Components and Architectural

Its been years now and I can NOT get Apple Music to work.  I’ve tried everything I can try. Tech support was clueless and ran me through trouble shooting for people who don’t understand tech.   I pay for Music and have a ton of Sonos products that i can’t use anymore.  It works with every other service I’ve tried. So it is NOT a wireless interference issue. It’s a Sonos / Apple issue.  Can anyone possibly fix this for me??

God I hate my SONOS system, it works maybe 60 percent of the time.  When I have guests it seems to never work.  I have to “reset” the system around 4x a month, which doesn’t seem like a big deal, but 5-10 minutes unplugging cords, waiting 2-3 minutes.  Junk.  I have talked to SONOS on a number of occasions, never a resolution.  NEVER.

...is that to be expected…? Boost will connect to my router but not my switch? Also, ethernet light is orange, not green, on the back of the switch when inserting ethernet cable from Boost indicating something is wrong…? Some important settings in the switch maybe…?

I currently have the hub3 anad have received an email from Virgin saying I can upgrade to the Hub 5 for free. I had issues when I upgraded to the hub3 because I had multiple wired speakers and the Hub3 wouldn’t play ball so I’m a bit concerned that the new hub might have different issues with Sonos.I’d be interested to hear if anyone has this new hub and if you had any problems.Thanks 

Hello - I am having the issue above after setting up a new Spectrum remote UR5U-8780L with my Sonos Playbar.  I used the Sonos app to setup remote control, and everything is working great. However, when I adjust the volume +/- or mute using the Spectrum remote, the volume adjusts but I also get the message “not available” from the Samsung TV.  I want to get rid of that message.  This post from a few years ago describes the issue perfectly and provides a link to FAQ to fix, but the link no longer works - can the correct FAQ link please be provided?”Hello, The message is popping up because the TV is still receiving the IR signal from your remote to adjust the volume, but the speakers are disabled so it's giving an error message of sorts. There are ways to bypass this on-screen message by using a cable/satellite TV remote or a third-party TV remote programmed to adjust just the PLAYBAR's volume but not the televisions. I'd suggest taking a look at the following FAQs to see if you have an

When playing albums from ‘My Sonos’ in the S2 app tracks keep skipping. Tracks only skip when playing from ‘My Sonos’ . Also I don’t see the HD/UHD flag nor the music source (I.e Amazon) in albums stored in ‘My Sonos’. 

new system set up . all wireless no boost no ethernet . Wifi is stable and fast. no other networks . Sonos reports none of the devices are found ? Go to bed with them working and then all lost .Songs play on spotify for a few minutes then lose connection All unit are in fairly small house and wifi router above is in center of gouping. We have play three and roam and SL1  and no amount of resetting and rarangin has worked 

I keep having to unplug them and replug them back in for them to appear in my products. Only power cycle seems to solve issue. All my other speakers are fine, it's just the two rooms I have playbars that keep disappearing over night, both also have TV plugged into them.This has been happening for ages now, since an update a while back.I've looked at my network and there's only just the one wi-fi all my products are using. I've tried removing, and starting fresh, didn't help.Thanks for any advice 

Hello everyone, this has been kicking my butt for a while now so decided to reach out. Have had my gen 2 play 5 connected to my system for years now and a month ago it stopped wanting to work on Wi-Fi, only plays when using an Ethernet cord. I’ve tried resetting it to factoring settings, rebooted router/modem etc with no success but all other speakers are working just fine on Wi-Fi. Submitted a diagnosis 1990799554. hopefully I can get this figured out. Dropped my play 1 and now rattles horribly with any amount of bass, I guess I can hop on YouTube to try and take it apart to see what’s going on?

Well, if it’s a day that ends in “Y” I must be troubleshooting something with my Sonos.Today’s issue is vexing - I dialed up my iPad and the Play 1 in my office wasn’t listed anymore. (Four other Play 1s and the pair of 3’s were there). So I tried to “Add Missing Device” - no avail.I was about to move my desk to get the speaker and go down and climb around the router and plug it in when the missus said, “YOu must have fixed it - look it’s here in my phone!”So cool. Then I went to my office and…Long story short:Play 1 is missing from some controllers. It’s the Office Play 1, not other four Play 1’s or the paired Play 3’s. It’s missing from the Windows PC controller and the iPad controller, it is not missing from the Android controller. All apps are up-to-date. This Play 1 is connected wirelessly, as are all but one of the Play 3s. I first noticed this today. The system has been installed for over three years. Trying to “add” it does not seem to work.

Why is my Sonos Beam (Gen 2) and all Sonos products randomly turning off? 

Hi, i managed to fix the defective power supply so that the voltage can be measured. I have 230v ac and 220v dc on the bridge rectifier, 100v on the large capacitor, but unfortunately no voltage is passed on to the output.Has anyone an idea of ​​the reasons why?

Hello,Yes, its another one of those posts. Im sure you have seen them time and time again...as individual issues yes, as a collective, maybe...but I am at my wits end. Now im not stupid, I have already gone through all the common fixes, twice, three times and I cant get anywhere.Collection: 10 Ikea Symfonisks and 2 Sonos Play 5, connected with a bridge.Problem: My collection of Sonos speakers on my network simply cannot play a song, together for any length of time, songs drop, skip or simply fail to play...I am at my wits end.I have tried:Various ISPs - currently on a 50mb line.Sonos Boost - made no difference, currently not used.Streaming Services - no difference which one.Routers : have used several, purchased a new one less than a few weeks ago, no difference...Bands - have tried 2.4 & 5Channels - have tried all when boost was installed.Networks - had a dedicated network for Sonos only - no difference.Speakers- have rebooted and updated all devices.Error Messages - Have had ever

