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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,576 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9394 Topics
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only_sleepingEnthusiast I
posted in Controllers and Music services
How can I opt out of spam like the “Dance All Night” ad on the app?

Opened the app this morning to a spam message about Sonos Radio.It’s not the first spam that the app has served up. How can this be turned off? It’s infuriating.  

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106rallye
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DavidJSAvid Contributor I
posted in Controllers and Music services
Problems with S1 app

I have a recurring issue with my S1 appI have a gen 1 Play5 in my gym; it is the only Sonos product in there.  The remainder of my Sonos products are S2Almost all the time now, when I open my S1 app on the phone, it doesn’t connect, I get the message at the top saying “Sonos found let’s connect”As soon as I do this it connects to the S2 group and I have to reset the app.If I try and connect to an existing network, all it does is connect to the S2 “network” and I go round in cirlces resetting and trying to connect again.Eventually after random attempts, when “connecting to an existing network” I get the prompt to hit the two buttons on the device.  It then connects correctlyWhat is odd is that I can start the device playing without the app and that is fineI have had various successes (although these may just be random), but not yet found a surefire way to resolve itToggling wifi on and off (before and during the set up phase) Turning location services off waiting! (this seems to work)Th

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John CrawleyContributor I
posted in Controllers and Music services
Adding my music library.... or not !!

Hi,Having spent time (a lot !) on both ‘chat’ and Remote access i am still unable to add my music library ? It started off as “error 1002” and since my last Remote Access use, is now “computer is not responding” although i am sat using it, and made sure that the external drive is awake ?? so far I have: toured my new Windows 11 PC, with the help of remote access, set up the various firewall options as outlined here. Checked the ports 445 & 3445 (they’re ‘listening’). Set up a music folder on the desktop, which did not work. Reset my Sonos System. All to no avail. The nice person on remote access was also at a loss, although when using the same service last year on my old PC, Remote Access sorted the issue very swiftly. Cannot add the service via any of the tablets or phones, so I’m really stuck.! I have read nearly every article or reply on here, and i am no further forward. ANY help would be gratefully accepted. or…. the system will end up in a skip somewhere :-).Thanks in advance

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mjacobsinluxContributor I
asked in Controllers and Music services
Treble adjustment not working properly

Treble adjustment not working on S1 app for 'old' play 5 systems.   The 'Bass' slider and the balance slider as well as the loudness knob do have a clear effect but the moving the 'treble' slider has no noticeable affect at all.

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Stanley_4
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pirlou8
asked in Controllers and Music services
arrive pas a faire fonctionner ma sonos

que dois je faire  

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Corry P
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Luke DoroshenkoContributor I
posted in Controllers and Music services
Victrola Stream play in room other than default

I have the Victrola Stream Carbon, and love it...but there is one frustration.  I have it set to autoplay in the kitchen, where I listen to it 90% of the time.  However, sometimes I want to only listen to it in the office without playing it in the kitchen.  I can group the office with the kitchen, and it works fine, but if I go back in and remove the kitchen so that it would only play in the office, it loses the connection to the Victrola and stops playing.I know I can go into the Victrola app and use QuickPlay to send it to the office, but I would like a way to do this without having to go into an otherwise obscure app that has no other use….It would be nice to be able to select the Victrola as a music source directly in the Sonos app.  Is there a way to list it as a music source?

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Jamie A
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aikContributor II
asked in Controllers and Music services
Streaming free-to-air radio to Sonos from tvheadend

I have Sonos Roam and a linux server with a DVB receiver USB dongle capable of broadcasting digital free-to-air radio in my home network. URLs looks like:http://192.168.10.40:9981/stream/channel/7ed927db2960b33668a24fac81d11271?ticket=D20198452EE1CCB2057C6E2304646C0B54CEA081A “mpv” player detects it as:[demux] Detected file format: mpegts (libavformat)[ad] Codec list:[ad]     mp3float (mp3) - MP3 (MPEG audio layer 3)[ad]     mp3 - MP3 (MPEG audio layer 3)[ad] Opening decoder mp3float[ad] Requesting 1 threads for decoding.[ad] Selected codec: mp3float (MP3 (MPEG audio layer 3))Looks very standard and as it is free-to-air - it is definitely designed to be consumed by the stupidest device available on the market for the last 10 years :-)I tried adding these to Sonos App via “TuneIn”, the app then shows animation like it is playing music but nothing comes out of the speaker. Is this possible at all to play stream like this?

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Corry P
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MattyJakeEnthusiast II
asked in Controllers and Music services
Contradictory / crazy unsupported bitrate problem

I have discovered the craziest thing—I have lossless apple compressed songs in my local music library that I know are supported bit depth and sample rate—but when I try to play them by using “Music Library” as the source, it says “unsupported”. However, when I use Plex as the music source and play the same exact song, it plays it just fine. Does anyone here hasve any explanation or fix for this?! I REALLY do not want to re-encode these into lower quality files, and my major playlists are all in my itunes/apple library (which is how many of the songs are accessed)Thanks!

