Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

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F.A.Q.

Music Services and Sonos

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Tutorial

The Sonos Apps - An Introduction

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Edward R
Edward R
started this topic

Sonos Controller Software Downloads

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct...
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5657 Topics

FergiDotCom
FergiDotComAvid Contributor I
asked in Controllers and Music services

Volume resets immediately to zero

Periodically, my Sonos systems gets into a state where the volume reverts to zero (mute) whenever I try to turn it up. I think this is mostly when I am using Spotify Direct, but I am not sure about that. It has happened multiple times and I have friends with the same periodic problem. I just caught one live and took a video screen capture of it happening on my Mac. See: https://screencast.com/t/ieqhj04Gl2 Sonos diagnostic 7395506 was taken when the system was in this state. Same problem on my iPhone interface. The problem was resolved by resetting the controller from my Mac.

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Tom B
6 years ago
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T-SEnthusiast II
asked in Controllers and Music services

Optimizing cover art

Hello! Visiting this thread I was wondering if some information there is outdated: https://en.community.sonos.com/controllers-software-228995/improve-cover-art-support-resolution-speed-image-types-and-fault-tolerance-5057783 For example it seems to me the pixel limit is no longer 1024x1024. I have an album where the embedded cover art is 1500x1500 and it is shown. However I found it often loaded really slow and sometimes not at all. However I found that reducing the filesize rather than pixelsize was more effective in making Sonos Controller read it faster. So which are the size and pixel limits nowdays? Also, is there a recommended filesize and/or pixelsize where the compromise between resolution and loading times are optimal? Or some kind of table showing the relation between loading times and filesize/pixelsize? I'd like to keep resolution high but if there's a size threshold somewhere when loading times are significantly slower I'd like to go below that limit. Also,

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ratty
6 years ago
press250
press250Avid Contributor III
posted in Controllers and Music services

Library indexing: the best (fastest) of times, the worst (slowest) of times

Library indexing is MUCH faster when performed on a wired (as opposed to wireless) Sonos component. But how can I convince/force Sonos Controller for Windows to use the wired component as its "Associated ZP"?

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jgatie
6 years ago
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tedtContributor I
asked in Controllers and Music services

name change

I am trying to change the name of the room that is showing on my app. How do I do that?

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Airgetlam
6 years ago
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tombashamContributor I
posted in Controllers and Music services

Existing Sonos players suddenly can't connect (flashing orange lights)

For a long time now I've enjoyed a Sonos setup with a bridge, a play3 and a play5.  This has always worked fine, but suddenly my controllers can't find any components other than the bridge, and when trying to re-add any of them (pressing mute+vol up) the indicator light flashes orange.  When re-adding the controllers (I've tried a PC, iPad and iPhone) detect that I've pressed mute+vol up (they change to the 'connecting...' screen) but always fail to connect and show the 'Your Sonos component was not found' message. My wireless network is working ok, and I can see that the Sonos equipment is set to a relatively empty wireless channel (1), my own wifi network is set to a different channel (11). On occasion the Play5 has been able to connect, but drops off within 20 minutes or so.  Any help or advice you might have would be greatly appreciated! Tom

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Tom B
6 years ago
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Mike_254Contributor I
asked in Controllers and Music services

I have installed Kaspersky Internet Security 2014 on my PC and my Sonos Controller will not find my network any more :-)

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A
6 years ago
M
Matthew_9Contributor II
posted in Controllers and Music services

Showing lyrics while in the sonos app on your smart phone of tablet. it would be a great idea, no?

How about showing the lyrics of a song while in the sonos app on your smart phone of tablet. My son likes a bunch of the music we have on our network and it would be great to use this awesome set up as a way to learn the song while listening to it... Matthew E

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U
6 years ago
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ProdanAvid Contributor I
asked in Controllers and Music services

Will Trueplay tuning be better when done on iPhone vs iPad?

According to this here https://apple.stackexchange.com/a/257365) the iPhone 7 has four microphones but the iPads have only one. Will Trueplay tuning be better if you do it via an iPhone 7?

