Talk Sonos Products

Hi,Reading around it seems last.fm functionality was retired around a year ago. However my scrobbles had been working just fine until the very most recent app update. Now it only scrobbles a small amount, seemingly at random. Very disappointing, but since there hadn't been any update that I can see on these forums, are the team at Sonos looking at restoring last.fm functionality?The app is close to being as it was (though still no ability to create new Sonos playlists on the app, only edit existing ones) but this is a major loss.In the meantime, if anyone has any suggestions to enable scrobbling (simple scrobbler isn't working for me, even with the Sonos player ticked) I'd appreciate it.

This is worth a read for anyone who still has problems and is still checking the community in the hope that things will improve.https://9to5mac.com/2025/05/12/sonos-ceo-says-the-company-didnt-understand-the-real-world/I’m still not sure that they get how frustrating their negligence has been for some users but it looks like they are aiming to get every feature back in this financial year so end of September 2025. This detail may be in one of the other links reporting his comments. 

HolaTengo un Sonos One y lo tengo en el salón de casa. La idea es tener otro altavoz en otro salón que tengo En el piso de arriba en la misma casa y otro más en el jardín.Me gustaría que cada uno tenga la posibilidad de poner su música diferente si así lo deseo o la misma música.Me podrías decir que dispositivo comprar para el salón y jardín. Y que pueda crear ambientes diferentes?Gracias de antemano Jose

Hoping the many experts here can provide me some guidance :)I want to add an outdoor zone comprised of four landscape speakers and an in-ground sub. Something along the lines of the Sonance PATIO4.1 or similar.My question is on the best way to power these as a single zone. Am I correct in assuming I could use a Sonos Amp for the four satellites plus a second amp for the passive sub connected to the sub out on the amp? And if I’m correct, is this the best option or, is there a better way?Also, if this is the ideal way, any amp recommendations for the passive sub? 

I’m wondering how to make a home theater with two 5s what would be the best way to do that? Then what soundbars are able to sink with both 5s if that is the only option. thanks :)

Hola Tengo 3 días que no funciona sonos, mi proveedor de internet es Totalplay Totalplay dice que son las bocinas, sonos dice que es Totalplay Sonos dice que es porque no hay una IP fija Totalplay me dice que no son fijas la IP y siempre cambian Alguien más ha tenido este problema?Cómo lo resolvieron?

Would like to add to my original two speakers. Which ones are compatible with what I have?

Hello - I am setting up my outdoor system and am having issues finding an outdoor sub that will work….  Does anyone know what sub I can use with this?  There are VERY few outdoor active subs out there.  What about passive?  Does that mean I need ANOTHER amp just for the sub?? thanks!G

Hola, he notado que siempre que no estoy reproduciendo música, videos o algo con sonido se empieza a desconectar y conectar de mi teléfono a cada rato. Pasa a la mínima que no estoy escuchando algo y estoy un poco cansado de que eso pase. Alguien me podría dar alguna solución o es que mi producto está descompuesto? Moderator edit:Google Translate-Hi, I've noticed that whenever I'm not playing music, videos, or anything with sound, my phone starts disconnecting and reconnecting constantly. It happens the second I'm not listening to something, and I'm getting a little tired of this happening. Can anyone give me a solution, or is my product defective?

My sound cuts out every 10 minutes when playing albums.I recently switched internet providers from Starlink back to Frontier. No issues with starlink router. I had this problem before with Frontier and remember making changes to the IP address settings.The usual solutions do not work.

Really effecting my decision to purchase more speakers. 😔

Ok here's what I have going on right now, I have a connect gen 2 with rca out ran to an amp powering my 2 outdoor speakers on my patio.  The new tv I put out there this year has terrible audio and wanted to have the option of playing the tv thru my outdoor speakers.  My connect has an optical input, I would assume I can just wire that in but I also don’t want to spend a lot of money running a good optical wire thru my attic how the wire would have to be run.   Am I better off using the hdmi arc out from the tv into an extractor that that did optical out, or that goes to rca out?  I’m trying to avoid the easy solution of spending 700$ on a Sonos amp since I pretty much have everything and can possibly make this work for under 100$. Also will I be able to easily switch between whatever I want to play in my app (which isn’t easy at all, but thats another issue) and the tv audio in the app? sorry I dip my toes at best in this world, and am not big in understanding audio.

Room designations in the app do not stay fixed. How to fix?

