The Community Corner

Evidently the moderator or who ever runs this community page doesn’t review it often enough. I’ve seen this quite a bit lately. 

I initiated my return online. I received an email from Sonos on June 3rd indicating that the company has received the speakers I returned and my refund would be processed within 15 business days. The refund I am expecting is over $1000. It has been over 15 business days and after waiting over an hour and getting in touch with a customer service representative, she advised that she will reach out to the finance department and I should receive a response within 48 hours. It has been 5 days since I reached out and after following up, the customer service representative sent an email to let me know  that she has reached out to the corresponding department and I should get a response within 24 hours. It has now been another 3 days and I still have not heard anything from Sonos despite following up via email regularly. Calling requires a long wait and it does not appear the customer has access to a department that have answers. The response is always. we will get in touch with the finance de

Hi,Has anyone else found that CD's played through a series x, hooked up to an HD Fury, show up as Dolby Atmos in the Sonos App? The sound profile is significantly altered compared to the just the uncompressed stereo through the same sett up. It sounds phenomenal when playing MJ or Witney CD's. Doesn't work so well when adding S1's, as the Arc's sound is alters for the worst. 

In mid May I bought a Port to replace an older model and when my credit card statement came in they charged the correct amount but there was a second charge of $145 processed the same day.  It took me a number of phone calls to get to the right department and they said they changed their system and this has been happening and I would get my credit expedited.  It has now been 15 days and no credit and I am not getting a response from the person I was dealing with.  This is not the same company experience I used to get back in 2011 and I have a fairly large collection of Sonos equipment that may not grow in the future.  Very disappointed.

New update to the Arc has lowered the overall volume of my system. What used to be a volume setting  at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business. 

Sonos is a well respected company with products usually excellent. However, I feel they are loosing “respect and followers “ of their products. Why? They never, never , never explain in detail why and what the updates are for. Many of us don’t need the updates and are ( or were) happy with the sound we had. Sonos needs to be more informative to the people who buy and support the company. And when there seems to be an issue ( or issues) , they should acknowledge it on the community page not waiting weeks or months. 

Hello, I have 2 fives connected as a pair and linked in surround to a beam. Unfortunately, when used as surround, I cannot listen to vinyl thanks to the jack plugged in a five. I have to remove the surround to see appearing the “local source” instead of “TV”.Why sonos does not allow local source when surround is active ? it seems ridiculous considering that the music from my vinyl can be listened to five and beam when local source is used.Someone can open a ticket top dev that feature ? :D  https://support.sonos.com/s/article/4837?language=fr 

I recently purchased a Move speaker.  My plan is to leave it plugged in with a USB-C power block all the time.  I do not plan on turning off the Move speaker since I listen to music almost every day in the house. Maybe 2-3 times a month, I plan on taking the Move outside and it will be on battery power.  The Sonos website talks about the lifespan of the battery being about 900 charges before the battery degrades to a point of needing a new battery.  So in my case, what constitutes a ‘charge’?  If I have to replace the battery every three years or so, even though I’m not using it very often on battery power, I might rethink the purchase and return the device.  I currently own two other Sonos speakers and a sound bar, running on a wired network.

Have a hard of hearing client. A Sonos Beam is used as the main audio source with a TV, where the Sonos One Gen 2 units are sued are rear surrounds. Question is, can the Sonos One Gen 2 units be programmed in a way where they aren’t in surround mode? Where they just double the front facing audio that the Beam is producing instead?Main reason I ask is, this retired client watches a lot of cable channels for TV content. Where much of the mixes on TV stations, aren’t mixed with Dolby 5.1. Where they are often times only stereo mixes. So the Sonos One units basically do nothing when viewing those programs on that platform/medium. He doesn’t really use Netflix & Amazon Prime & Hulu & all the streaming services that are all predominantly dolby 5.1 surround sound. He mostly watches news stations & PBS & NPR, driven off of a Comcast cable box, & all those stations really only do stereo L+R mixes. I didn’t see anything in the Sonos app, that would allow me to do what I a

Hi,New to Sonos and although IT technical new to sound systems in general. I’ve purchased the Outdoor speakers by Sonos and Sonance for our  patio being renovated. We have a planned party next month and the goal was to have the sound system all ready to go and connected to a Sonos Amp (although everywhere they are sold out). I’m trying to determine some good options and thought to get the advice of the community!? I think one option would be to purchase a receiver and buy the Sonos port, another a turntable and port, purchase another Sonos speaker like the move for the party and later install the amp etc..We are an Apple, Sony house at the moment. appreciate all advice! Thanks in advance.  

I have been scammed by this company. I purchased a Sonos Roam it was faulty so I contacted Sonos they said they would send me a brand new replacement. I sent back the faulty Sonos which has been received since I received an email that I would get my replacement within 1 to 5 business days, it’s been three weeks and I have not received my replacement I have chatted multiple times with them, I have called several times with the support people and I get the same answer that I have to wait for an email with the shipping information. How much longer do I have to wait? clearly I have been scammed! Be careful everyone! 

The categories in the search results for Spotify do not align with the categories in the Spotify app.  One of the consequences of this is that the S2 app simply omits all podcasts - because it doesn’t have that category in the search results. It’s pretty annoying to have to switch search devices, especially since they have different volume controls. Very clunky experience. S2 search result categories should match the categories in the results of whatever streaming service is being searched. Special call-out for podcasts which are entirely omitted. 

