Components and Architectural

I wanted to share how I solved an annoying problem with my setup in case it helps anybody else. Set-up: Beam, Sub, 2 x One as a surround-sound set in one room; One in kitchen, near router; Symfonisk in study. None of them connected to ethernet. Problem: Everything worked perfectly (for months) until, earlier this week, the Symfonisk stopped connecting. The white light was on, but the app couldn’t see it, and if I pressed the play button, the LED just flashed red. Failed attempts to resolve: I tried everything (or so I thought) to diagnose and fix this.  Rebooting Symfonisk, rebooting router, rebooting other Sonos components. I did a factory reset on Symfonisk multiple times. I tried setting it up with and without ethernet connected. I tried changing channels on the wifi router. You name it.  Result: It didn’t matter what I tried. I could sometimes get the Symfonisk to appear in the app again, but it would invariably disappear from the app when I tried to use it, or cause the app to han

My connect amp is continuously flashing white light 

Over the past several months, SiriusXM has had more and more issue.  The issues include:New favorite channels not showing in the Sonos App -  nothing new added over the last few months shows No favorites showing in the app -  as of today, I get an unable to get content message Live channels missing from the list (Classic Rock Party is in the SiriusXM App, but not Sonos App)This has progressively gotten worst.  I have confirmed in the SirusXM app all the channels are working and my favorites are saved.I have logged out of the Sonos App, clear the data, rebooted everything and logged out of SirusXM.  None of this has changed anything. The Sonos status page shows SiriusXM does not have issues.  What is causing this?

When i try to login i get this every time.  

Diagnostic 1206622187My previously well-behaved Sonos system has been coming up with the “network connection speed insufficient to maintain playback buffer” message every few minutes and nothing I do seems to help.The system consists of 6 speakers (two stereo pairs and two singles), and I am using a Tenda MW3 Mesh system with the speakers connected by ethernet to the Tenda’s nodes where possible. Other speakers are connected wirelessly. I have a Sonos Boost in the system to help the wireless along.The Sonos system is set to channel 1 with the Tenda Mesh fixed on channel 6 and my Wyze camera system on channel 11, so they should all be well separated. I am playing FLAC files (so fairly large) supplied from a Cocktail Audio device acting as a hard drive.All worked well until a week ago, and I’m not aware anything has changed in the setup. I’ve disconnected my 2 Google hubs (no effect) disconnected other potential sources of interference (baby monitor - no effect).I have a fairly large hou

Hello all,I just received my Sonos One SL and I am experiencing some latency issues when using Spotify.When I push “play” or when I go to a specific time in a song there are some latency (around 2s) before the song actually start again. I do not have the same problem when I pause the song, it stops right away with no latency at all.The Sonos One SL firmware is up to date and I tried to connect it through wifi and trough ethernet cable and always the same issue. I also tried to control it through different devices (iphone, laptop...) and same results.As this is my first sonos, I do not know if this is normal. Any ideas?

And its back, the S2 nag screen has reappeared and I can’t turn it off.I did a reset through more options but the nag screen comes right back and locks everything down. No x’s no Close, No 3 dots.And yes I have the latest version form StoreDoes anyone know how to get past this? it is seriously beyond annoying

I started to question on how the strict quality check was done on these Sonos Subs.  I wonder if anyone  out there knows.  I have my Sub that I purchased back in December 2018, about 3 years old, that I found no longer working all of a sudden.  This sub was used less than normal as we enjoyed our entertainment with few movies and TV shows.  It was always placed at the same location by our TV.  The cover is collecting dust but the sub itself is till without finger prints and shiny.  Unfortunately the sub is no longer working and our 5.1 surround system is no longer.  No light response despite the 20 second hold and change of power plug.  Is there another trick I may not be aware to fix this or my 3 year old sub is simply out of luck?Harry

