Controllers and Music services

Purchased 2 ERA300s, how to activate 3 month free apple music ?  It gives error when i try to connect Apple Music using Sonos Services “we've run into a problem”. Any solutions for this problem?  Thank you in advance

Hi,we are facing this particular situation now for some months.We get a considerable amount of “unable to add tracks to the queue” kind of messages or the Sonos S1 app that just doesn’t want to play any songs. Immediately after this happens, I go to Spotify, play the very same song and select the same Sonos speakers. The song is directly played through the selected Sonos speakers in their respective rooms. Can anyone explain to me why the Sonos app can not play songs from its own environment and Spotify can? What are the possible reasons for this behavior and what are the solutions?Apparently it is not a network issue as via Spotify the Sonos speakers work instantly and stable. Thanks!

I have a fully paid Calm subscription. I have been using it with the usual issues that everyone reports, but now when I access Calm through Sonos, it says I don't have a subscription. This appears to have happened after finding out that I have to use a hard wired connection ONLY because my spectrum modem is not dual band, only 5. Any way to tell Sonos that I have a calm subscription?

The title is fairly self explanatory. The Sonos app has been an infuriating piece of software to use. Between trying every available voice assistant and being disappointed by all of them I settled on Amazon music for it Dolby Atmos collection.  The Amazon music app is also horrendous. More so than the Sonos app because instead of interfacing with the Sonos app properly and passing the information to my Arc, it casts it which strips the Dolby Atmos data and plays the songs in plain stereo. My work around has been to create Atmos playlists in Amazon music that I access through the Sonos app. The only downside to this has been that for some reason the Sonos app doesn't display the correct song playing. It displays the first song I choose from a playlist and keeps that band and title across all songs being played. 

All of my Sonos devices are S1.  I need to change my OS back to S1

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

Hello,When I add a Sonos radio with the audio stream url, I regularly have advertisements which are added by Sonos when the audio stream starts.Is it possible to remove them?Thanks in advance.Johan

A Sonos radio favourite, listed in the search results, does not show up in the list of Favourites (on the app).Other stations are okay. Only this Sonos radio station is missing.Unusually, in the Search result the Sonos station had a full page with a description and also alarge button to make it a favorite. If this helps.

Why do updates keep failing?I use an Apple MBP, M2 chip, currently running Sonoma 14. For the last three or four updates, they have failed. I have had to delete, reinstall and rebuild the index. This is not an acceptable way to keep the software up to date. Other vendors can provide smooth app updates, why can’t Sonos? What makes it worse is I am forced into taking the update. Even if I click to say leave it until later, I’m forced back into a dialogue box that keeps appearing until I click on Update, only to see it fail again.When is this going to be fixed. Or should I think about upgrading to different hardware? Even the drop down below asking for tags won’t scroll. Sonos clearly don’t invest much in software design!

iPhone 15 pro, latest shipping IOS. Sonos app can’t see speakers. Sonos app on Mac can see speakers.. (It wants to update, but fails, but that’s not this post.)I’ve gone through the walkthrough in the Sonos app (unplug everything, plug back in, etc.) just short of resetting everything. I’m not willing to do that because it works fine if I push music via AirPlay and it’s five speakers and forget that.The only negative that I can see is that speakers are frozen on whatever firmware version they are at.

I live in Norway, I would like Norwegian local radio channels, Norwegian seasonal music. The only positive thing about it is that the commercials are in a language I don’t understand.A wild guess would be that it’s because my internet provider is Starlink, and their satellite based system places the IP in Germany instead of Norway. Is there a solution for this? That does not involve me having to use VPN to Norway whilst being in Norway?

My SONOS amp is not seeing new folders added to the Music Library. I have re-indexed.  The Music Library is hosted on a Window 10 PC.  I have confirmed that I can see new directories from a second PC.Any thoughts on what would be causing this issue or on how to fix it? 

Hi, I’ve been unable for the last few days to login to my Sonos account in the Sonos 2 app. I receive an error that says “Let’s try that again Something went wrong. Make sure your mobile device is connected to the internet and try again.”I receive the same error when trying to do anything that would seem to require an internet connection: Connecting to music services, TruePlay, Network setting, etc. I’ve tried every troubleshooting tip I could find: restarting the app, deleting and reinstalling the app, rebooting my router, disconnecting things that may be causing interference.” And, yes, I’m definitely connected to the internet on my phone. I’m at a loss so any help is appreciated. Thanks!

I have seen a number of posts on this that were older, but nothing recent. In the last 4 weeks Pandora is failing with an “access denied” error. NOTHING has changed on my end that I am aware of. To get it to work I have to go into the services options and reauthorize Pandora. EACH TIME I use Sonos.   I have tried zapping the app and recreating it but same problem. Any solutions of insights as to what changed recently?

HiMy setup: SONOS Amp using standing speakers.I think an old “issue” is back. Is found this old post “Volume increments of 5 after iOS update”, and I currently experience to same thing.Well, kinda.I’ve been away for 4 weeks (so not sure what my iOS version was at that time), and coming back running iOS 17.2.1 on both my iPad and iPhone I see the following weird volume increments: 0, 6, 13, 19, 25, ...Both in the Music and SONOS app.Anybody else seeing this behaviour?Using my wife’s iPad (still on 17.1.2), I notice the same...In short, the increments became unusable.Any ideas?PS: I tested playing music on my SONOS Arc and SONOS Roam, and they have the same behaviour. 

