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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,147 Topics
  • 55,764 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8147 Topics
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themessingsContributor I
asked in Controllers and Music services
Did Sonos just brick all of my older products?

Starting a week or so ago non of my old Sonos products work and the S1 app has the add device grayed out.  Any thoughts ?

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Ken_Griffiths
1 year ago
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BehemContributor I
asked in Controllers and Music services
Switch between device

Hey ! I've got a Five ans a Beam in the same room. Is there a way to shutdown the Five when i put on the TV (stop listening music for TV) ? Thanks 

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B
1 year ago
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md2345Contributor I
asked in Controllers and Music services
Unable to reauthorize SXM

Hi, I am unable to play any SXM channels via my Sonos and tried reauthorizing my account and keep receiving the error ‘ Unable to reauthorize SiriusXM account. I also tried removing SXM and re-adding however I also get an error authorizing. Thanks - Mike

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1 year ago
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the ZiGTrending Lyricist I
posted in Controllers and Music services
New SKY network router will not connect , Phone app with no setting's

So yesterday i upgraded to a new SKY Router and have tried to connect my SONOS One pair of speakers etc, i have opened the APP on my phone which gives me the option ‘sonos and your mobile device must be on the same network ‘lets fix it’ ...tapped this and brings me to ‘Update Network’ tap this and it brings me to ‘Go To Settings’ which just brings me to ‘App Info’ page were there is no help to continue….i am so frustrated with this as i am going around in circles :(everyone was so helpful last time so here goes againany help appreciated :) thank you

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1 year ago
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susuduchuContributor I
posted in Controllers and Music services
NEED Prev Version Sonos 15.1.1 or so

My computer upgraded to the 15.2 but it's an older Mac and I didn't see anything about announcement or anything about the upgrade incompatibilities and now it's not working at all it's crashing. I've got no way to hook up my Sonos speakers at all. please if anyone knows where can I get an older download. This is insane one would think that you could put another earlier version on - most websites know that people keep their computers longer. I really need to keep this computer I can't afford to get a new one please someone help me find an earlier version. I upgraded to 15.2 and it's completely ruined my whole computer please help me.

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controlav
1 year ago
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Xtopher_UKContributor I
asked in Controllers and Music services
Connection issue with iPhone 14 Pro

Hi all, I have a weird problem. I have a new iPhone 14 Pro, and having moved everything over to it, it is unable to connect to the Sonos network over WiFi (2x Sonos:1, 1x Sonos:3, 1x Sonos:One) - it complains saying the devices are not on the same network as the phone. Old iPhone is XS (of which we have 2), both work fine, as does a couple of iPad Pro’s. Both iPhone are running up to date Sonos app and iOS 16.3.1. IPhone settings are identical from what I can see. Private address is off on WiFi and no VPN.  Our wifi is via Unifi devices, and we do have an IoT network/subnet. MDNS is configured on the Unifi kit, and is working with the other iPhones and iPads. Only difference I can see between all the devices is iPhone XS is WiFi5 and iPhone 14 Pro is WiFi6. However the iPad Pro’s are on WiFi6 and work fine. If I put the phone on the IoT subnet then it all connects fine, so suggests it is a MDNS issue. For now I have disabled all blocking firewall rules between subnets and it makes no d

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1 year ago
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joshpetchContributor II
asked in Controllers and Music services
Amazon Music in Canada

I haven’t been able to connect my Amazon Music Unlimited to the Sonos AppWon’t let me browse.  I believe its because when I add it on the app, it defaults to the US Amazon (.com) and not Amazon Canada (.ca) which is who I pay for Amazon music Is there a way to fix this so I can browse and play music through the Sonos app?

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J
1 year ago
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PantouffeContributor I
asked in Controllers and Music services
My Sonos app

I can no longer access any key Sonos settings – Account, System, Services & Voice are all greyed out on my Android phone. There has been no changes to my router. It just stopped working. Alexa is still working though. 

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1 year ago
Rudie
RudieEnthusiast I
posted in Controllers and Music services
Widget volume control - back button bug

Since a recent update, when you open the volume control on the android widget, the back button just decreases the volume of the entire speaker group. Whereas it used to just close the widget.Highly annoying trying to undo 10 years of muscle memory, please fix it!Happens on my phone and tablet so it isn't device specific.

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1 year ago
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fredrickhwContributor I
asked in Controllers and Music services
How do I play a playlist from a media server like Media Monkey?

I am running Media Monkey 5 (MM5) on my laptop and have enabled both MM5 server and library.I am using the Sonos App on my Galaxy S22 Ultra and on my laptop.In the Sonos App I can see both the MM5 Server and MM5 Library including all my music and playlistsI select the MM5 library, then select playlists, then choose a playlist, and can see all the songsAt this point the only option I have is to add the Playlist to My Sonos or individually add each song - 1 by 1 - to the queue.What the heck am I missing?  Why can’t I simply play a playlist from my MM5 server or library in Sonos? Why is this hard?If I choose a playlist that is saved on my phone I immediately get 2 buttons on top that let me play it or shuffle it.  Is there a way to play a playlist on Sonos from a media library or media server?

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Corry P
1 year ago
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RaportistoContributor I
asked in Controllers and Music services
Sonos starts playing by itself, continued

So today I’m away on a business trip to Germany. I’ve got my Macbook, Ipad and Iphone with me. My wife texts me saying that the Sonos speakers out of the blue started to play music. Quote “it sounded like Muzak. Not like the kind of music you like to listen to”. She then checked her phone to see if she accidentally set something off. But then she found out she only had the outdated version of the Sonos App and no password.For music streaming I use Apple Music.This does raise the question of how this at all is possible.Any thoughts.

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Airgetlam
1 year ago
Guyincognito76
Guyincognito76Prominent Collaborator I
asked in Controllers and Music services
5.1 surround Apple Music

Don’t Atmos tracks from Apple Music play in 5.1 from the Sonos app (with a gen 1 Beam) like they do through Apple Music on the Apple TV?

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Guyincognito76
1 year ago
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PastorWynnContributor I
asked in Controllers and Music services
Apple Music Classical addition

Is it possible to Apple Music’s new “Classical” app to the Sonos system?  Currently, I’ve only been able to add it to my iPhone.  

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Ken_Griffiths
1 year ago