Talk Sonos Products

I wish to move my Move around the property; i have 3 routers, including the one I set up the Move on.  If I don’t take my cell phone with me and leave it next to the original router, will I be able to avoid the problem of losing Sonos and Alexa?  

I have both the Apple Music app and Sonos App on my iPhone. I have enabled lossless streaming for Apple Music so will I hear lossless music on my Sonos 1 speakers when; I play directly from the Apple Music app via Airplay When I play from the Sonos app.Thanks in advance.

Hi,I have an issue with bluetooth on my Sonos Roam. The connection is unstable. Even a short outage or slowdown of internet on your mobile phone terminate the bluetooth connection with Roam and switch it to wifi mode. Suprisingly it hapens also when I played music offline (downloaded to the phone). I have Move as well and tested both under the same conditions and haven't experienced such issues with Move. Looks like hardware button to switch between wifi and bluetooth at Move is worth.Does anyone has the same experience and can advise please?Thanks, Tomas

The firmware update allows Dolby Digital 5.1 surround with Apple TV 4K and Dolby Vision but not Dolby Atmos yet. I receive both Dolby Atmos and Dolby Vision with ROKU with no problems. Glad they are working on it with people who don’t have HDMI eARC but have HDMI ARC instead. I hope TVOS 15 may fix the problem.

Has anyone  resived there roam from sonos yet cheers

I want to add a sonos one sl to my existing network (bridge, play 3’s and two play 1’s)Will I need to replace the bridge with a boost in order for the one sl to work? Will the play 3’s work with the boost & S2 app?

Hi,I have a Belkin 10W Qi Wireless Charging Pad that I use for my airpods and iphone 11. I can’t decipher through reading all the stuff on the Roam if Sonos are saying that it is ok to use any QI charger or if it has to be there own wireless charger? Anyone else using a non Sonos QI charger with their Roam? Thanks

my Bem entertainment center appears to be offline and I would like to put it back online! 

Why did the app just update (June 2021) and make me have to allow bluetooth? I use this on wifi. I find the forced app updates a royal pain in the a$$. 

So I purchased a roam and at the same time requested a move replacement. This was done over the phone. This generated many emails. So, admittedly and embarrassingly, I lost the email confirming the move replacement and its tracking number. That being said, one would think it would be easy to receive a repeat confirmation email. Nope. 9 phone calls and 6 emails later (and counting) they have not been able to a) understand what I need and/or b) produce the said confirmation email.In the end, I found the original email. Still pending delivery. But, come on support staff, get it together. PS: of course, they did not specify that the roam comes without a charging brick. SOnos, dont learn petty tricks from Apple. its beneath you.

PLEASE ADDRESS THIS!! It is painful to listen at 1.0 speed. Within audible, playback can be adjusted by tenths (1.1x, 1.2x, 1.3x, etc.) It’s incredible how long this has been a discussion rather than a product capability. We pay so much for these great products, but we need the functionality to be AT LEAST in line with the tech world. It would be great if Sonos was a leader with new functionality as a straggler. 

Bonjour a tout les dirigeants, ingénieur... De sonos qui je suis lise certains postJe trouve déplorable et inadmissible de ne pas proposer de dts, des milliers de possesseurs de sonos ne. Peuvent pas lire leur blu ray qui la plus part son code en dtsVous possédez peut être le meilleur système multiroom, les plus belles enceintes etc…Mais vous vous brider vous même en. Privant de futur acquéreur qui feront marche arrière en voyant ce que vous faites Tous le monde n utilise pas que le streaming, certains comme moi aiment bien acheter des bluray etc.. Vous devez prendre en charge le dts c est une obligation envers nous vos clients.  

I have a Nvidia Shield TV Pro 2019 connected to HD Fury Arcana (v .80) & Sonos Arc Soundbar. It’s been working fine for months, but recently I started experiencing a problem. Like every other day I turn on the system as normal, but there is NO sound. If I unplug the HD Fury Arcana, wait 30 seconds and plug it back in, it works. Any ideas on how to resolve this? TIA

i have a system that works fine on S1.  I always turn it on and get the music playing from my computer (I like working on the bigger screen). Then I switch to my iphone to control volume as I wander around.I just relocated to my summer cottage which has a separate Sonos system (but I use the same iphone) with 4 Connects.  I was greeted with a message that said I needed to update to S2 which I did.  Now my music is a mess...specifically I cannot update my library to match what I have in itunes.  I have made sure that Sonos is pointing to the folders on my computer that have my music and also the .itl and .xml files.My Connects look like the image below. i have spent countless hours trying to figure out what equiment I have (legacy or modern). No, my serial numbers do not start with numbers that could be month and year. Nothing about version. But maybe this is telling---Series ID: C100.So now I have both S1 and S2 apps on my computer. I am thinking I should not have updated to S2, EVEN T

I have 2 Sonos Roams that will not stay stereo paired. As soon as they go to sleep or are powered off, they are no longer in stereo pair. This is annoying, having to repair them every day, especially due to the loud noises they make during the pairing process. Is there a way to keep them in stereo pair permanently the way my Sonos Ones are?

