Controllers and Music services

I am running the S2 App on my iMac, i can play Sonos radio/Tunelm from my computer so I know the system is working.However when i try to add my music folder, so i can play my own music, I get to the administrator login and it keeps saying password or username is incorrect (I have checked that my credentials are correct by shutting down and restarting) I have followed every step I have found online regarding file permissions and firewalls, but I am still no further forward, the system has worked in the past, but its been so long I can’t remember when it last worked.

I am getting Cannot be played - Encoding error on Apple Music Live Streams (Apple Music 1, Apple Music Hits/Club/Chill/Country). It's not an error with the service (works in anything non-sonos such as iPhone, Mac and HomePod. It's not bandwidth or these wouldn’t play. Only these stations are causing problems. Bug? Anyone at Sonos looking at it? Previous post mentioned an error on stream (if that was the case it wouldnt play on other devices surely?) or bandwidth, but I have a 1gbps connection, no other issues with any stream, atmos and lossless included, only these stations. 

Subscribed to Sonos Radio HD. the music quality and mix of music is good, the one thing letting it down is the constant station idents - “90 Mixtape on Sonos” being played. Why do I want that when im paying for a music service…. Really ruins the experience and caused me to instantly cancel. Assumed that on the free one you might get that but on one that is almost on par with the cost of Spotify/Apple Music and limited to the Sonos speakers (cant listen in the car, headphones etc...) and still just constantly being told what the playlist I selected is is just annoying. Sonos - Give the premium experience and dont ruin the atmosphere with station idents. Why would I want to use a Dinner Party Playlist for a dinner party when every few songs me and my guests are reminded we are listening to a Sonos Playlist…. 

Since the update to macOS Tahoe I have been unable to connect to the Mac Sonos app. I have re-installed the app but that has made no difference. I spoke with an agent on  Sonos chat and he said as the update had only just happened that might be the reason. I thought that’s why Apple released beta versions  so cos could sort out any problems prior to the general release. It’s working fine on my iphone that was updated at the same time

Noticed that the Network option is missing but a Bluetooth is added from some Sonos speakers, app restart sometimes brings it back.MissingNo network but a BluetoothPresentHave network but no BluetoothAdded: wifi 300 stereo pair.

Just wanted to share a solution for my issue in not seeing Apple  Music as a content service. I live in Germany, but use English. Sonos had my country as ‘en’ in the address instead of Germany. The countries have to match. After that was sorted using the robot chat I still had an issue authorizing Apple. The robot turned me over to Marco. I sent a diagnostic number and he suggested checking if any unit updates were needed. My Beam needed an update. After that was accomplished it worked!

I downloaded the Sonos app on my desktop Windows 11 PC, and successfully added a music folder, which is on a secondary internal hard disk of the computer. Windows sees the disk as D:I then noticed that the Sonos app was offering an update, and I installed it.After that, the shared folders on both my Windows PCs were showing as inaccessable. I removed the shared folder on my desktop, and then I was unable to re-add it. I tried various ways, and got various errors. Sometimes it would re-add, but then it became inaccessable during the indexing process.What to do?

I am aware this feature request has been raised many times in the past, but the threads I found are now closed to further comments, so I am posting a new one here.I recently bought a Sonos Era 100 and I have been loving it so far. One enhancement I would really love to see, though, is more consistent loudness between tracks when listening to Spotify (especially playlists and shuffle).For reference, I also use a WiiM Pro streamer to listen to Spotify. WiiM added a toggle to enable/disable Spotify volume normalization in 2025 (*1), and it significantly improved the listening experience. As much as I love my Sonos, WiiM remains my go-to streamer when I need consistent loudness and don't want to keep manually adjusting the volume for each track that’s too quiet or too loud. I would love Sonos to offer feature parity here so the Sonos experience remains fully competitive.What I am requesting:Please provide a user-facing option for volume normalization when u

I get “operation failed” when I try to like a song on Pandora 

Is anyone else having problems with Deezer in Australia attaching the service to their Sonos account ?

I have a Play:5. Setting up a new account, on a different iPhone. I keep getting the “Unable to create Sonos account” error. I’ve rest everything, still unable to create new account.

An S2 system that’s been working fine off the same Synology NAS for years. No network changes. Sonos reports that it can’t read the music files from the NAS share. Rebooted all round (inc network router) and readded the Music Library share. Connects ok, indexes all the files (Library contents are fine), but trying to play a track gives a file access error. I’m baffled. 

ios app, changing volume or room assignments. hit apply and it reverts to where it was (imagine its way too loud and your wife is yelling turn it down). then the little circle spins and you cant turn it down. or off. its been years since they broke what was once a virtually bulletproof app. sonos will be primarily remembered as a case study of how poor management can utterly destroy a successful company.  

