The Community Corner

Corporate greed and incompetence as glaringly exposed by the release of the new botched app, and the callous insensitive response to the complaints it generated has to be vigorously deal with.PATRICK SPENCE MUST BE IMMEDIATELY FIRED!!!

I use the Sonos app to operate my Sonos amp in our retail store. It is important to be able to adjust the volume as each song seems to play with different intensities. The new app makes it very difficult to adjust the volume and it doesn’t display the volume percentage anymore.  I used to tell my employees to leave the volume at a specific percentage, now this is not possible.

It doesn’t take a lot to notice something is amiss with the internal workings of Sonos as a company. After this recent release of the updated app, everyone from casual users to long time dealers are questioning the direction of the company. Are they struggling to meet unrealistic internal benchmarks or is the company on the verge of being sold and the staff are trying to justify their jobs?I’m a long time user of Sonos and I work for a Sonos dealer. We install products into ultra high end homes where the average AV budget is between $50K - $400K. The product is by far the best multi-room audio system the market has to offer. We’ve installed countless systems over the past 10 years and have been a loyal supporter of the Sonos brand. No one else has been able to compete. BUT, things are changing.First of all, the market is saturated. A big portion of the population that were interested in the Sonos concept have already bought in. They built their homes, we installed their Sonos products

Warning, there’s a new firmware update available 16.2 or maybe it’s 80.00.xx If you don’t have auto updates turned off now would be the time if you don’t want to risk it, especially if you are still on 16.1  If you update please let us know the good/bad. 

You have taken a beautiful, intuitive, FUNCTIONAL App, and turned it into a clunky, difficult-to-navigate, NON-FUNCTIONAL App.  Why in the (&75k would you do such a STUPID thing???!!!!  I HATE using my SONOS system now.  I LOVED it for years.  Fix this damned App, or convert us all back to the former App.  At least it worked!!!

This may just be a plea to Sonos, but the new app has its frustrations. I would just like there to be a numeric metric pop up when adjusting volume on the speakers. It seems for me that it is only available when two speakers are playing as it opens the both up and I see the volume metric on each. However when it is a singular speak I do not see the volume number metric. It would be very nice to always see the numeric volume metric as it helps to know for dialing sound easily. 

Insane that they are releasing new products in this disaster. How are they continuing to defend this app? Is anyone actually working for this company or have they all been replaced with AI? The CEO actually said this app is faster and more responsive… it takes me a full minute to see anything on the app every time I open it. I can literally walk around the room and show multiple people that it says it’s not playing any music while music is playing.Can someone who thinks this app is functional post a live feed where they control their system using this app? And not using Sonos Radio, the garbage service a supposedly “premium” company is trying to upsell its customers on by ruining all other functionality on their extremely expensive equipment?No one wants your stupid headphones when they can’t even pause their music immediately. I pressed pause in the app when I started to write this post and the music still hasn’t paused.

When they called the ACE their most requested item ever, they didn’t mean what they wanted us to think they meant. They must’ve known that we really wanted the ability to move seamlessly between zones, for the headphones to function as their own zone. Heck, I wish they could get my car to function as a zone. But it doesn’t matter why they couldn’t have delivered on this, wifi limitations while technically interesting and still useful to know about, are beside the point. The point is they shouldn’t have pretended they were delivering on something they knew we would want. If you follow the thinking it gets ugly: either they didn’t know what we wanted, or they knew, and somewhere up the chain someone committed to trickery of marketing that was either a flagrant money-play, or it presumed that we were dumber than we are. I’m not sure which is worse, and I don’t like being negative. In fact I ignored negative noise enough to remain oblivious to these limitations until unboxing my headphones

Can someone from SONOS please provide an update?  I have 10 SONOS speakers which I love but are inoperable currently.  I have no access to libraries, Amazon and Apple play sometimes and the list goes on with issues.  Basically, I  can’t use.  I have no access to my libraries on my MAC as well. I honestly believe this was a rush to market with no usability testing or any testing. As I mentioned last night, I am very disappointed.  Everyone on this forum has invested lots of money on top quality speakers.  It is very disconcerting that the new app does not live up to SONOS reputation.

