Components and Architectural

I have a Playbar with sub and two One SL set up for my home theater. Every few days the right speaker goes missing in the app. I can typically readd it by going through the missing device flow in the app and unplugging it. It’s really a hassle. The Playbar is hardwired with ethernet. I’ve already tried switching between SonosNet and WiFi setup but it makes no difference. Also switched left and right speaker and it’s still getting dropped, so I doubt it’s the speaker hardware.  Diagnostics submitted 590785251

I have just installed an Eero system. I’ve plugged my old Netgear N600 router (with wifi disabled) into the Eero gateway to provide additional ports for ethernet devices and for a telephone jack. These are all working fine except for my Sonos system (via a Boost), which the Sonos app can no longer find. I’m dimly aware that my Netgear router may need to be reconfigured to avoid conflicts. Can you advise please?   

I updated my cover art on my music using my Mac’s Music app over a year ago. It shows correctly in iCloud, MacOS, iPadOS, and iOS. All apps and OS are up to date and not in beta. Sonos shows a very old album image that is irritating. I don’t connect to my library directly in Sonos. I use Apple Music, then My Music.There are so many things that are frustrating in the Sonos app. This is absurd though. The problem is not in Apple Music but in the app. Is there a way to refresh the app’s album data?

I’ve read all the other forum posts related to this topic and couldn’t find a resolution. Sonos, please help us out here!When I Airplay movies and shows from my 2020 iMac to my Apple TV to my Sonos speakers, it works great. I get picture and sound. Wonderful. When I try to use Airplay screen mirroring to do the same, I get picture, but no sound. It doesn’t matter what device I try (2013 MacBook, 2020 iMac, iPhones, iPad…), I get picture but no sound. I have hung onto my clunky old wired speakers for this reason. Why do I still have to use my old junk speakers half the time when I have my nice new expensive Sonos speakers? Please help!

Hello,On several occasions when carrying out normal tasks my Sonos system seems to reset, when this happens all my devices and music services are no longer in the app and need to be added again as if I am an all new user.This has happened when:I change my wifi connection - for example I have got a new router, so have a new wifi name and password I have added a new device to the system - for example I added a second roam to my system recently and everything was reset.It’s a huge inconvenience to have this happen,  what am I doing wrong?Is there any way to avoid this happening?Thanks

So yet again today I cannot see my playlists. Even tried my Android phone, which used to see them.  This bug must be 6months old at least and we’ve had at least three updates but still it’s there.

Hi,I was slowly but steadily getting more problems with Sonos. First the radio was not working when I set up my alarm clock. Then the music did not start to play from time to time. In the end the alarm clock stopped working all together (not even with the “default sound”) and it was not possible to start any music.I was searching for updates but I got error codes 1101 all the time. I could see my speaker in the router dashboard though.I tried a lot of “restart your router”, “restart your speaker”, “set it to fixed channels trying all the different combinations” etc. spending days on it and nothing worked. My router is a new fritz box generation with standard setup.Eventually, I wanted to do a clean reset now and send all my speaker back to factory settings and wanted to set them up from the start.However, I cannot. When I log into my old account it still has all my speaker listet and when I want to use it for a new setup it tells me “error 1101” again. I tried setting up a new account

Has anyone else had an erratic volume issue when choosing their Sonos One/Room with Sonos One as your output through the Spotify iPhone app? I prefer it to the Sonos app due to better search results, but have noticed when the Spotify app is used my volume does everything from jumping up to the highest volume through to jumping to the lowest.  Have also had it when asking Alexa/Google to play through Spotify. 

 If all my devices are not ethernet wired i got unsync between rooms. I have the best ever wifi 6th generation. Ultra fast 450mbts seconds internet. Never had any problems with any devices at home.

Hi how can I change my username for the community forum?

Sometimes when I want to play Apple Music from my phone or computer to only one of the three speakers in our home, it plays to two. I want to unlink the Office speaker (One), from the Dining Room (Play 1) speaker but don’t see how to do that. I’m not sure why they’re behaving this way in the first place.Thanks in advance.

my sonos 1 stereo pair goes out of sync about every 3 days. i am using Alexa for voice input. is there a priper way to fix this? besides me reinstalling it all the time?

I have 6 S2 components and 4 S1 components, new Eero 6+ (3 pack) gateway wired via Ethernet to one S2 component, all the rest are wireless (as directed by Eero support).  Eero gateway wired to Fios modem/router, named the new Eero network the same as the original router network name.  Works for a bit then the S1 app says ‘could not connect to Sonos’ first when trying to control an S1 component, I keep trying, then it fails completely and all zones are gone and no Sonos network detected, not even the wired S2.  Have rebooted and reconnected many times but keeps failing.  Ready to return the new Eero as their online support documentation says ‘all components must be S2 compatible’

We bought the FIVE + Pro-Ject T1 SB package, but the packaging on the turntable was poor. Didn’t realise it came from a separate company. Counter balance was loose and damaged the arm. Have sent back for refund as couldn’t get an exchange - to Poland!! Shame no UK return address. Anyone had similar issues? Am I safe to buy another one? ...in contrast, the packaging on the FIVE was the best I’ve ever seen!! 😄

Hello, thanks for any pointer on how to deal this issue...listening to Radio Deejay (italian radio) for ages and after last Sonos update, simply cannot listen to it anymore...it does not connect...tried to add the URL but does not work...what to do? Many thanks!

