Talk Sonos Products

hiI need speakers for a rooom 5 meters lenght and 4.5 meters wide and 2.88 height but it is unable to wire to source (wireless data connection required. Whether it's bluetooth, wifi or any other technology) Allows power supply (no batteries required). • Must give good audio throughout the room

Hello, I have a question that may be absurd. Does the SONOS Arc have an HDMI ARC or is it HDMI eARC ?. The doubt comes from the fact that on the website, in the summary section, it appears as HDMI eARC but in the specifications it says HDMI ARC. Can someone with SONOS Arc answer? Thank you

I’m currently planning on buying another Sonos Move, as I am very satisfied with the sound quality.With the goals of being able to use it anywhere I can (portable) and having the best sound possible, should I wait for a new edition of Sonos Move? Or maybe consider a different model I’m not aware of?Wait for a new edition or not to wait? Any news on when it may come?

This has long annoyed me, and finally decided to research a bit. When using the Search function in the iOS app, there seems no logic to the order in which albums are listed. Searching here I can see there are loads of threads on this subject, most of them years old. I also see the suggestion that the music service determines the order, but surely Sonos can alter that at UI level (or allow the user to choose!)Is there now some way to do this that I'm overlooking? As it stands it's easier to use another app (Apple Music) to locate the album I want, then return to Sonos app to play it. That's a pretty poor user experience.If still an issue, any hope of getting it enhanced?Thanks!

There are dozens of posts in this forum related to this issue from as far back as 7 years ago. This should be a very simple addition to the software. I play music from my TV all the time and want to be able to use my Sonos Ones for Full Music Playback and not Ambient mode when playing music from the TV. Then when I want to watch an actual movie I want to quickly be able to switch back to surround mode.  Please please listen to your customers!!

Hello. I've got beam (gen2) and first gen symfonisk table lamp. I would like to buy another lamp to make them both work as a pair (surround/stereo system). Will the new generation symfonisk lamp pair with the old one (1st Gen with 2nd Gen)? There is no old gen lamp in shops already in Poland 😔

I can’t seem to find Virgin Anthems in radio, only Virgin Radio. I have tried copying and pasting Virgin Anthems URL into add radio station in Sonos but that does not work. Any suggestions please?

Has anyone installed a full motion wallmount rack that pulls down as well with a Sanus sound bar extendible TV mount design for Sonos arc. Looking for thoughts on a full motion wallmount that pulls down that the sanus extension can be hooked up to it.

We have a dog and at present we have a radio on all day for her whilst we’re at work.  She goes to Daycare at 10 and returns at 2pm.  I want to set up my Sonos Beam to play a radio station from 8am-10am and then from 2pm-6pm……is this possible? 

I know multiple people have this same issue but none of the other solutions seem to be working for me. I just started using my sonos arc and while the quality is excellent for music and for louder sounds, it is very difficult to hear dialogue. The dialogue in movies sounds flat for lack of a better word. I used the speech enhancement and night mode settings with movies and while the dialogue is slightly improved, it is still not ideal. I have a sonos arc, sub and 2 sonos one set up for surround.  Does anyone have any other ideas about how to improve dialogue audio? I love the soundbar other than this one issue.

Hi,I have never owned any Sonos stuff before and was looking at buying some for home cinema experience. I have SkyQ with Sony TV and was going to buy a beam or Arc but then read all the stories about lip sync issues with Sky. If spending that much I just want something that will just plug in and works.Does everyone have lip sync issues or is it only the exception?Thanks   

Hi, I have the Sonos AMP with in-ceiling speakers, it supports Airplay 2 but I can not find the amp on any of my iOS/iPadOS devices. I’ve cycled power on the AMP, yet I do not see the AMP when I try to connect via Airplay. The sound is set to stereo and not surround, Is anyone else having this issue? Any tips or recommendations are welcomed.  In the Sonos app settings > System > Airplay it shows my device as compatible.

Hello,  Is there any news about the much requested alarm fade in customization options?It woudl be great indeed to have the possibility to manage the Start Volume, End Volume and Ramp Up Time of the alarm function  and i’v read multiple posts about that so i’m apparently not the only one to wait for that!Thanks

My Setup:Plex Media Server + Nvidia Shield + TV(not eARC compatiable) + Arcana + Sonos ARC Previously this setup was playing my 4k Atmos TRUEHD content no issues. But recently it stopped playing it all together. Will only play content if I switch the audio stream to AC3.  I read this thread below and it seemed to be pointing to an issue with the latest 13.x Sonos firmware causing the issue. So I updated my Arcana firmware to .84 but it doesn't seemed to have fixed the issue? Am I missing anything in terms of Arcana settings to get this working?  

Soundbar was working fine before holiday. It was switched off at the mains with all our other electrical items. On return it’s stopped working.Power lead is fine, I have tested on another Sonos product.Any ideas ?

