Talk Sonos Products

Hello, I have been using Sonos products for quite some time. Currently I own a Playbase, a Sub and 4 Play1/One. I would like to change the setup to a single room in the future, with 1 Arc, 1 Sub & 2 Fives.The Fives would be surrounds when watching TV.For music playback I would like to not have sound coming from the TV area. Can the Arc be muted while playing music? Anyone got experience with similar setups? 

Hi thereI started watching Alien 40th Anniversary Edition in 4K tonight and was looking forward to hearing the 5.1 surround sound the disc comes with. However, on the sonos app I use on my phone it says it is in Stereo PCM and not 5.1. Can someone explain why this is and what does it mean? The TV I have is a new Sony Bravia 4K and the 4K player is also a new Panasonic DP-UB820. I have a Sonos Beam, two Sonos One speakers and a Sub for bass, which creates a great 5.1 surround sound when watching other 4k movies I have or streaming films on Amazon or Netflix.I have never had an issue with anything that says it is in 5.1 until tonight when I started watching Alien which was only in Stereo PCM. I have toggled with a few settings on the TV and Bluray/4k player but nothing seems to change.I would appreciate if someone could know what the problem is.Thank you.

I am using Sonos S1 app, and trying to change the SonosNet Channel.  It is all greyed-out.  When I tap, I get the message: Incompatible Software Versions (The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled).I have previously been able to do this.  What is going on?

Hey everyone,Every patch / update I always consider posting some thoughts on what I'd love to see in follow-on updates, so posting this time around.This first set is really what I would consider 'quality-of-life' improvements based on my usage (in no priority order): Separate volume controls for the different audio 'channels' (e.g. the assistant voice, the alarm, the audio streaming, etc.). Why: I frequently find the Alexa voice is not as loud as I'd like, so want to increase her volume while not increasing the music volume Allowing mixing of sound (and volume) between the streaming audio and external input on the Beam / Arc / Fives Why: I have a Beam and Arc hooked up to Xboxes and sometimes my family and I would like music to continue to play while playing a game on the Xbox (easily mix in-game sounds and your streaming music) Setting Assistant microphone sensitivity Why: I have a Roam in the bathroom and Ones in the bedroom and when I call 'Alexa' while in the bedroom

Hi there I'm considering swapping my move and roam in for 2x ones and something else due to having trouble with the new in wir d products and my wifi just a pain and don't need them would rather a couple wired ones is it possible to swap? Don't have boxes for them but have receipts, brought online from Sonos themselves.

Having just spent another hour and a half trying to find a solution as to why my Sonos speaker randomly stopped working, then downloading app updates,rebooting, unplugging, replugging, resetting forgotten passwords and still not being able to play music like I was at the start of the day….I am wondeing if anyone can recommend a good wireless speaker to use instead of the ridiculously expensive good for nothing Sonos speaker I have? 

I am playing music through Spotify to a few devices: Speakers attached to an airport express, Denon Receiver, Computer, and Sonos Move.  After 20 minutes or so you can here a click on Sonos Move and then the music gets out of sync, like an echo.  If I turn the spotify connection off for Sonos Move and back on it will run for another 20 minutes or so.  My connection to Sonos: Spotify on a Mini Mac, Orbi Router to Orbi Satellite to SonosI noticed that I’m getting RX Packets dropped (see below):br0 Link encap:Ethernet HWaddr 48:A6:B8:EE:92:66 inet addr:192.168.1.22 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::4aa6:b8ff:feee:9266%702539728/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:9703223 errors:0 dropped:67071 overruns:0 frame:0 TX packets:571522 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4471608129 (4.1 GiB) TX bytes:208990338 (199.3

I’ve got an iMac with an external Mac CD-ROM Superdrive attached. Works fine for playing CDs that I don’t want to rip onto my hard drive, for various reasons including that I like listening to redbook audio rather than compressed and don’t want to use a crazy amount of storage to rip lossless lots of cds I listen to infrequently. I work in the music industry, so get a lot of music that’s just an occasional listen. My external Superdrive CD-ROM works fine playing through my computer speakers. When I try to choose my Sonos Port as an output, all the controls in the Apple Music player stop working (play, skip, etc.). Sonos has confirmed that this isn’t supported and I have to rip any music I want to listen to. Anyone aware of a hack to get around needing to rip all of my music? Happy to experiment with devices, cords, etc. that’ll make this work for my needs. Thanks!