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Ken_Griffiths
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AlfvdHContributor I
asked in Controllers and Music services
Adding music files to Music Library

 I cannot add my music files to my Music Library. The files are on an external T7 4TB APFS- formatted SSD-disk, and I am running the Sonos S1 Controller App. My Mac OS system is Ventura 13.3. What can be wrong?

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SteveGTXContributor I
asked in Controllers and Music services
Can't play whole album from my NAS dive

Hi.My SONOS system (Play 5 and Connect) has been in store and have recently recommissioned my setup.I store all my music on a NAS drive and Asset UPnP. However, I can only play one track at a time and not the whole album but I could in the past.Just to confuse issues, I can play everything on my HIFI, So doubt it’s an indexing problemAny idea why? .   

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KevinK72Contributor I
asked in Controllers and Music services
upgrade?

I have a ten year old Sonos system w built in speakers attached to my components.  What would it cost to upgrade the entire system?what would an upgrade provide compared to my current system?

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controlav
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NorfolkEnchantsContributor II
asked in Controllers and Music services
Is there an Android app fix?

Any idea what's wrong with the Sonos Android app? The landing "My Sonos" page is just a collection of blank boxes (screenshot attached). I've tried force stopping and restarting the app, as well as un/reinstalling, but get the same issue, making it unusable.  

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TriacsContributor I
asked in Controllers and Music services
Why is sonos grouping not working

So my wife bought these Ikea sonos speaker, I am so f**king disappointed on Sonos system..The piece * does not intrergrate well the Google. So I have come to mind that I cannot control my Sonos speaker with Google. Thus I have a suboptimal solution….Now I have created a speaker group in the * App from Sonos and it worked well for one day. Spotify identified the speaker group. Now it doesn't find the speaker group. Is this an intended bug from Sonos to make life harder.So what's solution to theis bug…*Moderator Note: Modified in accordance with the Community Code of Conduct.* 

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jgatie
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Steve01Contributor I
asked in Controllers and Music services
Solving connection issues with my music libary

Only about 50% of the time can I rely on Sonos to play items from my music library when I want it. Most often when it doesn’t work it’s because a software update has been posted, and that completely freezes the system until I apply the update.  Usually I lose my queue at that point, and often in addition I find music won’t play because my “server cannot be found” or because the controller can’t find the speakers, or both. This occurs constantly and it’s a HUGE inconvenience. Have a small system w/ 3 older speakers (A Play One and 2 Sonos Ones. One of the Ones had Alexa; but I have killed her.). I keep my personal music library on my desktop hard drive. My router is an Xfinity XB 7-T.A few days ago it was playing nicely but I paused play. When I went back to it, it would not play because it needed an update. After the update, it said it couldn’t find the server. The various contradictory “solutions” I find online to that issue don’t always immediately produce a fix. Two days haven’t sol

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wnhsContributor I
asked in Controllers and Music services
Can't connect to SiriusXM

I have been a longtime SONOS user and SiriusXM subscriber, and have been able to connect to Sirius over SONOS for years. However, I am being asked to re-authorize my Sirius account on SONOS. When I do, the Sirius authorization page says my account is not valid (“We don't recognize your username or password. Please try again.”). This happens whether I try to authorize my account from the SONOS mobile app or the SONDO desktop controller. The Sirius login information I have input is correct, because I am logged into my Sirius account on the same devices (desktop and mobile) using those same credentials. I also have the Sirius app on my phone and am logged into that with the same credentials.  I have tried deleting Sirius from my music services in SONOS and re-adding, but am getting the same error. Has anyone else experienced this, or does anyone know of a workaround?

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Sotiris C.
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colonel512Contributor I
asked in Controllers and Music services
How do I end a session with Audible in Sonos app?

So, I have had an issue with Audible for a while now on my Sonos Beam (gen2).  Randomly the speaker would start playing the last position in an audio book that I played through the linked Audible account.  From my network logs, I was able to determine that the Sonos would start playing right after losing connection and reconnecting to my access point.  This seems reasonable but even if the stream was paused for 2 weeks, it would start playing again scaring the crap out of everyone in the room if the volume was up.  I really would like to clear the current stream so the speaker has absolutely nothing to play.In the Sonos app, it would show the Audible stream at the bottom every time I open the app whether playing or paused.  My question, is how can I reset / close / remove that stream?  There is nothing that I can find to do it.  Opening up the stream and clicking the 3 dots shows where I can change the speaker but that is it.  Even if I uncheck my Beam it will pause if playing but does

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Jamie A
elliot1956
elliot1956Contributor II
asked in Controllers and Music services
Volume increases for a few seconds when song goes from HD or Ultra HD to Dolby Atmos on Amazon Unlimited and Apple Music

I recently purchased two Era 300’s to go with my Arc and Sonos sub.  The sound is phenomenal!  One issue I noticed is that the volume will increase when the playlist goes to the next song and the song is recorded in Dolby Atmos and Crossfade is enabled.  The volume increase only lasts for a few seconds but it’s pretty startling.  I’ve noticed the issue with Apple Music and Amazon.  The solution is to disable the crossfade option and all is well.  Has anyone else experienced this?