Hi all,Anyone knows whether this can be achieved ?I would like that my Philips Hue lights dance with the music that I am playing through the Sonos app.This works fine when I’m playing music through the Spotify app. However it does not work when I’m playing music through the Sonos app (although Sonos and Spotify accounts are synchronized).Thanks,Thomas

G'day Community. Hope all are well! My first Sonos community post, after setting up my Arc, One SLs (surrounds) and Gen 3 Sub, which all has been Trueplay tuned and sounds pretty mint, so am really pleased.  No niggles, really impressed by the quality of the sound for movies and music, and music's where my query's centred, specifically Deezer (Premium).My question,  which may have been asked a million times (apols) - How can I tell if the track I'm streaming is high definition audio - I did look within Support and the community, and found the below in Sonos support, but this does not seem to apply to either the Sonos S2 app or the Deezer app (Android) and the following options are nowhere to be found:"How can I tell if the track I'm streaming is high definition audio (FLAC)?Select Info & Options > Track Format. You’ll see the format here (FLAC or MP3)"Ok, so, I'm aware (thanks to the community) that I can verify HDMI input from my tv/xbox e.g. Atmos by checking Sonos App when pl

I hate Autoplay. A few weeks ago I had a clean install on my computer (Macbook) and then installed Spotify and connected to my Sonos system to listen to some nice music. As it turns out after a while, Autoplay is enabled in Spotify by default. No worries, I disabled it in the Spotify settings. In the very rare occasions when I listen to music on my Macbook (not through Sonos) it respects my choice just as I expect. However, in the meantime Sonos seems to have remembered that Autoplay is ON and since then everytime I listen to anything through Sonos started in Spotify, Autoplay is enabled and it starts to play random music after my playlist or album has ended. (Did I mention I hate autoplay?!) It’s all the same if I play music through Spotify using my iPhone. I looked everywhere in the Sonos app both on my Macbook and on my iPhone, but can’t seem to find any switch for that. Damn! Where do I click?

I can buy a Sonos Arc sub - Gen 1 for $400 Canadian versus a new sub Gen 3 for over $1000 Canadian after tax.From what I understand the Sub Gen 1 will work with the Sonos Arc and will work with Sonos app S2 system.   Obviously there have been changes but from what I have been able to learn, maybe the changes are not too significant.What would you do?

Is it just my network or has the once seamless compatibility and UX interface between Sonos and the Spotify app recently collapsed?I’m really not sure if its the Sonos app or the Spotify app that is at fault (or both) but a few months ago, I noticed that the “now playing” screen on the Spotify app started to resemble the Sonos app’s “now playing” screen. And that change seems to be the start of the problem.Now it seems I can’t pause tracks, skip ahead (important for podcasts) or even change tracks whilst inside the Spotify app. If I do, the track playing on Sonos continues and instead another track begins to play from my phone speaker. It seems the only way to effect the music coming from Sonos system once I’ve linked via Spotify connect is to switch into the Sonos app. Its really quite frustrating. I want to be able to control my Sonos speakers from my Spotify app because the Sonos app doesn’t have the search functionality of Spotify. I like to explore and find new music, and you cann

We have tried both wifi and ethernet connections, have changed all the HDMI cords. TV is a Samsung Q8DT and we also use an apple tv 4k as well as PS5. We mostly use the apple tv, but have experienced the  issue with apple tv and native samsung apps. I think its been happening ever since I got the Arc, I love the Atmos but this happens every time we watch Atmos content and really kills the movie.

Hi all - I have come home today and my Sonos S1 app will no longer connect to any devices or wifi. I am getting a screen like this:  I have bee running and old bridge with older Play:1s and a Beam. I have tried fixing it in the S1 app, and have also tried disconnecting the Bridge and connecting the Beam directly to an ethernet cable whilst using the newer app. Neither of these seem to work. As far as I’m aware I’ve granted all the permissions I need too in iOS. No changes to my router which is a BT Smart Hub (an original one). I’ve tried the workaround of turning off the 5hz on this with no joy. Does anyone have any suggestions or know of any recent BT/iOS changes that may have happened. I have read through the older topic about the BT smart hubs and doesn’t seem applicable here? Thanks!!!

Is it possible to use multiple upgrade credits on one product?

I am building this room and from the dimensions you can see it is quite large with vaulted ceilings so a large volume of space too. My intent is to install a 75” TV on wall A and to have a Sonos Arc soundbar and subwoofer under the TV with Sonos speakers in the opposite corners marked as B and C.I am worried that the space will be too big for what the system can deliver and also the fact that the rear speakers are not in a 45 degree angle relative to the soundbar underneath the TV.Any suggestions will be much appreciated as I would not, ideally move away from Sonos. 

I have a very old analog turntable with a preamp and an old Panasonic “smart” TV that has NO Bluetooth (yes it’s old). I want to be able to both connect the turntable and stream sound from the TV to a Sonos speaker system. Can anyone make suggestions?