Controllers and Music services

I’ve mostly made my peace now with the new app, and I like a lot of it.  That said, my main issue remaining is the lack of responsiveness on the main volume slider when on the main app page (ie. single slider at bottom).  I don’t have huge hands, so it’s not like I’m a giant trying to use it … but even so, it’s the only slider of any app I can think of that I can never get to move immediately, without finding that exact sweet spot.  Feel like an easy fix would be a slightly wider (ie. height) sizing, so it is easy to grab and move.Cheers!

I’m trying to play podcasts from spotify in the Sonos app and all I get is access denied, I can play music without issues but when I try to play podcasts I get the error “Unable to play <podcast episode name> - access is denied.” and if I create a playlist in Spotify with podcasts and view it in the Sonos app all of the podcasts are greyed out  and I can’t play any of them.I tried to remove the spotify connection in the app and then add it again after a while without luck.Music and everything else works great and have no issues, this problems only exists with podcasts and Spotify, I’ve tried with the Sonos app on Android and iOS and the problem exists on both platforms.I’ve sent diagnostics to you: 684919168

I go to the app and cannot get the first page to accept 

Hello,Has anyone figured out how to keep Shuffle mode turned on when replacing the queue with a different playlist?  Every time I use the replace queue feature to listen to a different playlist, the Shuffle mode turns off.  I would prefer if this would be persistent so that I don’t have to constantly turn it back on when I want to listen to a different playlist.Please let me know.

When I first bought Sonos devices a decade ago they worked seamlessly.I have a very standard BT Mesh on Sky broadband.Now, Sonos never works. It takes between one and three minutes for all speakers to playback, and some do not at all. Then they randomly drop out.If I try and control them from the app, nothing happens for several minutes.You are, quite literally, a joke and a failure.

Hi,I have a NAS that I set up as part of the main reason I purchased a Sonos system - mixing local files with streaming files on playlists. All was great. Now that the newest firmware disabled the old app on my Android (a different topic), every time I play a track from my local library it crashes the app. The songs play on the speaker but the app crashes and will no longer open whilst those songs are in the speaker queue (again, another topic).I read a way around this was to set up a Plex media server. So I have spent all day (literally) doing this.Now when I play media through the Plex service on Sonos it plays. But Plex web is showing the transcode from FLAC to 271kbps. My question is: how to do I force Plex to NOT transcode my FLAC files (or is it even possible)? I can't see a setting on the Plex site. Transcode setting is "Make my CPU hurt"

On my two five gen 2 (plus sub, it sometimes work and sometimes not. Same goes for loudness, when change, there i no change in sound. The only part working in EQ are balance.thanks

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now when I select “Imported Playlists” using any Sonos Controller (including SonoPhone, SonoPad) the app either displays “Something went wrong. Try again” or if it does display the playlists then it displays “Something went wrong. Try again” when I select a playlist. Trying again doesn’t resolve the issue.Anyone else having this issue?Ross.

I was recently traveling and when I returned home, I have had major issues with my system.  I have multiple different Sonos speakers and every time I play music, the song cuts out before it ends.  I can’t even get through one song.  I have tried just playing one speaker but nothing has helped.  Don’t believe it is a Wi-Fi issue, since I have had no other issues with any other device in the house.    

I have legacy units at my home - four Play5s, two Connect Amps, and two Connects. They all sound good and find no reason to replace them.  And yes, I obviously use the S1 app.For over a year now, only my two Connects are able to play music from my library. I use a Synology NAS. The only way my other units get to play music from my library is when I group them with any Connect. Otherwise attempting to play my library directly through the Play5s or Amp would only show that access to the NAS is denied even though I've made sure SMB 1 to 3 are enabled in my NAS. Can anyone tell me why library access is allowed only for the Connect units? Have I missed checking anything else here? By the way, there is no problem with streaming any music service. But I built my system for my vast music collection.

In another unsolicited move to add a splendid new feature, Sonos - in in his incomprehensible wisdom -has given us the web app (a couple of month ago it seems). But: I don’t want it and consider it a security and privacy downside. Soooo, how to disable?

Updated Sonos to the new app, I see the music library but there doesn't seem to be a way to update the library. 

