Talk Sonos Products

I just got a new laptop, running MacOS 11.2.3 (Big Sur). I downloaded the S1 controller and was prompted to enable it in accessibility, which I did. When I launch the app it says “Searching for your sonos system” and becomes unresponsive and beach-balls. I’ve tried deleting the app and re-installing.Any tips for how I can get this working?(and no I can’t upgrade to S2)

If I limit the max. volume in the Sonos app for the Roam, like setting 50 %, the system sounds for on, off and bluetooh occurs still at 100 %. They should also be synced to 50 % percent.So if I set the Roam to max volume pushing the buttons on the Roam. I hear the music at 50 % and the system sounds are much to loud at 100 %. Any other user with the same issue or a solution?

Hello,My Sonos Arc until Now,Respond perfectly to my LG oled gx Magic Remote Control.Why it Stop Working Suddenly,Without touching/changing Nothing?Please help Me.Waiting to your help…Best Regards.Yossi.

So the Roam is supposed to have a “swap” ability (swap music to and from another Sonos speaker) - by pressing and holding the play button.   But what if I want to press and hold the play button on the Roam to “group” with other speakers already playing in the house  - as I can do now with other Sonos speakers (not swap). Is that still possible with the Roam using the press/hold on play (if so, how is that differentiated from the “swap” function)?   I know the app could do this regardless, but wondering if you can group a Roam by holding the play button (instead of opening the app)?  

Hi,I have a pair of Play:1’s connected as a Stereo pair.Windows PC, Phone are able to connect to it with the controller app, Mac can’t. Don’t know if important but Spotify on Mac IS able to play music on the system.All devices are on the same wifi.I have a pair of TP-Link Deco M9 Plus mesh operating as an access point, connected to my cable company’s router to the internet.I have disabled VPN on the Mac, made sure Sonos was allowed in mac firewall, disabled antivirus. I recently moved, but all gear (except cable company router) was with me and working in my previous house and everything was working fine there. EDIT: I tried connecting one of the speakers with an ethernet cable (and disabled its wifi) and there’s no change.Any advice?Thanks

Hi, Just a quick question. I’ve apply to use the Sonos Upgrade Programme but wondered what happens a to your product? Do you lose functionality or software upgrade etc? Does Sonos stop support? thanks K

Can anyone advise if its possible to add this link to Sonos? 144.76.39.214:8001/stream I tried to add a station on the Windows software but it does not allow it.    My dad loves this station and I’m having a heck of a time trying to add it.   Thanks. 

Setup:TV: Samsung UN60H7150 -- Doesn’t support DD passthrough, and app support is old enough that I don’t use.Sonos: Playbar, Sub, (2) :1 rearsInput: FireTV through an HDMI switch w/ an integral optical splitter. Also a PS4 connected to switch. The FireTV actually has a version of Netflix that outputs Dolby Digital, not +. I’d like to upgrade to something less clunky than Fire TV, I frankly don’t like the Amazon interface, and lately the device seems to be restarting on its own multiple times a day. But it seems everything out there only supports Netflix in DD+. Is there anything else out there that can output DolbyDigital Netflix, without requiring either a new TV or an Arc??

Hello,I’ve read about many compatibility issues between the Arc soundbar and Samsung tv’s. I have a Samsung Q80T and want to make sure Dolby Atmos will work if I buy this soundbar. Could someone confirm whether the latest firmware updates on both Sonos and Samsung’s sides have addressed the issues. Thanks !Erik

Hi my new Sonos amp continues to disconnect from the Sonia system. I had spent over 6hrs with Sonos help trying to resolve the issue (amp connected via Ethernet cable) only to be advised that I need to set up a separate mesh network for it to work. Well I have now done this with a tp link AC1300 whole home mesh and I HAVE EXACTLY THE SAME PROBLEM!! There was never a problem with the first gen amp. I am sooo fed up with Sonos now that after being an advocate for years I am advising people not to bother. Have spent a small fortune in upgrading and have a system that is not fit for purpose.Are any of you able to help? The mesh signal is really strong in the room where the amp is. It it continues to drop out from the system I am at my wits end

I understand that you can group together other pairs of surround Sonos products to a existing 5.1 setup. However I would much rather be able to pair four ones to a beam as a single group so it’s a genuine surround in comparison to grouping others to imitate stereo and surround together. A 7.1 system update in the app to allow this I believe  everyone could get behind.

