Talk Sonos Products

What is the quickest way to change subwoofer settings now? On the prior version of the app, it was easy by clicking on the volume slider bar and bringing up sound options. I can’t find something similar in the new app. Certain songs need bass enhancement and some don’t, having quick access to subwoofer settings was extremely convenient and the future I miss the most on S3.

I wanted to test out Sonos Radio HD on my new Amp which is hooked into whole house audio. I was finding Apple Music sounded great but the standard Sonos Radio wasn't doing it for me.Anyway so I entered my CC details to activate a free trial for the subscription service. I see it in my Sonos profile under orders but not yet under subscriptions.I'm not sure how to tell on the Sonos app whether or not anything has changed. Does the Sonos Radio thumbnail start to say HD? All that being said, I'm not sure the trial has been activated. Which is frankly pathetic for a transaction that can happen seamlessly online.I've tried reauthorizing Sonos Radio on the app several times to no apparent avail. I signed up for the Free Trial about 5 hours ago fwiw.

My Sonos doesn’t connect to my iPhone Sonos app, it seems to be connected to TV though..

First of all thanks in advance to anyone who gives me advice as a newbie.I owned a Sonos system years ago but disposed of it but now thinking of purchasing two Sonos1 second gen. speakers.However I have read several dreadful reviews of the Sonos App.I would appreciate any comments from users/experts on this App as it is holding me off from purchasing until I can get some real pukka information about its use.Many thanks

I have so many questions about this new app… How do I define speaker groups which persist and have the music last played on each remembered.I keep having connection issues (delayed response or unresponsive)The speaker selected seems to switch for no reason?The access to Spotify playlists is now hard to navigateFYI - My wife and daughters have given up completely and have asked me to remove the speakers from their rooms…Echoing other comments - can we have access to the old app? 

I’m using Sonos OS S1, Version 11.4 on my MacBook. I’m using the S1 version on my iPhone as well.  My Apple Music playlists are all there BUT the Title of each playlist is not. The only playlists (and those show as Folders) that show a title anymore are “Recently Added” and “Apple Music Playlists” Even when I click on Recently Added, nothing shows until I click on the music note on the left side of the column. Then the title of the playlists shows at the top and all the songs in the playlist then appear. Any suggestions? Rob

I have a New port. It shoes on the products but won’t let me connect. Keeps asking me to sign out then sign in as system owner . Won’t let me do that and just keeps going round in circles . Sonos is crap! 

The original thread I found on here was closed with no updates beyond a bug report registered with Sonos. It's really messing with my OCD to see a single play scrobbled multiple times over a few minutes.

Brand New Sonos Arc, Sub3 and Era300 x2 System.The Arc and Sub will not update no matter what I try, the firmware update always fails.Info on the Arc:Sonos OS: S2Version: 14.2 (build 67127109manufacturing)Hardware Version: 1.27.1.12-4.2Series ID: A103IP Address: 192.168.86.249 (Wired)Audio In: WM: 0I have spent 3 days, several hours with chat support, + 5 hours with Sonos phone support.I have tried everything I could find online, including recent things from Reddit or Sonos forum, including:Make a new Sonos account with an email address I have not used. Countless variations on hard reset and reboots on Wifi, the Arc, only 2.4ghz, wired etc. Attempting the firmware update on other devices, so far 5 different android devices and the Windows app (don't have access to IOS device). Resetting the devices and adding / updating one device at a time. Making sure I have the latest Sonos app and doing everything over again, currently v 80.02.07 and Windows app v16.2. The Era 300s did update just

A lot of the answers to trying to solve problems with this new app seems to revolve around user's routers. I’ve been using the same router for several years seamlessly with Sono's product. Now since this new app has come out, nothing remains consistent after what appears to be a successful set up. Voice assistant fails from day to day. Speakers drop off, come back then drop off again in multiple zones. I seriously doubt it's our routers when previously everything worked perfectly. I won't even attempt to keep trying to make it work like it used to until Sonos figures this out and give me back the use of my $7000.00 INVESTMENT.

Ok so I don’t understand the tech… but I am intelligent enough to know Sonos have made a huge error of judgement. The ridiculous update/new app whatever “lost” my music library - like a lot of other people it seems. Hours on the phone with Sonos (not including the HOURS waiting for someone to answer the call) fruitlessly trying to re-add my library (including them telling me it was Apple’s fault, which then involved 90 mins on the phone with Apple, who confirmed all my settings were fine and it should work) and then FINALLY someone senior at Sonos admitted it was the app …. and told me to try Plex. I’ve done this and it plays - BUT - here’s my question…Recently added music in Itunes :  Because I can’t see My Library in Sonos, even though I click Update Library, it doesn’t seem to be doing it, and I can’t see if it is ? New additions don’t seem to be there ….Does Plex automatically copy an update in Sonos (supposing it works) or do I need to do something to Plex settings ? What a TOTAL