Hello guys,I have been using Amazon Music Family and my Plex library for years with Sonos.Since a few weeks/months, the Sonos app won’t play any content I select from the Amazon library. Just an error message.I tried to re-authorize Amazon Music from my phone. The process went through. But again, after searching for a title to play, error message.I tried to suppress Amazon Music from the services, to add it again. Same issue.Suppressed again, and now, when I select Amazon, it says impossible ta parse music, one issue occured when connecting to Amazon Music (translated from french).My Amazon Music account is active I can play from the iOS app.Other issue: Plex ! SOLVED: it was a port forwarding issue. the plex console turne red on external access after being green for a moment.The same, when I try to play music from Plex, I have a message saying “No available Plex Media Server has music libraries. Please create a music li

I can’t play my music in my library on my computer on my Sonos system. I’ve updated my son is up and I have updated music library 

Hi there,just gotten my first Sonos product, a soundbar. I am testing the app right now and listen to a few songs.I am wondering how to scrobble the music I am listening to to last.fm though. Somehow I cannot find an integration. This is a huge surprise to be honest since every audio device or software I used in the past 20 years supported scrobbling.Not having scrobbling on the soundbar is annoying but it will mainly play movies. But when there is no scrobbling I cannot take Sonos serious as a music player and won’t get any other speakers which I will use for music listening.So any help for scrobbling is appreciated, and if its not possible take this post as a feature request.Cheers!

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. 

I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable. Here are the consistent issues we experience:I cannot set alarms from my phone at all. My husband can set alarms from his phone, but only with the chime sound — no playlists will play. No matter what we try, the playlist option simply does not work.I have:Contacted your support team multiple times via phone and chat. Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution. Double-checked every possible setting and update on our end.I would like a direct and specific response on:What is causing this issue? Whether Sonos

Multidecade sonos owner.  I've seen tunein stations come and go.  I've had issues playing certain stations on S1 because it didn't support the stations bitrate (radio dismuke) but was fine on S2.I've a problem with a specific tunein station called “radio synthpop”.  It queues, it plays TuneIn ads, it shows the song playing, the song playing updates when the next song starts -- but not one hint of audio.  I can play it through a browser no problem.Can someone do me a favor and see if you can reproduce this by loading this station?I can't post the image of it (sigh) but it's purple, green, and white.  SynthPOP RADIO “Tu Defecto... Perfecto".https://tunein.com/radio/Synthpop-Radio-s190690/

I’ve seen lots of threads with issues with Sonos Radio HD, I’m surprised at how poor it seems to be.  I’ve just taken out a month free trial.  I have a playbase connected to 2 play 1s in surround sound using S2.  Often Sonos radio HD will randomly cut out for no reason then start again a few seconds later.  It’s not my system as I have Apple Music subscription set to highest quality and until recently used Spotify with the same set up. I’ve never had any issues with randomly cutting out mid track, but this is a constant theme with Sonos radio hd.  When I switch back to Apple Music via Sonos this never happens.  Like many people it seems to have been reported the second they switch from the standard Sonos radio to radio hd the cut outs start.  So there must be an issue with there streams/compression.  Also even when it works ok the I’ve noticed the sound quality is not remotely in the same ball park as Apple Music or Spotify.  I’ve also tried tidal in the last year and no cut outs is

Is anyone in Sonos support aware of the following intermittent AirPlay bug that has been introduced as of iOS 26.2? There appear to be quite a few people experiencing it, including me on two independent, physically disjoint Sonos systems.While it is likely to be a bug introduced on the Apple side of the connection, with networking you never know for sure, so perhaps Sonos support should reach out to Apple about it.AirPlay Bug Report on RedditDave Ings

The bottom line: After you set up an SMB share as a music library, wait an hour. Problems go away.The details: I recently set up my Music Library (a samba share on a Linux server). Sonos connected to the library, scanned it without error, and I was able to browse the library just fine from the Sonos app. However, whenever I tried to play any files within the Sonos app, playback would fail with a variety of errors that changed from minute to minute (“Content is unavailable,” “Permission denied,” “Connection timed out”, etc.). Also, none of my album artwork was visible, even though it was stored in “folder.jpg” files for each album in a separate folder.An hour later, after making no changes, all the problems vanished. Album artwork was visible, and all files in the Music Library were playable in the Sonos app.Moral of the story: wait an hour after adding & scanning a Music Library. What’s Sonos doing during that hour? Beats me

HiI have Sonos since around 2017. Since two weeks I have a new computer with Windows 11 and now I am unable to use the Sonos Music Library on the Windows App (Sonos Controller for PC). Error messages:Sonos was unable to add the music folder. Please check that the path to the folder, and the username and password if needed, are correct. Reason: Access to the shared folder "\\XY" is denied.or"\\XY" is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.What I would like to achieve is to incorporate two folders in my Sonos Music Library (as was before):C:\Music\01-MusicC:\Music\02-MusicNewThe folders are 121 GB and 210 GB in size respectively and shared with a dedicated local Windows user account (no microsoft online account).I am able to access the paths via UNC (e.g. \\MyComputer\01-Music) in Windows Explorer locally as well as

Hello!Not sure if it's Mac OS related or Sonos app related but I can no longer find my system on my Mac mini. My iPhone works fine and my MacBook Pro also works fine discovering the system. I have deleted the app and reinstalled, made sure network and firewall access was enabled and still nothing. Anyone have similar issue with a fix?