Components and Architectural

We bought the FIVE + Pro-Ject T1 SB package, but the packaging on the turntable was poor. Didn’t realise it came from a separate company. Counter balance was loose and damaged the arm. Have sent back for refund as couldn’t get an exchange - to Poland!! Shame no UK return address. Anyone had similar issues? Am I safe to buy another one? ...in contrast, the packaging on the FIVE was the best I’ve ever seen!! 😄

Hello, thanks for any pointer on how to deal this issue...listening to Radio Deejay (italian radio) for ages and after last Sonos update, simply cannot listen to it anymore...it does not connect...tried to add the URL but does not work...what to do? Many thanks!

I have multiple podcasts saved in My Sonos from TuneIn. In recent days, I find I am unable to begin those podcasts on my Sonos speakers from an iOS device (iPhone or iPad). I CAN begin them from my Mac, however. Also, if I begin a podcast from the Mac, I am able to add one of the podcasts from My Sonos to the queue using an iOS device and those play fine in turn. Music streams from my Mac well with an occasional dropout.My Mac and iOS devices are up-to-date with their soft/firmware. My Sonos speakers (three OneSLs and four Play:1s) are also up to date. (However, I suspect the problems appeared after the latest Sonos updates.) It doesn’t matter whether I connect my speakers directly to my Wi-Fi or use SonosNet, the problem is identical.This setup has worked well for me for three years.I have talked with the kind people at Sonos on the phone, but to no avail. Your suggestions are most welcome.

Hi AllI've been having some issues with my Sonos network. By manually selecting my WiFi channel (1,6 or 11), I can get the system working perfectly. However, after a while of working fine, one or more of the speakers will disappear from the app and can't be found. By manually changing my WiFi channel again to a different channel, the system reappears in full (without the need to do any reboots, reinstalls etc.). It's frustrating as I can't find a permanent fix. Any help gratefully received!Thank you.    

Im building a new house and wanted to build Sonos into it.I currently have a Sony Bravia 4K UR3 TV which is connected to a Beam Gen 2 via eARC.Connected to the Beam are a Sub (gen3) and Two One’s as surround (I also have another 4x One SL’s on their way).I have been through various fora looking for the answer, I have tried with the TV output settings: Audio Output, A/V Sync. eArc, Passthrough etc.Restarted the TV and Beam.My usual Freesat viewing is not affected at all.It’s Discovery Plus and Netflix I have a problem with.. the audio is delayed ?Does anybody have any idea how to get around this problem, it’s sooo annoying to me :( 

Folks,Third attempt to “re-discover” a missing room. It happens to be my “tv room” that worked beautifully for years. My 75” QLED is connected to my SONOS playbar … my playbar is paired to my Gen 1 SUB that is paired to both surround Gen 2 Play 5’s. I talked to 3 different Sonos Customer Care folks on 3 different occasions and they suggested 3 different “work around” fixes. None of them worked. This most recent one - probably the most frustrating one ended the call by instructing me to call my router provider to ask them to remove all “access points”. Are you kidding me.? I then have to call Sonos back to then readdress the problem… more system diagnostics. It’s been 3 weeks now that due to a Sonos Update that has rendered my System… Expensive system as well - USELESS. If there are SONOS folks reading this… this most recent case number is 03897942 that once again… for the third time was unable to resolve the issue. ANd quite frankly speaking to 3 different people providing me with 3 di

I have several older Sonos devices which I had been connecting to my router with a Sonos bridge. I replaced the router with a Netgear Orbi Wifi 6 mesh network and connected the bridge to an Ethernet port on the Orbi, but the bridge does not connect to the router. Repowering the bridge or pressing the connect button have no effect. Suggestions anyone?Thanks,Tony

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.In t

My Sonos just stopped working.  I can’t control the sound on the tv with the TV remote anymore or control the sonos from my app.  The system was installed in late 2017.  I have 3 sonos boxes and 1 has a solid green light, the other 2 are solid white.   what do I need to do? 

I have run a split system for a long time.  This is still noted as a supported configuration on sonos.com here: https://support.sonos.com/s/article/4845?language=en_USI just returned from vacation, and while away I used my sonos S2 app on a different wifi network (with some of my s2 devices).When I returned home, the S2 app connected just fine to my S2 devices.HOWEVER… My S1 app wouldn’t connect to any of my S1 devices.  So, I reset it.  The usual process is that it asks me to press “mute+volume up” to identify which system I want to connect to.  However, it doesn’t do that… After resetting, it just ‘finds’ my S2 system without asking me to press any buttons.  Of course, the S1 app isn’t compatible with my S2 system so it just complains and tells me to use the S2 app.  I tried the desktop app and had the same problem -- it finds the S2 system not the s1 system.How do I reconnect to my S1 system??  I have submitted a diagnostic, but it was from my S1 app while connected to the S1 system

The Sonos website states that the PlayBar works with S1 and S2 App controllers. When I try to complete setting up the PlayBar to the S1 App, I get an error message before completing the task. I need to use the S1 App as I have an old Connect:Amp for my rear speakers.What is the work around please?  

TV is eARC compatible. Samsung QN95A If i set my TV to PCM  I -get  2-channel  stereo sound only. If i set it to Through-Put, Audio is out of tune, about half an octave lower than what it’s supposed to sound like and the surround SL speakers are extremely choppy. Dolby Atmos content and 5.1 content works fine on Netflix  but I can’t get it to work with my Nintendo Switch.  Switch outputs  LPCM 5.1.  Isn’t that supposed to work fine with the Sonos system? I would love to hear from any Sonos and Switch owners that use these products in combination with 5.1 working surround. 