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Sotiris C.
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Mw28Contributor I
asked in Controllers and Music services
sonos not showing as a device on android but shows up sonos app.

Please fix, ios works fine but speakers won't show up as a playable device on galaxy device. Currently fold 5 under Spotify or qobuzz. The sonos devices are the most temprental equipment I own. Slowly moving everything away.Wiim are putting sonos to shame. Everything works no issues ever and half the price. Lift your game or become irrelevant. 

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GFJContributor I
asked in Controllers and Music services
System problems

my app was connected to my system and everything is working just fine. Now I cannot connect. I have tried rebooting and starting everything over again but nothing seems to work. Sonos support is closed. Can anybody help

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BlairwContributor I
asked in Controllers and Music services
google home says service isnt set up

Sonos won't play thru Google home.  All Google apps and devices updated. Sonos Ray is updated and brand new.  Add to Google home and set as default speaker.  All seem to connect just fine.  Ask it to play music and it says something like "the service is not set up yet"  Cannot add voice thru the Sonos app, when I click on add voice device it just opens a help page which is no help at all. 

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106rallye
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BrucoutinhoContributor I
asked in Controllers and Music services
system connection

I have 4 devices all connected to the same WiFi, but when I open the Sonos app, I got only one of them, or the other 3, I can have the 4 connected together. it looks like they built 2 separated networks and can’t blend

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ThrossaContributor I
asked in Controllers and Music services
steaming of services and music on my hard drive is interrupted, skipping tracks and stopping

Thus has been happening for over two weeks, before that it was basically fine. This happens on all playlists, albums and radio stations.I have followed previous solutions which have extended the time before interruption. Re booted the WiFi, rebooted all Sonos equipment, plugged in network cable to 1 sonos item, removed the WiFi connection from the Sonos app, checked the three channels that I can use for Sonos network to get the channel with the least traffic on.Has there been an update on the Sonos 1 system or other that could be interfering with signal or the network. We have had fibre installed locally through the same underground system as the existing cable. We have not yet gone with fibre yet but have noticed disruption in our broadband. Where the signal blips out for a short-time. We have also had some high winds over the last couple of weeks.Any ideas how resolve this?Thanks

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Airgetlam
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new-frogContributor I
asked in Controllers and Music services
Where is My Radio Stations in the iOS app?

Hi all! I’m using the S2 iOS app on an iPad. I have searched for radio stations and I click on one and the select Add to My Radio Stations. I’ve done this with a handful of stations, but then I can’t find My Radio Stations in the app, to see them.This is different than the Stations list on the main page. Those radio stations are already there, but mixed in with a ton of SiriusXM channels, so they are hard to find and you can’t reorder them. When I saw the different option to Add to My Radio Stations, I thought it was what I needed to keep radio separate from other streaming options. It lets me add them, but now where are they?Thanks in advance for any insight. I’ve dug around for a while…

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oguzcemContributor I
asked in Controllers and Music services
Persistent Airplay Connectivity Issues with iPhone 15 Pro Max on iOS 17.1 and Sonos Speakers

As a long-time enthusiast and user of Sonos, it pains me to report a persistent and frustrating issue that has arisen with my iPhone 15 Pro Max running on iOS 17.1. The problem lies in the inconsistent AirPlay connection between my iPhone and my Sonos Play:5s and Ones, which leads to unexpected drops while streaming audio.Having been with Sonos since its early days, I've witnessed the brand's evolution and have thoroughly enjoyed the seamless integration and impressive sound quality that it traditionally offers. However, the latest experience has been disheartening, marking the worst period of connectivity issues in my history with Sonos products.Initially, I suspected that environmental factors or network congestion could be contributing to the problem, but after thorough testing, resetting network settings, replugging Sonos products, changing the WIFI router brand, doing network stability checks and ensuring that my devices' software was up to date, the issue persisted. My iPhone 15

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elvarliivContributor I
asked in Controllers and Music services
Remote control with Samsung LSP7T

Hey. I have a question about connecting Samsung Premiere LSP7T remote control to Sonos. I have connected my Beam (gen2) with my samsung projector via hdmi arc and have also checked that the cec is enabled for remote control. Also I found this article: https://support.sonos.com/en/article/use-a-samsung-one-remote-with-sonos-home-theater-speakers that suggest to set up universal remote, but differently from the samsung tv-s, the projector dosn’t seem to have that option.  While trying to set up the remote under Sonos App, I get to the step where I need to press the volume up button. If I press the button, I notice that the white light on the beam2 will blink lighter, then I press the button on the remote, but the setup in the app will time out and therefor fail.  Is there a solution how to set this particular remote control to work with Sonos?  Thank you,Elvar

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Airgetlam
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