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System resets and loses all music services

Hoogie
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  • Hoogie
  • Avid Contributor I
  • 12 replies

Hello,

On several occasions when carrying out normal tasks my Sonos system seems to reset, when this happens all my devices and music services are no longer in the app and need to be added again as if I am an all new user.

This has happened when:

  • I change my wifi connection - for example I have got a new router, so have a new wifi name and password
  • I have added a new device to the system - for example I added a second roam to my system recently and everything was reset.

It’s a huge inconvenience to have this happen,  what am I doing wrong?

Is there any way to avoid this happening?

Thanks

Best answer by ratty

Hoogie wrote:

what am I doing wrong?

You’re somehow managing to set things up as a ‘new system’ each time. This is the wrong way to proceed.

To change the WiFi credentials see https://support.sonos.com/s/article/1061

To add a new device see https://support.sonos.com/s/article/1006

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    ratty
    • ratty
    • 31402 replies
    • Answer
    • May 7, 2022
    Hoogie wrote:

    what am I doing wrong?

    You’re somehow managing to set things up as a ‘new system’ each time. This is the wrong way to proceed.

    To change the WiFi credentials see https://support.sonos.com/s/article/1061

    To add a new device see https://support.sonos.com/s/article/1006

    Airgetlam
    1 person likes this
    • Airgetlam
      Airgetlam
    Hoogie
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    • Hoogie
    • Author
    • Avid Contributor I
    • 12 replies
    • May 7, 2022

    Thanks for the reply.

    I didn’t think I had been selecting a new system, but will keep a close eye on that next time I add a device.

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