Hello Community MembersThis is a step by step visual tutorial on how to set an Alarm with Music  (in the Sonos App) to wake up to; or as reminder, using your favorite tune. Chimes are set by default.  There are a few assumptions made. Such as that you’ve already added at least one (1) music service. This guide is very granular meaning although there are eighteen (18) steps listed many are intuitive. However, rather than leave anything to chance all steps are presented for completeness.  One of the steps involves selecting a music station of your choice. It can be a “Sonos Favorite” you've already set up in the app; or you can use the “Search” feature to select a station, genre, song or artist.  If you already have a music station set under Sonos Favorites; that you’d like to use as an alarm, you can skip to Step 8.  At the end of this tutorial there are also steps on how to “delete” an alarm.  It is hoped that you find this tutorial useful and that it enhances your enjoyment of Sonos.D

I have my music stored as flac files. All the hints to stop fragmentation of compilation albums (multiple artists on the one album) point to using id3v2 tags. Flac files do not support id3 tags but rather use vorbis format tagging. Does the Sonos infrastructure support vorbis tagging. I saw that the speakers needed update to support the “Album Artist” (albumartist) tag . For exampleI have “1000 Years of Classical Music” 8 CD set. On Sonos this equates to 74 “albums”. I have a number of albums from Bluesfest. If the album has 18-20 artist Sonos will display it as 18-20 separate albums ?. My Music Library is over 16000 tracks consuming over 450Gb. Uncompressed it is over 800Gb.

Title.Also the ability to see/control music from the notification area and lock screen.

I want to build a system with 2 groups.Group/Room 1 will have a tv, a turntable and two wireless 300’s and a mini sub.Group/Room 2 will have 2 wired in wall speakers on a different zone. It is alright if the turntable plays in this zone. So do I need 2 amps or 1? And which kind?Can the 300’s connect to the Frame tv wirelessly or do I hdmi the tv into an amp? I don’t have a place for a soundbar.Also is there an easy way to integrate radio?Am I missing anything? Thank you! 

The Sonos S2 (and S1) app on macOS crashed instantly at launch. This issue was previously raised by ​@Dikon:I had a similar bugreport stating:Error Formulating Crash Report: dyld_process_snapshot_get_shared_cache failed ChatGPT suggested that rosetta 2 runtime was failing.Rosetta Runtime Crash:The crash occurs in the Rosetta runtime itself (/usr/libexec/rosetta/runtime), which means the Intel (x86_64) version of the Sonos app failed to launch correctly through Rosetta. If rosetta 2 was broken I should try to install/verify the rosetta installation with the following command:/usr/sbin/softwareupdate --install-rosetta --agree-to-licenseIn my terminal it printed the following lines:2025-05-02 21:54:08.736 softwareupdate[34584:868348] Package Authoring Error: 072-08244: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attributeInstall of Rosetta 2 finished successfully I am sure Rosetta 2 was already installed on my mac, but it did fix the broken runtime. The app

I’ve just set up my HT with an Arc, Sub 4 and 2x Era 300’s. It setup as a surround sound system.  I also have two ceiling speakers in the room running off a Sonos amp. Do I create a group with the surround system and the ceiling speakers or is there a better way to do it to ensure I still get the full surround sound effect?Do I do another TruePlay setting if I add the ceiling speakers? Thanks

I am unable to get Dolby Atmos playing via by Beam 2 and LG OLED B4.  I have tried with “The tomorrow war” and other movies suggested to ensure Atmos is available but I just have “Dolby Digital Plus 5.1” on my Sonos app. beam 2 HDMI is connected to eARC. “Sound out” = HMDI(ARC) device “DTV audio setting” = Dolby digital plus (I have also tried auto)”digital sound output” = pass through”eARC support” is toggled to on ”select HDMI input audio” is greyed outIf anyone has any suggestions please do share! Moderator edit: Changed Beam to Beam 2 for clarity

I have been using Sonos controller to play my iTunes playlists on Sonos.  I’ve been using it for over two years.  Suddenly only a handful of old playlists (some not even on iTunes at this time)  are showing in Sonos music library.  None of my recent playlists show up when I update the music library.  After looking for solutions, I tried to export the .xml file for the playlist BUT the .xml files are now showing up as Microsoft Edge html files.  Is that why Sonos does not recognize them???  The path to the iTunes music folder is correct but the playlist and library files in that folder are html not xml.  If I open the file in notepad it looks like the correct .xml file but will not save as an xml file.  Is there anyway to fix this and get my playlists back on Sonos???  Thanks

This topic was closed without resolution but I have a comment which may help others as I got mine to work.

Hello, I have the sub ultra arc, the Sub4 and two era 300. They are set as a surround system under home theater. I have a surround system when. Watching my cable. Channel on TV everything works perfect. When I am on youtube, Netflix or other app only the ultra Arc sub works and the Sub 4. The two eras 300 silent remain silent. I called the the tech support but they could not fiz the issues. While I have a different set up upstairs the arc and the five and sub3 work perfectly even when watching youtube, Amazon etc. Who can help me seolve this issue? It is very frustrated especially when the tech cannot fix it 

Hiya, I’ve contacted Sonos regarding an issue, they’ve said it’s best if we do a replacement once we receive the faulty product, I’ve contacted support 4 times to receive my pre paid shipping label, I haven’t got anything, this is a joke, it’s like you lot purposely not sending me a return label. Your customer service is the worst. every time I contact support, all they say is we re sent the email and just flogg me offAll you guys wanna do is take money, and not help.  Moderator Note: Recorded and removed Return number. Modified in accordance with the Community Code of Conduct.