Talk Sonos Products

I use an iPad for controlling my digital music. I would like to revert back to the previous S2 version for the time being.

How dare you call this an update.  Don’t you people ever check anything before you roll it out.Most of my playlists have disappeared. Navigating is 100% more difficult.I want my old version back otherwise ALL my costly Sonos gear is going straight in the small electrical recycling bin at the local tip - because that’s pretty much all it is worth now.You treat customers with contempt.

Despite my best efforts, the Sonos App has updated (WTF!). It's pretty awful.... Lots of missing or half-arsed features (eg. Playlists - you can only play from track 1 on to end - no way to reorder). It's sluggish with creaky sliding/Pop-up panels.   Aesthetically, it's gaudily awful with a mix of hard and overblown round edges. It's 'horrible. The sliding tiles induce a feeling of nausea after a while. Horizontal lists are edged with a strange mist-like effect - quite bizarre!Compared to other modern app interfaces, such as BLUOS, Roon, etc it has a long way to go. What a relief to return to the pure Material interface (a sort of modern Bauhaus of app design) of LMS. 

Please can someone tell me what I’m doing wrong because even though I believe I’ve turned off auto updates, both my iPad Pro and now one of my Android phones have been infected with this mess of a new version.I turned off auto updates in the app and also unchecked the option to allow auto update in the google playstore but this morning I now find that my main Android phone has this new version.I daren’t turn on the other phones in case they auto update and I’m left with a system that is totally unfit for purpose for my needs.

OMG!! What have you done Sonos. This new update is horrendous. Heads must roll and the old features reinstalled. The Sonos system is almost unusable. Awful.

Hardware approx 10 years old, running the S2 OS. The old app works absolutely fine but the “new Improved” app on either the iphone or iPad refuses to recognise any of them. Luckily my better half has not updated this awful app on her devices or she’d be marching straight to Sonos HQ. For now, having to control every speaker in the household via her device(s) or via a Windows laptop. Sonos should get the team that tested this application to issue a grovelling apology to everyone affected and sort this one out asap.

Have a few playlists that have more than 100 songs. in the new app when I recall those it seems only 100 are displayed. is this an error?

The new app shows my named groups, but I don’t see any place to add or remove them? Plus as the Desktop apps have never supported them, that’s not a work-around either.

Hello!It’s nice with a new face on the app. Good work!But one thing I’ve noticed is that when you change the volume, it no longer show the “amount” of volume. The numbers are gone. Why?We use that a lot to set the volume on the system in different rooms. We hope it’s just something you missed, and that you will add later? Or is it a setting somewhere in the app?

I can't believe I just received this email from Sonos 😱  

Catastrophe !!!!HonteComment ce naufrage est-il possible pour Sonos ? C'est très inquiétant pour ses clientsQue Sonos remette vite l'ancienne version a disposition. Cela ne dispense pas d'explications et d'excuses de la part de Sonos Moderator edit:Google Translate- Disaster !!!!ShameHow is this sinking possible for Sonos? This is very worrying for its customersSonos should quickly make the old version available. This does not excuse explanations and excuses from Sonos

Just a quick, probably stupid question. We do have a Sirius account associated with the cars. However, my question is, how do we get the various services provided on our system, is it all through Sonos and the internet or is it somehow related to our subscriptions?We just don’t want to be paying “double” for services. So far, other than the installation of our Sonos system, I don’t pay anything. So not sure how this all works. Rick

Lost my radio stations and the app sucks like f* hell!how can I downgrade??

I just read an article at ZDNet which says that desktop apps are going away and there will only be the web app on desktops in future, with device config only possible in the mobile apps. That seems really bad news for local library support. The article seems so deferential to Sonos that I guess it is basically an op-ed.

My Bandcamp subscription to Peter Gabriel just dropped two more tracks onto the “Lunatics in the Big Room” bootleg he issued us. I can get the album up in the web player, but there is no way to play an individual track - all I can do is play the whole album and then skip the tracks I have already heard. What am I missing? The tracks look clickable, but clicking them does nothing, and the dot-menu is greyed out.  