Hi All, I have recently purchased an iPhone 12 mini. I have true-played with the iPhone 2-3 times now. My ARC just sounding very tinny now, has anyone else had this issue? are the newer iPhones an issue when true-playing?     

I have a Bean and two Ones for my TV. A lot of the time the voices on the TV program are quiet but the sound effects are loud. I find myself having to constantly turn the volume up and down.is there a way to even them out?

Hello, My TV has ARC, but not eARC, so I’m getting the HDFury connector to pipe ATMOS from my AppleTV to my ARC.  My TV has other sources, and the room has the ARC and the Amp, is it possible to have BOTH my tv ARC connected to the Amp HDMI input and the AppleTV/HDFury connected to the ARC (for ATMOS)?

According to the setup instructions the Roam has two modes to save energy.One is a long five second hold of the power button which requires the same power button to switch on. The other is to briefly press the power button and when you want to power up the Roam next time to press any button on the unit but this does not work for me as the only way to wake the unit is to use the power button. Had anyone had any luck with waking the unit using the play/volume buttons?

It seems that I’m not the only one the caps blown on the power board of the Play 3 with the terrible plastic burning smell..Any replacement power board kit out there?I think the product should have been recalled if not already had happened. thanks.  

Recently purchased Sonos arc/sub/2 one SLs paired with samsung QN85Q60T. Dolby atmos reflects for Netflix movie (El Camino) & Prime (Jack Ryan). However, all other shows/movies do not display Dolby atmos? Further, movies on Disney +, Apple TV, HBO max (justice league) which supposedly supports DA, Sonos app only displays Dolby 5.1?!  anyone experiencing the same? Is it related to Samsung TVs? 

I’m trying to connect my onkyo system (housing analog cd, phono, aux inputs) so that it provides a single output to the Sonos port…can this be done? 

I may be completely missing the point here...but when I take my Roam out and about the S2 app becomes unusable as a control for the speaker. As soon as I am beyond range of the home WiFi the app simply reports the error that there is no WiFi (correct) and effectively locks all functionality. How does this support the use case of taking Roam to the beach/ park etc?

Once again Sonos chooses to punish its customer base.  When S3 is released, be prepared to have to scrap your existing stuff and give Sonos loads more of your cash. If I were an investor in Sonos, I'd sell my stock right now.I've just bought Roam. Big mistake. It messes up my current system, a mixture of S1 and S2 components. I don't know if I can get Roam working or will have to return it.

Hello,I have a very annoying and disapointing issue with my Sonos Arc.First , with streaming services like Spotify, I need to put the volume up to 50% for earing music with good quality (loud and clear), whereas  20% were enough with my previous soundbar. I am a little bit sad about this. Second, the tv sound (lg cx 55’) is much louder and clearer without the sound bar. I need to put the sonos arc to 70%. (dolby 2.0) On Amazon Prime, directly from the tv : 30% is enough (dolby 5.1) , on netflix 40% (dolby 5.1 or pcm 2.0), spotify and youtube 20%. With the PS4, LPCM is not a fairy tale, i can’t passtrough 5.1 correctly , the app indicates 7.1 and the sound is very quiet. On dolby the sound suffers from a brief delay and it’s not very clear. I am very annoyed and disapointed, i wouldn’t recommend sonos. I can’t return my soundbar to my local supplier now, but for me it is just not usable. My tv is up t

I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One'sStill I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.Also the sonos s2 app (on my Iphone) states that it can't connect to SonosAny idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

The latest version upgrade of S2 12.2.4 has started to say that the OS on my Motorola G4+ phone Android 7.0 is no longer supported. It now no longer finds my Sonos Play:1 and Play:3 speakers in the app. The notification directs me to the Sonos website documentation that says that Andriod 7 is supported. I haven’t seen any announcements that Sonos is dropping support for Android 7. Why is this happening?

I have read the community questions, but haven’t found this answer.Our music library works, I can play the music from my iPhone when routed through my husband’s library (he loaded all of my music there, can’t play direct from my phone). What do I need to do to have my music play when he takes his laptop with him?

If I listen to the Move while it's on its charging base/ ring is the speaker running off its battery or from the power being supplied by the base?