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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,209 Topics
  • 51,741 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7209 Topics
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BradN11Contributor I
asked in Controllers and Music services
amazon music skipping

While playing music from Amazon music on Sonos the songs skip constantly. When I switch to another streaming service on Sonia they work fine.

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D
2 years ago
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bgraham1962Contributor I
asked in Controllers and Music services
Rova stations dropping out again

After being stable for a few months Rova stations are starting to drop out again.  After about an hour of playing correctly they start having 1 second-ish drop outs.Stopping and starting the stream solves the problem for another hour.  (Buffer starvation?)Not sure if this is a Sonos or Rova setup issue but it is very annoying. Anybody got any ideas? I can’t find a direct support contact address for Rova so I cannot send the issue to them either. RegardsBrian

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Airgetlam
2 years ago
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cranneberryAvid Contributor I
asked in Controllers and Music services
music stored on computer is a mess

I use Sonos primarily to play music stored on my Windows computer. It is all organized in itunes, with many Playlists. I open Sonos and go to Music Library > Imported PlaylistsThe issue is that my music files seem to be in many different locations on my computer. I can see this in itunes if I right-click a song and select Show in Windows Explorer--the songs are all over the place.  And I sometimes get errors that Sonos cannot find a song.Can I go into File Explorer and move the music files around so that all the songs are stored in the same folder in just one location? Then I would go to Sonos > Manage > Music Library Settings > Folders and list just the one folder.This seems too easy--what am I missing? What other files would need to be in the folder with the music, such as a library file? I don’t want to totally mess things up.Thanks in advance for your advice.

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2 years ago
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helena CarletonContributor I
posted in Controllers and Music services
Downloaded S1 app to new device but none of my subscriptions are showing up, nor are they listesd to add?

I have a  number of devices ( computers, tablets etc .) I usually run my Sonos 1 via my android phone.  For the most part works ok, although recently dropped apple music as an option to select - not even in the list?  I also have a Chomebook 311 . I installed the sonos 1 app ( orange *one) onto Chomebook . My Account shows up but does not include any of my subscriptions and there is no way to bet past the EULA ro actually use the app.  My accounts / subscriptions are: Apple music,* Pandora, Youtube, Amazon music , * Tunein,  The* I pay for - I should get you the Youtube free as a deal with Chomebook? It says I have to run Chrome in developer mode?  Thought that was for unix or linux ?   I just want to be able to run my soearker from the chromebook.  The speaker doesn’t show up in bluetooth or nearby devices - chome doesn’t have airplay so can’t send to speakers. wired or unwired. p it does not show up on network Why when I set up and the device was connected- found - why didn’t my subs

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Airgetlam
2 years ago
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JohinSwedenContributor I
asked in Controllers and Music services
The Sonos app on my Android tablet suddenly can't find my Sonos network

This evening I tried to use the Sonos app on my Android tablet, as I have done for months, But it couldn’t find the network. I can access the network from my PC, it’s there, it’s working, but following the most recent update, the app no longer recognises it. I’ve followed all the instructions - rebooting the router, disconnecting and reconnecting the Play1 speakers, holding the tablet really close to them, repeatedly trying again. Nothing. Then the app refused to let me log in to my account - my password and e-mail address were not recognised. Obviously the password and address are correct. I can log in from the PC - I’m logged in now - but not from the app on my tablet.I erased the app from the tablet and installed a new version from the Play store. No go. So instead of some easy listening I’ve been scrambling around all evening struggling with technology. Sonos app says No.Sorry. I know there’s no one can help me till tomorrow. Just wanted to ventilate.

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J
2 years ago
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RandalContributor I
posted in Controllers and Music services
Can not play mp3 files behind my https server

Hi there!I’m moving forward in the Sonos ecosystem usage after installing Home Assistant domotic controller in my house.The controller can call “play” mp3 files so you can use the Sonos One speaker as voice of your house and it’s great!At the beginning I have no problem. But later on I moved the server to https and after that it stops working. The SSL certificate is generated by Let’s Encrypt.I have followed all the advices under Security at Sonos Developer but still no luck:As certificate I’m using the full chain pem file with my public cert + all intermediate certs involved + DST Root CA X3 Cert is not expired DNS missmatch is checked and OK alsoI have the error “Cant not play, connection with xxx.com lost”.If helps, I have submitted diagnostics with 436828243 ID.Hope someone has solved this before.Thanks in advance.

