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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2568 Topics
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Mg14Contributor I
asked in General feedback and conversation
new app unable to access free sonos radio

App automatically upgraded and I now cannot access free Sonos radio content .i have repeatedly tried to re authorise my account but to no avail what a shambles for a premium product you would expect a well tested and premium app and yet again we have not got that whilst I like the speakers the updates to the app are second rate to say the least any ideas as to how I resolve radio issue 

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RC080808Contributor I
posted in Owners café
app

App is now garbage and convoluted 

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New app disappointmentContributor I
asked in General feedback and conversation
The new sonos app

HelloThe new Sonos app update hit me unexpectedlyVery disappointed, very non-intuitiveFor starter, anyone know how to go back to old app which is much more user friendly?On this new app, the music keeps shutting off after a few songs. Is there a hidden song limit or time limit? I'm pulling off Spotify. Thanks

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Trad99Renowned Enthusiast II
asked in General feedback and conversation
Will updating to 80.00.08 on one device mess up the others?

I don’t use the alarm function. If I update the app on the one iOS device where I’ve already updated to keep that one up to date, will this mess up the older app on my other iOS devices where I haven’t updated? I’d like to be able to keep the other devices from being updated as long as possible, so I can still control my system, while monitoring the progress of the new app on the one device.i’m thinking there will be a problem because this update involves a firmware update. However, wondering if anyone has actually tried this and, if so, what happened? 

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LeefcContributor I
asked in Owners café
Firewall: Blocking Cloud Services

In one of the few responses out of the many questions asked at the AMA yesterday, there was mention of new cloud services and speaker control from the web.Does anyone know more about the security model used here?Is there any guidance around what ports need to be blocked if you *never* want access outside of your home?

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PeteG101Avid Contributor I
posted in General feedback and conversation
On a positive note at this difficult time…

One thing you can say about the new app debacle is that there has probably never been such passionate and intense engagement by the use community.

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TheBravoCContributor II
asked in Owners café
Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App 

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WhywhyContributor I
asked in General feedback and conversation
reimbursement for investment

How do I return my 13 speakers for a refund? The new app is horrible. I don’t care about the alarm, queues, or platforms. What good is that IF the App does not work. I can’t control the speakers. They are slow and clunky. At times the app is non responsive.  The soundbar for tv is not recognizable. Tv controls are gone. I can’t use the system. I WILL ONLY KEEP MY SYSTEM IF THERE IS S NON APP BASED WAY TO CONTROL THE SYSTEM.  

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AlohamoraContributor I
asked in General feedback and conversation
new update

Why is Sonos not letting me update my music library to the new app from my Mac desktop

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UnhappySparklerContributor I
posted in General feedback and conversation
THE FALLOUT - NEW APP IS NOT VERY FRIENDLY OR USEFUL

I have been trying to figure out what had happened to my setup with Play1, Mini Sub and Playbar… and have discovered a community who are feeling as I do.  It is unfortunate that we were made to be an experiment and have our ‘sound’ lives turned upside down.  I am not the “teckiest” but can get by….but this latest blunder is going to be a week’s worth of devotion to try and figure out how to fix it.  After reading some of the comments, I have deleted the new app from my iPhone and will delete it from my iPad….my laptop has the old SONOS app on it….so I will keep it and try to muddle through until SONOS decides that their timeline is effective in fixing all of the issues that they have bestowed upon their customer base.  I am seriously thinking of jumping ship .. very bad, very unprofessional...just so odd why SONOS would do this without first testing it…. 

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Pezza04Contributor I
posted in General feedback and conversation
crap sonos

Why does my crappy Sonos constantly disconnect three or four times every day!?!?! I’ve checked my intern and WiFi, there’s no problem. It’s Sonos that is *****!! Moderator Note: Modified in accordance with the Community Code of Conduct.

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Rob71210Contributor I
posted in General feedback and conversation
new app

Why did you do this,I consider another system right now,it is terrible, all changed, no connection.****!!! Moderator Note: Modified in accordance with the Community Code of Conduct.

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Saz64Contributor I
asked in General feedback and conversation
Returning my Move 2 and bracket

After disappointment with being unable to connect my £500 Move 2 and bracket to my app and existing whole house Sonos system i am trying to return. printed off labels packed back in box however the instructions given and illustrations do not match the UPS form so how on earth do i return? can I just stick label on boxes and take to UPS store?