I recently upgraded to a new M2 MacBook Air and Sonos is no longer able to access my music in my library.  Under Settings I ensured Sonos had access to all Media and Apple Music, I gave Sonos full disc access under “Files and Folders”, and I turned on File Sharing and Media Sharing under General>Sharing.  I also deleted the previous link to my music library in the Sonos app.When I go to Sonos>Settings>Music Library and try to add my music library location I am asked to put in my computer username and password and then when I try to add the folder Im given the following:“Access to the shared folder (music folder path) is denied - check the username and/or password.”This seems to be a common problem but none of the solutions Ive found in previous posts work for me.  

I have s2 system with both Sonos and Symfonisk speakers. I have the IKEA Trådfri gateway and the Ikea Symfonisk volume remote control gen 2. The remote control works great for playing, volume etc but I can no longer get scenes to work. Before it worked as advertised i.e. creating a scene in the IKEA app for a Sonos/Symfonisk speaker and when hitting “add music” I could choose whatever is in my “my Sonos” section of my Sonos app, but now I get the error message that “my Sonos is empty” which is not the case. Old scenes I created before this bug arose still works despite getting a red error in the ikea app. Does anyone have this issue or know how to solve it? I am on iOS 17.2.1 and Sonos and IKEA are updated to latest versions.

MyTuner radio stop running on sonos s2 apps

I just bought a new iPad and set it up. When I open the Sonos app, it says “Unable to connect to Sonos. Let’s fix it.” However, Sonos is working just fine on my iPhone. When I open the app, I can see all of my devices and control them as expected. When I tap the “Let’s fix it” bubble and start to go through the steps, it wants me to unplug all of the devices and plug them back in. I’m wary of doing this because I don’t want to make any changes that would interfere with the system working on the Sonos app on my iPhone, which is how I primarily use it.When I tap “Join nearby system”, it says “We can’t find a Sonos system on <name of my network>. Make sure your Sonos system is powered on and connected to the network.” It is. I went to the Sonos app on my iPhone and tapped “System”, then “Network > Manage Networks”. Under “Networks”, the name of my network is indeed listed there. Why isn’t it working on my iPad when it works on my iPhone? I’ve already tried deleting and reinstalli

Apple recently released the option to ‘Favourite’ a song, whilst I can see Favourite Songs in Apple’s Playlists in the SONOS app, when I open it, I just get the notification that ‘No selections are available’

I can play music from my IPhone (purchased music via Airplay and also radio and Amazon however the Sonos App will NOT saved it to the Queue playlist.Keeps coming with an ERROR  unable to add to queue. I don’t even get any options.Normally you can click on the tab right hand side for options;Add Song to my SonosAdd to Sonos Playlist play now play nextetcI have reset the App several times and my IOS is up to date. So not sure why!!Does any one have a solution please.Thank you         

Connect Amp OS2. Sound cuts out. Hard reset ( unplug/ replug) corrects it for about 24 hours and then starts dropping sound again. It is not an issue with wire connections since it happens using Alexa also. Could the amp be bad?

I have two sonos systems. One S2 and one S1. The S2 has some boxes and the S1 only has an old Sonos connect which is connected to a turntable and an old play 3. This worked fine, but during the holidays the Connect disconnected from the S1 System and I can’t reconnect it.Here are the steps I am taking:Reset the S1 app Go to the start screen where I can decided between new system or connect to an existing one. I choose new system.(Connect to existing system only finds the S2) Unpower the Connect Plug it in again and old Mute until the LED flashes green check that the ethernet port at the back is blinking green Log in in the app and say that I want to connect a boost(I also tried it with product but it is just more steps and I end up with the same problem) I press the two buttons on the Connect The S1 App finds the Connect I say I want to connect with the Connect Wait about 5 seconds S1 App says DONE, Connected to your Sonos system … I press done, but get thrown back to the start screen(

Hi All, Thank you in advance. I am trying to get Sonos app to authorize Sirius XM account.  when I go through the process to add a service on the Sonos app,  it opens the Sirius website and asks me to log into the Canadian site, which I do with not issues.  I get into the Sirius account, then nothing.  it asks me to log into the Sirius App, which I do without any issues,  It does not go back to Sonos app saying that Sirius is authorized. Can someone please advise on what I am doing wrong?  Thanks so much 

Good evening, I have been reading many many threads, but I now need to try and get help, as nothing seems to work.i have a sky router and from that I have an amplifi router which creates its own WiFi network, as I need to get coverage which sky can’t in the house.since i have set this up in December my 2 play ones, 3 x play 3’s and Beam all lose connection throughout the day.i have the beam hardwired into the amplifi routerBefore connecting to sonosnet I tried  all of the speakers on  WiFi and gave each Sonos a static up address. that didn’t help so set up sonosnetbut everyday at some point during the day the app doesn’t recognise the system and I have reboot the amplifi router, and power on and then off all the speakers.all the settings on the amplifi are switched to non auto so there is no clash with 2.4 or 5GHz Sonosnet is set to channel 11 and router is set to 6 all speaks show WM:0, even the dash board on the amplifi app shows all speakers as being wired.i just don’t get why at ce