My situation: I have a small home office where I spend 8-10 hours a day and, about two years ago, I purchased a Sonos One to best enjoy my favorite music, podcasts and also use it as general-purpose speaker (for YouTube videos, etc). Please note I don't do any "technical" audio or media work.
What's wrong:
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The main reason why I bought a Sonos One was AirPlay 2 compatibility, which would allow me to use the Sonos speaker as a remote speaker for my MacBook over wired Ethernet (1Gbps). Wrong: AirPlay 2 works as long as you have something playing without interruption. As soon as you pause your music or any other kind of media, resuming after a few minutes just gets you a very long, or possibly infinite, silence. All I've gotten from Sonos support on this is "Apple's fault". After two years no software update on either side has improved this. Not even they very touted "Sonos S2". Even when it works, sync and delay issues abound.
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At some point I decided to just assume this speaker is only good for music playback, so I switched to the Sonos Mac App, signing up with my music services of choice (YouTube Music, Pocket Casts). Sonos Radio isn't much of a selling point as all these nice Sonos Stations are not available in my country. Anyway, the Music Service integrations aren't that great, as they only support minimal browsing/playback functionality (no updating playlists, no adding anything to the library, etc). In short, the Mac App is nothing to call home about, and if anything is infuriatingly not Mac-like in terms of user interface.
Am I missing something? doing something wrong? Is Sonos worth the cost if you get out of the "living room speaker" use case?