I am very dissatisfied with the treatment that Sonos gave me.  How is it possible that the most recent speaker that I acquired from Sonos from one moment to another stops working.  Sonos is a brand that supposedly prints quality in its equipment and that is why its speakers are expensive, however, a subwoofer with only two years of light use died from one moment to another.  Even worse is the fact that they do not offer an alternative to their clients when it comes to this type of inconvenience.  I am a customer with 5 speakers who intended to continue adding speakers to the system but with what just happened to me I will opt to resell the system as there is no point in having a good sound system if the company behind it doesn't care for your customers.  very bad sound

I bought a Sonos system six months ago from and installed by BestBuy for a second home which I am in about once a month for a couple of weeks.  I have become disgusted with the lack of consistency of the system.  At least once a month (once a trip) I spend anywhere from 15 minutes to well over an hour on the phone with service to resolve an issues of one or more units not playing or something else.  For the kind of money I spent, to have to spend that amount of time on a regular basis to keep the system functioning is beyond reprehensible.  On the off chance that somebody in charge at Sonos reads this, I will mention that I have already cost the company business by telling friends about my woes and advising them to purchase something that works as it is advertised.  Other complaints will never be addressed, like the portion of a minute of my life I lose every time I open the app on my phone from the time I tap on the icon until the app opens and becomes fully functional. This company w

Does anyone know how long it takes for Sonos to ship? I ordered 2 room combo a few days ago and still saying the a preparing for shipment. website says order usually ship the next day after ordering. 

I have been calling repeatedly over the past two months to resolve a return for a defective item (Amp), which each support person I’ve spoken to agrees is defective and eligible for warranty exchange - for TWO months now, I get to the exact same place, being that i should expect an email within the next 24-48 hours with instructions on the exchange AND NOTHING every time - no less than 6-8+ calls, each going thru the exact same support script and ending with the same missed commitment.I have been a loyal customer for many years, spending many thousands of dollars on Sonos gear - this failed customer support and commitment is outrageous - please advise if there is a US support escalation point that I can engage.

So, I love my Sonos. Unfortunately, I hate my office setup where on my desk I have 4 speakers, two Sonos one’s which I use for most of my audio streaming and two computer speakers which I use for all my pc audio work. in a post covid world, I work from home most days. That means I’m in virtual meetings on/off through the day. I'd love it if I could ditch my computer speakers and have a virtual sound device on my pc that would stream to Sonos. Then wether I’m streaming CNN, in a Teams or Zoom meeting or just listening to my music my sonos system could be my sound system of choice. it would be wicked cool as an example if when I’m streaming to a group and all a teams call rings my PC if the PC input would take over and drop the group audio, allow me to take my teams call from PC and then when I disconnect, go right back to group audio. I can imagine a premium experience there that would fit in with premium sonos brand that sonos has.

Hi!I use to listen to podcasts while going to sleep. The Spotify app has the nice feature to enable sleep timer after the current playing track. Would be nice if this option existed in the Sonos app as well, so I dont have to use Spotify for this and connect the speakers everytime.Thanks! 🙌👋  

Arc SL is barely mentioned on any support pages, including those with comprehensive lists where it seems like it would clearly belong.I realize the Arc SL is a slightly esoteric product, being sold only at Costco, but, hey, the SYMFONISK line of products appears on the support pages, so why not Arc SL as well?Here are four pages where it seems like Arc SL should be listed, but isn’t (and I assume there are others as well):Sonos S2 compatibilityStream AirPlay audio to SonosSonos system requirementsSupported home theater audio formatsI think it would help owners of the Arc SL to have it properly represented on Sonos support pages.

Forum problem: After clicking on an item from Favorites or Recently Added, it takes two or three presses on the Back button to get back. Some piece of code is adding bogus History items to the Browser. Super annoying. This is a recent change (in the last week or two). Using firefox but Edge does it too. 

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The new fonts seem to complement only certain browsers and operating systems, and are a setback on a lot of others, especially on Windows machines. As has been said before, the SE users all need different settings to be comfortable. I'm therefore proposing that this should be made an option in our preferences, or that the design team consider different fonts. It shouldn't be difficult, as this change hasn't affected sites with custom fonts; so please consider this.

Please, add macOS Control Center playback control to the Sonos Desktop app.Much likely a Catalyst port of the mobile app would be a better option?

Hello. I’ve owned and loved Sonos for just over a year and would love to share a few ideas for future updates.Airplay groups: when you create a stereo pair between two speakers, it shows up in Airplay as a single speaker. What if we could use the same concept and create Airplay groups within the app that we can then connect to in the Airplay interface with one tap. For example, say I want to connect to all my downstairs speakers in one tap: I create the Airplay group in the app, select my downstairs speakers, name it “downstairs,” and now whenever I open the Airplay interface on my iPhone I can select “downstairs” and it connects me to all the speakers in that Airplay group, in one tap.  In-app restart button: almost all devices can benefit from a restart once in a blue moon, even Sonos. For those who have multiple speakers, maybe some in hard to reach places, tapping a button in the app settings to restart the entire system (or a single speaker) would be a wonderful quality-of-life fe

Hello,I welcome all people out there who are frustrated by Sonos Refund policies and still waiting on getting back their hard earned money.I hope this message finds you well and I am hoping this is my last resort to find a resolution to my problem.I was provided a 10% credit refund on my order# ********** which shipped on Jun 01, 2022 due to delayed shipping. (see attached screenshots)After talking on phone with Sonos Sales Support multiple times inquiring about the status on the same and also creating an online credit request (case# ********), I have been left with no answers and provided with given blanket statements such as "It is processed on our end", "Check with your bank", "I will get back to you after talking to our internal finance team", "Wait until 15 business days", and automated system emails "We're here to help" etc.I have complied with all the required policies and tried to be as patient as possible before reaching out to you. It has been 15 business days, yet I have not