I have multiple podcasts saved in My Sonos from TuneIn. In recent days, I find I am unable to begin those podcasts on my Sonos speakers from an iOS device (iPhone or iPad). I CAN begin them from my Mac, however. Also, if I begin a podcast from the Mac, I am able to add one of the podcasts from My Sonos to the queue using an iOS device and those play fine in turn. Music streams from my Mac well with an occasional dropout.My Mac and iOS devices are up-to-date with their soft/firmware. My Sonos speakers (three OneSLs and four Play:1s) are also up to date. (However, I suspect the problems appeared after the latest Sonos updates.) It doesn’t matter whether I connect my speakers directly to my Wi-Fi or use SonosNet, the problem is identical.This setup has worked well for me for three years.I have talked with the kind people at Sonos on the phone, but to no avail. Your suggestions are most welcome.

Hi AllI've been having some issues with my Sonos network. By manually selecting my WiFi channel (1,6 or 11), I can get the system working perfectly. However, after a while of working fine, one or more of the speakers will disappear from the app and can't be found. By manually changing my WiFi channel again to a different channel, the system reappears in full (without the need to do any reboots, reinstalls etc.). It's frustrating as I can't find a permanent fix. Any help gratefully received!Thank you.    

Im building a new house and wanted to build Sonos into it.I currently have a Sony Bravia 4K UR3 TV which is connected to a Beam Gen 2 via eARC.Connected to the Beam are a Sub (gen3) and Two One’s as surround (I also have another 4x One SL’s on their way).I have been through various fora looking for the answer, I have tried with the TV output settings: Audio Output, A/V Sync. eArc, Passthrough etc.Restarted the TV and Beam.My usual Freesat viewing is not affected at all.It’s Discovery Plus and Netflix I have a problem with.. the audio is delayed ?Does anybody have any idea how to get around this problem, it’s sooo annoying to me :( 

Folks,Third attempt to “re-discover” a missing room. It happens to be my “tv room” that worked beautifully for years. My 75” QLED is connected to my SONOS playbar … my playbar is paired to my Gen 1 SUB that is paired to both surround Gen 2 Play 5’s. I talked to 3 different Sonos Customer Care folks on 3 different occasions and they suggested 3 different “work around” fixes. None of them worked. This most recent one - probably the most frustrating one ended the call by instructing me to call my router provider to ask them to remove all “access points”. Are you kidding me.? I then have to call Sonos back to then readdress the problem… more system diagnostics. It’s been 3 weeks now that due to a Sonos Update that has rendered my System… Expensive system as well - USELESS. If there are SONOS folks reading this… this most recent case number is 03897942 that once again… for the third time was unable to resolve the issue. ANd quite frankly speaking to 3 different people providing me with 3 di

I have several older Sonos devices which I had been connecting to my router with a Sonos bridge. I replaced the router with a Netgear Orbi Wifi 6 mesh network and connected the bridge to an Ethernet port on the Orbi, but the bridge does not connect to the router. Repowering the bridge or pressing the connect button have no effect. Suggestions anyone?Thanks,Tony

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.In t

My Sonos just stopped working.  I can’t control the sound on the tv with the TV remote anymore or control the sonos from my app.  The system was installed in late 2017.  I have 3 sonos boxes and 1 has a solid green light, the other 2 are solid white.   what do I need to do? 

I have run a split system for a long time.  This is still noted as a supported configuration on sonos.com here: https://support.sonos.com/s/article/4845?language=en_USI just returned from vacation, and while away I used my sonos S2 app on a different wifi network (with some of my s2 devices).When I returned home, the S2 app connected just fine to my S2 devices.HOWEVER… My S1 app wouldn’t connect to any of my S1 devices.  So, I reset it.  The usual process is that it asks me to press “mute+volume up” to identify which system I want to connect to.  However, it doesn’t do that… After resetting, it just ‘finds’ my S2 system without asking me to press any buttons.  Of course, the S1 app isn’t compatible with my S2 system so it just complains and tells me to use the S2 app.  I tried the desktop app and had the same problem -- it finds the S2 system not the s1 system.How do I reconnect to my S1 system??  I have submitted a diagnostic, but it was from my S1 app while connected to the S1 system

The Sonos website states that the PlayBar works with S1 and S2 App controllers. When I try to complete setting up the PlayBar to the S1 App, I get an error message before completing the task. I need to use the S1 App as I have an old Connect:Amp for my rear speakers.What is the work around please?  

TV is eARC compatible. Samsung QN95A If i set my TV to PCM  I -get  2-channel  stereo sound only. If i set it to Through-Put, Audio is out of tune, about half an octave lower than what it’s supposed to sound like and the surround SL speakers are extremely choppy. Dolby Atmos content and 5.1 content works fine on Netflix  but I can’t get it to work with my Nintendo Switch.  Switch outputs  LPCM 5.1.  Isn’t that supposed to work fine with the Sonos system? I would love to hear from any Sonos and Switch owners that use these products in combination with 5.1 working surround.