So now my 3 speakers are only good for the bin after the latest iOS update, I rang the helpline who worked my through various things, all listed in previous ( now closed for further comments) page and after failed attempts was to he would ask for more advice and send me an email . all the email said was I can upgrade with a 30% reduction in price. They must think Im a moron if I'm going to invest in a system that does work anymore.

Hi Something I found strange the other day. When my sonos Roam is connect to my wifi network I can use it with Google assistant to request song but when I leave my house I can't.. Seems strange to me that the mic operation is not transferred from the phone when connected over Bluetooth.. Or is it just me? 

When I launch the S2 app on my Android phone (Samsung S21) I get the following message:An app update is required. Learn MoreWhen I select Learn more, I get the following screen:An app update is requiredThis version of the Sonos app can no longer control your system. Update to the current version to continue.Update NowWhen I select Update Now, I get the following screen:Sonos app needs updatingTap the button below to get the latest Sonos app update.UpdateWhen I select Update, I get the option to Open with either the Galaxy Store or Google Play store. Going to the Google Play store takes me to the Sonos app page, but with only the Uninstall or Open option. I seem to be caught in a loop here...  

My Sonos roam arrived the night before we went on holiday last week.  I am pleased with the flexibility of the wifi and bluetooth modes, but it soon became apparent after we got to our destination that the bluetooth device switching on the Roam is very poor.  We had 3 people in the house who paired to the speaker at various points to play their music choices, but when the next person came along, it was a great big faff / fuss to work out who’s phone or iPad was hogging the connection, and ask them to turn off their bluetooth in order to free up the roam to connect to the next person’s device.   We have a bose soundlink mini which allows you to cycle through the existing paired phones/devices and provides some oral feedback on each press “Connected to Michael’s iPhone” *press* “Connected to Michael’s iPad” *press* etc…   Can Sonos please consider something similar?     

Patrick Spence mentioned early in the year either in an earnings call or interview that they were going to release two new products this year. So I guess I am just looking for clarification as to what those new products officially are and if we can expect anything else. By my count we had this year:Roam Ikea Picture Frame Speakers?? Beam-Gen 2?? Ikea Lamp Speakers-Gen 2 (not officially released yet I believe)??Do we know what is the second product? Or is their something else, that “one more thing...” I personally am of the camp that wants a set high end over the ear headphones.

I have 2 Play:1’s and I want to connect them to a Vizio Smart TV. What do I need? Connect, ConnectAmp, Soundbar? Thanks. 

Hi, I went to use the Sonos app this morning on my phone and it appears to be stuck in an update loop. The app won’t function and says at the top an app update is required, when I click “Learn More” I get a screen saying an app update is required, I click “Update Now” which takes me to another screen with a button saying “Update”, which takes me to the app store, but there is no update available. I saw other historic issues with this which suggested updating off another controller (my girlfriend’s Android is doing the same as mine) so I tried off my PC. The update failed with an error 1001, which I understand is the system in unable to find a speaker. Thing is, all the speakers are showing on the PC app, which is now the only method I have to listen to music! Any help gratefully received :)John

Hello. Lately my Arc has had the status light alternately flashing red, white and green. There is nothing wrong with the audio, but this was never the case before. In the app's settings, I have always had the status on light disabled. I'm not sure why the lights are doing what they are doing. Should I be worried?