Hi,This topic might give a clue to many other connectivity problems found in the field with Sonos. first a short introduction to my environment.I have been having issues with my Sonos setup for about 9 months now. I have a setup with 2x Five (in L+R pair), 2x One (in L+R pair) and 1x connect:Amp.The Connect:Amp and one of the One’s is wired, the Five’s and the other One are wireless.To complicate things I am running an Aruba 515 network with 4 AP’s with different VLAN’s. Previously I had a Cisco RV345 firewall as egress, but that has been replaced by a Fortigate 100F.The firewall gives out DHCP, and I have created a soft switch in the Firewall where the wired connections and the VLAN from the wifi ssid for Sonos come together.When I connect a wireless device (laptop, mobile, iPad) to the wifi network the core network functionalities work as expected. I can browse the internet, ping the firewall, AP’s, and wired Sonos devices.However the wireless Sonos devices refuse to receive a DHCP a

Does anyone know if my Sonos system will connect to the new Verizon home internet service?

Yep, this is a common one, but previous threads are locked so looking to connect with a Sonos tech to send a diagnostic report to. I’m using the Mac client and a Play:1 speaker. Over time, the maximum length of a Spotify playlist has dropped for me. I don’t recall how big the working length used to be (maybe 5000 tracks?), but now it seems like I have to have my playlists under around 2000 tracks. E.g., a playlist of 3145 tracks which used to work now gets “Unable to add songs to the queue” when I do “Replace Queue”. A playlist of 1859 tracks does work, however.I have what should be a single 10,000 track Spotify playlist - I understand the max is 6750, so I should be able to split it in two and add each one to the queue, but I’ve previously split it into 4 playlists, and it seems like now I have to do it in 5 parts? Plus add my Amazon music, which would be near impossible one 500-track playlist at a time, so I have a bunch in a Sonos playlist...BTW, I’ve tried to play my large playlist

Sonos only plays one sing when using playlist, songs, albums stored in computer even though and album is chosen as well as shuffle.  This is relatively new event in a six year old system.  Software is up to date.  The first sone of the album stops at the end with the triangle play button showing up again for the same song, not the next one in the album.  WiFi is with ten feet, up to date, working fine on other uses including streaming for TV (TV is off when using SONOS).  What am I missing or not doing?  It has worked well in the past...same equipment, nothing new.  Thanks

Hi All,I just bought a Sonos Arc and Sub and also bought a new Samsung 75" Class - Q6 Series TV. The TV comes with a eARC HDMI port and when i try to connect the Sonos Arc to the TV it does not detect the Arc. I see many articles that there is some compatibility issues with Sonos and Samsung. I am trying to know if anyone ran into similar problem and if you were able to get this resolved. Thanks!  

hi, I have iPhone 6 and wanted to connect to Sonos Five and AMP Playing Sonos APP or Spotify :  I can play music from iPhone6 via Five or AMP. So, there is no issue. However,,Playing Apple music on iPhone6 : I cannot connect iPhone to Five not AMP.  Music is playing only in iPhone but it is not routed to Five or AMP. Actually, this behavior is happened right after I newly installed Five in my home.Before that, I am able to connect the iPhone6 Apple Music and AMP without any issue.And when I try other iPhone Xr or iPad 12, I am able to connect my iPhone Apple Music and FIVE to play apple music. No issues. So, seems like I cannot play music via iPhone6 Apple Music…. do you have any idea to solve?I am sure the music data is downloaed in local. Only concern is the icon of Apple Music is different.iPhone 6 Apple music icon is white background with red music note, while others’ icon is red background with white music note.I guess the Apple music apps may be different??? This may cause the is

Hello!My controller routinely plays the wrong song. I will click on a song/album, but it plays something completely different.Using controller app on macOS Monterey 12.3 and Sonos Controller 14.2 (both latest version). I have experienced this problem before on earlier versions of controller and OS. It seems to have returned.Typical flow to recreate problem:Now Playing has a current list of songs. Navigate to Apple Music > Recently Added (or any other configuration). Single click on a song/album from the list in the far right column. Hover over and click the down triangle on a song/album. Click on “Replace Que”. Sonos does NOT play selected song/album -- instead it plays a song/album further down on the list. It replaces the que, but plays a totally different song that I never even clicked on. This happens every time I repeat the above steps. Has been happening for about 3 months now.I want the problem to go away. Probably requires a software correction. Sharing here so others can ad

Hi, Sirius XM has started skipping (jumping ahead and cutting out). We have a wired system and the wireless is disabled. 3 amps and a connect that connect to our router then dsl. The speakers are wired to the amps.  I’ve removed the Sirius Service and re-installed it…  nothing seems to work?  Really irritating since we listen to Sirius alot.