My first gen Beam will not play sound most of the time unless I unplug the HDMI cable and replug it in.Then the volume is outrageously loud. I have factory reset the Beam with no success solving the problem. Changed out cable with a Sonos supplied HDMI cable. No success. Made sure my Samsung TV has the proper settings for HDMI. Not sure if the problem is with the Beam or the Samsung TV.  The TV uses an external box for all connections. I am definitely connected to the ARC HDMI connection. I have reset all connections between the TV, cable box and Beam. Any help is appreciated

I have a Sonos amp installed and using it for in wall speakers in my living room.  I want to add 2 outdoor speakers to my system.  I want to know if I use the same Sonos Amp, will i be able to run these 2 pair of speakers independent of each other with different inputs, etc…. If I can, what is the best way to make that happen?Thanks in advance  Chris

Hi, I’m looking to wall mount a Sonos 5. I don’t have a socket up high on the wall. I could run one but it will still look messy I think having a plug on the wall. How do people usually do it? All I can think to do is cut the plug off, run the cable in the wall and use an inline fuse to make it safer, then hardwire into the socket. I know Sonos wouldn’t recommend it but can this be done and is it what people usually do or am I missing something?

I just purchased a second Amp to use on our outdoor speakers. Both amps work independently, but when I try to connect them via the (new?) app on IOS, I get the message "Unable to connect. Try again later". I've followed all the suggested solutions given here on this forum and am now in the queue for a live person. Any other suggestions? Both amps will play music, they just won't sync up. Thanks!

Sonos: Please allow the minimum volume to be turned down - it doesn't matter what you set, it's just too loud. I have 21 of your devices and I also sell Sonos products to my customers - I'm always asked about the minimum volume, it's too loud!listen to your customers, please! 

Is there a sound delay when pulling bluetooth music from Roam to Play 1 speakers?  

I was at work and my wife asked me if I started playing music in the Bedroom. She sent me a video recording of the music playing, and it’s not music that either of us listen to. I am not even able to connect to our speakers And my phone is the only one that is connected.  Did someone else access our Bluetooth speakers? How is this possible? It happened quite late at night also. How can I make sure that this will not happen again?

I cant seem to find the details of the Sonos Connect Amp crossover anywhere. What I do know is that when an RCA wire is connected to the Sub out on the Connect Amp an 80Hz high pass filter is applied to the speaker outputs.   1. Is the subwoofer out low lass filtered at 80Hz? - seems yes, which is greatIs the speaker output high filtered?  Seems so, which is great. what is the order of the high pass and low pass filters?3. What type of filter? is it a Linkwitz-Riley?

I’ve purchased an ARC, Sub Gen 3 and two ERA 100’s. I’m not really hearing the rear speakers. Help.

Sonos eArc connection options with non eARC 2013 Samsung 65” tv.

Hi, I have arc sl soundbar and 2 one sl surround.  I verified the setup and it is all correct.  However, I still can’t get Dolby Atmos when playing movies like latest mission impossible.  Instead it is playing in Dolby digital 5.1.  Any thoughts on what to do?

Did Sonos wreck their new  app ...again?  As of this morning the Sonos app refuses to recognize half my speakers.   The only speakers that show or play are the amps, a Move and a new ERA 300.  What happened to connectivity for for everything else?  I have several Sonos 1s, a sub and a Playbar that are suddenly not recognized.  Any fix for this?

Hi, I have a Sonos Roam and it is very hard to connect to. I have seen various threads on this site saying the same thing with the users more or less describing the same experience as me. I particularly share the sentiment on one user who explained how frustrating it is to decide you want to put music on, only to be denied by 20 minutes of trying to connect. All that happens is that the moment passes, and your wife looks at you disappointedly. When you consider how our phones connect effortlessly to everything else one has to ask how has Sonos made an expensive bit of kit that doesn’t connect very easily? And then you see the mess they have made with the app, and you realise Sonos is incompetent.  In most of the other threads, a chap called Ken Griffiths pops  up to tell the users that are complaining about their Roam that his is OK, so what is the problem? It must all be fine. He does this on many posts, not apparently realising that all is clearly not fine. I always find contribution

I started out with one system - an Arc. Whenever I watched TV, the Sonos app would show something like TV audio - Dolby 5.1. Along with that, there was an option to increase/decrease the volume or even mute it. At one point, I decided to briefly play iHeartRadio on the arc. That now ALWAYS shows up.I recently added to my system (second TV) an arc, sub, and Era 100’s. I briefly saw the audio control options in the app when I selected the room and then viewed that system. Now the audio controls are missing for the new system and iHeartRadio still shows up.