Getting this error when playing from Mixcloud - unable to play From the Basement #166 (24 bit). The song is not encoded correctly Used to be able to play previously. Any idea what the issue is?

Hello. I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!

Hello!I have noticed that Spotify music and volume in general from earc (LG GX) to my Sonos arc sub and one SL has nearly double the volume from just streaming directly from Spotify. (Surrounds are in ambient mode). This makes the loudness feature too pronounced as well and seems to exaggerating the bass even in moderate to high volumes. This affect movies and gaming as well. I try to keep loudness off when using the tv and on when streaming music directly from the app.Is the loudness correctly applied with tv in mind?I have checked that my TV doesn't have a setting to output more volume. Thanks in advance!

Having trouble with the surround speakers on my home theatre setup. Whenever I watch a movie with surround on apple TV the rear SL speakers keep stuttering making the movie unwatchable.Setup: Arc + 2 Gen2 Subs + 2 SL surrounds.TV is a 65” Samsung QN95A with audio set to passthrough1m Sandstrom Gold Series HDMI cable to HDMI3 (eArc) on TV.Apple tv is connected to HDMI2 with a 1m Sandstrom Gold series cable as well.Everything is connected to the local wifi network.When the movie title screen is displayed the music plays perfectly though the surrounds but when the movie is played the rear speakers stutter and pulse.Diagnostics Number: 290032232

I have old Play5 and One in my system. Apple TV, Sonos and IOS are all using the latest software versions. Every single device has been turned on and off many times and Bluetooth on/off too. All use the same 2.4 ghz wifi network. All devices within one meter of each other. Tried also to reset Sonos and create the Sonos system from scratch. Playing from Iphone works fine. Strange thing is that when Apple TV was connected to 5 ghz network, Sonos showed up in Airplay. But refused to work obviously as my Sonos can connect only in 2.4 ghz network. Now in 2.4 ghz network, Sonos is not showing up in Airplay at all.I have read the other discussions, tried everything I could find there. The problem persists.

I spend about an hour every time I want to use my system consisting of two speakers and a subwoofer. Still I end up using my little Bose portable speaker to entertain my guests.Either “no system found” or “system not configured” or only one speaker works at all - or everything drops again after 5 minutes. I went to the dealer who told me that he “never heard of any issues” and it would be related to my WiFi. I got a 300Mbps network with an expensive Netgear router. My alarm, intercom, TV, and all other systems I use work perfectly but not that crap system of Sonos. I regret I spent so much money on this system. At least I’m a good laugh for my guests when I tell them how much I paid for this.

Hello everyone,I am the victim of a problem that made me go to war with my internet provider for almost 2 years.For two years, I suffered untimely internet cuts which were actually because of my SONOS product.Let me explain, I have two SYMFONISK sound systems which are placed too far from each other, suddenly the wireless connection was difficult to make (although it worked from time to time, but there had too much cut).So I decided to connect them both to an ethernet outlet.After an umpteenth internet outage, my provider decided to come and change my box and from then on, I no longer had internet when I plugged in my two switches (my first sound system was connected to switch 1 and my second sound system was connected to my switch 2).But the craziest thing is that when I connected my switch 1 to the internet and disconnected my switch 2, I still had internet on my switch 2! And vice versa!After hours of reflection and research, I realized that the only point that connected these two s

I have two sonos one speakers grouped together, one downstairs and one upstairs.The one downstairs was dropping out every now & again which was really starting to get on my nerves. I put up with it for a while but eventually enough was enough. I thought you spend all this money for a high end system & it don't work as it should.Luckily my bro in-law is a I.T technology installer & when he visited I asked him to dive deep, alot deeper than i ever dare to go in my settings & set up.He did find that something was not quite right when he ran some tests.We tried a few different things, settings within my wifi router which didn't really make a huge difference. Also resetting the speakers from scratch.Long story short through trial & error we found that the energy smart meter box that tells you what gas & electric your consuming was the culprit. (Too close maybe)We unplugged it & powered the unit off, hey presto the speaker is now stable & working perfectly.My

I have used Sonos for a long time and, previously, would set an Amazon Music playlist to repeat overnight via my Play:One, i.e., ocean waves.Once I upgraded to Sonos One, the playlist fails to repeat and the queue clears itself as if it never played.I phoned Sonos support and the tech observed that a track which was fast forwarded to its end repeated. They “taught” me to use the repeat function and closed my case.The internet and power are fine, btw.  Software is 14.4.  Any ideas?  

My sound keeps going in and out on my Samsung tv. I turned any net off on the tv and the internal sound works fine. If I turn any net back on. The situation is the same… sound going in and out. I have unplugged everything multiple times and still not fixed. Please help!

Hello, I bought my Sonos (5.1 with 2 play3) 5y ago from the UK and all has been working great.However, for a few days now, I started hearing this static noise from the playbar. I don’t hear it when sound is on, but when Tv is off is like having a constant tinnitus in the ears. How can i get rid of this. Diagnostic: 1899576103 I now live in Japan (since 2018), which support yo contact if i bought the system in the UK.Thank you

Unable to play M4a files (AAC Audio file), however they play fine in iTunes. Tracks are skipped until MP3 file is found that will then play fine. please help 🙏.

I’ve noticed that for many issues regarding SONOS Play 1 (all software updates in place), it seems to constantly come down to the same instruction “Reboot your router”.  Rebooting a router is inconvenient and disruptive - especially when ALL other things connected to it work perfectly, consistently and reliably.  I don’t like having to reboot the router unless say there’s a fundamental internet issue, you’re left questioning why?