Talk Sonos Products

My main gripe is that 90% of the time I go to tap on the speaker icon to change the volume, the app opens unintentionally because the speaker is too small.So, I suggest to change the hotspot area so that anywhere in the green area will open the quick access volume control. Maybe this could also be extended so that only the blue area opens the app, pink are back/stop/ffwd and yellow is room selection. Tapping in the area outside any of these will just be a dead zone.Please see my crude illustration…  

So... I were recently at a Sonos reseller trying to decide between the Sonos amp and the new bluesound powernode (2021 model)) to power my triangle comete 40th anniversary edition speakers (sensitivity at 90).According to the salesman I should go for the new powernode (80W rms) as it's more powerful than the Sonos amp.I wonder if it's true. I thought that the amp is 125w rms but this isn't stated clearly in the product page. How does Sonos measure the amp's power?Who should I trust?

HiI just bought a beam soundbar and to ear correctly TV sound I need to raise volume to 60+ and the sound not very good. Then when I ear from an other source (DVD player, google assistant, …, this setting is much too highIs there a problem of configuration ?Note : the connection between Beam and TV is HDMI Arc. TV provider is OrangeThank you for help

When charging the Roam with the Sonos charging pad does it matter if it is horizontal or vertical? It seems like it should charge in any orientation.

I visited my parents home. I updated their system to OS2 to be compatible with my app/my OS back at my own home. Suddenly as I tried to play on their (newly updated) OS2 I had to be logged in to their app account. Once I signed out of my, the app defaulted - without the chance to change - their email. As I tried to sign into mine I get “The email and password you entered did not match out records. Please try again.”Yes - thank you Sonos. My email is not the email associated with this specific physical product in this home. But I have an account! Why must I log in to the account that “owns” my parents’ system and not access my own??Have to say Sonos is one of the less if that the least user friendly systems I’ve ever come across...

Our old home was pre-wired and we used a SONOS Connect on our network to provide the sound source from our PC (Using SONOS S2 software) to our stereo receiver that was wired to the speakers.  Our new house is not pre-wired for speakers so I was looking at using SONOS Play 5 speakers in the house over WiFi.  One SONOS staff member I spoke to said I will need a PORT to connect to the speakers from our PC even though the PC and the speakers are on the same WiFi network.  However a SONOS dealer locally told me I do not need the PORT, that I just need to use my iPad or iPhone to set up the speakers on the network and then the SONOS S2 app on my PC will find them.  Which is correct?

Our Sonos Move speaker turned on and played music at 5:30 am.  How can we find out which of our phones turned it on?  It must have been connected maybe via bluetooth to one of our phones.  We have personalization and additional usage data turned on, and so we know Sonos is collecting the information.  How do we get access to that log or history data?

Spatial Audio/Dolby Atmos music is now available on Apple Music through the Apple TV 4K. It’s exciting to see more streaming services adopt these higher resolution audio formats.To play Atmos music through the Arc, be sure to have a TV with HDMI eARC or an HDFury Arcana and tvOS 14.6 installed. On the Apple TV 4K (1st Gen) model, go to Settings > Apps > Music and set Dolby Atmos to Automatic and Audio Quality to Lossless.Enjoy!

I bought the playbar,2 play 1 speakers and the sub almost 2 years ago,I noticed a few weeks ago that the sub is no longer connected to the rest of the speakers,it was blinking red and white,I went to all the troubleshooting recommended and nothing,I called sonos support twice and they were not able to fix anything,they offered to replace the sub since I'm out of warranty but they want 425$...plus my cost of shipping...and a new gen 3 sub is 700$...any other way to fix or any advice is more than welcome 

Hi, I have a Sonos Radio HD subscription and a Play:3.Is there any way for me to stream the radio through my computer, which is in a different room from the Play:3?Thank you.

I used true play to set up my surround system. Now, if I go to the Sonos app>System>TV Speakers (+Sub+LS=RS)>Sound>Surround Sound> I see TV Level for each surround speaker which you can adjust the level of each from -0 to +15. If I change the sound level of the right speaker nothing changes. However; if I move the Left control it changes both speakers not only the left one. Do I have something out of wack? 