Still frequent interuptions, mac pro, cable network, everything fine, but the sonos software does not work. Tried different Routers etc. the problem is the sonos system

I wanted to share how I solved an annoying problem with my setup in case it helps anybody else. Set-up: Beam, Sub, 2 x One as a surround-sound set in one room; One in kitchen, near router; Symfonisk in study. None of them connected to ethernet. Problem: Everything worked perfectly (for months) until, earlier this week, the Symfonisk stopped connecting. The white light was on, but the app couldn’t see it, and if I pressed the play button, the LED just flashed red. Failed attempts to resolve: I tried everything (or so I thought) to diagnose and fix this.  Rebooting Symfonisk, rebooting router, rebooting other Sonos components. I did a factory reset on Symfonisk multiple times. I tried setting it up with and without ethernet connected. I tried changing channels on the wifi router. You name it.  Result: It didn’t matter what I tried. I could sometimes get the Symfonisk to appear in the app again, but it would invariably disappear from the app when I tried to use it, or cause the app to han

My connect amp is continuously flashing white light 

Over the past several months, SiriusXM has had more and more issue.  The issues include:New favorite channels not showing in the Sonos App -  nothing new added over the last few months shows No favorites showing in the app -  as of today, I get an unable to get content message Live channels missing from the list (Classic Rock Party is in the SiriusXM App, but not Sonos App)This has progressively gotten worst.  I have confirmed in the SirusXM app all the channels are working and my favorites are saved.I have logged out of the Sonos App, clear the data, rebooted everything and logged out of SirusXM.  None of this has changed anything. The Sonos status page shows SiriusXM does not have issues.  What is causing this?

When i try to login i get this every time.  

Diagnostic 1206622187My previously well-behaved Sonos system has been coming up with the “network connection speed insufficient to maintain playback buffer” message every few minutes and nothing I do seems to help.The system consists of 6 speakers (two stereo pairs and two singles), and I am using a Tenda MW3 Mesh system with the speakers connected by ethernet to the Tenda’s nodes where possible. Other speakers are connected wirelessly. I have a Sonos Boost in the system to help the wireless along.The Sonos system is set to channel 1 with the Tenda Mesh fixed on channel 6 and my Wyze camera system on channel 11, so they should all be well separated. I am playing FLAC files (so fairly large) supplied from a Cocktail Audio device acting as a hard drive.All worked well until a week ago, and I’m not aware anything has changed in the setup. I’ve disconnected my 2 Google hubs (no effect) disconnected other potential sources of interference (baby monitor - no effect).I have a fairly large hou

Hello all,I just received my Sonos One SL and I am experiencing some latency issues when using Spotify.When I push “play” or when I go to a specific time in a song there are some latency (around 2s) before the song actually start again. I do not have the same problem when I pause the song, it stops right away with no latency at all.The Sonos One SL firmware is up to date and I tried to connect it through wifi and trough ethernet cable and always the same issue. I also tried to control it through different devices (iphone, laptop...) and same results.As this is my first sonos, I do not know if this is normal. Any ideas?

And its back, the S2 nag screen has reappeared and I can’t turn it off.I did a reset through more options but the nag screen comes right back and locks everything down. No x’s no Close, No 3 dots.And yes I have the latest version form StoreDoes anyone know how to get past this? it is seriously beyond annoying

I started to question on how the strict quality check was done on these Sonos Subs.  I wonder if anyone  out there knows.  I have my Sub that I purchased back in December 2018, about 3 years old, that I found no longer working all of a sudden.  This sub was used less than normal as we enjoyed our entertainment with few movies and TV shows.  It was always placed at the same location by our TV.  The cover is collecting dust but the sub itself is till without finger prints and shiny.  Unfortunately the sub is no longer working and our 5.1 surround system is no longer.  No light response despite the 20 second hold and change of power plug.  Is there another trick I may not be aware to fix this or my 3 year old sub is simply out of luck?Harry

Hi,This topic might give a clue to many other connectivity problems found in the field with Sonos. first a short introduction to my environment.I have been having issues with my Sonos setup for about 9 months now. I have a setup with 2x Five (in L+R pair), 2x One (in L+R pair) and 1x connect:Amp.The Connect:Amp and one of the One’s is wired, the Five’s and the other One are wireless.To complicate things I am running an Aruba 515 network with 4 AP’s with different VLAN’s. Previously I had a Cisco RV345 firewall as egress, but that has been replaced by a Fortigate 100F.The firewall gives out DHCP, and I have created a soft switch in the Firewall where the wired connections and the VLAN from the wifi ssid for Sonos come together.When I connect a wireless device (laptop, mobile, iPad) to the wifi network the core network functionalities work as expected. I can browse the internet, ping the firewall, AP’s, and wired Sonos devices.However the wireless Sonos devices refuse to receive a DHCP a

Does anyone know if my Sonos system will connect to the new Verizon home internet service?

Yep, this is a common one, but previous threads are locked so looking to connect with a Sonos tech to send a diagnostic report to. I’m using the Mac client and a Play:1 speaker. Over time, the maximum length of a Spotify playlist has dropped for me. I don’t recall how big the working length used to be (maybe 5000 tracks?), but now it seems like I have to have my playlists under around 2000 tracks. E.g., a playlist of 3145 tracks which used to work now gets “Unable to add songs to the queue” when I do “Replace Queue”. A playlist of 1859 tracks does work, however.I have what should be a single 10,000 track Spotify playlist - I understand the max is 6750, so I should be able to split it in two and add each one to the queue, but I’ve previously split it into 4 playlists, and it seems like now I have to do it in 5 parts? Plus add my Amazon music, which would be near impossible one 500-track playlist at a time, so I have a bunch in a Sonos playlist...BTW, I’ve tried to play my large playlist