Controllers and Music services

As this is my first time on here, I have no idea if this question is in the right place, but here goes. I have seen some of the other posts about the legacy product issues which I knew was happening, but this morning, for me, it went a step further. We currently have 6 zones of old products, all working fine. We gave our daughter a Sonos 1 for her birthday today. When I went to add it to the system I found I couldn’t. Operating system no longer supported. So I tried another controller, and another, and another. We have 3 phones, an ipad, an ipod touch, a Samsung Tablet A, a Z200 and a computer running windows 10. NONE of these devices will allow me to add a new component into the system. Are Sonos now bricking all the rest of my devices as well? They all work fine for everything we need to do; except now none work properly with Sonos. I was about to go and buy a cheap phone just so my daughter is not devastated that her birthday present is an absolute dud, but now the android phones ha

I love all the features on the sonos app and own like 10 speakers. But why doesen’t it provide a password function. It would litteraly solve all my problems. So fricking frustrating when people change the music.

Why cant I switch user in Sonos like switching between spotify accounts so other familymember can play in Sonos and other be listening on spotify on mobile. Always problem when I am on my mobile and  my wife has to use my sonos account and my spotify so therefore music stops and it is frustrating. Is any workaround on this matter

The Sonos release notes page hasn’t been updated since the release of Sonos S2, also known as version 12.0.However, since that time, there have been several software updates to the app and the speakers, without any indication from the release notes page as to what these updates entailed.We know from this forum post that update 12.0.1 implemented a partial fix to Sonos Arc bass issues. Where else is Sonos hiding this information on a sort of half-disclosure basis? Do we know what changed in 12.0.3, or the most recent 12.0.5?I contacted Sonos Support to ask about this. The first agent said he would get back to me, and he never did. 3 weeks later, I contacted Sonos Support again and they informed me that they didn’t have any release notes to share, and that minor software updates don’t make it to the release notes page.The agent insisted that Sonos makes no changes to audio settings, sound profile, or quality with software updates. Besides this being patently untrue (see the 12.0.1 update

I have a problems with TuneIn Pro and american radio station KDRADIO.com As of today I get a regional restriction error. Any idea why?Thanks Geoff

This is how people find their favourite music you dummies!!!

Hi all...so yep, seen all old info on playlist saving on android phone,so I am aware you cannot.So my question now is………..Today i got a sonos 5 (also have a beam) and am looking for a way to not have my PC on to make and save a playlist , and play my music…..…Bluetooth adaptor and use third party app on my android phone ?,if so recommendation pleaseGet an old windows tablet/ would that work,…...or windows phone?At the moment I have ordered a usb c to line in so I believe I can use my phone with 3rd part app that saves playlists “hopefully" .Just looking for a way to use a small  hand held device to control sonos and have playlists on it.Any help or advice much appreciated….cheers all.

I know this questions has been asked a couple of times in the past. I haven’t been able to locate a thread. I changed my wifi from ATT to Xfinity Wifi. Network name and password the same.  Sonos App says it is unable to connect to sonos Fix it. I go through the steps to reconnect the playbar and the app continues to say “No System Found.”  I have even plugged the playbar directly into the modem/router without success.  Can someone point me to a thread or offer some assistance for a fix?

My song collection is 22,000 + titles. Larger than most Sonos user libraries perhaps. Sonos has a 1000 playlist and folder limit. If you have a folder with 10 different playlists, you have used up 11 of your 1000 allotment. In iTunes, I have 42 folders and 1080 playlists. I reach my playlist limit in folder 30. It is beyond annoying that this limit is set so low for me.What I don’t understand is why the limit is 1000. Sonos has a 65,000 limit on the number of tracks (does stereo count as two tracks I wonder). I get it that each song uses up incremental memory, but a list can’t be that much of a memory hog. Please comment if you have this problem. Perhaps someone from Sonos can explain the logic of a limit of 1000, or better yet, that there are plans to double the number of playlists you can have while the track limit remains as it is.

Hello!   I have the following;   spotify premium an echo show 8 sonos 3 playbar sonos 1   I have figured out how to get music to play through my Sonos speakers using voice commands through my echo show.   When I ask the echo what song is playing it just tells me verbally what is playing but doesn’t show the album artwork or song name on the screen. Same thing if I ask for the lyrics to be shown. Just a blank screen.   Any idea how this can be achieved?

Regularly when opening the Sonos S2 app on my Android Pixel 2 XL, I open it to just adjust the volume, skip a song, change the music, add a speaker to a group or remove one and I’m met with a very regular issue where the app shows me correctly what’s playing, but trying to do any of the above doesn’t cause anything to happen, and i’m then met with a popup message that says “Unable to connect to device, try again later” even though it’s clearly able to see what is playing, and the current volume state of each speaker, and the group configuration of speakers. To resolve this I often have to force close and reopen the Sonos S2 app anywhere between 1 and 5 times before I can get control over my devices. Edit: Ironically, tried to submit diagnostics reports and that failed the first 4 times. The 5th worked and the diagnostics code is 986794701.