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K
6 years ago
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Markus_21Contributor I
posted in Controllers and Music services

Will Sonos work with Apple Homekit?

As a full time wheelchair user I like to have all my connected devices all connected in one place, will I be able to add my sonos music system to Apple Homekit? As more and more people are joining the home automation system I'm hoping sonos will add there support to Homekit.

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Airgetlam
6 years ago
dendirk
dendirkContributor III
asked in Controllers and Music services

Can't see my Sonos speakers in the Spotify app

Hi , I upgraded my Sonos to beta 7, when i look into my spotify app i can't find my 3 Sonos speakers. (I can see my other devices ) I have a Premium account with Spotify (directly bought) I have authorized Sonos and spotify.

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J
6 years ago
C
castallaLocal Superstar
posted in Controllers and Music services

Alexa & Sonos

Rumour? http://www.aftvnews.com/sonos-begins-beta-testing-amazon-alexa-control-integration/

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Airgetlam
6 years ago
michelenascondino
michelenascondinoContributor I
asked in Controllers and Music services

SONOS Skins and Audio settings

SKINS I think it is necessary to introduce the possibility to change (or best: customize!) the SONOS controller for WINDOWS with coloured and clear SKINS. Actually it is very poor. AUDIO Depending when or "where" I play music, every time I have to do a new setting for volume, for every SONOS speaker (i have 4 Play:1, 1 Play:3, 1 Play:5, 1 Playbar + SUB). It is possible to create a "Volume settings saving"? Thank you for your attention! Mich

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biffta
6 years ago
R
Rob777Contributor II
asked in Controllers and Music services

Sonos Can't Find my MacBook

I have had all kinds of issues with my Sonos. First, it wouldn't find my iTunes music library. Then, not sure how, started finding it. Maybe it was when I shortened my computer name? It worked for a day or so.. Then it started not connecting to my macbook.. I submitted a question, Sonos said try to restart the Wifi. I did that and restarted the Mac and that worked for a day, day and a half. Now it's back to "can't connect to Robs-Macbook pro/music. " Once in a while I get a "1002" message but not consistently. I restarted the WiFi and my computer again and that fixed NOTHING this time.. I have done the Firewall procedures. The controller will let me add music into the que but will not allow me to play it. That's when I get the "cannot connect.." error message after a short time of (not sure what the technical name for it is..not pinwheel but..) the little thing that spins, looks spikey, basically saying it's thinking.. get one of those those on top right of controller as well as somet

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Omar H
6 years ago
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XOP15Contributor I
asked in Controllers and Music services

Sonos Plex & Synology

Hi There, Newbie Alert !! I have an Amazon Echo and a Synology NAS running PLEX which stores all my media, I am able to control PLEX from the Echo. My question is will PLEX be able to play direct to the Sonos with out having to have Laptops or tablets open and running ? Thanks in advance

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X
6 years ago
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jschiizzyListener
asked in Controllers and Music services

Spotify disappeared from controller

I deleted my Spotify account from the Sonos app in order to add a new Spotify account (I couldn't find an easy way to change the account). But now Spotify doesn't appear as a choice under "Add Music Service". I can't find Spotify under any of my controllers, PC, other phones, etc. System Diagnostics number 7369575.

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M
6 years ago
A
Andy MasonContributor I
asked in Controllers and Music services

Does Sonos desktop controller work with Windows XP?

I was instructed to update my Sonos desktop controller software on my laptop running Windows XP. However, following the download I was told that my OS did not support the Sonos desktop. Is it correct that XP is not supported? Thanks. Andy

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J
6 years ago
Dave
DaveHeadliner II
asked in Controllers and Music services

Samsung Galaxy Tab 3 7.0 Lite wifi SM-T113 - Android OS, v4.4.4

Hi all, I know from @Chris that you can lock an iOS device to just one app but would like to do this on the Samsung Galaxy Tab 3 Lite. If you can how do you do it and if not can I make a android widget that just displays the sonos app. I got the Samsung Galaxy Tab 3 Lite to solely use as a family controller.

