Components and Architectural

Hi Sonos community. I have a strange issue whereby my Sonos One is clearly connected to the internet with all voice services working and music via it playing, however it does not show up on the app. It occasionally reappears but is very spotty when doing so and will present an error when trying to join speakers together. It is also not playing via Airplay, just showing up an error. This is a new issue and has always worked fine previously. I am using a Sonos Boost so to my knowledge should stop issues with WiFi interference, mesh networks connectivity etc. I have also tried all usual fixes including resetting my router, powering down speaker (will usually connect for a while then not any longer) and factory resetting the speaker and re-adding to system. Once it was added it worked ok for a small time but then took 3 occasions to set up True-Play as it kept losing connection to the speaker. Any suggestions as this is getting rather frustrating! Thanks

Was having intermittent issues with connect amp. Unplugged it and it wouldn’t stop flashing white. I tried to hold down the two buttons and nothing. Then I did hard reset by holding down buttons while plugging in. Then it was flashing orange  and white.   Tried to add it. Got as far as wifi trying to connect to amp and got no further.  Issue I assume?😤😤😤😤

I love Sonos, but I’m just having the worst experience with a return and I can’t seem to get any help.  On April 25th after a support call, Sonos authorized a return and sent me the link.  That link, however did nothing, and calling Sonos again they said that the system was being upgraded and I would have to wait.  5/13 I receive an email with a shipping label.  I thought great, finally.  I pack up the speaker and power cord and head down to UPS.  Speaker shipped, I wait patiently. 5/17 I receive an email advising me that a shipping label will soon arrive and that I should send the speaker only...no other accessories.  The email advises me to click a link to confirm my return.  Head to the link, input the info click submit.  ERROR.  I chat with support, they say they’ve sent it off to the team and it will be 24-48 hours, keep trying in case it’s fixed earlier.  I wait.  After 48 hours I call support. They tell me they they have brought it to support and “don’t worry” (worry is not the

Is there a way to get the outdoor speaker serial number without having to take it down/unmount? Thanks! 

The other day I went to look at the web backend and found I could no longer get the matrix to display, has it been removed by Sonos? T_T Was nice to be able to troubleshoot using that…..

When I open my Sonos S2 app, more often than not it finds my S1 system and won’t let me access my S2 system.  I have to keep shutting down the app and reopening it until it finally picks up my S2 system.  Is there any way of avoiding this issue?

I have 3 Symfonisk Bookshelf speakers all in the same room, on wifi, connected to an access point pretty much in the middle of all 3 and I can choose different music to play on each speaker at the same time without issue. The issue I have is when I try to play the same music to all 3 at the same time it only plays through one. If I choose any combo of 2 to play then it works (speakers A+B, B+C, A+C all work). If I stereo pair 2 together and play to that pair and the 3rd it still only plays through 2. Anyone have any ideas on what else I can try?

I have been very frustrated with my Sonos + URC Mobile solution. The two are exceedingly difficult to work together. I am reaching out to the community to survey what they are using to connect their wired system with SONOS

I currently have the TV auto play option on, so if I’m listening to music and turn on the TV, the TV sound will take the priority. But is there a voice command to easily switch back to music and have it resume my song, or is my place in the song gone when it switches to the TV?

Hi,I have a Sonos Connect, it had a high popping noise or scratching noise almost sounding like it would break the speakers, making it impossible to use.I opened it and changed a few capacitors. This eliminated the popping/scratching  noise, but now i only have sound in the left speaker. The right speaker is very low, but not zero. Using the equalizer, if I move all sound to the right I can hear it faintly. Left speaker works normally. If I switch the cable (using rca analog), like red to white, i get the same problem but on the left speaker instead. Clearly it's the analog out (red) line that is faulty.I have tried several amplifiers so that is not the problem it's the sonos. But what to do?Carl

I keep my Sonos system on S1 because I have a first generation Play:5 that is hooked up to my record player. A houseguest recently tried to upgrade my system (thinking they were being helpful) and of course crashed the whole thing. I’ve tried the usual steps to factory reset and downgrade my products (I’ve done this before successfully when I first set up the record player) but now when the setup wizard gets to the stage of the final “push button/hear chime” after plugging in to ethernet, the process fails. I am given a “this device is only compatible with S2 system” message, which is entirely untrue as these are all S1 compatible devices.  I’ve factory reset over and over, reset the apps on all devices, and reset the router. All to no avail. Please help! 

Hi everyone. I have a Sonos Arc which I have recently paired with a Sonos sub gen3. There is a very annoying sound comming from the sub when the system is on but nothing playing. I have tried all the channels of my router but the noise is still there. I have tried to change the channel of the sub but the option seems to be innactive on the Sonos app. Any iddea of how to get rid of the noise apart from unplugging?

