We bought the FIVE + Pro-Ject T1 SB package, but the packaging on the turntable was poor. Didn’t realise it came from a separate company. Counter balance was loose and damaged the arm. Have sent back for refund as couldn’t get an exchange - to Poland!! Shame no UK return address. Anyone had similar issues? Am I safe to buy another one? ...in contrast, the packaging on the FIVE was the best I’ve ever seen!! 
Delivery issues with the Pro-Ject T1 SB
Userlevel 6
+11
No idea where you bought this product but have you tried smart home sounds found them to be excellent service
Userlevel 7
+17
Did you buy from Sonos?
What’s so hard about sending something to Poland?
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