Components and Architectural

I have a large house with 10 Sonos AMP units in the rack.4 of them keep dropping off the app and have red lights on them.  We pull the plug and wait a minute and plug back in.  They reappear.  This happens a few times a week.

I have 2 sonos one in 2 different rooms and in both  the speakers I cant’n stream music from Apple Music or any other service except from Spotify using Airplay. I resetted both speakers twice, restarded both the router and iphone but nothing changed.do you have any suggestions?

website allows sign in app will not

I have a Sonos surround setup with Playbar, Sub Woofer and two surround speakers.  For some streaming services (Amazon Prime, TV Channels that broadcast in DD) that say it is broadcasting in Dolby Digital, things work fine and when I check in the Sonos app,it correctly indicates that it is receiving a DD input.  However for some streaming services (HBO Max, Apple TV) the app only indicates Stereo PCM even though the service says it is broadcasting in DD.  Appreciate any insight as to why things work with some services but not all. 

Hi,Due to some wifi improvement I want to remove my boost. I did it by just unplugging it but then of course my devices are not recognized anymore.It's not possible to get the system working anymoreOn the forum I see that you actually need to remove a device in the app first, but I can only find these topics about a BRIDGE, and not about a BOOST.The app doesnt have an option to remove a Boost either.Is the best option to re-install my whole system again? And how to do that? (as the app cant find any of the devices in my system)It was installed originally with a Boost (so wired to the routed) and the rest "wireless": 2x Play3, a playbar, a Sub and a Play1.Thanks for advice.

One attachment shows the sonos app will use iheartradio and spotify services to search by artist. However the other attachment shows the sonos app will not use these services to search by genre. Why not please? TIA .... Greg  

The playbar connects temporarily (a few minutes) and disappears from the device list). I tried the solutions in the following posts but they don’t wotk.https://en.community.sonos.com/home-theater-228993/playbar-disappears-from-app-control-6826565I tried connecting through ethernet but the same happens. Thanks in advance for your help!

Sonos amp stopped working, out of warranty. Took the unit apart and found a blown chip, but the top was missing so unable to identify the chip. Can anyone either tell me what the chip is, or if they have one in pieces take a picture of component U3, next to C19 and C17. 

Hey everyone. I have a problem. I uss two Play:5's hooked up to a Shield TV (Android TV box). When I play something it generally works flawlessly, but sometimes it just doesn't play the audio (when I check the app it also shows that the speakers are paused -- if I unpause the sound resumes). Sometimes when I resume a movie it works, sometime if doesn't (without changing a single thing -- strange!). This is very annoying when f.e. watching a movie and having to find your phone, open the Sonos app and manually click on play. I use a USB DAC (Creative X-fi 5.1).-Autoplay is turned on (off has no effect)-DAC>Input cable is of good quality and only 60cm long-Adjusting source level doesn't seem to make a difference Please, suggestions. Frustrating problem.  

Recently music playing choppy ans getting network buffering issues error. Never happened before. I use wifi to connect all devices using sonos 1 app.  tried disconnecting my nest cameras to see they weee causing interference to wifi but no change. Does anyone know how to resolve? 

I was part of your developer community a few years ago and I still have my Alexa app showing me in the DEV category and I wanted to know if I could be removed from that as my Alexa Sonos integration is not working very well if at all.

Having trouble with Beam cutting out when streaming music but only when playing on other speakers as well. Setup = Sonos Boost - plugged into one node of TP Link Mesh, 2 Sonos Play1, 4 Sonos1 speakers and Sonos Beam all in different rooms.If I stream music only to the Beam it works fine (never cuts out).  If I stream music to the beam and to other rooms the beam will periodically cut out and then come back on.  Prior to the Beam, I had 2 Sonos1 speakers in the room as a stereo pair and had no issues.I have checked my network speed and I am consistently above 150 mbpsI have changed the network channel….no fixI have checked to make sure all are showing WM 0  Anybody in the same boat?  Any solutions/ideas?

We keep getting an error message saying that we are “unable to connect devices. Try again later.” We have a Sonos arc, a play one, two Sonos ones, and a move. The Sonos ones and the move won’t connect to any other devices in the system. They will work individually, but I’m unable to use features like “play everywhere“ or any groups. We have restarted the router and restarted all the devices as some of the forums recommend.  we also ran a diagnostic: 2083649892

I have Sonos beam with 2 play one’s. The play ones keep disconnecting frequently. I followed the troubleshooting steps on the forum now the problem is in the app play ones appear to have music played on them but it is not. Need your help, at times it is frustrating to do the same things again and again with no permanent solution.