Here’s the setup: 22 sonos including stereo pairs, couple subs, 1’s, 3’s, 5’s etc. Roughly 3,000 square foot house with Orbi 850 mesh wifi. Sonos running off a gen 2 Boost on sonosnet.  Boost is on 2nd floor, center of the house in a loft over top of all the sonos speakers. Other smart home stuff: About 35 Hue lights on hue hub, 50 Lutron switches on Lutron Caseta hub. Recently changed from sonos channel 11 (where all sonos speakers were OFDNI of 9), to sonos channel 1. (Has the best OFDNI numbers)I’m still having trouble with dropouts, especially if I try to change tracks with rooms grouped together. When changing tracks, it goes through about 3 minutes of speakers cutting on and off and then skips to subsequent tracks before It finally settles in.I usually group Kitchen/Fam, Big subwoofer (a connect with 2 large subwoofers attached), Dining room move, Family room (2 play 3’s and a sonos sub) Kitchen, and Living room together. Total of about 8 sonos speakers in continuous 1st floor ro

Hello,We just bought a Sonos Beam and 1x Sonos One.I configured them as a group, and it works good while watching TV.But when i try to mute the sound using the TV remote it only mutes the volume of the Beam and not the volume of the One. Same when adjusting the volume.Is there any way to adjust the group volume with the TV remote?If not, will it be possible when we buy another Sonos One speaker and make it a surround stereo pair?I really hope its possible because else it really sucks to open the Sonos app everytime...

I’ve had my Sonos Roam for a few months but haven’t played it much because when I try to use it via Bluetooth, my volume constantly changes from whatever volume I set it to 0 after a random amount of seconds. It could be 2 or 20, but always resets back to 0.Any ideas?

So I swapped out my WiFi router with the new system using the exact same name/password as the old one, which is what I am always recommending. To my personal embarrassment I could get no speaker to work after this.This is my small S2 system (One, 1, Bookshelf), but using the app to “fix up” the WiFi always failed immediately at the “attach your phone to the SONOS wifi network”.On my PC I had to re-mark the new network as Private of course, but that didn’t help me.I broke out the networking tools, and I could see from the DHCP table that none of the speakers were actually on the network at all.I tried wiring one of them via Ethernet, and while that got the one speaker working, the app would not allow the WiFi creds to be changed this way (this used to work on S1 last I tried it).Then I had a lightbulb moment: I powered cycled a speaker. it came up on the router DHCP list, and the Sonos apps could find it. I powered cycled the others, and it was all good.TL;DR if swapping your WiFi route

I have several Sonos' amps and connects, I listen to my Amazon Prime account quite a bit. For the last month or so, it will work just fine, then after a playlist is over (from "My Music") and I try to go to a new playlist I will get the error "Your Amazon account is missing required information..."There is nothing wrong with my Amazon account, all Sonos units are updated.  I can listen to my Amazon Music account on my desktop (not Sonos) with no issues.I can even play my Amazon Music over my kitchen Sonos through Alexa. I have removed and reinstalled my Amazon account multiple times.What is going on?  This is very frustrating, especially for how much I have invested in this system.

We continually need to keep adding our products and then they drop again - and sometimes I cannot even add them. The process tells me to restart my router but I am not going to restart my router and mesh network every time I want to use Sonos. These speakers used to all work - now I cannot ever get them all to connect. Every time we want to use the speakers - either it says I don’t even have any speakers or another has dropped. I have tried adding each one about 4 times doing hard restarts and the same thing. What the hell did they do to their firmware??

This week I upgraded my system to S2 and added some Five speakers. They work without problem, but the network matrix for the five is incomplete. The noise floor is absent for all three Fives. The other componens (2xPlay1 and 1xPlaybase) are correct. See attachment for a better explanation.Somebody any idea what caused this, or even better, how can I fix this?  

I have 2 HomePod minis, 2 Sonos Ones, a roam and several Airplay2 TVs. When I start playing on multiple speakers through iOS control center only the Roam will skip. It shouldn’t be WiFi interference because if I use the Sonos app to add the Roam it won’t skip.  

Understand this issue has been noted a lot on here but did not run into my specific issue. I had eero mesh system (3 pack) plus my Sonos set up (3 Play:1, 1 Play:5, 1 Beam with 2 One’s as surround, 1 Move, and 1 Roam) which worked fine. Recently we added the Ring alarm system with the built in eero, essentially replacing the main gateway with the Ring gateway. Since then, we continue to have issues with sound dropping. None of my Sonos are plugged in to use the Sonos Net; tried this before but b/c of our old house, the Sonos Net ends up being worse.  Any thoughts on why this is being caused? Every other system works great but our Hue lights sometimes act up. Both Sonos and Hue worked great before we added the Ring system on the eero.  Thanks! 

I have a Playbase with 2 Sonos Ones all set up and working excellently. I use the SkyQ remote to control the volume of the Playbase but since pairing the remote with the Playbase the voice control stops working with the SkyQ box.I have reset the remote so it is not paired with the Playbase and the remote voice control starts working again with the Q box. For some reason when you pair the Q remote with the Playbase it disables the remote Voice control function. Any ideas on how to fix this appreciated.

I have a 2022 Samsung frame TV connected to a Sonos AMP via e-ARC. I have worked with Samsung support to resolve an issue where I’m unable to manually select the audio output from the TV. Every time I try and select anything but Sonos AMP, the TV will flip back to Sonos AMP after a few seconds. I’ve tried disabling Sonos e-ARC auto play and have been through all the settings on the TV with Samsung. I have a case open with them but haven’t heard back yet. I haven’t spoken to Sonos yet but intend to on Monday.   

Hi! I’m working on a third-party integration with Sonos. It’s unclear what’s the X-Sonos-Corr-Id HTTP header. I tried googling for it, but found just a couple of mentions at stackoverflow. Could you please clarify:What module or system sends this header? When can I expect this header? What’s the purpose of it? Do we required to handle it in some way?Thanks in advance!

Hi there, I’ve brought a Sonos 1 from home to the office. Setup went well until connecting to the WiFi. Password is correct and I’ve tried unplugging the router but it will not connect. Does anyone have any thoughts?