Following installation of a new Sky hub I am unable to connect to my Sonos system on my HP Desktop computer (Windows 10); however, I am able to connect to Sonos using my Android phone and tablets (both use the S1 app).When I start the S1 Controller App on the laptop it opens with:In the “More Options” section I tried “Connect to Existing Sonos System” and However, when I try to open the Sonos app again I get the same message as shown in the first screenshot (above).I have just installed a new hub and updated new Wifi name and password on all my devices. My system is: 1 x BRIDGE (Version 11.2.2 2 x PLAY 1 (Version 11.2.2) 1 x PLAYBAR (Version 11.2.2) I have tried all the remedies in the website troubleshooting guide, i.e. unplug and restart router, etc.  I have also uninstalled and reinstalled Sonos1 app on desktop; and made sure VPN is turned off.Thank you.>

Hello, the above mentioned error message appears each time I try to add speakers to a group - I am using S2 app. The other devices are shown but I cannot connect. My Sonos experience is limited to playing on the devices connect via cable to my LAN. The devices relying on wireless connection are shown but do not connect. My old play 5 which was incompatible works perfectly using the S1 app. This inability to add devices was not apparent the first time I updated. Help.

HiCan someone point me in the direction for the release notes of firmwares for the Sonos ARC.I can find a sonos page with software release notes but nothing on recent firmwares.I find it bizarre that they release updates and don’t seem to tell us what these updates fix/add. Could not find notes on 12.0.4 and recent 12.0.5 firmware. Do Sonos keep these things secret?  

Hi learned Sonos Community since the change to Sonos s1 whilst playing radio via Sonos thro tunein I keep getting the same ad appearing, never happened before any one else had same issue   thanks   Al

I have been a SONOS customer for the past 6 years almos. I was very happy...A month ago, I moved from Windows to Linux on my desktop PC, I tried Wine under Linux and removed it.I am using currently NOSON as a replacement desktop controller under Linux, but - I have a lot of music stored locally and can’t find a way to play that, as I used to during my Windows time…Any suggestions?ThanksAlex 

I am happy with my s1 controller. My system works fine and integrates well with Alexa. Having read the multiple negative reviews of S2, I merely want to hold off at least in upgrading to it. But the problem is that when I open my Sonos s1 app, I cannot access any of its features because there is an upgrade screen that I cannot get past. Why on earth would Sonos not at least allow people to keep the s-1 application functional?  How can I get past the upgrade screen? Under the "other options' menu there is only "reset" and I'm afraid to try that lest It screw up my existing s1 application.

I’ve been a Sonos owner for since 2015. I have 15 Sonos devices in my Sonos system consisting of  Play:1, Play:3, Connect, Sub, Playbar. The system worked beautifully. I always bragged about my awesome Sonos system. Then I "upgraded" to Sonos S2. What a mistake. My awesome Sonos system has been rendered almost unusable. I don’t really want to spend hours troubleshooting a system that worked perfectly before I upgraded. How can I downgrade back to Sonos S1 if I have upgraded all my devices? Thanks for the help.

Garbage Garbage Garbage

Hi!I noticed that when Sonos speaker plays music via Spotify Connect and Sleep Timer is set up, when it’s time to sleep, speaker just decrease volume to zero but does not pause music. So music from Spotify continue playing with zero volume. I think this is kind of bug and if Spotify will play hours without any interruptions it will influence to my Spotify recommendations.

My company has implemented a management profile to require AirPlay Codes when connecting via AirPlay. I’ve seen other post which recommend turning that requirement off but it’s not possible for my situation (I’m guessing others have the same requirement). My question is: why can’t the SONOS MOVE (or other SONOS devices) speak the code so we can enter it and not have this issue? Is this a development request? If not, how can we recommend it?  Thank you 

First-timer here and new to the Sonos community and ecosystem. I’ve recently populated the house with 5 x Sonos Fives + an Arc + Sub Gen 2. All lovely sound so far, but I have a slight issue playing music from a separate Astell & Kern (A&K) SP1000m portable music player. The A&K player has the ability to play music files to any other network-connected speakers, and all my music files stored on the player are recognized by the Sonos app. I can play the music files through the Sonos Fives, but the problem is that selecting “Next Track” on the music playing screen on the app does not play the next track(!). It’s very puzzling. I can pause, go back to the start of the track, or go back to the previous track. I can even “fast-forward” within the track, but for some reason, the app does not allow the next track to be played, which is disappointing, because I cannot then select the next track on a separate remote control device (iPort Xpress Audio Keypad), and it’s a bit clunky to

I have not been able to find any info here that shows me how I can save a playlist to my PC, I have to uninstall sonos as I believe the download was corrupted.When I migrated my music folders to sonos, it appeared as though not all the music came over, so I want to do a clean uninstall and reinstall a new download, but I would like to be able to save my playlist to my PC if this is possible, any advice would be welcome.  

I’ve lost my remote.  How and where do I purchase a new one? Thanks. Also, I purchased my playbar in Dec.2019.   Do I need Sonos S2 or do I stay with S1.  

Hello.  The Murfie website says they have ceased operations.  As of today, my collection is still streaming but I cannot reach anyone there.  I have about 600 discs uploaded as FLAC files there and am very concerned to be able to retrieve those in tact. Anyone else use Murfie or any suggestions? Thank you, Bigdog39