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2 years ago
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the other scottContributor II
asked in Controllers and Music services
Apple Music AAC Audio Files in Music Library

If I’m streaming Apple music, the Sonos app shows I have just under 10,000 songs. The streaming has been janky in the past and I get tired of Error 1002 when trying to initiate streaming Apple Music with all my songs.  I have a Mac mini with my Apple Music library downloaded onto it, hoping to avoid the problems that come with streaming Apple Music.  The Sonos app is showing a little less than 8,000 songs in my music library downloaded on the mini.  I’ve fixed all the old DRM protected files so they will play from my mini.  After a bit of sleuthing I discovered that all the songs “missing” from my music library on my mini according to the Sonos app are “Apple Music AAC audio” files. But they are downloaded to the music library on the mini.  So Sonos can’t play Apple Music AAC audio files except through streaming?

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el rubio
2 years ago
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Mervet98Contributor II
asked in Controllers and Music services
Streaming services continuously cutting out

Hello,If I attempt to play Amazon music or Sirius/XM or tune-in, my system continuously cuts out and jumps songs.  If I play spotify, which I dropped my premium subscription, it plays fine.  It seems that only spotify will play without issues.  Has anyone else experienced a similar issue?

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Corry P
2 years ago
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orangepantsContributor I
asked in Controllers and Music services
Items missing from music library (updating music library not working properly)

Hi there,Hoping someone can help me out with this seemingly random problem that occurred over the weekend - I have not made any changes to my system.I have my music library stored on an old HP ProLiant server in my office running Windows Home Server 2011 - I have been doing this since my first Sonos purchase in 2014 and it has been almost completely problem-free. The server isn’t set up to do anything fancy other than store my music library and allow me to stream to the Sonos speakers around the house.Having checked before posting this (wary of the file limit to Sonos libraries), my library is formed of a single folder of 478GB, with multiple sub-folders. Windows Explorer tells me that it is made up of 32,428 individual files spread across 2,480 folders.I allow the Sonos system to index my Music Library every night at 2am and this has been the setup since I first purchased a Play:3 in 2014. If I add some files during the day and I want to listen, I manually trigger a music library inde

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J
2 years ago
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Dean SContributor II
asked in Controllers and Music services
Help Apple Music (no cell ph)

Hi everyone. Everything worked great. I moved and had SONOS Gen 2  etc in storage. At new place - 6 months later - I had ‘reset’ and move to S2 - rebuilding SONOS and services etc. That was no joy. I’m up and running except I can’t add my Apple Music service (in my name). It says must use Android or Apple phone. However, SONOs no longer likes my cell for some features and says upgrade the o/s (there isn’t one) when I try to add the service. I don’t have an Apple phone. When I added S2 to her’s it will only accept Apple Music in her name (she doesn’t have an account).   So, I’m stuck. Either upgrade my phone/switch to Apple OR use a workaround to get the apple service added. (p.s.: not inclined to play music on the cell and pipe it in through aux.)So, doesn’t anyone have a work around to re-add Apple Music as a service? On the windows PC it of course says use your phone. Thank you. DS

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2 years ago
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dla27Contributor I
posted in Controllers and Music services
Play 1 won't connect to WiFi

Internet provider replaced blown modem - Play 1 no longer connects to WiFi. I turned off “steering mode” (which combined 2.4G and 5G signal) and disabled the 5G.  I can get through all steps and it connects, but immediately drops and errors.  I’ve spent 2 days and 3 calls/live chats with service (last time they hung up on me and never called back).  Does anyone have any ideas?  I’ve already done factory resets, reboots (speaker and modem several times) and set up new device 3 times. It WILL connect with ethernet but I don’t want it in that room...Considering selling it because I can’t play iTunes through it anymore and I don’t want Apple Music.