Every morning I have to Force Stop the Sonos mobile app in order to get it to connect to any of my Sonos services. It is always connected to my WiFi (v strong & reliable). Normally, the screen just says 'unable to connect'.

I almost exclusively use Spotify with/through Sonos.  Up until the latest Sonos update just over a week ago, I was able to start playing a playlist or song from Spotify through Sonos, then open up the Sonos menu and click “Start Radio.”  That would instantiate a Spotify radio station based on the song that was playing, which I then added to my Sonos favorites.  I also created several home automation routines through my HA Hub (Hubitat) so that I could kickoff any of those radio stations with voice commands to Alexa/Echo.  That was all working perfectly until the last Sonos update (v 80.07.03).  The Hubitat Sonos integration supports playing a Sonos favorite.Since the last Sonos update, I noticed my home automation voice commands weren’t working.  So, I then started using the Sonos app and found that playing Spotify Radio Stations has completely broken.  Whenever I attempt to play one of the aforementioned Sonos Favorites (Spotify radio stations), Sonos switches to the “Play”

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work. This seems to have been a problem for over five years now with no fix. Just waiting an hour to hear back from customer support, who pointed me at a four-year-old thread to remove Sonos one and Sonos two apps, reboot your phone and start a fresh. Have repeated this a dozen times with no success. Next bit of advice from Sonos was to get an android phone instead of an iPhone. Customer support told me that my two-year-old iPhone on the latest iOS was “old”, and I should get an android to be able to use Sonos. How can this problem have been going on for five years with no fix, and no fix in sight? I have a fortune invested in Sonos one and have started investing in Sonos two which is now unavailable to me.

Hello Sonos Comunity,I really struggle to change the room / speaker that my music plays through. It looks so simple in the App - just select the room and Apply.  But it simply doesn’t work.  I get a message saying unable to connect and asking me to try again!  The speakers are definitely connected and will sometime still play the music that I’d played on them last rather than the music I want to play now. any ideas?  What am I doing wrong? thank you

This may have been asked before, sorry if it has and I know this is a first world problem. I am completely racked off with not being able to listen to either BBC radio 2 or Greatest Hits radio coventry and Warwickshire using google assistant. Can someone tell me how to play both of these using google assistant.   Thanks

So I have 2 beams gen 2s now I can’t see them on the application at all they link to the WiFi and work fine but I just don’t see them in the application to control the volume I can use the remotes but still would like to know why they aren’t showing up on the app any help would be great thanks 

HiMy SONOS app is on the home screen but when I hit the app it doesn’t respond.  Just a quick flash and back to home screen.Sonos app works fine on my MacBook and my wife's iphone app is fine too.Any advice would be appreciated? Thanks 

The Lofi Focus station on Sonos Radio HD stopped playing last week. I click on it to play and nothing. I tried using Sonos Voice too and the same result. All the other stations work. I reauthorized Sonos Radio HD and nothing changed. 

I’ve just discovered that my entire music library has disappeared from the Sonos apps downloaded on all my devices! I see that other users have the same problem and that it was meant to be fixed by august if not earlier and it’s now September! When is this going to get sorted? 

How can I access music library 

My CR200 remote has suddenly stopped working.  All the speakers work and can be controlled from my Android phone.  But the CR200 does not connect and nothing happens when I push the two buttons on the nearest speaker or nay speaker.  I’ve tried a factory rest and removing the battery.  Is this the death throw of the CR200?

Hi all!How do I listen to podcasts on my Sonos system? What do I need?Thank youNeven

In the Sonos app there is a settingAccount → Data & Privacy → Additional Data UsageOn that settings page there is a switch labeled “Usage Data Sharing”I want to opt out and disable (o--) this, but I cannot.It always automatically switches back to “enabled”  (--o).Being more verbose: I switch if off, leave the settings page (as there is no save or apply), go to the same settings again and what i switched off before is now back enabled.Very funny Sonos! Anyone else see this? P.S.: It is not possible to control this setting on the web either (btw: WHY Sonos, why cant I disable it globally for my account?!), instead the Web configuration page states it should be changed in the app (per device).