Is anyone elses Sonos Roam very very quiet at low volume levels? I mean anything less than about 30-40% is barely audible. Surely thats not correct?I got better overall volume control out of an old Anker portable bluetooth speaker!It’s the same no matter the source (e.g. if I stream music from the app or Radio X via bluetooth).In addition there appears no way to use the EQ unless connected to WiFi in the app? Unless there is a solution to either of these issues, I think I shall be returning. Disappointing for the price.

Just bought a Roam but looking for a suitable battery power bank to charge the Roam when there is no electricity on the campsite. I would be grateful for any suggestions as I am finding this a minefield. We have both Apple and Android phones, tablets so looking for a good power bank that does not mind either. Many thanks

How do I get search to start with the services I care about? I have a bunch of services integrated into my Sonos. The one that does the simplest thing I usually want--play the song--always comes last. It’s Tidal, and I’m assuming Sonos defaults to alphabetical order by service name or something. With the exception of “Sonos Radio”. By doing that, the first result returned is usually for Pandora or LiveXLive or something that won’t play the thing being searched for. It effectively means nobody but me can ever play a song and my fancy Sonos system gets unused as whoever is searching chooses to just play on the crappy phone speakers rather than bothering to figure out software. What I’d like is to have it search Tidal first. I don’t want to remove the other services because I like them and use them sometimes.What do I need to do?

ın near future by updating do we have chance using my sonos moves as surround speakers?Or with sonos subs?ıf not  Thats too bad for an innovative company like yours ..please do something about it.. best regards

Hi all -  I currently have a Sonos amp which is powering two sonance outdoor speakers.  Also have an outdoor TV and two other speakers in a location which is to far to connect to my current sonos amp.  I am curious if I am able to install a Sonos amp near the tv location allowing the tv to then play out of the two sonance speakers which are wired to the other amp.  Essentially having the TV play out of both sonos amp locations. Thanks 

I have a den (that has a Port hooked to an 8 channel Russound amp) next to an outdoor deck. When I sit 30’ from this den on the deck I can connect my phone to an upstairs wifi router / network with decent but occasional spotty connection. The router is 50’ from where I sit on the deck. If I put a Boost next to the Port in the den (30’ from where I sit outside) will this improve my connection with my Sonos App on my phone ? Or does the Port itself send a great signal and adding a Boost next to it would serve no additional benefit ? Thanks !!!

In order to get around the need to set up SMB1 on my media server (I’d prefer not to rely on this because of the probability that my server will stop supporting it) I’m trying to set up a DLNA server instead, which should (I think) broadcast the availability of the media via UPnP.The problem I have is that I have configured the DLNA server (Rygel, running under linux) but I don’t know where the services are supposed to appear within the Sonos (Android-based) app! I have, under System, Media Servers, ticked both Show Media Servers and Show UPnP Servers, but where are they supposed to appear? Having never used that part of the app before, I don’t know what to look for.

Just paid £400 for my first sonos kit - MOVEStraight away built in obsolescence with the SONOS2 app and can't run it on my two fully working mobiles!Borrowed wife's mobile to activate it - painful!Found my media server SONOS whines at adding and playing 50% of tracks. Didn't waste time investigating. Switched to.Bluetooth. could cast and stream from my 10+year old Sony phone OK.  Downloaded an Internet radio player to same 10+year old Sony - loads of android apps available installed and worked - there you go.SONOS developers it can be done for older.phones you.just chose not to.Then read.all the user posts conforming their various hardware all become obsolete at differing intervals My MOVE is going straight back for refund. Never again will I purchase SONOS  Audio not overly impressive either - loud yes, but not worthy of £400 and the fear that whatever OS limitation I overcome today - it can be torn down at any time.   

I have many sonos products over the years. I like your products  so much but First my 2 sonos 5 (first gen) being useless which ı use them with a sub in my bedroom ( ı have 3 subs at my home but also this sub useless now)cause of not updating ..then (my mistake) ı bought 2 sonos moves to use with sub in my bedroom.. which ı cant pair with sub.. then tried to use in my surround system which sonos bar+ sub+2 sonos 3 in cinema room as rear speakers . ( ı suppose to use that 2 sonos 3’s in my bedroom with that sub..but ı can’t..you sonos people listen to our complains and do something about it pleasee.. at least as a new product we should use sonos moves with sub or surrounds.. best regards

Just updated the controller for Mac and evertime I try and use the search bar it just crashes. It didn't have this problem yesterday. Also my Ones seemed to have automatically unpaired themselves twice today as well but I was able to repair them back to stereo. Have both these issues been happening for anyone else?