS (the books I listening to right now) and they also show up in the recently played list but I cannot see my entire library in the audible section of the app. Now I do have a lot of audiobooks in my audible library 400+ but I have never been able to use the search function in the Sonos app to find my books (it always just say “an error has occurred try again”) so without the list I am rather unable to find and listen to my audiobooks on my Sonos speakers (Now I do know I can play them through the Audible app via Airp

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D
3 years ago
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GoRusticContributor I
asked in Controllers and Music services
Spotify Crossfade unable to work through Sonos.

In trying to play songs with a crossfade so one song blends into the next on Spotify, something which works on Spotify natively and any other speaker system we've played it through, the Crossfade does not play correctly through Sonos. There is no crossfade when playing Spotify on Spotify but with the sound coming out of the Sonos system. What can we do about this! It's not groovy when a song ends abruptly and there's space and then another song starts.

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Simon B
3 years ago
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dkohContributor I
posted in Controllers and Music services
Reauthorizing Apple Music glitch - simple solution! (** may not work for everyone but worth a try **)

After accidentally logging out of Apple Music, I ran into the recurrent loop of Sonos trying to reauthorize Apple Music without ever completing the task. The following was the maddening cycle which happened on my old iPad 2: Sonos popup appears asking to Reauthorize Apple Music Account - only option is to click button that says “Reauthorize Account.”  After clicking Reauthorize Account, iTunes app appears and it thinks for a long time and then finally a popup window appears saying: “The apple ID ________________ will be used for Apple Music on Sonos.” This popup window has only one option which is a “Continue” button. After pressing the Continue button, nothing happens for a while. Then Sonos app re-appears with the original popup asking you to reauthorize Apple Music.  Go back to Step 1. After trying all different options including logging in and out of Sonos and Apple Music, I found one simple solution. After you Reauthorize once, enter your iTunes password, and then see the Reau

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Simon B
3 years ago
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rkanarekContributor I
asked in Controllers and Music services
Can't get iTunes playlists to appear in Sonos Music Library

Greetings,I’m not having any luck getting my iTunes playlists to show up under Imported Playlists in the “Music Library” source. Here are my specs:Computer is running Windows 10 iTunes v12.11.0.26 Using the Sonos 2 app (had the same results on the Sonos 1 app, then tried updating to Sonos 2 to see if that would make any difference) Sonos system is freshly updated as well v12.2.2, build 61183220 What I’ve done so far:I don’t have my music in the “My Music” folder, but I have successfully pointed Sonos at the parent folder with that does have the albums and such in it, and can play those no problem I tried exporting a few playlists as XML into the parent folder that has the artists / albums as subfolders also created a “playlists” folder inside the parent folder and copied the same XML files into there I also tried exporting the entire iTunes library as an XML file into the parent folderAfter each export of XMLs I’ve updated / re-indexed the music library, and I can still play the musi

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3 years ago
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yanndvContributor I
asked in Controllers and Music services
Lost all my playlist

Hi, l have been a Sonos user since 2005 and lost all my playlists yesterday… My family is devastated so I hope someone can help me restore them. I was changing a router and factory reset all my Sonos one units and this seems to have erased all my history. I thought my settings were tied to my user account in the cloud...I do own some old ZP100 that I was still using 6 months ago, co-existing with some Sonos One units in my old network before I moved house. Is there a way I can use those to recover my playlists? I would be very grateful if someone has a solution.Thanks a lot! 

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3 years ago
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Turpentine
asked in Controllers and Music services
Sonos unable to play, unable to connect to music library

Isn’t it about time Sonos sorted this error out?No updates, no altering files, no upgrade, no changes whatsoever.Can connect yesterday, and the day before and since the last update no problem, now today, as usual with its periodic glitches it can’t find the music files - no one moved them, or changed them so why can’t it suddenly find them on a computer dedicated to playing Sonos?

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3 years ago
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DkrenkContributor I
asked in Controllers and Music services
Big Sur - can't play Music Library

I got a new iMac and moved my library over to the new computer.  My new computer will not allow the Sonos to connect.  I checked the firewall and the sharing folder.  Still won’t connect. Need help 

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Airgetlam
3 years ago
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