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Corry P
2 years ago
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jadroContributor I
posted in Controllers and Music services
Android local music stored on SD card not visible in Sonos app

Music stored after installation of Sonos app in “Music” folder on SD card in Android 11 Samsung Galaxy M51 not visible in Sonos app “On this device”. When moved to the internal storage Music folder, visible immediately. Music stored on SD card before installation of Sonos app is visible in Sonos app “On this device”. How can I force app to check files on SD card?

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Corry P
2 years ago
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golharamContributor I
posted in Controllers and Music services
one song on Amazon music is choppy

I have a Sonos 1 that I stream from Amazon music.  One song in particular is always choppy.  No other song experiences this.  I can play said song anywhere else and it’s fine.  This happens 90% of the time. 10% of the time it plays fine.  Why this one song?

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Ken_Griffiths
2 years ago
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Benek 1000Contributor I
asked in Controllers and Music services
Asking Alexa to play Spotify in one room, stops playing in the other room/speaker.

Hi, Not so long ago I was able to ask different echo devices to play Spotify on different Sonos speakers across different rooms, and music would start playing without cutting in other rooms. Now, when I ask Alexa to play Spotify it will stop playing Spotify on other speaker (previously stated via Alexa) and start it on speaker where I asked.  In sonos app it says - started from Spotify. Is this normal behaviour and can it be changed somehow?  Can't imagine my family asking Alexa to play Spotify and it will stop playing in other rooms? Thanks! 

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B
2 years ago
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jwilliamadamsContributor I
asked in Controllers and Music services
Unable to Add Apple Music

I had to reset and rebuild my Sonos system today. When I try to add my existing Apple Music account to Sonos via the app on Android, after clicking “I’m Already a Member”, I get a white screen. Nothing else appears. The same thing happens if I select “Start Trial.”Any ideas?

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J
2 years ago
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DjwakesAvid Contributor I
asked in Controllers and Music services
Arc, Sub and ONE surround sound issues with new LG TV - Spotify issues

Arc, Sub and ONE surround sound issues with new LG TV - Spotify issuesHello.  I recently purchased a new LG OLED TV and SONOS ARC, Sub and 2 ONE rears.   I’m really pleased with the performance, but I'm having some inconsistencies with the surround sound from Spotify.  When I stream from the App on my iPhone and connect to the SONOS system through Airplay the sound is great and clearly everything is working especially the rear ONEs.  However, when I connect though the Sky Spotify App the sound only appears to be coming through the Arc soundbar and is weak on the rears.  Its better when I connect through the Spotify App on the LG TV (without going through Sky) but its not as strong as the iPhone Spotify App going direct to the SONOS system.  Is there a way I can get full sound through Sky or the TV that is like the quality for the iPhone App?  I think I’ve checked all the settings.  Perhaps going through the TV etc losing the strength or surround element of the SONOS system?ThanksJames 

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2 years ago
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Beam2Contributor I
asked in Controllers and Music services
Music Library does not index foreign language files and folders

I have files and folders with Korean in the names. When I add the music library and re-index, it only finds songs with English names only. Is there any way that Sonos music library indexes foreign language support (e.g. UTF-8) Or, I have Synology NAS with built in media server. I read that DLNA is not officially supported by Sonos but if there is anyone who uses DLNA to play music from NAS library?

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2 years ago
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Edward 2Contributor I
asked in Controllers and Music services
cant upload apple music

Having trouble uploading Apple Music to sonos

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Airgetlam
2 years ago
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cengizContributor I
asked in Controllers and Music services
spotify : can’t play this right now

I started having problems a couple days ago - I think there was an update on the sonos app.  I can not play music on sonos via Spotify app but I can play from the Sonos app. diag no:1434634836 I restarted router, play1I reinstalled spotify and sonos appsI talked to spotify support and they were a great help but we could not fins a problem on their side   I only have one speaker Play1   I also installed Spotify and sonos apps to my second phone and tried. result is same.  what can I do to go back to good old days I play my music via spotify app?:)

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Corry P
2 years ago
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dzingyContributor I
asked in Controllers and Music services
app needs to be fixed

When trying to sync my apple music with the app it gives me a blank screen. Already refreshed app and removed and added back on. Have 2 different devices same issue. Need sonos to fix the app.

