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Hello

A lot of people are disappointed that the Sonos Ace headset is not WiFi capable to allow full integration into the Sonos ecosystem. Well, there is a very good reason as to why they aren’t. 

Below are links to two (2) very well-respected platforms that tell the story as to why the Ace headset does not incorporate WiFi. The first source (Reddit) gives their own plausible explanation while the second (The Verge) seemly has had an actual conversation with Sonos which can be captured at the time interval indicated.

After reading/listening to the explanations you should have no cause to continue to berate Sonos for not making the Ace Headset fully compatible with its ecosystem. Your only decision should be if you do or do not want to buy them. If you want to factor in the S2 App situation that’s your decision as well. That’s it...plain and simple.

However, some of you are like a dog with a bone and refuse to let go. Almost to the point IMO you seem to relish in the fact that there is an issue with the app and your focus has been laser-like to promote your dissatisfaction.

The app will be corrected in due time; sooner than later. Progress has already been made. I personally have not had the extreme difficulties that some claim. Maybe I’m just lucky?

One more point…(IMO)

Many have expressed their desire to have Patrick Spence, CEO of Sonos issue a formal apology regarding the app. News flash…that ain’t gonna happen!

No company would allow their CEO to make a formal statement basically saying “I/we screwed up”. That’s not the way corporations work. At best you may get a statement as follows:

  • At Sonos we and I as CEO want to bring the best listening experience to our customers. That includes providing quality products in the Sonos line-up as well as a pleasurable user interface experience with the Sonos operating system and/or current app. Our most recent upgrade to the Sonos OS presented issues that have impacted some very little and other a great deal. Without going into specifics I want to assure you that we are committed to correcting errors in the current software offering that have had a less than favorable impact to the listening and UI of our valued customer base. In the end we are confident that the majority of our customers will be pleased with the finished product that is the Sonos OS. Please be patient as we work to ensure your confidence in Sonos and the products we bring for your enjoyment.

That my friends (IMO) is the best you may hope to receive from the C-Level of Sonos. Enjoy the reviews.

Reddit

https://www.reddit.com/r/sonos/comments/1d47pdy/heres_why_its_currently_impossible_for_the_sonos/?rdt=44169

The Verge_Sonos Ace Review @ 3:38 time interval

https://www.youtube.com/watch?v=CWhJqD7W-ak

 

Are you ok? You seem a little bothered that people don’t like the app and the headphones.
 

People will continue to “berate” Sonos because many still think the app still sucks and the headphones aren’t what was expected. Notwithstanding whatever experience you have with the app or what random people post on Reddit.

 

ps Reddit is called a lot of things but “well respected” is a new one to me🤣🤣
 

Are you ok? You seem a little bothered that people don’t like the app and the headphones.
 

People will continue to “berate” Sonos because many still think the app still and the headphones aren’t what was expected. Notwithstanding whatever experience you have with the app or what random people post on Reddit.

 

ps Reddit is called a lot of things but “well respected” is a new one to me🤣🤣
 

I’m fine and not bothered. Someone has to speak with a level head...so I just made myself that voice! Like it or not! 

P.S. I guess you don't think much of The Verge either. As I said “like a dog with a bone”. 😂🤣😅

Nah I like the Verge. I just think it’s pretty funny you linked to some random post on Reddit, called it well respected and said people “you should have no cause to continue to berate Sonos”  

The lack of self awareness 😮

Wow, @AjTrek1 , that's hilarious, yet I'm pretty sure it's serious too. 🤣🤣🤣🤣🤣

Wow, @AjTrek1 , that's hilarious, yet I'm pretty sure it's serious too. 🤣🤣🤣🤣🤣

You bet your “bippy” it’s serious 😂😂😂😂😂

Hello

@Bumper 

@Gaham 

@press250 

OK...so you want to belittle the mention of Reddit as a respected source. That’s your choice and well within your rights.

However, if you're going to critique my post why not share your thoughts on its’ entirety. Not as one person with “likes” but write your own. I said a lot more than just mentioning “Reddit”.

Oh...maybe you agree with everything else. That’s good as it shows progress to understand and comprehend the true meaning of the message.

Furthermore, you can’t shame me. I’ll continue to submit posts such as this until HELL freezes over (or I’m banned from the community)

Respond if you wish...I’m waiting….Nah. I’ll just ignore you…...😂

🤣 the dis post calling everyone out with the obligatory “hell freezes over” then saying I’m gonna ignore the responses is like the icing on the cake of this thread. 
 

 

Many have expressed their desire to have Patrick Spence, CEO of Sonos issue a formal apology regarding the app. News flash…that ain’t gonna happen!

No company would allow their CEO to make a formal statement basically saying “I/we screwed up”. That’s not the way corporations work.

 

Erm… AWS (Amazon), Azure (Microsoft), Facebook, Gitlab, even Google, amongst very many other companies would beg to differ.

While it might not be the CEOs name always on the end of the statement, it comes from senior level within the companies. They’re called post-mortems and detail the events that led up to what happened, what resolution or mitigation happened, what still needs to happen and what they learnt for the future.

Facebook took their entire global service off the Internet themselves for an extended period. They didn’t hide from it, they didn’t ignore it and gave an open account of how it happened and why it took so long to fix. It was both interesting, and as someone who works in the industry, funny to read. Basically a human mistake took them off the internet and removed their ability to get in to fix it, because they were off the internet.

Gitlab permanently lost significant amounts of customer source code and data, a situation far worse than the current Sonos screw up, and were open about why and that they were to blame.

People make mistakes or bad judgement calls, it’s part of life. Modern and forward thinking companies understand that and have learnt they don’t lose customers by admitting to mistakes. If anything it’s the opposite and their customers respect their honesty and can relate to it, rather than a faceless corporation who treats them as nothing but a cash generator.

Sonos and Patrick Spence might want to continue living in the old world… where complacency about how good the company and its products are, arrogance towards customers and we say nothing attitude is the norm… but the world is changing and companies are changing with it. He should know better than to follow the BlackBerry playbook, it didn’t work out so well for them.

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