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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2300 Topics
controlav
controlavMaestro
posted in General feedback and conversation
Cannot tell which Forum page I am on any more

The new font styles are not great. I can no longer tell which page is the current one. This is on Firefox on Windows.[img]data:image/png;base64,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Ditte
5 years ago
A
amun
posted in General feedback and conversation
Increasingly poor community system

As I haven't seen anyone else mention it, maybe it's just me, so this is all purely IMHO. The last system wasn't good, compared with the old forum system run by users, but this one seems even worse. Huge icons, so much wasted screen area - I'd imagine that it's designed for phone use, which makes it rather irritating on anything more capable - e.g. even a bog standard laptop. I have to page down two or three times just to get to the forums. IIRC, the last version displayed the latest activity in each forum - this seems to have disappeared. So instead of simply scrolling down to see whether or not it might be worth visiting a forum, I'd now have to go into each forum just to see whether anything has changed. This is not going to happen, so I can't really see me visiting much in the future other than for a specific reason. I have to say, I've watched many companies change their software through time, and yours is the only company I've seen that get's consistently worse, rather than be

11458
Stanley_4
5 years ago
controlav
controlavMaestro
asked in General feedback and conversation
Where is Favorites on the new forum site?

The Favorites option was a simple way of tracking updates to threads you have posted to or are monitoring, has that feature gone forever now?

9474
controlav
5 years ago
Stanley_4
Stanley_4Lead Maestro
asked in General feedback and conversation
Sonos Staff: Is this a legitimate Sonos site?

Looks iffy to me but seems to have Sonos copyrighted artwork: https://www.sonos-connect.com/some-incredible-tips-to-use-your-sonos-speakers-more-efficiently/

6744
Keith N
5 years ago
Keith N
Keith NSonos Staff
posted in General feedback and conversation
Missing Replies!

Hi everyone! Just wanted to share an interesting case and takeaway from the recent community changes. Yesterday, one of our technicians was working with a user who was unable to see the replies on the community from their mobile phone. Other devices would display the replies with no problem. On mobile, they were able to access any topic and see the number of replies, however after the original post, all that would show is the footer of the site. The user submitted screen shots and the technician [b]was also able to reproduce the problem.[/b] This is when the technician called me over to have a closer look. I wasn't able to reproduce the same behavior on my mobile device, which gave us the idea of there being a problem with the browser or cached data from the previous community layout. We cleared cache and browser data and in the process, we also discovered a pop-up/content blocker (1Blocker) which also seemed to have an effect on the layout of the community. After re

4991
MikeV
5 years ago
buzz
buzz
posted in General feedback and conversation
Community May 13 update

I like the not so white background. I wish that the site made better use of screen real estate on my 4K monitor.

7107
Stuart_W
5 years ago
M
mwisemanEnthusiast II
posted in General feedback and conversation
Insided Interface

What happened to the Insided interface? There are parts that now seem to be using 200pt type.

5804
Airgetlam
5 years ago
D
dinky_dooContributor II
posted in General feedback and conversation
"An error occurred while adding tracks to the queue (1002)"

Hello. I've been using Sonos to to play Apple Music playlists well above 500 songs for several weeks now and just this afternoon got this dreaded message with no ability to listen. I see this has been discussed quite a bit but each thread has been closed and I'm unsure if there's a fix. If it's a known issue I'd certainly hope there is a fix. Can someone please advise? Thanks kindly.

45535
A
5 years ago
C
colin.campbellContributor I
posted in General feedback and conversation
Waste of money

About to eBay my £400 Sonos Beam. Audio synch is a joke having to reset it every program. Sonos support are useless. Given up.

132014
buzz
5 years ago
K
kip9Contributor I
posted in General feedback and conversation
Sonos app resizes itself instead of remembering my settings

Every time I launch Sonos on Windows 10 with an ultrawide monitor, it defaults to a massive size taking up 85% of the screen. I resize it to a much more reasonable size taking up about 15% of the screen, but next time it opens, it defaults back to the massive size. Previous versions remembered the size I set. This should too. This is very frustrating.

66610
B
5 years ago
G
growing wearier by the dayContributor I
posted in General feedback and conversation
iPhone - library playback issues. Send a message to Patrick Spence, CEO and President of Sonos

[b]iPhone - library playback issues. Send a message to Patrick Spence, CEO and President of Sonos[/b] follow this link to connect directly with someone who might be able to help with this issue. https://www.sonos.com/en-au/contact/contact-options%23 Good luck.

4176
chicks
5 years ago
M
MoniqueKContributor I
asked in General feedback and conversation
Can't connect to Sonos since updating to MacOS Mojave 10.14.4

Can anyone offer suggestions to restore Sonos speaker connectivity with MacOS? I have been unable to use Sonos since updating to Mojave 10.14.4

16755
Airgetlam
5 years ago
controlav
controlavMaestro
asked in General feedback and conversation
Spam, still? Wake up in the Boston Sonos office

It is 6am PST which means it is 9am Monday on the East Coast. Are there no forum Admins awake over in the Boston Sonos office yet? The spam content this weekend is continuing this morning, with apparently zero effort from the admins to delete it, and block it in the future.