The recent (2024) update to the Sonos App left the S2 app on my laptop computer, but deleted the definition of the Music Library Folder. I repeated got Error 913 when I tried to recreate the path to the folder. Sadly, the update did put the new app on my iPhone and the interface is a mess. But it cannot access the Music Library either, although my various Music Services work.I did an online Live Chat with Sonos but after learning that the new app needs SMB V2 or V3 (Server Message Block). I was told how to turn off version 1, but not how to add SMB V2 or V3. The problem was not solved. So that’s the first issue - you must have a correct version of SMB to support the new iOS app. It may be related to why I could not recreate a Music Library folder too.Here is a short 3 minute video that show you how to update SMB protocol to version 2 using PowerShell. After several more unsuccessful attempts to chat live, I gave up and waited an hour on the phone to talk to a Sonos rep. That person was

Hello there, I have a Sonos roam. I am in Greece, and have a new router and a new password here. I need to get up and running again. I have downloaded the app to my iPhone again, but can’t seem to download it to my MacBook, and then enter the new password here. Can you help me?

I can not express the immense disappointment in the new app and the fact that it was a “forced” transition is insane!!!I want the old app back. My system doesn’t function 80% of the time. wth is going on with this company. Please just let us have the freedom to go back to the old app that worked. please fail forward accept that this was not a solid launch by allowing your users to go back to an application that actual allows functionality of your product! 

How can add track to my Spotify playlists while listening on my Sonos player. This feature was in the previous app under ‘More’ but seems to have removed. Very inconvenient. Not a good experience.

Another very frustrated customer.  Accidentally updated the app,  I would normally wait a month or so to let things smooth out,  I know there are usually some teething problems but this is shambolic.  Aside from the features changes, the loss of alarm and sleep functions, I can’t use Amazon,  the app is slow, laggy and throws up “something went wrong” errors every couple of minutes or so.  I’ve spent 45 minutes with an agent trying to get it working,  I had 30 mins of play this morning before Amazon stopped working again.  Theres a 60 minute wait on the helpline and nobody available on chat.I’ve you’ve yet to update, don’t do it!Is there any option to rollback to the previous app?

I’m not kidding around, this is serious…I’m taking a poll to see who believes that the software engineers at Sonos who wrote the latest app, need to have their degrees retroactively revoked by the universities from which the graduated. No accredited education institution should be allowed to produce incompetence at this level. Please reply to this poll as a way to let Sonos know that they have really messed up badly. I have thousands of dollars of Sonos gear and cannot believe that a company that makes such good hardware can make such incredibly bad software. let’s send a message and see if Sonos can pull together. 

I am in need of help getting my sound system working.  I’m in line for tech support (again) and have been waiting nearly two hours.  I’m waited repeatedly over the last few days (70 minutes at a time) and spoken to tech support, but there has been no resolution to my problem.  My issue is that my speakers drop in and out randomly, and it’s not necessarily speakers that I've selected dropping and coming back (although that happens a lot), it can also be speakers that I didn’t selected jumping in.  Songs skip, volumes swing up and down, and although the app shows that I select speakers to play, the selections are often ignored and unselected as soon as I leave the screen. With the previous tech call, the tech identified that there are network conflicts and he asked me to set specific channels for my 2.5GHz and 5GHz wifi.  I have a the latest Wifi tech, Orbi 970 mesh, extremely fast and very reliable.  Although I upgraded recently, I have been having this problem for a long time with my p

seit App-Update reagiert Sonos nur noch sehr verzögert bis gar nicht. Ich möchte dir alte App zurück! Bitte einmal zurücksetzen. Die neue App bringt nur Nachteile und erschwert die Nutzung von Sonos ungemein. Es ist wahnsinnig anstrengend überhaupt einen Titel/Playlist auf den gewünschten Boxen zum Laufen zu bringen. Totaler Fusch. Verstehe nicht, wie ein solch unausgereiftes Produkt an den Markt kommt. Von Update kann hier nicht die Rede sein. Es handelt sich eher um die schlechteste und fehlerbehaftetste  Version der Sonos-App ever. Bitte einfach alles zurück. Und wenn es ein ausgereiftes, erprobtes und anwenderfreundlicheres Produkt gibt wieder neu starten. Ich will die Vorgängerversion zurück! Moderator Note - Translation by Google:Since the app update, Sonos has only responded very slowly or not at all. I want your old app back! Please reset once. The new app only brings disadvantages and makes using Sonos extremely difficult. It's incredibly tiring to even get a title/playlist to