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LATexWillContributor I
asked in General feedback and conversation
Roam Replacement and Support

I have purchased 6 ROAMs over the past couple of years.  3 of them have completely died and not rechargeable.  I was able to speak to customer support before the app change and have had one replaced.  I am trying to get the other 2 replaced but cannot get through to support.  Wait times over the past few days have been 145 minutes, 75 minutes, 80 minutes, and 60 minutes.  The Live Chat is mostly unavailable.  The one time I got a live person, they ended the chat mid chat and no I didn’t go idle for 5 minutes.  The one time I waited 75 minutes and got a person, they disconnected me after 3 minutes of conversation.  Please let me know when you have time to help me.  Thanks

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Patjuh76Contributor I
asked in General feedback and conversation
Manage Network gone

Hallo since the latest update manage network is emty i cannot add it also when i go to my device its not showing a network.  

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KVBESQContributor I
posted in General feedback and conversation
Customer "Service" is Unbelievably Awful!!!!!

I currently own more Sonos products than I can count, at least 15 to the tune of probably $10k. They have been reliable for the most part and, in the past, when they were not, I simply called Sonos and the unit would be exchanged for a working one in a simple quick, understandable transaction. The last time I had an issue was several years ago.Fast forward to the present. Without question, the absolute WORST customer service!!!!! I recently purchased 2 Roams. The charging wire on one of them was defective. I called Sonos to replace the wire. Very long story short, after over an hour on the phone which included the necessity of a video over my phone to show the defective wire, Sonos told me I would have the wire within 3 to 5 business days. 10 days later - nothing. I called again and spent more than 2 full frustrating hours on the phone with 3 different people 2 of which disconnected me and did not call back. All three representatives asked me  the same exact questions at least 10 times

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TPARASContributor I
asked in General feedback and conversation
True Tune problem

I performed the true play steps but it doesn’t save the information 

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Mikeyj771Contributor I
asked in General feedback and conversation
new software

I listen to my tuner radio stations a lot, after new updates both recently played and favourite stations do not work, something went wrong message appears. I can still get the stations to play by finding them again but it is a bit of a pain. I would love to go back to the previous version if possible, at least it worked, come on sonos get it sorted.

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rick_65Contributor I
posted in General feedback and conversation
New App

The new app is terrible and very frustrating to use!  As a previous Beta tester, I can’t believe this new app was beta tested because there are so many things not working as well as the previous version. Specifically, loading the app is taking up to 15 seconds to come to life; the speaker group does not default to the previously selection and the volume changes with too much latency with the delay irritating. I would love for someone to point out what I am doing wrong or for the app to be fixed ASAP!

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Beez82Contributor I
posted in General feedback and conversation
Sonos alternative

So I'm fed up with hardware being forcibly outdated and then an app released which removes functionality and is basically pushing UAT to us consumers. SO... what is the alternative to Sonos? There must be a better platform who respect their customers!!!???

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AC511Trending Lyricist I
asked in General feedback and conversation
New update making my life difficult

Why are you not giving customers the opportunity to go back to the previous app version ?stating that it with take months to sort out the vast amount of kinks is just a huge disservice to your users. There are so many things that my system is unable to do. Half off the network. Can't add voice support. Alarms.. the list goes on. 

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joemorgensternContributor I
posted in General feedback and conversation
updated app

How could Sonos have released such a disgracefully flawed update? Or is this an undiagnosed case of corporate suicide?

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SandraEContributor I
posted in General feedback and conversation
Alarm on New App

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

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duraaceContributor I
posted in General feedback and conversation
Sonos app issues

I’ve been using the latest update today, and I have to say it’s working the best I’ve yet experienced. They’ve actually got it working all quite well!!

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NollindProminent Collaborator I
posted in General feedback and conversation
Sonos App: Never Finished? You Mean Never Started

I just had to highlight this seemingly bizarre and absurd response from the (equally bizarre and absurd) AMA.An app is never finished? This app seemed like it was never started properly.The way this is described, it sounds like the design team was slaving away for years on the new app and decided to just ship it. Yet when using the app (especially the iPad version), it feels like the design team only spent a few months on it at most.You need to stop spouting stuff like this to try to justify the intentional release of an incomplete product that you were fully aware had numerous issues but you decided to ship anyways.Just admit you messed up pushing the release and apologize. Be human about it. That’s the first and most important thing you can do for customers, so that you can start this relationship over…because for some people it is over.PS. You also might want to put one of your Community Managers (ie Keith) in charge of speaking to your customers in a human voice for you because you

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