Talk Sonos Products

I’ll be setting up my WD My Cloud PR2100 this weekend. I’ve transfered all my files from my old-n-slow Mac to an external hard drive. I have a new laptop that I’ll be setting up this weekend. So my question is after I set up the Nas will I be able to transfer my music & photos over to Nas using the external hard drive? Or do I need to transfer them from ex hard drive to laptop first? And how does Plex come into play with the transfer?

Just bought an Arc and set it up. I was disappointed to see that I was only getting Dolby Digital (not plus) from my new Apple TV 4k (the new model) on iTunes movies with Dolby Atmos. When I switched to my Roku, the same movie showed Dolby Atmos on the app on my phone. The same happened when I switched to the Apple TV app on my LG. So, it’s just the Apple TV 4K that won’t give me Dolby Atmos. The “immersive audio” setting isn’t even present in the Apple TV settings. It’s not the HDMI cable. It’s new and capable of 18gbps and I swapped it to the Roku to test and was still getting Dolby Atmos from the Roku. This seems like it’s specific to the Apple TV. My TV model is the LG UK6570. I guess my question is: Is the sound I’m getting through the Roku really Dolby Atmos? The app says it is, but if I can’t get it through the Apple TV, then either the Apple TV has an issue or the app is lying and I’m not getting it at all. I’d hate to have to use my Roku or my TV

I realize that there are several threads similar to this, but none towards this exact European Samsung-model.I bought the Sonos Arc surround package a couple of weeks ago. Spent a lot of time trying to sync the audio with my LG 65” OLED B7V, but there was just no chance.Decided to purchase the new Samsung QE65QN95AATXXC hoping this would be a good match. At first it seemed to work perfect. But all of a sudden the sound cutting happend.Been in contact with both Sonos and Samsung supprt today. Neither could or were very willing to help.Sonos says it is a Samsung issue, and that they resolved it with firmware 1462.1, and that I had to contact Samsung for further assistance. Samsung said they didn’t know about a specific issue with this model and that there were no patches in their system to help me.

HiI have Sonos Amp (about 3 years old), connected to TV and two B&W Speakers with Wharfdale passive sub. Brilliant.I had a Samsung Smart TV, and ARC worked well.I now have new LG CX 65” TV, and have issues with ARC.No ARC Audio passes to the Sonos. I have to use “Internal Speaker” on the TV.Sonos is now off/standby, useless, and gathering dust…   :-(It once worked after a power outage, some sequence of power-on may have coincidentally worked.This was only once, till I switched the TV off. After that, I had to go back to “Internal Speaker” on the TV again.I have tried many times, all combinations of settings.Sonos 2 App on iPhone fails to connect to TV.I did a Diagnostics = Ref 2071482316Please could you assist?Thanks 

I’m finalising plans to replace my hifi with a Sonos Beam and Sonos One SL set up. I’ve read that combining these components as a 5.1 set up (bonding the speakers) means the Sonos Ones would not be accessible for Airplay if I just want to play music. My questions are:- In  a TV surround setup with these components, if I Airplay music to the Beam (i.e., TV switched off), will it incorporate the Sonos Ones in playback?  Given that surround uses the Sonos Ones in a different mode to achieve true surround, will this be detrimental to playback of music outside of TV use? Thanks for any advice. 

Hello, we have a Youtube Music family subscription (since Google Music dissapeared unfortunately). When my wife uses the SOnos app on her phone to search for her playlists, she only sees mine. She has her own Youtube account, but for some reason Sonos only shows mine. How can I solve this?

How long until Sonos release an app for the Apple Watch to take advantage off ?

Sounds cuts off for like 5-10 seconds then come back on. It looks like its a common problem among arc owners. Is there a solution for this?Diagnostic code: 60793805

If you own a Sonos TV component such as Beam, Arc or Amp you’ll be familiar with the following screensaver and similar: ARC backdropThese components output a video signal to show that they're connected. Sonos should release an update that allows users to display ‘Currently Playing’: At a later date maybe even introduce Google Cast and Apple Airplay (Video)

I own a Playbase, two Sonos SL 1’s and a Move. When I remove the Move from its Charging Ring, it Powers Off and can not be turned back on unless returned to the charging ring. This occurs whether or not the Move is Grouped or Ungrouped to the Playbase in the System settings. When it is on the Charging Ring the Battery level indicates 100%. Is this a System setup issue or a problem with my Move itself?

Hey guys, sorry if this has been asked multiple times but I’m a bit of a noob when it comes to this kind of stuff. I have a PS4 + OLED55BXPTA + ARC.  TV audio output is set to pass through and the PS4 is set to Bitstream (Dolby) but when Blu-ray audio plays, even if the track is 5.1, the app shows at as being Multichannel LPCM 7.1. Is this normal? Or am I missing something?  cheers Steve. 