I have the Sonos Arc, with two rear “one” speakers and a sub. Everything plays well and I get adobe atmos through my Apple TV. My PS5 however has a audio delay (sound behind). The only way to fix it is to switch it from “dolby” to “PCM” which then takes the sound away from the rear speakers. I’ve scoured the internet with no luck. I have a LG tv with ARC not eARC. LG TV: OLED65C8PUASome say to change the option in the tv to say, “passthrough”, but mine only has “auto” or “linear pcm”Some day to buy this: https://hdfury.com/product/4k-arcana-18gbps/ But I don’t feel I need to purchase a $200 product to fix the lip sync. All the audio sync adjustments make the sound worse. Any thoughts would be helpful. 😃

Has there been a request to have eq and volume profiles for the input on a Sonos amp? I have a turntable on the input of the Sonos amp and would prefer the EQ, Surround volume, Sub volume/crossover and rear volumes be different than streaming or hdmi. SETUP:Sonos AmpSonos SubSonos One x2 rearsKef Q150 x2uturn custom with Grado cartridge  Thanks! 

New to Sonos and just want to confirm if I can use 1 amp or need 2?  Looking to setup a 5.1 with soundbar/amp and 2 ceiling speakers in living room. Then in kitchen/dining room use 4 ceiling speakers.  From what I read you can connect up to 6 ceiling speakers to 1 amp. Not looking to use both systems at same time, but can I utilize the 5.1 and then the 4 other speakers separately with 1 amp? Hope this makes sense. thank you, David

I have a Sonos Five, a Beam, a roam, and a borrowed play:1 I'm looking to create a setup for watching music videos, I don't really watch too many movies. r I would like to widen the sound stage and get maximum flexibility. I would like it to be a mesh network if possible. Do I purchase? : Another Roam? This could be set up as a stereo pair and placed on either side of the play five or alternatively the Beam. No wires. Neat. Cost $299aud. Two Sonos Ones? This would allow surround sound but creates more power wires. Cost $398aud Another Five? Ultimate sound, but heavy, wired, and expensive. Cost $499aud I'm thinking of the Roam option. Any thoughts?

Have an LG CX, an Apple TV 4k and Full Sonos Arc 5.1 setup with all the latest software. Keep getting that for virtually everything that’s supposed to be Dolby 5.1 and cannot figure out why I am not. Viewed multiple forums and still can’t figure it out. Any help or suggestions would be appreciated. 

How the actual f**k can you discontinue services for people to simply stream music to overpricedhardware that they have purchased. The arrogance is unbelievable. Just let users stream from their devices to your devices. What a crock of s**t Sonos is. If you are a new user considering Sonos, go somewhere else. Their products suck.

I have an older Sonos 5 (S1 app compatible).I’m running an optical audio cable (optical to 3.5mm)  from Visio TV to the Sonos 5. I’ve confirmed the proper VIZIO audio output settings with VIZIO support. However there is no TV audio from the Sonos 5.  The Sonos 5 works fine wirelessly with the S1 app. I’ve enclosed an image of the Sonos 5 settings. Can anyone suggest a remedy or things to try? Thanks 

I’d like to get a sound bar, but I have a “dumb“ TV with no ARC input. Is there a workaround?

Hello:Does anyone know why the audible service cannot be accessed from Spain?

I’m moving house and I’m going to be fixing my Arc to the wall, which is the best wall bracket to use?

Hello!  I  recently purchase a Samsung smart TV. Can I    pair my S2 speakers to the TV via bluetooth? I  tried doing it through the TV but nothing was showing up.

I would like to play music that I have downloaded into my Mac through my Sonos system. How is that done?

I suppose I misunderstood this feature. Can you confirm. When I take the Roam speaker away from my home Wi-Fi I can use it as a Bluetooth connected speaker to my phone but I cannot use the Sonos app to stream  a Sonos Playlist. I took it on the road this past weekend expecting to use it that way from the hotel room but couldn’t. Thanks.  

Hi,I have just bought a Sonos that says on the box Play:5 Gen 2. The first disappointment was that it wouldn’t play my apple hi res music. So I have deleted Apple Music and gone back to Tidal. This Play:5 was priced at €579. My worry is that I have bought old stock and that there is a newer model called the Sonos 5 which is the same price on the Sonos site. I can’t get any clear information on google. Also information very sketchy on exact specs. How do I know if I got the latest model. It was the last in the shop, a display model, so maybe I got the wrong box. What are the differences between Play 5 and 5. NB, it is definitely not a Gen 1, and all I can get is comparisons between Gen 1 and 2.