We use our Roam to play white noise in our daughters room. The speaker is set up in her room on the wireless charger. Previously it always worked fine, and then now it randomly just drops out and appears as “not connected” in the Sonos app. It’ll play for an hour or so, and then it disappears.  Hard rebooting the speaker via the button on the back returns it to the app and makes it usable again, but it’ll play for another hour or so and then randomly stop and disappear.  For reference: my home sonos system runs on Sonosnet channel 6

Bonjour,je viens d’acheter ma sonos beam 2. Au moment de l’installation impossible de la connecter à mon système sonos. J’ai appeler l’assistance et l’on m’as dit que ça provenais de la nouvelle mise à jour sonos.quand cela va être réparer ? Que je puisse me servira de ma barre de son à 550€… Moderator Note - Translation by Google:Good morning,I just bought my Sonos Beam 2. During installation, it was impossible to connect it to my Sonos system. I called support and was told it was from the new sonos update.When will this be repaired? So that I can use my €550 soundbar…

My Sonos system is now 10 years old and i purchased a NAS drive to store my music collection on and to use with my Sonos system. I am now having problems accessing my NAS drive using my laptop running windows 11 which i have resolved by changing the SMB settings but it creates potential security issues. Also my NAS drive will not last forever and this is an example of it becoming unsupported and obsolete. So i either need to buy a new NAS drive or move all my music and files over to Cloud storage subscription such as my Google drive or MS365. I have considered using Spotify but it is too much each month for the amont i would use it plus i have already purchased a lifetime of music and have it stored on my NAS drive. My questions are;Do Cloud storage subscriptions work well with Sonos or do you experience drop outs and failures? What new NAS drives would the community recommend? Does anybody use Plex media server as this was recommended by Sonos support?

The new app seems to no longer have an associated widget for home screen. This is a significant drop in functionality that is now missing. Anyone else calling for return of the widget?  Not to mention loss of some content services that I previously enjoyed 

I am new to Spotify but not to Sonos. When setting up Spotify I selected a bunch of artists as artists I liked.  On the Spotify web player I can bring up a list of all of my favorite artists to play, review discography, etc. That is all under ‘Your Library’. On Sonos (both on the Sonos 2 app and the android app), I can’t find the list of artists anywhere, and under ‘Your Library” it says No Selections Are Available. How can I find the music? (For what it’s worth I can use voice controls on my Sonos Move to play through Spotify).

The following services worked on previous Sonos app are not showing their multiple channel choices on web app. As of 05-08-24 international services 80s80s (Real 80s Radio) & 90s90s Radio are not showing the variety of sub-channels they each offer regularly, as they do on mobile app (at least previous to update).80s80sRadio (Real 80s Radio) https://play.sonos.com/en-us/browse/services/82183home page https://www.80s80s.de/90s90sRadio  https://play.sonos.com/en-us/browse/services/130823home page https://www.90s90s.de/I am aware that you are providing their home page for one to listen on computer or device via browser but that would defeat the point of using Sonos (for sound quality in comparison to device). Should we expect these to work on new web interface as it did (at least) on previous version for iOS, ipadOS, macOS?  Please indicate status update.PS both services by German provider have worked outside Germany e.g. in US and UK, through previous app (Sonos S2).  For reference:80

Why has Sonos withdrawn support for 3rd party (e.g. Brennan) Music Libraries and pushed us onto web based services. I have 400+ albums and and have no desire to use organisations lie Amazon or Spotify. I cannot be alone with this situation. 

I know that this has been discussed on other threads, and I know that Sonos’ position is that the controller app does not support hardware volume control on iOS. And as a recent convert from Android to iPhone I was disappointed to find that I had to unlock my phone and go to the app every time I want to control the volume. However, on a recent trip to visit my brother, I was complaining about this, and he says, “it works fine for me.” Lo and behold, I tried it on my phone and was able to control the volume on his S1 system. When I contacted Sonos about this, there only answe was “we don’t support hardware controls on iOS.” Hmmmmm.

I cannot get to my music library using the new Sonos app (on iPhone)