Contributor I

Dissapointed

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3 years ago I changed my system over from BOSE to SONOS, thinking that SONOS was far better. Bad mistake. In the lounge I have a player, Bass Sub unit and 2 Play 1s. I’ve just had fibre optic installed into the house and I have tried to connect up my system. I then found out that there was no power light to the Bass unit. Tried everything. Even spoke to the help desk. They agree that the Bass is dead as a Dodo. There is nothing they can do as the product is out of warranty. So, 3 years and under 6 uses, I'm left with a heap of junk. The help centre gave me a link to get it repaired. The link was to retail shops like Curry’s. I bitterly regret moving from BOSE. Rant over.

Sonos Sub

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Mr. T

So you ‘bought’ a Sonos system and used it less than twice a year.

Nice story and don’t believe a word of it.

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J

John B

“Under 6 uses”? How many under 6? Still, welcome to the forum, as you joined today. Did you use the Sub with your Playbase or your Playbar?

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melvimbe

So OP doesn’t know the names of the products he bought, but claims that after talking to Sonos support, they didn’t offer the usual discount to buy a new product, instead took the never happened before step of recommending repair.

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Danny

W

wilwong829

Enthusiast II

It's a kind of joke, isn't it?

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J

John B

It's a kind of joke, isn't it?

If a fiction is a kind of joke, then yes.

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