Why buy a Sonos speaker when Sonos defeats the option qualities an app such as Pandora provides? Pandora enables a repeat song option when I’m using my AV system, or in my car. or my workshop speakers using aux. through my iphone. Yet Sonos disables this feature. Only on a Sonos speaker I’m not able to replay a song. Sonos, are you listening? 

i noticed that already a lot of people ask this question but I have to know for sure because it costs a fortune.I have an Epson EF-11 projector. As an external visual source I use my MacBook. I am aware that my projector does not have HDMI arc or earc so it can’t be connected to an Sonos arc. But is there someway I could connect it to my projector and experience the whole Dolby atmos stuff? Is it possible, in this particular case, with HDfury arcana?thanks for all the answers

Hi everyone. Hoping you can clear something up for me. When I first received and set up my Arc last Summer, I remember that the Sonos System Info (under About my System) would differentiate between the two types of Dolby Atmos audio signal received: DD+ or Dolby True HD.Having established that my Arc was capable of receiving both types of Dolby Atmos signal (depending on source, of course), I pretty much stopped paying attention (just so long as the magic 'Dolby Atmos' lights up on the app, I'm happy.I've been playing with my set up again, however, and even sources that I know to be TrueHD rather than DD+ display simply and only as DD+.Has something changed on the software end? Has anyone else noticed something similar? I'm running the latest version of the S2 app and software, 13.2.2. Nothing has changed on the hardware side (although I'm acutely aware how finickity these audio settings and set ups can be).If anyone could clear this up for me, I'd appreciate it. Cheers.

I actually did not know that neither Roam or Move connects to the Sonosnet (but to the router’s WIFI directly), when I bought my Roam. Which is a bit sad, because I do have wired speakers scattered around the house, but only one router. Do you guys think they will ever enable this through a software update? Update: I totally see I forgot to mention sonosnet in the title, and it seems like I cannot edit that, or delete this post to redo it.. 

Hi there,Is there a way as an app developer to connect to the Sonos library that connects to Spotify, Pandora etc?  In some sense it would be an overlay to the actual Sonos app that does nothing more than connect to the various music services available through the Sonos app.  If the answer is "no", what would be the process to formally request this or introduce the concept for consideration by Sonos?  Thank you.

Alright, please bear with me. I know the beam is not designed to be compatible with these kinds of devices. But…. if we can be theoretical at least, what does it take to convert the digital output from the pioneer djm 900nxs mixer to a signal that the sonos beam can play?I have seen some people converting RCA to digital hdmi audio, but I just bought such a converter, and the beam would not recognize it. I then noticed that the pioneer mixer has a digital output, same physical plug/socket as a single RCA / phono connection, but should be digital, however I don’t know more about it than that. Link to the manual is here: http://docs.pioneerdj.com/Manuals/DJM_900NXS_DRB1542B_manual/?_ga=2.122783947.1149498362.1631907776-1773056362.1629119165or the website: https://www.pioneerdj.com/en/support/documents/archive/djm-900nxs/The digital output is sparingly mentioned on page 8.I don’t understand what the digital audio signal is, or is called, and I haven’t been able to find any converter that t

Can someone please let the customer base know when Sonos plans to get their supply chain issues resolved.  Common sense should have hit someone in the front office knowing the simple fact that when everyone is stuck in their houses, miserable, they are probably going to look to products that are going to improve their mental state.  Number 1 on that list is music and TV!  Perhaps it is time to begin manufacturing products on this side of the globe?  You moved your manufacturing from China to Malaysia however China is still controlling that supply market.  Actually China is controlling our entire country as well.  I own a custom AV installation company and we currently have 15 jobs waiting on your products to get completed.  Without them we can’t get paid- How about ramping up production before you lose your loyal following! 

has anyone used two sonos amps to power a pair of speakers, one for the left and one for the right to eliminate speaker wires ?

I just bought the Arc and two SL1 surrounds. I’m happy with the TV audio but music lacks both the high and low definition that you hear with a wired system and amp. If I replace the two surrounds with a single Five speaker might that help? Also, can I adjust volume on the Five independent of Arc while listening to music? My living room is 18x 20 with 20’ ceilings.