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H
6 years ago
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User956665Contributor I
asked in Controllers and Music services

Podcast android

Sonos app does not recognise podcasts downloaded on my android phone (kitkat), I've tried downloading both recommended apps Beyondpod and Pocketcasts neither work! I've also tried moving files to podcasts folder in the root . What happening sonos? This worked perfectly on my previous iphone

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N
6 years ago
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edward369Contributor I
asked in Controllers and Music services

Unable to add ITunes music folder

I have my music in ITunes on a Mac Mini. This used to work ok until 12 months ago when Sonos coul not find the music library. I have tried adding the music folder again but get the same message "Unable to add the shared folder to your Music Library (900). I am able to play online radio overmy Sonos system and play music from other devices eg from a smartphone with Sonos controller installed. I have checked my Ststem Preference > File Sharing and added the Music folder and Itunes Music folder to Shared Folders but this has not resolved the issue. Any suggestions welcome?

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Jeff S
6 years ago
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katie strakaContributor I
posted in Controllers and Music services

Sonos skips!!

My Sonos system sometimes plays all the songs on an individual playlist without a hitch but there are times when it starts a song and never finishes it before going onto the next then the next song will play through fine and the it starts short cutting songs again. It's very annoying ! What is up with that?

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Tyler M
6 years ago
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jizzbagContributor I
asked in Controllers and Music services

Alexa: using the radio through Sonos

Hi all, new poster on here. I've just bought an Echo dot so I'm playing around with it like a mad man. However, I can't listen to the radio through the Sonos speaker I have. I can play Spotify playlists, turn it on and off, I've downloaded the Yonomi app and have added it to my skills. Can someone give me a step by step method of how to listen to the radio through my Sonos? Thanks in advance.

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D
6 years ago
M
makeyContributor I
asked in Controllers and Music services

Cr100 wont connect

Hi, I have a Cr100 that I'm trying to add to my system and it won't connect to my system. I have a bridge directly attached to my router, with a Play 5, ZP90 and a Ipod dock using the sonos wireless system. Can anyone offer some help with this please? Many thanks Mike

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JacktheRipperagain
6 years ago
S
StarElementContributor I
posted in Controllers and Music services

Volume Level Figures

Hi. I really like Sonos and Sonos App...but I wonder why all we users, do not have an updated volume showed in numbers or (volume bars) Example: My daughter have a speaker upstairs.(Play 1) If she wants some music upstairs in her room, controlled from an iphone downstairs. How Do You know what volume level to play with? Do i really need to walk to every room, to hear each volume level??? My home has levelmeters showed on: Philips Hue lights have % Light volume Apple products have volume bars and battery % Samsung TV's with number volume ...and I can see how fast my car are going:):cool: , and also the volume on the car radio? ...Can You control that little dot in sonos app. with your much larger finger?:) How can You control the music volume in the bathroom, when You have guests, without going into the room??? ------ QUESTION: [b]Would You like to have the next Sonos App. Updated with volume levelmeter? Bars/Numbers[/b] ------ Kind regards Morten Wickstrøm, Den

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K
6 years ago
G
Graham_34Contributor I
posted in Controllers and Music services

Share current track with Social services (Facebook, Google+)

Hi - We have a nexus 7 running the sonos controller (version 3.8.3 build 19459140). Everything looks pretty good except i cannot "share track with facebook". I can share with google/gmail/google+ no problem! please help thanks

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B
6 years ago
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Miriam_1Contributor I
asked in Controllers and Music services

How do I change the background colour on the Sonos for PC controller?

I'm really struggling to see a lot of the buttons on the PC controller window. It's almost impossible to read any of the grey-on-black. I have no idea where the volume is because I can only just see the slider but not the bar. It is difficult to see most of the other buttons too because they are grey on black. Where are the accessibility settings please? I have normal vision (tested recently, no problems with anything else) and I have tried looking at my screen from various angles and tried other screens/computers (other programs are fine) so it's Sonos. This website is bad too - I can hardly see the 'find a store' or the 'sign in' on the top bar. This makes me feel like I am disabled! How on earth do partially sighted people manage with Sonos if it's nearly impossible for me? Please help. How do I choose a better more visible setting?

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biffta
6 years ago
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