Hello all!I just bought myself my first Sonos Ikea Speaker.When playing Spotify it starts to make strange cracking sounds but the music continues playing.i was able to catch in on video maybe you can see/hear for yourself.  Thanks in advance 

I’m unable to add new speakers to my existing system because a Bridge still shows up as in the system even though I’ve gone through the removal/reset process on the Bridge.  After resetting the Bridge (repeatedly), as well as rebooting the router, the Bridge still shows up in the system.  The system has a Port, still works and even updates.  But, when I go to add a new speaker to the system, the app says I need to update the system, which always fails because it still shows a Bridge that’s incompatible with S2.  Any suggestions how to remove/forget the Bridge short of having to forget and reinstall my entire system (some 15 products)?  Thanks in advance.

I’m using Sonos S1 with a Sonos ZP100, a Sonos 3, and a couple of Sonos 1s. My music library is stored on a mac mini, called Desktop. I’m using an Eero gateway router and also have an Eero beacon. My setup can work, except frequently (perhaps daily) I get the message:Unable to play ‘song name’-cannot connect to //Desktop/Music because the server cannot be foundI try all sorts of things to resolve the problem, fiddling with settings in Sonos and on my Mac, rebooting Sonos components or the Mac, but the only thing that resolves the issue is restarting my Eero gateway. So I can’t figure out if the issue lies in the desktop, the Sonos components, or the Eero. Restarting the router daily is obviously very disruptive.

Hello, I bought a defective playbar and wanted to fix it for myself. After replacing the defective parts, it starts, but the LED flashes white every few seconds.Does anyone know what this is or what the cause is?

why does sonos disconnect from tv every time tv is turned off?  Sonos fails every single day... multiple times a day. I am looking to sell all sonos equipment…Arc, 4 one...  and a Move...  Must go...

I have a Play 1, Play 5 (Gen 1) and Playbar with a Gen 1 Bridge and over the last 18 months with the introduction of S2 software had increasing trouble connecting everything together but right now I can’t connect anything at all? I’ve tried all the usual….. unplug everything, re install everything, turn router off and on etc but none of the devices can be found in either of the Sonos apps or directly from Spotify. any suggestions?

I have seen that many people have experienced incompatibility between SkyQ and SonosI have a Sonos system - TV Beam, Play 5 (2) and 2*Play1.  All was fine until I installed SkyQ.I had problems immediately on install - lost speakers, IOS App not finding the Sonos next.I have done many of the basic bits - cycled router, Sonos devices on/off.I have ended up with One sonos Play1 connected to network, via Ethernet and others linked via Sonosnet (WM0).  Main SkyQ box connected via Ethernet and mini via WiFi.  At the moment things are stable, in that I can see speakers using IOS App (from some places in the house- will need to give it longer to see how stable.However if my iOS device is too close to either SkyQ box it does not find the Sonos system If I walk away from SkyQ box(s) to the other side of the house closer to the router (and Ethernet connected Sonos), then IOS App finds the sonos system and I can control the boxes.  There is obviously some interference in the WiFi (meshes).I guess

When I first bought a Play 1 I  was delighted and added 2 more, a Play 3 and a Sonos connect to link in my original stereo equipment. I Play music a over my house and love it, I love music.Then came Sonos 2, my Connect box is dumped - really annoying, Apple like behaviour. Then, I start having connection issues.Dropping tracks midway through.Missing speakers.Playlists not present.Unable to play tracks.All this came with Sonos 2.  I regularly switch off speakers and my hub to reset them. Any advice ?

Hi all, I have two Sonos One SL and two IKEA Symphony bookshelf speakers running in my current, limited setup. Recently, I began experiencing problems with sound falling off some speakers for a few seconds, then coming back - and then falling off again randomly. As I expected that this was due to distance / walls etc. giving the network a hard time, I went out and purchased a Boost. This is now connected with a cable to my main access point (that is again cabled to my main router in the attic). I tried the tools available for troubleshooting - e.g. the network matrix at something like this address: http://192.168.0.207:1400/support/review From my Boost, connections to all speakers is green -  which I presume means that the Sonos network-coverage and communication is fine. However, many times during the day, speakers will still be falling off. Sometimes one of the Symfonisk will play, while the Ones are still - then they come back randomly, and then one of the Symfonisk speakers fall ou

When I have my laptop connected to my Sonos system and I try to switch the sound to my AirPod pros, my lap top tells me that the AirPods are connected but the sound continues to come out of my Sonos one’s instead. How do I fix this? I’ve killed the Sonos app on my laptop but it doesn’t change anything. 

I saved up my money not really having a lot because of my age, i bought a Sonos one having loved the sound and compatibility with my google home. Only 1 year on. 2 months after it’s warranty it’s died, i can only say how sad it is and disappointing that a product could die in such a short life span, im sure others who care about the environment would have more to say with the implications of sonos’s having to be disposed of year after year. It’s crazy that i’ve seen a few others having this problem, i take real care of my products and it’s barely been touched left plugged into a surge protected plug socket, it shouldn’t of died but mine like many others have, i won’t be buying a sonos again at least for a long long long time and i just wish the products issues could of been sorted. countless other products have had no issues been left plugged in and haven’t died on me. This is the first ever electronics item that’s died on me ever!!.