Controllers and Music services

Not using Spotify but still see internet calls every minute out to Spotify   

We control our Sonos system using Alexa which is linked to my Amazon account. My wife has now taken a subscription to Spotify linked to her own email address. My question is can we link her Spotify to the shared Sonos system?It would be nice if Sonos had a family concept as does amazon prime.ThanksDewi A Williams 

Recently I’ve had an issue where I select a streaming radio station, let’s say CBC (I’m in Canada), it will play a different radio station, often one that was playing before like KEXP. It will display the graphic from the radio station I’ve selected but play a completely different stream.Usually if I stop and close the app and re-open it it seems to realize what’s going on and play the correct stream but it often takes a couple of tries. I’ve been using Sonos for quite a few years and this is a new issue.Has anybody else had this happen?   

How do you force the app to reboot. Did standard reboot does nothing. Can not connect to any of my speakers

I have six first generation and two 2nd generation  speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue.  I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

I’m trying to add an S2 Speaker.  Downloaded the S2 App and I cannot progress past the screen that requires a subscription monthly/lifetime.  I don’t want a subscription.  Just want to add my new speaker.  Can someone help?

Previously selecting Napster/my music/my artists/some artist used to show a list of albums that I had added to the Napster library.  After recent updates (not sure when) it now goes directly to the artist page without showing the album library information.  If I go on Napster directly it still shows albums I have added in the Music in Library section correctly.Is this functionality that is gone forever?  It was one of the main reasons I have stuck with Napster on Sonos because I like to listen to full albums and finding them sorted by artist makes sense.thanks in advance for any responses

Just got an email from Sonos on the above topic. Not sure how it will affect me. All my music is stored on a memory stick attached to my router which is always on unlike my computer.Is this about to stop working?If so, what is the simplest way to set up my music library? Regards

Hiya - can I play an app that has podacst music on it Sonos? I can't find anywhere to do it and doesn't show up in any search through SonosTIA

I have three pairs of Play:3’s and an Ikea Symphonisk Frame speaker. All updated to their latest versions, and running on the latest S2 control software on an iPhone. I normally manage my music library in Apple Music, adding tracks or albums there, and then any additions sync across to my Sonos library. All was working until about two or three weeks ago. Now if I add a track or album to my Apple Music library, it does not appear in the Sonos library. I have managed to get it to resync by deleting the Sonos app from my phone, then reinstalling the Sonos app. This sometimes restores the missing music, but not always. But it does not make the syncing work again, so any newly added music won’t sync. I'm finding this very frustrating as I can’t reliably play any new music from Apple Music. Any suggestions appreciated. 

I’ve recently had a new WiFi router. I have connected my Sonos One to the new network and enabled Alexa, Spotify, Amazon music etc. if I ask Alexa to play a radio station, it responds normally ….”playing Planet Rock from Rayo” for example, but then it doesn’t play anything.

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services.  The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out.  However, when I search on your site it doesn’t seem that is accurate.  Is Pandora available or not?  If so what can I do to access it?

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network.  Only music and book programs on i-6.  I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years.  Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing.  I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13.  Any thoughts

I have had very slow response and also missing speakers on the Sonos app on my Iphone.  I found a lot of info here on this forum that helped but never fully solved it.  Below is a list of things I tried before I was able to solve my issue.Get rid of services that are not used.  In my case I had several services and one in particular called TuneIn that once deleted showed improvement.  (Thanks to the member that suggested this). Limit your outside playlist to under 500 songs.  In my case I had Amazon playlists in excess of 1000 tracks.  I split my playlists and made them about 350 tracks so if I want I can add tracks later. I put all my Sonos equipment in a separate SSID with a static IP.  Make sure that ONLY Sonos equipment are part of this group.  My issue improved greatly by doing this.  I noticed if my Iphone was in the Sonos SSID the lag was there.  Once I removed my Iphone from the Sonos SSID the lag improved greatly.  No more missing speakers!My system has ARC, Subwoofer, and 2 E

HI, I have an issue with my personal system and a few clients have the same problem. When listening to a track using apple music from within the sonos app, if I choose a new track while the other track is still playing it takes 10 seconds or more for the song to change. This I feel is too long and mostly irritating. When using spotify or tidal the transition time is a more reasonable 2-4 seconds. When I use apple music natively on my phone the transition is 2 seconds….My system is very simple, 1 x connect using S1 app…...Connect is making use of wireless comms to unif wifi point.  Any help or inside info on this issue would be helpful. 