53017
passopp
5 years ago
T00LF00L
T00LF00LProdigy I
asked in Owners café
Can I get everyone's opinion on alternative controllers for Sonos hardware?

I'm ready to explore other options as the new v5.0 'update' is a complete turd. Sonopad looked promising in the App Store, can I get everyone's opinion of which controller is the best? Sonos employees need not respond...

701915
D
5 years ago
M
MooreContributor I
posted in General feedback and conversation
Feature Request: More Spotify Integration

Enhance Spotify integration by including Spotify's 'Made for' playlists - Daily Mixes, Discover Weekly, Release Radar etc. #featurerequest

4884
spydrwebb
5 years ago
W
WineryGuyContributor I
asked in General feedback and conversation
Connectamp auto switching between music and TV

Have a TV in the kitchen with ceiling mounted speakers in breakfast booth across the the room. Would like to replace a cheap amp driving those speakers with an unused Connectamp. Simple installation but would like that unit to be part of a group playing music throughout the building when TV is off and auto switch to TV when it is on and vice versa. Expecting casual users, occasional users, or my wife to use a sonos controller to make those changes will never happen!!

4591
U
5 years ago
Landru
LandruAvid Contributor I
posted in Owners café
Spammers

It’s a shame

4143
Ryan S
5 years ago
H
HayleyvDContributor I
asked in General feedback and conversation
Utilizing ARC with Bell Fibe Receiver and Beam

Hello! I am the proud new owner of a Beam and Sub. I’m having trouble though hooking up my Beam to utilize HDMI-ARC on my TV (and the extra features) I have a: 1. TV with ARC, 2. Beam and 3. Bell Fibe receiver If I run HDMI from Beam to ARC on TV how would I hook up my Bell Fibe receiver? Seems like it’s a toss up between reduced picture quality or sound. Does anyone have an idea I’m missing? My current hookup is: Beam into optical on TV while Bell Fibe receiver is connected to HDMI-ARC on TV. On a side note, to control volume using Bell Fibe remote with Beam is brutal! Literally have to tap many times or hold button down or a solid 5-10 seconds. I’ve tried reprogramming but it does not improve. Thanks

26204
Airgetlam
5 years ago
R
ronaldngContributor I
posted in General feedback and conversation
Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a response within 1-2 working days and they are really helpful and my problem can be fixed within a short time. However, in a recent support case, I doubt that is the support service "exists" anymore. === In early March, Sonos announced that they support KKBox music service (a very large music service in Southeast Asia) but the support is still in beta. As a KKBox user for a few years, I added KKBox in Sonos but all my saved playlists were inaccessible in SONOS App but I can access all songs from KKBox Library, only I cannot find my own playlist. So I post my problem in the community, but no feedback from neither Sonos nor other users was received. So I decided to post my problem to Sonos support (Date: 8 Mar 2017) (In case staff from Sonos saw this post, the ref no of my case is 170

118017
W
5 years ago
K
Kumar
posted in Owners café
Blast from the past!

Nostalgia from the BBC about how we listened to the music in the past makes for interesting reading. See the bit about how useful a pencil was as a tool in the signal chain! http://www.bbc.com/culture/story/20190408-old-music-tech-people-under-30-wouldnt-understand

59610
Airgetlam
5 years ago
doltz_86
doltz_86Contributor I
posted in General feedback and conversation
Renaming ISSUE

Is anyone else having an issue with renaming speakers after setting a name. I currently have a speaker in my bathroom which I have named it that but now have moved it to my ensuite as it gets more use in there. So I have renamed it from bathroom to ensuite but a couple of days later it reverts back to bathroom. I have changed it multiple times and for some reason it keeps reverting back!

5624
doltz_86
5 years ago
K
Kat LomasContributor III
asked in General feedback and conversation
Repeating tracks

My playlists usually run to 100+ tracks. I have them in a random order. I'd like to ask why does the Sonos system repeat the same track three or four times even though the track is only added once? This happens even when the shuffle feature is used.

4511
ratty
5 years ago
THrippyC
THrippyCContributor I
posted in Owners café
Happiness

I like to put my L&R play 1s up to my ears like headphones on max volume, max bass, and listen to EDM. It's my true happiness when alone

57812
N
5 years ago
S
sigdugTrending Lyricist I
posted in General feedback and conversation
So fed up with this company!

questions to their customer service is always answered with some crappy standard email. Forcing updates on absolutely everything constantly. Why? I want to use an old Mac to serve as the music library, impossible to use as it’s can’t run the sonos desktop version 10.0. I don’t understand why no one is reacting to this. I have 9 rooms in my house, so I can’t say I don’t like the simplification and their product. I just wish there was another composting product out there...

60217
J
5 years ago
shaunmoloney
shaunmoloneyContributor I
posted in Owners café
CR100 Voucher

[b]Never Received CR100 Voucher/s[/b]. I submitted my CR100 serial/s and do you think I received the voucher/s.........NOPE!! Extremely disappointed. This is very poor, considering that I have my own AV Installation company and over the past 12 months we have spent just under $82k on Sonos products for our clients. Not to mention those clients who purchase the product themselves and we only provide the installation service for them. Thanks Sonos....!!!

104214
Ryan S
5 years ago
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