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Hi,

I got a notification in my Sonos App a few days ago about the Sonos Upgrade program, saying I had eligible devices - Beam Gen 1, 2x Play 1’s and a Play One (Gen 1).

But when I login to my Sonos account and check on the system page where my speakers are listed, I don’t see any option to claim the discounts. Tried a couple of times, no dice. And no, discounts have never been claimed on these speakers previously.

Would really appreciate some help from the Sonos team.
 

Thanks

Hi @flexyneat,

 

We can’t assist with upgrade/order queries here on the Community, but my colleagues on the Sales team will be able to help here.

Please get in touch with them and they’ll be able to have a look at what discounts you’re eligible for 🙂

It is not the System page where the eligibility is shown, but the Upgrade section 

 

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