Have a beam (gen 2) and a era 100.When I pull up the app to play music in my living or dining rooms, the room itself will disappear from my choices on the app, but can play the last playlist that was playing. You can change the song, volume etc but only on that playlist. After some time the room will reappear and works fine. Every time I have opened the app to change the playlist it does this. Update is not the issue as software is up to date every time. Any advise? Thank you

Since I have a new router I can't find the sonos speakers from the spotify app. I can play music from the sonos app via my spotify account. So spotify connect doesn't work properly.Also not finding the google nest's. I can play music from the google nest's by voice command.  As soon as the music plays I can see that nest in spotify connect, Before I had an experiabox v10, now a zyxel EX5601-T1. I don't use the wifi from the router (I tried though, didn;t make any difference). The router is connected to a switch en multiple Aruba AP205 accesspoints.The sonos system consists of 4 ikea symfonisk speakers in 1 room. 1 speaker is wired to the LAN Any idea how to solve?

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

So I got 4 Sonos 1 and one sub since 8 years and recently added an era 100 for my restaurant. While I’m happy with the amazing sound quality, I’m increasingly annoyed with the very lousy performance of the app and also sound disruptions, which is unacceptable. I’ve did EVERYTHING which the so called  Sonos technicians (perhaps they are bots) recommend. Got 1Gb fiber and then a latest generation mesh which is guaranteeing at least 600mb up and download in the whole restaurant. Sometimes I even shut down the power of the whole restaurant to reset all the speakers. Doesn’t work. Network is optimized for interference (coz that’s another argument or excuse Sonos uses). Curiously enough, when I play Spotify through the Sonos app I got random disruptions and when I use Spotify directly and connect to the speakers it NEVER disrupts. Starting the app when I want to control the music Takes ages. So this is so upsetting im really starting to look for another brand. I’m tired of all those excuses

I've tried different configurations, every time I run Spotify on the Play 5, it stops and I have to turn the play button back on.But this only happens when I run the Play 5 standalone.With the playbar, the sub and two Sonos 3 it works wonderfully.I conclude that it is a Sonos 5 problem (and not Spotify)Dear Sonos team, is there a solution in sight?************ Diagnose Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

I have tried to add my iTunes Library on my PC to SONOS.  When I did that my PC’s Sonos App showed Music Library >Indexing.  Indexing has been going on for about 10 hours and is not yet complete.  I have approximately 2,500 music files.  Indexing over 10 hours seems much longer than what I have read is typical. Can someone provide ideas of what to do nextThanks

My question is related to Calm content NOT available via Sonos. For example, I can’t seem to locate “Your Favorites”, “Recently Played”. Is this a Sonos or Calm issue? I saw an earlier post that certain types of Music on Calm are not available via Sonos… BUT this is a different topic. Any insight into why these sections do not show up in Sonos?

I tried to connect to my stingray app through Sonos 2. I received a error message. I uninstalled stingray and when I tried to reinstall it, it is not available anymore in the list of music service. Please put it back? 

I’ve been playing SiriusXM on my Sonos speakers for many years with no problems.  Worked great.  Now just over the past weeks it is not connecting. I called support and they said engineers working on it but no bulletin or notice. “Unable to play the selected item.”  If I try to browse SiriusXM I am told “Unable to browse music.”  I’ve logged out of sonos and disconnected sirius multiple times. S2 app version 16 and  iphone 15 pro max.