Setup Sonos Arc with One SL and Sub Gen3 on my Samsung TV. Synced up perfectly with HDMI ARC connection and all working great. However for some reason occasionally after shutting down TV for the night, the next day the audio comes on and then stops for a second or so before starting again. This repeated continuously, unless I disconnect and reconnect the HDMI connection or reboot the Sonos ARC. rebooting the TV has no impact, so the problem looks like the ARC. Interestingly if I go to the Sonos Source I don't get any signal from the Sonos when the issue is present? However when it's all working properly, I get signal okay and see the Sonos curved lines screen.  Diagnostics have been submitted on I'd 1258411113   Any help appreciated        

If I connect my Roam to my mobile by bluetooth, should it be possible to group other speakers with the Roam and hear audio fed from my mobile through the Roam playing to the whole group (including the Roam)?

Hi Sonos.   S2 has been a let down so far for me. Please tell me you are going to add DD+ functionality to the beam?

just bought a house and it has 4 old connect:amp wondering if its eligible for upgrades - actually i have a bunch of older sonos as ive upgraded thru the years but did not know there was an upgrade - thanks guys

I have a Roku TV sending its audio output from the HDMI Arc port to a Sonos Beam. Behind the couch, I have two Sonos One’s as surrounds, and a Sonos Sub. We mainly watch streaming services. Surround sound on supported shows works and sounds great. But often times we come across shows where there is only audio coming from the Beam, nothing coming out of the One’s. In those cases, is there any way to force whatever’s coming out of the Beam to also come out of the One’s?  I’ve looked in 3 different places (RokuTV audio settings, Sonos app, and audio settings of the streaming service), and I can’t figure out how to accomplish this.

Hello,I connected an arc sound system with an apple TV4K and an hd fury arcana beacause my TV doesn’t have e-arc only arc..With the Netflix application, I choose a film that offers sound in ATMOSBut on the SONOS s2 application it does not mark me “ATMOS” but "PCM Multicannal 5.1”… ?     I have:Sonos ARC2 Sonos One1 Sub Thanks for your help

A good possible product for Sonos and custom installers would be a CI multi-zone amp (like a Denon Heos Drive HS2). Rather than having to buy 4x separate Sonos Amps at £599, this CI amp could cost around the £2000 mark.(Back) Sonos Amp CI(Front) Sonos Amp CI(Back) Comparison to Sonos Amp Benefits of the Sonos Amp CI:-Cheaper for customers-Reduce shipping costs by sending a single box (rather than 4x Sonos Amps)-Possibility of a Sonos Amp CI Pro (addin

My Sonia beam is connected to a Sony TV via HDMI ARC. If I mute the TV for an extended period of time, Beam seems to disconnect from the TV - it doesn’t respond to volume commands through the TV. I can recover by using the Sonos App, telling Beam to play TV, but it’s a hassle. How can I keep abeam connected to my TV during long periods of silence ?

Good morning.  Since the new ATV4K is only shipping next week, I’m  hoping someone will be able to answer this definitively before purchase.Many early adopters of the Arc and owners of recent Sony smart TVs know of the problems re sound that were finally solved after a year by Sony. Very frustrating.  I’ve been reading of problems re Atmos, eArc, etc on older ATVs but nothing seems definitive. Lots of ideas sloshing around.  Im looking for a seemless experience :) after the Sony nonsense.  Basically, plug and play and get the same sound I’m getting now with the smart TV and Arc.  Thank you. 

Help please! I have a Sonos Connect which is wired to external an soundbar using RCA. In the same room I also have a Sonos One (gen 2). When I group the 2 Sonos devices together, the audio is very noticeably out of sync. What can I do? 

Hi everyone,I have a samsung 65Q95T and i bought a Sonos beam. The device is simply connected in hmdi to the eARC port of the tv. I have a question about the sound configuration. In the tv should I leave the output format to Auto or change to PCM or Transfert. In auto am I getting the dolby digital ?I am planning to add 2 small speaker for the suround (probably the play one or the one). Do I need to change something in the setting of the Tv ?  Thanks in advance 

Hi, I looking to buy either a pair of Sonos Play 5 Gen1 or a single Sonos Play 5 Gen2. Kindly give me your opinion which option produce better sound and music ? Thank you.

Hi,I’ve recently upgraded my TV from a Samsung UE65KS9000 to a Samsung QE65QN95A.  While my old TV allowed me to discreetly turn up the audio using my Sky Q controller - it never showed the awful OSD for the volume Samsung have, the new one does it regardless.Does anyone know of a way to turn the volume of the arc up without activating the OSD?  Even if I use the Sonos App the OSD displays.  I wish Samsung gave you the option to disable this!  Any suggestions\help would be appreciated.All the best,Paul.  

I’ve dug through various forums including here and can’t find a solution to this problem.I have just purchased a Beam with two SLOne’s as rears. The rears are right by the sofa. When they aren’t being used, the have a constant high pitched hissing sound. It’s not loud, but the point is, I can hear it, which isn’t good!I’m downsizing from a regular amp/speakers 5.1 set up, and I would never hear anything coming from the rears when it wasn’t supposed to.Digging around the forums, nobody seems to have a resolution for this. Any ideas? edit: these are on latest upgrade - all brand new units.