I am trying to access Apple Music.  My daughter had it under her account and now I’m moving to my Apple ID.  I have tried 3x and I keep getting the “We’ve run into a problem. Try again” error message. How do I fix this?

Hi, I have recently installed a new Sonos One and it when plat=ying through Alexa, it repeatedly cuts out for a few seconds then restarts by replaying the previous 1-2 minutes of previously played music.

I have two Symfonisk bookshelf speakers in my living room paired to work in stereo. Up until today they have performed perfectly.  I’ve had them for about a year.  Today they suddenly started losing the stereo - one speaker would drop the audio and then pick it back up. It is occurring in both speakers - it’s not like just one goes out.  It started out fine this morning.  After I had been listening for about 30 minutes it started and hasn’t stopped.  I’m not finding anything like this when I google - most people have one speaker go all the way out.  Both of mine cut in and out.  Help!

 4 of my Sonos speakers (2 x Sonos One + 2 Sonos One SL) disappeared. These were working fine for the last several months. I tried to add them back in after resetting and even though the Sonos S2 app says they have been added, I do not see them in my system. I have tried other methods as noted in Sonos App under Support>Find Missing Products but no success.In terms of my network hardware I haven an Orbi 6 Mesh Router (1 RBR750 +2 RBS750 all on firmware V4.6.3.7). 2.4GHz is on Channel 1 and 5 GHz is on Channel 48 - with Sonos on Channel 6.One of my Sonos PlayBar is connected to my Orbi router via an Ethernet cable connected to a Cisco Managed Switch (CISCO SG200-26), which is connected to the Orbi RBR750 router. I have also tried unplugging the ethernet connect for 10 seconds, then plugging it back in, before trying to add the Sonos one again.Diagnostic #386199281 Wifi Analyzer SnapshotSonos Network 

I just recently bought 3 IKEA Symfonisk speakers which I have 2 as a pair in the living room and one in the kitchen connected over WiFi. Almost on a daily basis I need to reboot the router to get the speakers to work. Sometimes the app can’t find the devices, sometimes it can’t play the music on them etc. etc. I am very disappointed with how this works. There must be another solution than rebooting the router all the time? I am working from home and I can’t reboot the router as I need it for work.For instance, right now I only have music in the kitchen which I managed to start. Now the Sonos app says it can’t connect to any of the speakers but the music is still playing. Is there  a solution to this or is it just a waste of my money?  

My speakers continue to cut in and out. I’ve unplugged all of them and restarted the app and there all running on one wifi so I’m confused? My diagnostic number is 752225820

Why has Sonos become so unreliable? Skipping songs, dropping speakers, stops playing altogether?

Hi, I am using Sonos Port exclusively as Line out (no line in connected).Essentially I want to play music from the Sonos App into my PC speakers. I read that in this case there should be 0 delay.However I’ve been using it for a while and found there was a noticeable delay.How do I fix this? I’ve set Audio Delay to Low in the Port but still see that the Port is the only unit out of sync.

Hey Sonos Community,SummaryWhen using airplay to cast music to Sonos speakers, my iPhone 13 Pro iOS 15.2 system sounds (keyboard clicks, Lock Screen chime) get irritatingly loud to the point where you can’t use it. The Sound & Haptics indicate they have not changed. Expected behaviourWhen casting music from the iPhone to Sonos through Airplay, I should expect to be able to easily control music volume. I should also expect system sounds to be unaffected.Actual behaviourWhen using Airplay, I can control music volume but system sounds automatically get dialled up to 10 and so any system sounds that get played through the iPhone are dangerously loud. More infoLooking at Apple and Sonos forums, this appears to be an issue since at least 1 year ago with no fix in sight. I’d really like Sonos or Apple to look into it since it completely ruins the experience and makes me question the amount I spent setting up the sound system.I have no issues when using the Sonos app but I much prefer to u