I have been a Sonos user for a very long time. The latest App and desktop (Mac) app updates have completed removed access to my local music files. I cannot re-add them and cannot find a solution. I am mystified why Sonos has done this and provided no way forward for us in this position. Given the many hundreds of pounds I have invested in my Sonos system over the years I am very upset and angered that this is the situation. Can’t add a single song anymore to my playlist. Atrocious!if I was in America I think there would be a class action against Sonos to do something about this.  to solve this in the short term allow us to re-install an older version of the app that will work as it did before these more recent updates.  

What were you thinking??????  This new App is the absolute worst. I think it’s what is referred to a a downgrade, not an update. Somehow Sonos has managed to take me back to the 90’s with all these issues. Every time I want to listen to any music in my Library, Spotify, or even my local PBS radio station I get a pop up saying something went wrong, please try gain later… how much later? Sometimes days. Makes me regret spending thousands of $$$ on a complete home system that I cannot access at all. Luckily I have an older IPad that is too outdated for the new sonos app, so I can still use the old app to access music and radio. Now I cannot recommend sonos to anyone until they revert back to the old system. 

The update is what was needed awesome recovery !! SONOS.. satisfied customer !! 

Aloha, I have an outdoor TV with 4 speakers that are connected to 2 Sonos Amps setup in a home theater setup. When I updated to the new app, the zone dissappeared. I had to factory reset and reinstall. The speakers are now working, but there’s no option to control the volume or balance of the surrounds. And no home theater setup options. Distance, remote setup,etc. The previos app used to show the zone as Amp and Amp rear surrounds, now it shows just 2 Amps. Right now movies sound like crap as the rear surrounds are way too loud and I have lost control of them.Other features missing that I haven’t seen mentioned are the ability to change the Sonosnet channel, Line-in settings and Compression setting for music. Right now my system is a mess! Can someone shed some light on these missing features as I didn’t see mention of these features in the roadmap. Very frustrated long time customer, former employee, share holder and dealer.

Hello,At time of writing, the new Sonos app has been updated and a sleep timer has been re-introduced.It has been encouraging to see the Audible integration support chapter navigation. I’m hopeful that other integrations where chapter navigation makes sense (e.g. PocketCasts handling podcasts that are support chapter navigation).The sleep options currently extend to - 15 min, 30 min, 45 min, 1 hour and 2 hours. Additional options for Custom (where the user can choose any number of minutes) and End of Chapter (which would only be available if an audiobook/podcast is playing) would be highly appreciated.I recognise have requested custom sleep timers before (6 years ago) but hope the statute of limitations on asking the same question a second time has passed. If anyone from Sonos reviews this and would be willing to reply I would be grateful to know.are these additional options for sleep timers in your roadmap for your new app? are there any plans to add chapter navigation to the podcast

Being the owner of an audio video company in Southern California we prefer to use sonos equipment because of the reliability and ease of use, however all that is gone with just one update please bring back the old sonos app. We are already in the process of finding alternative audio equipment to replace sonos I am not the only one most of the AV companies that I talk to are doing the same thing.  This is a huge disservice to all of the sonos customers that spent a lot of money on their equipment and now have to relearn how to use it also have to pay AV intagreaters to come out and reset up their systems that were working perfectly. SONOS PLEASEBRING BACK THE S2 APP!!!!!!!

What has happened to the Sonos Development Team? The new version killed the complete comfort! No waking up feature !! No connection to Spotify !! No suitable speaker groups !! What did they drink during writing the new version?What‘s about Controlling before official release?I strongly hope that a Master Change will come very soon! If not I have to change to another system !!   

Dear Sonos,You have rolled out the worst app update ever, absolutely shockingly bad. Have you been hacked? It’s pathetic, sort it out.RegardsVery very angry user, customer. Remember we’re always right!!