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controlav
2 years ago
GVP
GVPTrending Lyricist I
posted in Controllers and Music services
Sonos Update + Eero Router = Bit Problems

I have been trying to update my Sonos System with the new update without any success.  Here are some of my system details:Eero Router System (Eero Pro, 2 Eero Beacons, 1 Eero 6) Ver: eeroOS6.40 Sonos System Sonos One SL and Sonos One (Bedroom) Sonos Five Sonos One (Pair), Sonos Arc & Sonos Sub (Living Room) Sonos Move Sonos Roam (Pair) Current Version 13.2 Build 64319090 on Speakers Sonos S2 App (On Android) Version 13.3 Build 65121040 The system had been running just fine until the newest update became available, and the update failed and the problems have been increasing.In the S2 App, all of the speakers are shown.  The Sonos One and the Sonos One SL (Bedroom) have a wrench and it says too issues.  This is recent… until today, there were no flags in the app.On the Eero network, not all of the speakers show online.  The Sonos Arc and the two Sonos One’s that are part of the Living Room group show offline.  All other speakers show online.The living room sonos speakers work j

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controlav
2 years ago
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LegionContributor I
asked in Controllers and Music services
YouTube Music

I have had a Sonos Arc for about three or four months now.  I have attempted multiple times and with different app updates to link YouTube Music with my arc.  I follow the steps carefully, and enter my code each time.  When I get to the final Google page, it says,“Success!  Device connected” Under that, it displays my google account gmail address.  Then it instructs me to continue to your device.  When I switch back to the Sonos app, the app says “Connection ErrorThere was a problem adding the YouTube Music account.  A connection to YouTube Music could not be made.”My only option is to click “done”.  I have uninstalled and reinstalled the app.  There isn't a way to add the service on the Sonos website, so I'm unsure how to proceed from here.  I have been waiting quite a while for this service.

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2 years ago
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Kwik-E-MartContributor III
asked in Controllers and Music services
Sonos has only 9, 692 songs but my Itunes Library has 12, 472?

HiI’m just baffled - I update my Sonos regularly but there are over 2500 songs missing from it.My Itunes library is on the C Drive on my laptop, I’ve checked the tags on my compilations and none show ‘Various Artists’ so it’s not that, I have absolutely no idea what the issue is, does anyone have any ideas where I might start?  Any help will be very gratefully received.

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K
2 years ago
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Sykes18Avid Contributor I
asked in Controllers and Music services
Airplay keeps dropping on IPHONE when connected to sonos

I am having problems with apple airplay dropping on my new iPhone.   I have several sonos devices, about 14 speakers; they are all airplay compatible.  I also have a sonos boost.  I have a very large iTunes library and I primarily play music screaming over airplay from this library to the sonos speakers.   I also have a apple IPad and I do not see this problem when using this device.  I can play music from sonos apps stations without a problem on both devices. When I am starting music on my iPhone playing over airplay I select my speakers they select and play, they all play for a short time, then it starts dropping speakers, a few will continue to play.   I go to the airplay speaker selection  and they are no longer selected.  This also seem to be related to the number of speakers I select to play. I can select them again and they may start playing again or they may not.   As I said above, my ipad doesn’t have this problem and they are using the same OS version.Another problem I am see

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Ken_Griffiths
2 years ago
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Andrew jlcEnthusiast I
posted in Controllers and Music services
Editing Sonos tracks and albums

HI, I can see this is an old chestnut. But in 2021 it should NOT exist…. I am have enormous frustrations in deleting/editing the Sonos Library (Not playlist).  I found I had a whole load of duplicates when I connected my WD My Cloud Home NAS.  I have since edited the original library elsewhere…..deleted the folder pointed to on the NAS… but still Sonos “sees” the tracks and trys to play them.  Disconnecting the NAS also deleting the WD service app and reconnecting and deleting the folder still fails to remove the Library.This is a real error within the sonos software in not being able to edit/delete library content.How can I tell Sonos to delete this library.  I am sure when I reupload the Library to the NAS ot will see playable and unplayable tracks..  Making playing an album impossibleHelp   

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ratty
2 years ago
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