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Went to watch a movie and something didn’t sound right… realized the sound was coming from the TV speakers. Upon further inspection, found that the Sonos Arc had no power. Checked all connections, went through troubleshooting tips from Sonos website then called customer service. After going through more troubleshooting and diagnostics, it was determined that the unit is defective. Mind you, I baby all my electronics and once this was setup, nothing moved or changed. This unit, the TV, game console and streaming box are all plugged into a high-end surge protector and all the other devices are running as normal.
 

Here’s the kicker… the unit was bought and registered on Sept. 3, 2021, so it is 1 year and 1 month old. It only has a 1 year warranty… Customer Service rep said he would see if he could get an exception to replace it and put me on hold. Came back to say the best he could do is offer a 30% discount… Really…?!!?

So you want me to buy another unit, at a small discount, and have faith that this new one will not give out right after the warranty expires…? I would have thought that Sonos would stand by their products a little better… Not so sure I have that much faith in their products anymore. I hope the Sonos Move I recently purchased lasts more than a month after it’s warranty expires.

 

What would happen if Sonos offered a 13 month warranty, and your Arc expired on month 14. Wouldn’t you want the same extension? At that point, there’s no point in a timed warranty, you would essentially need to have an infinite warranty, probably not something that’s feasible. I’m assuming they picked the optimal amount of time based on previous history. 

In one of the homes I lived in in San Francisco, the electricity was so dodgy that I ended up putting anything electronic on a UPS, just to even out the electrical flow (from low voltage to high voltage, I got it all). Since the Sonos is essentially a computer (it has a network card, CPU, built in memory, etc), it’s a lot more sensitive than a normal everyday “speaker” that you’d connect to a receiver. 

And unfortunately, manufacturing of electronics is not yet perfect. Things will fail, no matter who made them, or who you purchased them from. Not ideal, to be sure, but it happens. You’re in an unfortunate situation. 

Yeah, I totally understand the whole warranty “timeframe” situation and pretty much thought the same thing after I hit the send button… heat of the moment, I guess you can say. They also didn’t have to even offer the 30% off… Yes, there has to be a cutoff at some point and if you make an exception for one, you have to make it for all.

Nonetheless, it is quite frustrating/disheartening to have your device die right after the warranty expires. Heck, let me get two years outta the thing 😉 Guess I’ll just have to look at it as I have just been pretty darn lucky with all the rest of the gear I have purchased over the years… an issue was bound to happen. 

Note: The upc/ups is on the main home theater setup along with the pc, modem, router. The Sonos is in a smaller back-room setup so figured a decent sp would suffice. Haven’t had any issues up to this point but might have to revisit that…

I buy an extended warranty on any Sonos I give as a gift, do not want to face an unhappy friend after only a year. Shop carefully there are some really bad deals out there.

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